customer service representative Jobs in Egypt

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customer support specialist

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
 </li>
 <li>
 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
 </li>
 <li>
 Handle many requests &amp; solve complaints with ease and confidence
 </li>
 <li>
 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
 </li>
 <li>
 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Work experience in Customer Service or Customer Experience industry
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Flexibility to work from office
 </li>
 <li>
 You have great Computer, Office and Google suite skills or experience with other similar platforms
 </li>
 <li>
 You possess excellent troubleshooting and multi-tasking skills
 </li>
 <li>
 You are extremely organized and able to structure your day to achieve your targets
 
 
 </li>
 </ul>
 
 What We Like
 
 
 
 <ul>
 <li>
 You are passionate about helping people and have outstanding communication skills
 </li>
 <li>
 You are comfortable working in a startup environment
 </li>
 <li>
 You are committed to drive continuous Customer Satisfaction improvement
 </li>
 <li>
 You have great attention to detail at a high speed
 </li>
 <li>
 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
 </li>
 <li>
 You are a great team player and appreciate to work both individually and as a team
 </li>
 </ul>
</div>

Customer Support Specialist

Invygo

<div>As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
What you will do<ul>
<li>
Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned</li>
<li>Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally.</li>
<li>Handle many requests &amp; solve complaints with ease and confidence.</li>
<li>Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics.</li>
<li>Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.</li>
</ul>
Requirements<ul><li>
Work experience in Customer Service or Customer Experience industry</li></ul><ul>
<li>Fluent English is a must</li>
<li>Flexibility to work from office</li>
<li>You have great Computer, Office and Google suite skills or experience with other similar platforms</li>
<li>You possess excellent troubleshooting and multi-tasking skills</li>
<li>You are extremely organized and able to structure your day to achieve your targets.</li>
</ul>What we like<ul>
<li>You are passionate about helping people and have outstanding communication skills</li>
<li>You are comfortable working in a startup environment</li>
<li>You are committed to drive continuous Customer Satisfaction improvement</li>
<li>You have great attention to detail at a high speed.</li>
<li>You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven&rsquo;t necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out.</li>
<li>You are a great team player and appreciate to work both individually and as a team.</li></ul></div>

Mars EC

Job description:Job Title: Italian Speaker - Customer Support SpecialistLocation: 6 October &ndash; On-siteJob Type: Full-timeAbout the RoleWe are looking for an Italian speaker to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and ensuring a smooth customer experience.No previous experience is required &ndash; we will provide full training. If you are motivated, a quick learner, and passionate about helping people, we&rsquo;d love to hear from you!Responsibilities:Handle customer inquiries via phone, email, or chat in Italian.B1 -B2 Level in English.Provide accurate information about our products and services.Assist customers in troubleshooting issues and finding solutions.Escalate complex cases to senior staff when necessary.Maintain a positive, professional, and empathetic approach to customer interactions.Accurately document customer interactions in the system.Requirements:Fluent in Italian (both written and spoken).Excellent communication and interpersonal skills.Ability to work on-site at our office location.Strong problem-solving skills and customer-oriented mindset.No prior experience needed &ndash; training will be provided.What We Offer:A supportive and collaborative work environment.Comprehensive training and onboarding.Opportunities to grow within the company.Competitive salary and benefits package.Job Type: Full-timePay: E&pound;21,000.00 - E&pound;24,000.00 per month

Italian Speaker - Customer Support Specialist

German Speaker - Customer Service Rep.**Location: ** 6th of October City, Egypt**Job Type: ** Full-time (On-site)About the Role:We are looking for a German-speaking Customer Service Agent to join our growing team. The ideal candidate will be responsible for handling customer inquiries and issues through chat, email, and phone, ensuring a high level of customer satisfaction.Key Responsibilities:Respond promptly and professionally to customer inquiries via chat, email, and phone.&middot; Provide accurate information about products, services, and company policies.&middot; Resolve customer complaints efficiently and follow up to ensure resolution.&middot; Maintain detailed and accurate records of customer interactions.&middot; Collaborate with other departments to improve customer experience and service processes.&middot; Meet or exceed performance targets related to response time, quality, and customer satisfaction.Requirements:&middot; Language: Fluent in German (both written and spoken).&middot; Experience: 1&ndash;3 years of experience in customer service or a related field.&middot; Excellent communication and interpersonal skills.&middot; Strong problem-solving abilities and attention to detail.&middot; Ability to work in a fast-paced environment and handle multiple tasks.&middot; Proficiency in using CRM systems and Microsoft Office tools.&middot; Must be willing to work from site (6th of October City).What We Offer:&middot; Competitive salary and performance-based incentives.&middot; A professional and supportive work environment.&middot; Continuous training and career development opportunities.&middot; Opportunities to work with international clients.Job Type: Full-timePay: E&pound;22,000.00 - E&pound;27,000.00 per month

Customer Support Specialist - German Speaker

Activepieces

<div><h1 class="jobSectionHeader">Job Title: Enterprise Customer Support Specialist</h1>
Location: Remote<h2 class="jobSectionHeader"> 
About the Role</h2>
We&rsquo;re looking for a proactive, empathetic, and technically strong Enterprise Customer Support Specialist to help our enterprise customers succeed with automation. You&rsquo;ll guide onboarding, solve technical issues, and make sure customers get real value from Activepieces. This role focuses on trust, adoption, and long-term success.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Serve as the primary support contact for enterprise customers</li><li>
Troubleshoot complex automation and platform issues</li><li>
Document solutions and build knowledge base content</li><li>
Identify adoption blockers early and support retention</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Need</h2><ul><li>
3+ years in customer or technical support (SaaS preferred)</li><li>
Strong technical understanding of Automation Software
</li><li>Excellent communication and problem-solving skills</li><li>
Experience working with enterprise accounts</li><li>
Comfortable with async work in a fast-moving startup</li></ul><h2 class="jobSectionHeader">
Why Join Us</h2><ul><li>
Small team with high ownership and visible impac</li><li>
Remote-first, async, flexible culture</li><li>
Help businesses automate what matters most</li></ul></div>

Enterprise Customer Support

noon

<div>
 
 
 Job title: Process Improvement Specialist, Customer Support
 
 
 
 
 Location: Sheikh Zayed, Giza (On Site)
 
 
 
 
 Reporting to: Process Improvement Lead
 
 
 
 
 
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an Integration &amp; Support Manager who can help us move even faster.
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 Job Description
 
 
 
 The Process Improvement Specialist is responsible for driving operational excellence across customer service and delivery functions. The role focuses on analyzing workflows, redesigning policies, and implementing scalable processes that enhance efficiency, consistency, and customer experience.
 
 
 The ideal candidate is proactive, insights-driven, and detail-oriented, with strong analytical and communication skills. This role will influence how Noon Food continuously improves, using data and insights to shape operations and customer service standards.
 
 
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 Responsibilities:
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 1. Process Analysis &amp; Optimization
 
 
 <ul>
 <li>
 Conduct deep-dive analysis of workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
 </li>
 <li>
 Redesign existing policies and create new, scalable processes that align with organizational goals.
 </li>
 <li>
 Standardize and simplify processes to ensure consistency and sustainability.
 </li>
 </ul>
 
 
 2. Data-Driven Decision Making
 
 
 <ul>
 <li>
 Track KPIs and operational data, translating findings into actionable insights for leadership.
 </li>
 <li>
 Build reporting structures to monitor process health, efficiency, and adoption rates.
 </li>
 <li>
 Recommend corrective actions based on performance metrics and trend analysis.
 </li>
 </ul>
 
 
 3. Implementation &amp; Adoption
 
 
 <ul>
 <li>
 Develop clear documentation and playbooks to support new processes.
 </li>
 <li>
 Drive adoption across teams through training, guidance, and consistent communication.
 </li>
 <li>
 Ensure smooth integration of improvements into daily operations.
 </li>
 </ul>
 
 
 4. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner with CS, Product, and Operations teams to resolve process gaps.
 </li>
 <li>
 Act as a bridge between teams to ensure alignment and accountability in execution.
 </li>
 <li>
 Support rollouts of new initiatives, ensuring minimal disruption to operations.
 </li>
 </ul>
 
 
 5. Continuous Improvement &amp; Governance
 
 
 <ul>
 <li>
 Lead continuous improvement initiatives to enhance efficiency and customer experience.
 </li>
 <li>
 Establish governance around process updates, ensuring accuracy and version control.
 </li>
 <li>
 Support both operational and strategic decision-making with structured problem-solving approaches.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you'll need:
 
 
 
 We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions&mdash;whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 3 years of CS experience (Experience of operations, quality, or business support functions is preferable.)
 </li>
 <li>
 
 Skills:
 
 Strong in process mapping, problem-solving, and data analysis.
 </li>
 <li>
 
 Industry Knowledge:
 
 Background in e-commerce is preferable. .
 </li>
 <li>
 
 Leadership:
 
 Ability to influence and work with different teams.
 </li>
 <li>
 
 Communication:
 
 Clear and effective in both writing and speaking.
 </li>
 <li>
 
 Project Management:
 
 Able to handle multiple tasks and deliver results on time.
 </li>
 <li>
 
 Analytical Thinking:
 
 Ability to interpret data, diagnose problems, and develop structured solutions.
 </li>
 <li>
 
 Process Design:
 
 Skilled at mapping, redesigning, and scaling operational processes.
 </li>
 <li>
 
 Data &amp; Insights:
 
 Strong use of KPIs and reporting tools to guide decision-making.
 </li>
 <li>
 
 Collaboration:
 
 Effective at working across multiple teams and stakeholders.
 </li>
 <li>
 
 Communication:
 
 Ability to clearly document, explain, and train teams on process changes.
 </li>
 <li>
 
 Project Management:
 
 Capable of managing multiple initiatives simultaneously.
 </li>
 <li>
 
 Customer-Centric Mindset:
 
 Committed to improving both operational efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who Will Excel?
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, high-growth environment. The right person is a problem solver, data-driven thinker, and structured executor who is comfortable working with ambiguity while driving measurable improvements.
 
 
 At noon, we operate with high standards, radical candor, and a strong bias for action. We want someone who will raise the bar, challenge inefficiencies, and build processes that last.
 
</div>

Process Improvement Specialist

Jadeer

<div>Jadeer is hiring on behalf of one of our esteemed clients &mdash; a leading company specializing in security solutions and products, located in 10th of Ramadan City.
About the Opportunity: IT Technical Support Specialist 
Your mission as an IT Technical Support Specialist will be to deliver fast, reliable, and user-focused technical support across all departments. Leveraging your expertise in troubleshooting, systems maintenance, and user support, you&rsquo;ll play a key role in ensuring the company&rsquo;s digital infrastructure runs smoothly, efficiently, and securely.
Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Asset Management<ul>
<li>
Respond to user requests for technical assistance (in person, by phone, email, or ticketing system).</li>
<li>
Diagnose and resolve software, hardware, and network issues promptly.</li>
<li>
Manage IT assets, ensuring proper documentation, barcoding, and inventory control.</li>
<li>
Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed.</li>
<li>
Maintain valid backups for machines connected to production lines.</li>
<li>
Coordinate IT consumables procurement, ensuring the best quality and pricing.</li>
<li>
Escalate recurring or critical issues and report them to the IT Manager.</li>
<li>
Support in annual budgeting and IT stock availability checks.</li>
<li>
Stay up-to-date with system updates, configurations, and technology changes.</li>
</ul>
Essential Skills &amp; Qualifications: IT Systems &amp; User Support<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li>
<li>
1&ndash;4 years of proven experience as a Service Desk or IT Support Engineer.</li>
<li>
Proficient in diagnosing and resolving hardware and software issues.</li>
<li>
Strong organizational and documentation skills.</li>
<li>
Excellent communication and customer service orientation.</li>
<li>
Proactive, collaborative, and eager to learn and optimize IT processes.</li>
<li>
Fluent in English.</li>
</ul>
What Success Looks Like in IT Support<ul>
<li>
Timely and efficient resolution of user issues, ensuring business continuity.</li>
<li>
Well-maintained IT asset records and accurate tracking systems.</li>
<li>
Seamless collaboration with internal stakeholders and the IT infrastructure team.</li>
<li>
Continuous learning and improvement in IT operations.</li>
</ul>
What You&rsquo;ll Gain: Stability, Growth &amp; Professional Development<ul>
<li>
Work in one of Egypt&rsquo;s leading manufacturers in the security solutions industry.</li>
<li>
Gain exposure to factory-based IT infrastructure and advanced systems.</li>
<li>
Join a supportive, fast-paced, and collaborative environment.</li>
<li>
Be part of a company that values innovation, process optimization, and teamwork.</li>
</ul>
Empower Technology &mdash; Apply Now! 
If you&rsquo;re driven by problem-solving, tech excellence, and continuous learning, this is your next step. 
Join us and help ensure smooth, reliable operations across one of Egypt&rsquo;s leading industrial firms.</div>

IT Technical Support Specialist (Manufacturing)

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1898 customer support specialist jobs IN Egypt

Customer Support Specialist

Customer Support Specialist

Italian Speaker - Customer Support Specialist

Customer Support Specialist - German Speaker

Enterprise Customer Support

Process Improvement Specialist

IT Technical Support Specialist (Manufacturing)