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customer support representative (arabic/german/english) Jobs in Egypt

customer support representative (arabic/german/english)

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associate customer service specialist

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customer success specialist

customer support specialist

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Handle client inquiries received at the center of excellence
 </li>
 <li>
 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
 </li>
 <li>
 Document communication logs into our CRM and ticketing systems with accuracy
 </li>
 <li>
 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
 </li>
 <li>
 Train clients on using Foodics products using multiple virtual channels.
 </li>
 <li>
 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in any major. (Preferred)
 </li>
 <li>
 0 - 1 years of experience in call center or customer service roles
 </li>
 <li>
 Very Good in English language, especially speaking and communicating verbally
 </li>
 <li>
 Flexible to work in different shifts in Egypt - On-site (Must)
 </li>
 <li>
 Comfortable and skilled in delivering training (Preferred)
 </li>
 <li>
 Willing to work hard and with autonomy to handle customer cases till case resolution
 </li>
 <li>
 Is naturally strong in communication, with great ability for problem-solving
 </li>
 <li>
 Comfortable in conducting routine tasks while maintaining quality standards
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Comfortable and skilled in delivering training
 </li>
 <li>
 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
 </li>
 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Support Specialist

<div>Who Are We&#10067; 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell 
Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and questions regarding Foodics product&rsquo;s overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
What Will You Do&#10067;<ul>
<li>Handle client inquiries received at the center of excellence.</li>
<li>Follow up with customers&rsquo; inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
</li><li>Train clients on using Foodics products using multiple virtual channels.
</li><li>Report daily events to team leaders and highlight areas where more attention may be needed.
</li></ul>What Are We Looking For&#10067;<ul>
<li>Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 &ndash; 1 years of experience in call center or customer service roles</li>
<li>Very Good in English language, especially speaking and communicating verbally</li>
<li>Flexible to work in different shifts in Egypt - On-site (Must)</li>
<li>Comfortable and skilled in delivering training (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution</li>
<li>Is naturally strong in communication, with great ability for problem-solving</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul>Who Will Excel&#10067;<ul>
<li>Comfortable and skilled in delivering training.</li>
<li>Previous experience in SaaS/ Tech or F&amp;B industry.</li>
</ul>Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
What We Offer You&#10071; 
We believe you will love working at Foodics!<ul><li><ul>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

Uber

<div>About the Role
 
 
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
 
 
What You'll Do
<ul><li>Demonstrate empathy while solving customer concerns
</li><li>Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
</li><li>Work on both phone and ticket-based cases, if relevant, and resolve escalations
</li><li>May perform root cause analysis and present findings
</li><li>Highlight common ticket types / issues to Team Lead
</li></ul>Basic Qualifications
<ul><li>At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
</li><li>Comfortable operating in multiple modalities
</li><li>Ability to use different tools for a customer solution
</li></ul>Preferred Qualifications
<ul><li>Delivery experience
</li><li>Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
</li><li>Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
</li><li>High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions</li></ul></div>

Customer Support Specialist -

<div>
 
 About The Role
 
 
 
 The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Demonstrate empathy while solving customer concerns
 </li>
 <li>
 Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
 </li>
 <li>
 Work on both phone and ticket-based cases, if relevant, and resolve escalations
 </li>
 <li>
 May perform root cause analysis and present findings
 </li>
 <li>
 Highlight common ticket types / issues to Team Lead
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
 </li>
 <li>
 Comfortable operating in multiple modalities
 </li>
 <li>
 Ability to use different tools for a customer solution
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Delivery experience
 </li>
 <li>
 Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
 </li>
 <li>
 Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
 </li>
 <li>
 High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions
 </li>
 </ul>
</div>

Henkel

<div><div><h4 class="jobSectionHeader">About this Position
</h4>The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Technical Information Services Process under Marketing and Sales Department.
 
<h4 class="jobSectionHeader">What you&acute;ll do
</h4><ul><li>Manage phone, e-mail, &amp; web form inquiries for common requests (eg. basic product info, product documentation, purchase options) in the Adhesive Technologies Business Unit</li><li>
Identify and route inquiries that require expertise from another team (eg. technical support, customer service)</li><li>
Build relationships with key contacts within Henkel business units to define workflow processes</li><li>
First identification and qualification of potential new customers</li><li>
Strong cooperation with technical support teams</li><li>
Maintain knowledge management databases and resources.</li></ul>
<h4 class="jobSectionHeader">What makes you a good fit
</h4><ul><li>Bachelor's degree in business administration, Alsun (German Language Graduate) or any relevant study</li><li>
2+ years of experience within Call Center, Customer Service, Technical Service, or any related field</li><li>
English and German Speaker, capable of multitasking and remaining resilient under pressure.</li><li>
Strong ability to communicate articulately and succinctly both verbally and in writing.</li><li>
Proficient in digital tools of MS Office applications (Word, Excel &amp; PowerPoint)</li><li>
Excellent communication skills and teamwork abilities</li></ul>
<h4 class="jobSectionHeader">Some perks of joining Henkel
</h4><ul><li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li><li>
Diverse national and international growth opportunities</li><li>
Global wellbeing standards with health and preventive care programs</li><li>
Gender-neutral parental leave for a minimum of 8 weeks</li><li>
Employee Share Plan with voluntary investment and Henkel matching shares</li><li>
Comprehensive Health Insurance for employee + dependents</li><li>
Employee Assistance Programme provides a wide range of mental health and wellbeing benefits</li></ul>
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</div></div>

Customer Support Specialist (German Speaker)

Brix

Role DescriptionThis is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.<ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul>Qualifications<ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul>Industry<ul><li>Telecommunications</li></ul>Employment TypeFull-time Compensation 2:3 $ per hourJob Type: Full-timePay: E&pound;100.00 - E&pound;150.00 per hourExperience:<ul><li>SLA: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Technical Support Specialist

Flairstech

<div><div><div><div>Requirements and responsibilities<div> 
# **Job Description: Technical Support Specialist** 
## **Position Overview**
We are seeking a motivated Technical Support Specialist to join our customer-focused IT support team. This entry-level role is perfect for someone with a customer service background who is passionate about technology and eager to build their career in technical support. You will be the first point of contact for our customers, providing basic technical troubleshooting while delivering exceptional service through our Zendesk ticketing system. 
## **Key Responsibilities** 
### **Customer Support &amp; Ticketing (Primary Focus)**<ul><li>Serve as the first point of contact for customers via email, chat, and phone through Zendesk</li><li>Create, track, manage, and resolve support tickets following established SLA guidelines</li><li>Document all customer interactions, troubleshooting steps, and resolutions clearly in Zendesk</li><li>Escalate complex technical issues to senior team members with detailed notes</li><li>Maintain customer communication throughout the resolution process</li></ul> 
### **Basic Technical Troubleshooting**<ul><li>Diagnose and resolve common software and hardware issues</li><li>Assist customers with password resets, account access, and basic application errors</li><li>Guide users through step-by-step solutions with clear, patient instructions</li><li>Install and configure basic software applications remotely</li><li>Perform basic system checks and diagnostics</li></ul> 
### **Networking Support**<ul><li>Troubleshoot basic connectivity issues (Wi-Fi, Ethernet, VPN)</li><li>Assist with printer and peripheral device connections</li><li>Guide users through basic network configuration and troubleshooting</li><li>Identify and escalate network-related issues to appropriate teams</li><li>Verify IP configurations and basic network settings</li></ul> 
## **Required Qualifications** 
### **Essential Skills &amp; Experience**<ul><li>**Customer Service Background:** 1+ years in a customer-facing role (retail, hospitality, call center, etc.)</li><li>**Technical Aptitude:** Demonstrated interest in technology and basic troubleshooting</li><li>**Ticketing System Experience:** Familiarity with Zendesk or similar ticketing platforms (Freshdesk, Jira Service Desk, etc.)</li><li>**Communication Skills:** Fluent English with excellent verbal and written communication</li><li>**Problem-Solving:** Basic analytical skills and logical approach to troubleshooting</li></ul> 
### **Technical Competencies**<ul><li>Basic understanding of computer systems (Windows/Mac OS)</li><li>Familiarity with common software applications (Microsoft Office, browsers, etc.)</li><li>Basic networking concepts (IP addresses, DNS, connectivity testing)</li><li>Ability to follow technical documentation and procedures</li><li>Comfort with remote support tools</li><li>Experience with remote desktop support tools (TeamViewer, AnyDesk, etc.)</li><li>Zendesk Support.</li></ul> 
## **Soft Skills &amp; Attributes**<ul><li>**Patience &amp; Empathy:** Ability to support frustrated users calmly</li><li>**Clear Communication:** Can explain technical concepts to non-technical users</li><li>**Adaptability:** Comfortable in a fast-paced, changing environment</li><li>**Team Player:** Willing to collaborate and learn from colleagues</li><li>**Professionalism:** Maintains composure under pressure</li><li>**Initiative:** Self-starter who seeks to improve processes</li></ul> 
### **Training &amp; Development**<ul><li>Comprehensive 4-week training program on our products and systems</li><li>Zendesk certification sponsorship</li><li>Mentorship from senior technical staff</li><li>Regular knowledge-sharing sessions</li><li>Clear career progression path to Senior Support roles</li></ul></div></div></div></div></div>

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2296 customer support specialist jobs IN Egypt

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist -

Customer Support Specialist -

Customer Support Specialist (German Speaker)

Technical Support Specialist

Technical Support Specialist