customer service representative Jobs in Egypt

customer service representative

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business development specialist Jobs in Egypt

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customer support specialist

Hero

<div>
 
 
 Company Description:
 
 
 
 
 Hero Baby
 
 is a trusted brand dedicated to providing high-quality, nutritious products for babies and young children. With a focus on health and well-being,
 
 Hero Baby
 
 offers a range of specially formulated food options, including various Milk Formulas, purees, cereals, and snacks, designed to support early development. Each product is carefully crafted using natural ingredients, ensuring that babies get the best start in life. Committed to safety and excellence, Hero Baby is a brand that parents can rely on to nurture their little ones&rsquo; growth with love and care.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time
 
 office-based role
 
 for a
 
 Customer Support Specialist
 
 at Hero Baby in Cairo, Egypt.
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 Support the achievement of strategic organizational goals by ensuring optimal pharmacy coverage, resolving customer issues, monitoring SKU availability, and facilitating order initiation to maximize net sales and territory performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct daily outbound calls to pharmacies to ensure coverage and engagement targets are achieved.
 </li>
 <li>
 Monitor SKU availability (BTM &amp; BTF), quantities, and average consumption levels.
 </li>
 <li>
 Identify and report customer claims, ensuring timely follow-up and resolution.
 </li>
 <li>
 Support pharmacies in order initiation and coordinate with distributors when needed.
 </li>
 <li>
 Maintain accurate daily and weekly reports on calls, stock levels, and orders.
 </li>
 <li>
 Collaborate with field and internal teams to support territory performance and drive net sales.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Pharmacy, Veterinary Medicine, or Biotechnology
 
 .
 </li>
 <li>
 0&ndash;3 years of experience in pharmaceutical or nutritional sales.
 </li>
 <li>
 0&ndash;3 years of experience in call center or customer service roles.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Good command English language (spoken and written).
 </li>
 <li>
 Proficient in Microsoft Office programs.
 </li>
 </ul>
</div>

Customer Support Specialist

Nagwa

<div>Summary 
 
We are looking to hire a Customer Support Specialist to join us in our mission to educate the world. The successful candidate will be responsible for providing essential support to customers throughout their online journey. This role involves providing guidance, assistance, and resources to help customers succeed, addressing their needs, and collaborating with other staff to ensure a positive and effective learning experience in the online environment. 
 
Responsibilities<ul><li>
Serve as the primary point of contact for customers seeking support, guidance, and assistance throughout their online learning experience</li><li>
Address and resolve customers' concerns promptly, fostering a positive and supportive online learning environment</li><li>
Respond to and resolve customers&rsquo; queries accurately and in a timely manner, via calls, emails, or chat, ensuring that all interactions are within the agreed Service Level Agreement (SLA)</li><li>
Enhance customer satisfaction by assisting with problem solving and providing effective solutions for customers</li><li>
Perform duties in accordance with established practices, procedures, and standards, ensuring efficiency, with minimal supervision</li><li>
Identify customer needs and help them utilize specific features</li><li>
Monitor customer complaints on social media platforms and reach out to provide assistance</li></ul>
Qualifications and Work Experience<ul><li>
Bachelor's degree in any relevant field</li><li>
2+ years of experience in chat and email support, preferably in educational technology</li><li>
Advanced level of the English language, both written and spoken</li></ul>
Behavioral Competencies<ul><li>
Problem-solving skills</li><li>
Excellent communication skills</li><li>
Flexibility</li><li>
Analytical thinking</li><li>
Attention to detail</li><li>
Adaptability</li><li>
Eagerness to learn</li><li>
Result-oriented</li></ul>
Work Conditions<ul><li>
This position operates on a rotational shift basis, including weekends and holidays.</li></ul>
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Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Handle client inquiries received at the center of excellence
 </li>
 <li>
 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
 </li>
 <li>
 Document communication logs into our CRM and ticketing systems with accuracy
 </li>
 <li>
 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
 </li>
 <li>
 Train clients on using Foodics products using multiple virtual channels.
 </li>
 <li>
 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in any major. (Preferred)
 </li>
 <li>
 0 - 1 years of experience in call center or customer service roles
 </li>
 <li>
 Very Good in English language, especially speaking and communicating verbally
 </li>
 <li>
 Flexible to work in different shifts in Egypt - On-site (Must)
 </li>
 <li>
 Comfortable and skilled in delivering training (Preferred)
 </li>
 <li>
 Willing to work hard and with autonomy to handle customer cases till case resolution
 </li>
 <li>
 Is naturally strong in communication, with great ability for problem-solving
 </li>
 <li>
 Comfortable in conducting routine tasks while maintaining quality standards
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Comfortable and skilled in delivering training
 </li>
 <li>
 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
 </li>
 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Bonyan Academy

Job Title: Customer Support Specialist (Overnight Shift) Location: Remote Company: Bonyan Academy Job Type: Full-time Salary: E&pound;10,000 per month (Net)About Us:Bonyan Academy provides exceptional Arabic and Quran teaching services to students worldwide. Our expert teachers create engaging and insightful learning experiences. We are currently hiring a Customer Support Specialist (Overnight Shift) to join our team and support our international students.Responsibilities:<ul><li>Provide technical and billing support to customers in the USA, Canada, UK, Australia, and New Zealand.</li><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Create, manage, and resolve customer tickets using our CRM system.</li><li>Follow and contribute to improving customer success processes.</li><li>Convert leads into sales by effectively communicating the value of our Language Solutions.</li><li>Build long-term relationships to enhance customer satisfaction and loyalty.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (any field).</li><li>Minimum 1 year of experience in international customer service (call center experience preferred).</li><li>Fluent English (both written and verbal) &ndash; mandatory.</li><li>Strong organizational skills and attention to detail.</li><li>Proficiency in Google Sheets, Google Calendar, and Zoom.</li><li>Positive attitude and eagerness to learn.</li><li>Ability to work overnight shifts (aligned with US and international time zones).</li></ul>Working Hours &amp; Conditions:<ul><li>Full-time position.</li><li>Overnight shift (serving US and international markets).</li><li>9 working hours per day (including 1-hour break).</li><li>2 days off per week (scheduled based on operational needs).</li><li>Final working schedule will be determined after the interview (candidates must be flexible).</li></ul>Salary: E&pound;10,000 per month (Net)Job Type: Full-timePay: From E&pound;10,000.00 per month

Customer Support Specialist (Overnight Shift)

Banque Misr

<div>
 
 Job Description
 
 
 
 
 
 Receiving inquiries through social media channels and working on quickly resolving customer complaints posted on social media pages, in order to maintain the reputation and image of Banque Misr.
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 -Monitoring customer comments on social media pages and increasing customer engagement rates.
 
 
 -Receiving complaints and responding to customer inquiries received through the internet banking system.
 
 
 -Investigating customer complaints on social media pages and communicating with them through the mention cycle.
 
 
 -Escalating complaints that negatively impact the bank's reputation and image, and following up with customers
 
</div>

Social Media & Email Customer Support Specialist

Company: Teleperformance EgyptLocation: New Cairo (City Walk) &ndash; On-siteRole Overview: We are looking for high-caliber English speakers to join our team.Key Responsibilities:<ul><li>Sales &amp; Upgrades: Identify opportunities to new customer including adding new lines and devices.</li><li>Professionalism: Escalate complaints according to company policy and educate customers on self-help tools.</li></ul>Work Schedule:<ul><li>Shifts: 9-hour rotational shifts.</li><li>Operating Window: 4:00 PM to 01:00AM (Fixed evening/night window).</li><li>Days Off: 5 working days, 2 rotational days off.</li></ul>Compensation &amp; Benefits:<ul><li>Net Salary: Up to 18500 (inclusive of base and monthly KPIs).</li><li>Incremental Raises: * 10% increase on basic salary after 6 months.</li><li>Further increases on basic and variable pay at 12, 18, and 24 months.</li><li>Transportation: Dedicated company-provided transport.</li><li>Insurance: Full Medical and Social insurance.</li></ul>Candidate Requirements:<ul><li>Language: Fluent English (Excellent verbal and written communication).</li><li>Experience: Previous Sales experience is preferred.</li></ul>Job Type: Full-timePay: Up to E&pound;18,500.00 per monthAbility to commute/relocate:<ul><li>New Cairo: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>This is a position for FLUENT English speakers B2/C1</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Specialist Fluent English (B2/C1)

FlairsTech

<div><div><div><div>Requirements and responsibilities<div>
Description
A Sharegate Technical Support Specialist plays a crucial role in providing assistance and guidance to Customers and Partners who are experiencing technical issues with products or services. They are responsible for troubleshooting problems, identifying bugs, answering inquiries, and resolving issues in a timely / efficient manner. The Technical Support Specialist must have a strong understanding of the products or services they are supporting, as well as a customer centric mindset, excellent communication and problem-solving skills.
Main Responsibilities<ul><li>
Provide technical assistance: Technical Support Specialist are responsible for assisting customers with technical issues, including troubleshooting, problem resolution, and maintenance such as software installation, hardware malfunctions, and network connectivity problems. They must be a ble to diagnose issues accurately and provide solutions in a clear and concise manner.</li><li>
Respond to customer inquiries: Technical Support Specialist must respond to customer inquiries via video conferences, phone, email, or chat in a professional and timely manner.</li><li>
They must be a ble to address customer concerns effectively and provide accurate information to help resolve issues.</li><li>
Document and track customer interactions: Technical Support Specialist are responsible for documenting all customer interactions, including the nature of the issue, the steps taken to resolve it, and any follow-up actions required. They must also track customer inquiries and resolutions to ensure that all issues are addressed promptly.</li><li>
Collaborate with other teams: Technical Support Specialist often need to collaborate with other teams, such as product development or engineering, to resolve complex technical issues. They must be able to communicate effectively with team members and provide detailed information to help facilitate prolem-solving.</li><li>
Stay up-to-date on product knowledge: Technical Support Specialist must stay informed about product updates, new features, and troubleshooting techniques to provide accurate and up-to-date information to customers.</li><li>
Provides actionable tips to our customers to solve any similar requests in the future. Provides recommendations and best practices while considering their unique business needs.</li><li>
Guides clients towards issue resolution to the best of their knowledge when it has been identified that the source of the issue is not our products.</li><li>
Manages clients' requests in Intercom and over out bound video meetings while maintaining quality and addressing the volume.</li><li>
Assumes a collaborative role in carrying out technical initiatives or projects via the acquired working knowledge and skills to perform these tasks.</li><li>
Helps identify clients that are at risk of churn and clients that present opportunities for expansion and escalates to the Sales team.</li><li>
Provides the Product teams with relevant feedback to improve the customer&rsquo;s product experience.</li></ul>
Skills and Knowledge<ul><li>
Experience with Sharegate (benefit)</li><li>
Understanding of Azure, SharePoint /M365 infrastructure is a must.</li><li>
Knowledge in Powershell (nice to have)</li><li>
Basic understanding of Networking</li><li>
Knowledge in Google (mail, calendar, drives, etc)</li><li>
Understands the concepts of Data Migration ( Microsoft 365 and Google)</li><li>
University Degree in Computer Related Discipline</li><li>
3-5 Years in a Enterprise Technical Support role</li></ul></div></div></div></div></div><div></div>

Technical Support Specialist

Explore 1590+ Customer support specialist in Egypt this March. Find roles across top companies and apply now to boost your career.

1590 customer support specialist jobs In Egypt

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist (Overnight Shift)

Social Media & Email Customer Support Specialist

Customer Support Specialist Fluent English (B2/C1)

Technical Support Specialist