customer service representative Jobs in Egypt

customer service representative

customer service specialist Jobs in Egypt

customer service specialist

customer service executive

call center representative

cs&a service support administrator Jobs in Egypt

cs&a service support administrator

customer service associate

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF260123159
</div>

Customer Service Associate

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Customer Service Associate 
Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. 
 
What will you do as a Customer Service Associate? 
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. 
 
What are your hours?
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><div> 
What qualifications do we need from you? 
 
<ul><li>Minimum age: 18 years old</li><li>Have the right to work in Egypt</li><li>Minimum qualification of a high school degree - Passed</li><li>Strong communication skills in [English &amp; Arabic] (both written and oral fluency)</li><li>Experience working with a computer</li><li>The availability to work varying shifts from Monday to Sunday within our operating hours</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)</li></ul> 

What strengths will you bring? 
 
<ul><li>Hard-working, articulate, and detail-oriented</li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul> 

What benefits will you receive? 
 
One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
</div><ul><li>
Social Insurance</li><li>
Medical Insurance</li><li>
Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
<ul><li>Gas station beside bloom bank</li><li>
Downtown Street</li></ul>
</li></ul> 
If this role sounds like it&rsquo;s for you, then click on the link below to start the application process! 
 
You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. 
 
If successful, we will contact you about next steps! 
 
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. 
 
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.</div>

WOROOD

<div>
 
 Job Description:
 
 
 
 Handle day-to-day customer inquiries and requests through non-voice channels including email, social media, WhatsApp, and ticketing systems with professionalism and accuracy.
 
 
 Manage and resolve customer tickets within SLA while ensuring high-quality communication and proper case documentation.
 
 
 Conduct outbound follow-up calls related to existing tickets to ensure issue resolution and customer satisfaction.
 
 
 Coordinate with internal teams to resolve customer issues efficiently.
 
 
 Track, update, and maintain accurate records of all customer interactions in CRM systems.
 
 
 Ensure timely responses across all platforms while maintaining brand tone and communication standards.
 
 
 Handle customer complaints and provide appropriate solutions within defined processes.
 
 
 Monitor pending and open tickets, ensuring proper follow-up and closure within agreed timelines.
 
 
 Identify recurring issues and escalate trends or system gaps to management.
 
 
 Support customer retention by ensuring a smooth and satisfactory resolution experience.
 
 
 
 Requirements:
 
 
 
 1&ndash;3 years of experience in customer service, preferably in back office, email, or ticket handling roles.
 
 
 Excellent written communication skills in Arabic and English.
 
 
 Good verbal communication skills for follow-up calls.
 
 
 
 Experience Handling Social Media And WhatsApp Customer Interactions.
 
 
 
 Strong organizational skills with the ability to manage multiple tickets simultaneously.
 
 
 Attention to detail and ability to document cases clearly and accurately.
 
 
 Ability to work under pressure and meet SLAs in a fast-paced environment.
 
 
 Basic problem-solving skills and a customer-focused mindset.
 
 
 Familiarity with CRM systems (e.g., Zendesk, Gorgias) is a plus.
</div>

EACOM

We are looking for a virtual assistant who is energetic, interested in marketing and people person. You can work from home or anywhere else with high speed internet access.The tasks include<ul><li>Make cold calls to generate leads from a provided spreadsheet. Taking notes, following up with them, helping them resolving their problems, setting up appointments.</li><li>Conduct online research to find address and contact details for a given list of contact information.</li></ul>Excellent English speaking and listening skills are must. Driving for results, consistent, eager to learn and patience are preferred characteristics for the job.Preferred skills: United States Real Estate company lead generation experience, cold calling experience, land acquisition and social media experience are preferred, but not required.The work hours will be during 10am to 6pm US Eastern Time.Interested candidate is strongly recommended to submit a self-introduction video of no less than one minute to eacomllc@gmail.comFresh graduates are encouraged to apply.Job Type: Part-timePay: US Dollar $5 per hourExpected hours: 20 per weekLanguage:<ul><li>Excellent English (Required)</li></ul>Job Type: Part-timePay: E&pound;250.00 per hourWork Location: In person

PepsiCo

<div>Overview:

The Order Management Sr. Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, and contributes to operational efficiency through attention to detail and data‑driven practices, including ad‑hoc tasks driven by business needs and market conditions. 

Responsibilities:
<div>
Order Management:</div><ul><li>
Back up Sr. Associates and do order management activities on demand</li><li>
Create final delivery details and confirm in the system</li><li>
Follow-up with 3PL about order status</li><li>
Support BU PGT team with closing unconfirmed orders and deliveries: investigate preliminary reason code
</li><li>Support interaction with BU team on other topics as requested</li></ul><div>
Manage return:</div><ul><li>
Create return delivery and inform sending WH and 3PL about pick up order</li><li>
Generate Credit/Debit notes</li></ul><div>
Order management performance review (PepsiCo internal):</div><ul><li>
Support the SC Customer Support Supervisor with all initiatives to improve GBS service offerings</li><li>
Support order management team with all reporting and KPIs tracking</li></ul><ul><li>
Excellent analytical skills and numerical abilities;</li><li>
Great communication and interpersonal skills;</li><li>
Strong Excel &amp; Office package knowledge mandatory;</li><li>
Able to handle continuous improvement projects;</li><li>
Results oriented;</li><li>
SAP experience is a plus</li></ul><div>
User friendly with IT applications (digitally-oriented)</div>
Qualifications:
<ul><li>
University degree
</li><li>Excellent spoken and written English language knowledge</li><li>
Previous exposure to similar role is a plus (in Customer service)</li></ul></div>

Order Management Sr. Associate

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
 </li>
 <li>
 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
 </li>
 <li>
 Monitor and report sales results.
 </li>
 <li>
 Control of client stock assortment.
 </li>
 <li>
 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
 <li>
 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
 </li>
 <li>
 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
 </li>
 <li>
 Record and maintain all customer information and preferences.
 </li>
 <li>
 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
 <li>
 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales - Cairo Airport Duty Free

<div>
 
 Description
 
 
 
 The Central Ops Support Associate will support the daily operations of Easy Ship sellers by monitoring shipments, coordinating with field teams, and assisting with issue resolution. The role focuses on execution, accuracy, and ensuring smooth day-to-day operations, contributing to an improved seller and customer experience.
 
 
 Key job responsibilities
 
 
 1-Monitor daily shipment and seller performance through outbound calls, emails, and system checks.
 
 
 2-Escalate operational issues to executives or field teams for timely resolution.
 
 
 3-Maintain accurate logs and reports of seller interactions and operational exceptions.
 
 
 4-Provide basic guidance to sellers on process adherence and operational requirements.
 
 
 5-Support the team in executing audits, spot checks, and follow-ups with sellers.
 
 
 6-Perform data entry, documentation, and status tracking for operational activities.
 
 
 
 Basic Qualifications
 
 
 
 1-experience in operations, customer service, or support.
 
 
 2-Good communication skills (verbal &amp; written).
 
 
 3-Basic computer skills (Microsoft Excel, Word, and Windows applications).
 
 
 4-Ability to follow SOPs and work with attention to detail.
 
 
 5-Excelent English (verbal and written).
 
 
 
 Preferred Qualifications
 
 
 
 No active written warnings
 
 
 <ul>
 <li>
 Ability to work flexible schedules/shifts/areas
 </li>
 <li>
 Continued meeting or exceeding of department performance goals
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3080242
</div>

CST Operations Asscociate, AMET EF

Explore 1724+ Customer service associate in Egypt this May. Find roles across top companies and apply now to boost your career.

1724 customer service associate jobs In Egypt

Customer Service Associate

Customer Service Associate

Customer Service Associate

Customer Service Associate

Order Management Sr. Associate

Consultant - Sales - Cairo Airport Duty Free

CST Operations Asscociate, AMET EF