customer service representative Jobs in Egypt

customer service representative

customer service specialist Jobs in Egypt

customer service specialist

it specialist

customer service associate

customer service executive

customer support specialist

Nagwa

<div><b>Summary</b><br>
<br>
We are looking to hire a Customer Support Specialist to join us in our mission to educate the world. The successful candidate will be responsible for providing essential support to customers throughout their online journey. This role involves providing guidance, assistance, and resources to help customers succeed, addressing their needs, and collaborating with other staff to ensure a positive and effective learning experience in the online environment.<br>
<br>
<b>Responsibilities</b><ul><li>
Serve as the primary point of contact for customers seeking support, guidance, and assistance throughout their online learning experience</li><li>
Address and resolve customers' concerns promptly, fostering a positive and supportive online learning environment</li><li>
Respond to and resolve customers&rsquo; queries accurately and in a timely manner, via calls, emails, or chat, ensuring that all interactions are within the agreed Service Level Agreement (SLA)</li><li>
Enhance customer satisfaction by assisting with problem solving and providing effective solutions for customers</li><li>
Perform duties in accordance with established practices, procedures, and standards, ensuring efficiency, with minimal supervision</li><li>
Identify customer needs and help them utilize specific features</li><li>
Monitor customer complaints on social media platforms and reach out to provide assistance</li></ul><b>
Qualifications and Work Experience</b><ul><li>
Bachelor's degree in any relevant field</li><li>
2+ years of experience in chat and email support, preferably in educational technology</li><li>
Advanced level of the English language, both written and spoken</li></ul><b>
Behavioral Competencies</b><ul><li>
Problem-solving skills</li><li>
Excellent communication skills</li><li>
Flexibility</li><li>
Analytical thinking</li><li>
Attention to detail</li><li>
Adaptability</li><li>
Eagerness to learn</li><li>
Result-oriented</li></ul><b>
Work Conditions</b><ul><li>
This position operates on a rotational shift basis, including weekends and holidays.</li></ul><p>
</p><p>HumCLQJXOA</p></div>

Customer Support Specialist

inDrive

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Service and Experience
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Egypt
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  To be added
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responding to phone calls, emails, and chat messages.
  </li>
  <li>
   Quickly and efficiently resolving customer issues.
  </li>
  <li>
   Processing returns, exchanges, and customer complaints.
  </li>
  <li>
   Keeping records of each interaction with customers.
  </li>
  <li>
   Updating customer information in the CRM system.
  </li>
  <li>
   Collecting and forwarding customer feedback to relevant departments.
  </li>
  <li>
   Informing customers about the status of their inquiries.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge and Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent oral and written communication skills for both Russian and Kazakh languages.
  </li>
  <li>
   Ability to conduct dialogue politely and professionally.
  </li>
  <li>
   Ability to work with large volumes of information.
  </li>
  <li>
   Attention to detail and accuracy in documentation.
  </li>
  <li>
   Proficiency in PC and basic office programs.
  </li>
  <li>
   Skills in working with CRM systems and other specialized software.
  </li>
 </ul>
</div>


<p><b>Company:</b> Teleperformance Egypt</p><p><b>Location:</b> New Cairo (City Walk) &ndash; <b>On-site</b></p><p><b>Role Overview:</b> We are looking for high-caliber English speakers to join our team.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Sales &amp; Upgrades:</b> Identify opportunities to new customer including adding new lines and devices.</li><li><b>Professionalism:</b> Escalate complaints according to company policy and educate customers on self-help tools.</li></ul><p><b>Work Schedule:</b></p><ul><li><b>Shifts:</b> 9-hour rotational shifts.</li><li><b>Days Off:</b> 5 working days, 2 rotational days off.</li></ul><p><b>Compensation &amp; Benefits:</b></p><ul><li><b>Net Salary:</b> Up to 19000 (inclusive of base and monthly KPIs).</li><li><b>Incremental Raises:</b> * 10% increase on basic salary after 6 months.</li><li>Further increases on basic and variable pay at 12, 18, and 24 months.</li><li><b>Transportation:</b> Dedicated company-provided transport.</li><li><b>Insurance:</b> Full Medical and Social insurance.</li></ul><p><b>Candidate Requirements:</b></p><ul><li><b>Language:</b> Fluent English (Excellent verbal and written communication).</li><li><b>Experience:</b> Previous Sales experience is preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;19,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>New Cairo: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>This is a position for FLUENT English speakers B2/C1</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Support Specialist Fluent English (B2/C1)

Mantrac Distribution

<div>
 <p>
  <strong>
   Job Summary :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Technical Support Specialist provides enterprise‑level technical assistance by researching, diagnosing, and resolving hardware and software issues. This role involves taking full ownership of customer‑reported problems, identifying root causes through targeted questioning, and guiding users through step‑by‑step solutions via phone, email, or chat. The specialist tracks issues through resolution within agreed service levels, follows established procedures, and escalates complex cases to appropriate teams when necessary, ensuring timely resolution and high customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Research, diagnose, troubleshoot, and implement effective solutions to resolve a wide range of hardware and software issues.
  </li>
  <li>
   Take full ownership of customer‑reported technical issues, ensuring they are managed efficiently from initial reporting through to final resolution.
  </li>
  <li>
   Follow established standard operating procedures to escalate unresolved or complex issues to the appropriate technical teams.
  </li>
  <li>
   Engage customers by asking targeted and insightful questions to quickly identify root causes and determine the most effective resolution.
  </li>
  <li>
   Track, document, and manage computer system incidents through to completion, ensuring resolutions are delivered within agreed service‑level timeframes.
  </li>
  <li>
   Guide clients through step‑by‑step troubleshooting processes via phone, email, or chat until technical issues are fully resolved.
  </li>
  <li>
   Maintain accurate records of issues, solutions, and interactions to support knowledge sharing and continuous service improvement.
  </li>
  <li>
   Deliver a high level of customer service while balancing technical accuracy and efficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   Minimum of 3 years of experience in technical support, IT support, or a similar role.
  </li>
  <li>
   Very good proficiency in spoken and written communication (English or applicable business language).
  </li>
 </ul>
</div>


Technical Support Specialist

Kasper AI

<p>We are a fast-growing, product-driven company looking for a Technical Support Specialist to join our growing team. This is a fully remote role, working US Eastern Time (EST) hours.</p><p>If you enjoy solving problems, helping customers, and working closely with product teams, this role is a great fit.</p><p>What You&rsquo;ll Do</p><ul><li>Provide front-line support via phone, email, and live chat</li><li>Troubleshoot product and technical issues efficiently</li><li>Identify bugs and clearly document them for the engineering team</li><li>Guide customers through solutions in a clear, friendly, and empathetic way</li><li>Handle incoming support requests while maintaining strong response times</li><li>Collaborate with internal teams to improve the customer experience</li><li>Contribute to internal documentation and knowledge base updates</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Experience in technical support, customer support, or a similar role</li><li>Strong problem-solving skills with attention to detail</li><li>Ability to explain technical concepts in simple, customer-friendly language</li><li>Excellent English communication skills (written and spoken) &mdash; required</li><li>Comfortable handling phone-based support in addition to chat and email</li><li>Tech-savvy and quick to learn new tools and systems</li><li>A proactive, reliable, and team-oriented mindset</li><li>Customer-obsessed, with a genuinely friendly, helpful, and empathetic approach to every interaction</li></ul><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-01-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40443C</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Cairo</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

<div><b>Company Description</b><p><b><br>
Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p><p>
With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p><p>
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p><b><br>
Job Description</b><p><br>
This is a full-time on-site role located in <b>Cairo</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p><p>
Your <b>day-to-day responsibilities</b> will include:</p><ul><li>
Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li><li>
️ Providing <b>tailored solutions</b> to meet customer needs.</li><li>
Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li></ul><p>
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p><b><br>
Qualifications</b><p><b><br>
We&rsquo;re Hiring Talented People!
</b><br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!
 </p><p><b>What we&rsquo;re looking for:</b></p><p>
✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)
<br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b><br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b><br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b><br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus! ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential
<br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus
</p><p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!<br>
</p><br>
<br>
<b>Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

English Customer Service Specialist

Explore 2506+ Customer support specialist in Egypt this May. Find roles across top companies and apply now to boost your career.

2506 customer support specialist jobs In Egypt

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist Fluent English (B2/C1)

Technical Support Specialist

Technical Support Specialist

customer service representative

English Customer Service Specialist