customer service representative Jobs in Egypt

customer service representative

customer service specialist Jobs in Egypt

customer service specialist

customer service associate

system administrator

customer service executive

cs a service support administrator

KONE

<div><ul><li>As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality.
</li><li>Your career is a journey, and how you travel makes a difference.
 
 
It's time to make a move. Join our flow.
 
 
KONE Egypt is focused on growing business presence, as success here will play an integral part in the overall success of KONE. To complement the growth plans a Customer Service Administrator has a strategic role play ensuring the contracts and service plans are thoroughly checked and up to date through this amazing growth phase.
</li><li>KONE is looking for an energetic and enthusiastic Regional Customer Service Administrator to be based in Cairo, Egypt. The Customer Service Administrator Admin is the voice of KONE, focusing on multiple aspects of support in the business. He/ She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
</li><li>What will you do?
</li><li>Sales Support
<ul><li>Supports for New Equipment Business, Service Equipment Business &amp; Modernization Sales activities;
</li><li>Customer communication and support for maintenance contracts both in preparation and cancellation;
</li><li>Supports for Modernization Sales activities;
</li><li>Take ownership for customer queries forwarded from first level and follow up with salesperson and other services to get a response;
</li><li>Full support in tender preparation and finalizing order before sending to order admin;
</li><li>Customer credit checks: request customer credit check during tendering and ordering;
</li><li>Maintain the customer database;
</li></ul></li><li>Maintenance Operations Support
<ul><li>General administration support and controlling safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered and input;
</li><li>Full Supervisor support with specific tasks no limited to scheduling plans and updating maintenance plans;
</li><li>Supports in repair and maintenance visit planning and communication to customers;
</li><li>Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response;
</li></ul></li><li>Are You The One?
</li></ul><ul><li>Bachelor degree Holder
</li><li>2 - 4 years of experience in a similar role with strong focus on administration tasks;
</li><li>SAP knowledge is a plus;
</li><li>Excellent MS Office skills;
</li><li>Excellent English language skills and fluency in French is an asset
</li><li>Organized with excellent communication and follow up skills.
</li><li>Ability to handle and meet multiple deadlines and coordinate priorities accordingly
</li><li>Able to provide excellent customer service to customers
</li><li>Good problem-solving skills &amp; Attention to detail
</li></ul><ul><li>Successful candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.
</li><li>What do we offer?
</li></ul><ul><li>Great dynamic team promoting a collaborative environment
</li><li>Total reward elements that engage and motivate our employees and help us make KONE a great place to work
</li><li>Comprehensive learning and development programs covering a wide range of professional skills
</li><li>Engaging job with position description and clear targets
</li><li>Regular feedback through performance discussions
</li><li>Opportunities for individual development
</li><li>Mentoring and coaching programs
</li><li>Flexibility, trust and respect
</li><li>Value-based culture, behaviors and ethics
</li><li>Sustainability and innovation
</li><li>Working for a successful organization
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

CS&A Service Support Administrator

<div>
 <ul>
 <li>
 As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality.
 </li>
 <li>
 Your career is a journey, and how you travel makes a difference.
 
 
 </li>
 </ul>
 
 It's time to make a move. Join our flow.
 
 
 
 KONE Egypt is focused on growing business presence, as success here will play an integral part in the overall success of KONE. To complement the growth plans a Customer Service Administrator has a strategic role play ensuring the contracts and service plans are thoroughly checked and up to date through this amazing growth phase.
 
 
 <ul>
 <li>
 KONE is looking for an energetic and enthusiastic Regional Customer Service Administrator to be based in Cairo, Egypt. The Customer Service Administrator Admin is the voice of KONE, focusing on multiple aspects of support in the business. He/ She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
 </li>
 <li>
 What will you do?
 </li>
 <li>
 Sales Support
 </li>
 <li>
 Supports for New Equipment Business, Service Equipment Business &amp; Modernization Sales activities;
 </li>
 <li>
 Customer communication and support for maintenance contracts both in preparation and cancellation;
 </li>
 <li>
 Supports for Modernization Sales activities;
 </li>
 <li>
 Take ownership for customer queries forwarded from first level and follow up with salesperson and other services to get a response;
 </li>
 <li>
 Full support in tender preparation and finalizing order before sending to order admin;
 </li>
 <li>
 Customer credit checks: request customer credit check during tendering and ordering;
 </li>
 <li>
 Maintain the customer database;
 </li>
 <li>
 Maintenance Operations Support
 </li>
 <li>
 General administration support and controlling safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered and input;
 </li>
 <li>
 Full Supervisor support with specific tasks no limited to scheduling plans and updating maintenance plans;
 </li>
 <li>
 Supports in repair and maintenance visit planning and communication to customers;
 </li>
 <li>
 Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response;
 </li>
 <li>
 Are You The One?
 </li>
 <li>
 Bachelor degree Holder
 </li>
 <li>
 2 - 4 years of experience in a similar role with strong focus on administration tasks;
 </li>
 <li>
 SAP knowledge is a plus;
 </li>
 <li>
 Excellent MS Office skills;
 </li>
 <li>
 Excellent English language skills and fluency in French is an asset
 </li>
 <li>
 Organized with excellent communication and follow up skills.
 </li>
 <li>
 Ability to handle and meet multiple deadlines and coordinate priorities accordingly
 </li>
 <li>
 Able to provide excellent customer service to customers
 </li>
 <li>
 Good problem-solving skills &amp; Attention to detail
 </li>
 <li>
 Successful candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.
 </li>
 <li>
 What do we offer?
 </li>
 <li>
 Great dynamic team promoting a collaborative environment
 </li>
 <li>
 Total reward elements that engage and motivate our employees and help us make KONE a great place to work
 </li>
 <li>
 Comprehensive learning and development programs covering a wide range of professional skills
 </li>
 <li>
 Engaging job with position description and clear targets
 </li>
 <li>
 Regular feedback through performance discussions
 </li>
 <li>
 Opportunities for individual development
 </li>
 <li>
 Mentoring and coaching programs
 </li>
 <li>
 Flexibility, trust and respect
 </li>
 <li>
 Value-based culture, behaviors and ethics
 </li>
 <li>
 Sustainability and innovation
 </li>
 <li>
 Working for a successful organization
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 https://careers.kone.com/en/
 
</div>

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 
 Title And Summary
 
 
 
 
 Manager, Digital Customer Success
 
 
 
 Overview
 
 
 
 Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
 Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success Center of Excellence team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
 
 
 This team works collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and improvement of the Mastercard ecosystem.
 
 
 The Director, Digital Customer Success is responsible for executing and optimizing Mastercard&rsquo;s digital-led customer success model, ensuring customers achieve measurable outcomes at scale through thoughtfully designed one-to-many customer experiences.
 
 
 This role focuses on operationalizing digital customer journeys across onboarding, adoption, value realization, retention, expansion readiness, and advocacy, leveraging technology, analytics, and targeted human engagement in partnership with global and regional Customer Success teams as well as cross-functional stakeholders.
 
 
 <ul>
 <li>
 Execute and continuously improve digital customer success journeys aligned to the global CS strategy
 </li>
 <li>
 Operationalize lifecycle programs across onboarding, adoption, value realization, retention, and advocacy
 </li>
 <li>
 Ensure journeys are scalable, outcome driven, and supported by data and automation
 </li>
 <li>
 Translate Digital CS strategy into repeatable programs, playbooks, and assets with clear measurement of the outcomes via easy-to-consume reporting
 </li>
 <li>
 Partner with Product, Enablement, Analytics, and Technology teams to deliver effective digital motions
 </li>
 <li>
 Support regional CS teams with guidance, tooling, and best practices for consistent execution
 </li>
 <li>
 Act as a key execution partner between the CS COE and regional CS teams
 </li>
 <li>
 Support change adoption of digital customer success motions across stakeholders
 </li>
 <li>
 Contribute customer insights to improve products, processes, and overall customer experience
 </li>
 <li>
 Leads digital CS initiatives, programs, or pods via virtual teaming
 </li>
 <li>
 Influences outcomes through collaboration and program leadership rather than enterprise wide ownership
 </li>
 <li>
 Serves as a role model for digital first, datadriven customer success execution
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Demonstrated experience leading Digital, Scaled, or Programmatic Customer Success initiatives within complex technology, data, payments, or services driven environments
 </li>
 <li>
 Customer centric operator with a strong track record of driving adoption, engagement, and value realization through scalable, digital first customer success motions
 </li>
 <li>
 Proven success leading initiatives, programs, or pods, and supporting teams through change by promoting digital first ways of working, operational discipline, and a focus on customer outcomes
 </li>
 <li>
 Execution oriented mindset with the ability to translate customer success strategy into repeatable programs, journeys, and playbooks that deliver measurable outcomes at scale
 </li>
 <li>
 Deep understanding of Customer Success platforms (Gainsight experience preferred), CRM systems, marketing automation tools, product analytics, and how they integrate to support scale across large customer portfolios
 </li>
 <li>
 Highly analytical and data driven, using customer insights, usage data, and performance metrics to continuously optimize customer experiences and improve results
 </li>
 <li>
 Effective collaborator and influencer, able to partner closely with regional Customer Success teams, Product, Enablement, Analytics, Technology, and Sales to drive alignment and consistent execution
 </li>
 <li>
 Deep understanding of the end-to-end customer lifecycle and underlying business objectives, ensuring digital CS efforts support retention, renewal readiness, and long term growth
 </li>
 <li>
 Motivated by impact and energized by building scalable solutions that help customers realize value from Mastercard&rsquo;s products and services
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Manager, Digital Customer Success

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Digital Customer Success
Overview
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. 
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success Center of Excellence team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. 
This team works collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and improvement of the Mastercard ecosystem. 
 
Responsibilities 
The Director, Digital Customer Success is responsible for executing and optimizing Mastercard&rsquo;s digital-led customer success model, ensuring customers achieve measurable outcomes at scale through thoughtfully designed one-to-many customer experiences. 
This role focuses on operationalizing digital customer journeys across onboarding, adoption, value realization, retention, expansion readiness, and advocacy, leveraging technology, analytics, and targeted human engagement in partnership with global and regional Customer Success teams as well as cross-functional stakeholders. 
<ul><li>Execute and continuously improve digital customer success journeys aligned to the global CS strategy</li><li>Operationalize lifecycle programs across onboarding, adoption, value realization, retention, and advocacy</li><li>Ensure journeys are scalable, outcome driven, and supported by data and automation</li><li>Translate Digital CS strategy into repeatable programs, playbooks, and assets with clear measurement of the outcomes via easy-to-consume reporting</li><li>Partner with Product, Enablement, Analytics, and Technology teams to deliver effective digital motions</li><li>Support regional CS teams with guidance, tooling, and best practices for consistent execution</li><li>Act as a key execution partner between the CS COE and regional CS teams</li><li>Support change adoption of digital customer success motions across stakeholders</li><li>Contribute customer insights to improve products, processes, and overall customer experience</li><li>Leads digital CS initiatives, programs, or pods via virtual teaming</li><li>Influences outcomes through collaboration and program leadership rather than enterprise wide ownership</li><li>Serves as a role model for digital first, datadriven customer success execution</li></ul> 
All About You 
<ul><li>Demonstrated experience leading Digital, Scaled, or Programmatic Customer Success initiatives within complex technology, data, payments, or services driven environments</li><li>Customer centric operator with a strong track record of driving adoption, engagement, and value realization through scalable, digital first customer success motions</li><li>Proven success leading initiatives, programs, or pods, and supporting teams through change by promoting digital first ways of working, operational discipline, and a focus on customer outcomes</li><li>Execution oriented mindset with the ability to translate customer success strategy into repeatable programs, journeys, and playbooks that deliver measurable outcomes at scale</li><li>Deep understanding of Customer Success platforms (Gainsight experience preferred), CRM systems, marketing automation tools, product analytics, and how they integrate to support scale across large customer portfolios</li><li>Highly analytical and data driven, using customer insights, usage data, and performance metrics to continuously optimize customer experiences and improve results</li><li>Effective collaborator and influencer, able to partner closely with regional Customer Success teams, Product, Enablement, Analytics, Technology, and Sales to drive alignment and consistent execution</li><li>Deep understanding of the end-to-end customer lifecycle and underlying business objectives, ensuring digital CS efforts support retention, renewal readiness, and long term growth</li><li>Motivated by impact and energized by building scalable solutions that help customers realize value from Mastercard&rsquo;s products and services</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

UNFPA

Staff grade/level
 
Consultant
 
Contract type
 
Consultancy
 
Duty station
 
Cairo
 
Closing date
 
30 April 2026 16:59(America/New_York)
 
Job ID
 
33501
 
Job description
 
Purpose of Consultancy: 
The United Nations Population Fund (UNFPA) is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe, and every young person's potential is fulfilled. UNFPA’s new country programme for Egypt (2023-2027) is designed to support the Government of Egypt in achieving the Sustainable Development Goals (SDGs) and is aligned with the national development agenda.
 
The UNFPA Egypt Country Office is committed to supporting the Ministry of Health and Population (MOHP) in strengthening the national health system to ensure universal access to high-quality reproductive health services. This includes a strategic focus on reducing preventable maternal mortality and morbidity, addressing the unmet need for family planning, and empowering women and girls to make informed choices about their reproductive health.
 
This consultancy will provide targeted technical support to the Ministry of Health and Population (MOHP), operating under the guidance and leadership of the UNFPA Reproductive Health Specialist.The consultant will contribute specialized inputs to priority strategic areas, as mutually agreed and led by the RH Specialist.
 
These include strengthening the delivery of comprehensive, high-quality services within the Basic Benefits Package (BBP) at the PHC level, with particular emphasis on integrating family planning (FP) and ensuring the availability and effective management of reproductive health commodities. The consultant will also support efforts to improve the quality of maternal health services particularly the appropriate use of Cesarean Sections (CS) and to strengthen the midwifery profession, while addressing other emerging priorities jointly identified by the MOHP and UNFPA.These focused efforts are designed to directly support the achievement of the UNFPA Egypt Country Programme Document (CPD) 2023-2027 outcome on Reproductive Health and complement the broader strategic work of the RH Specialist.
 
Scope of work: 
Under the direct supervision of the UNFPA Reproductive Health Specialist, the consultant will be responsible for the following key tasks:
 
Coordinate and follow up with MOHP on
 
Development of national strategies/policies, with a particular emphasis on reducing the rate of medically unnecessary Cesarean Sections (CS).
 
Development of a comprehensive note on regional midwifery best practices and challenges to provide actionable recommendations aligned with Egypt's national midwifery strategy.
 
Support the development of the CS Investment Case by coordinating with and providing technical assistance to MOHP and UNFPA experts. This includes analyzing the current status of CS in the country, identifying and compiling available data, and facilitating data collection activities such as Focus Group Discussions (FGDs) and stakeholder meetings as required.
 
Adaptation and contextualization of evidence-based global best practices on comprehensive RH in relation to Maternal and women’s health outcomes.
 
Support Enhancing Primary Health Care Comprehensive Basic Benefits Package (BBP) Service Delivery
 
Contribute to the PHC improvement taskforce and represent UNFPA in different taskforce groups.
 
Service Delivery and Integration: support the assessment of Comprehensive Basic Benefits Package implementation in PHC facilities, identify gaps in comprehensive RH, maternal and family planning services, and recommend strategies to expand access, quality, and responsiveness.
 
Support integration with referral systems linking PHC to secondary and tertiary care.
 
Human Resources and Capacity Development: Support the PHC improvement taskforce group in development of job descriptions, continuous professional development, and workforce planning to strengthen PHC staff skills in maternal health, family planning counseling, case management, and patient-centered care.
 
Digital Health and Data Systems: provide insight, guidance and strategic recommendation for the implementation of electronic health records, digital tracking of patient journeys, and data-driven decision-making to monitor maternal health and FP service coverage, quality, and outcomes.
 
Guide the integration of the Midwifery Continuity of Care model into PHC and leveraging on Midwifery Investment Case as an evidence-based advocacy tool for decision-makers.
 
Provide technical guidance on quality improvement and patient experience, including establishing patient feedback mechanisms, enhancing service environments, reducing waiting times, and strengthening quality assurance processes to improve maternal and reproductive health services.
 
Governance, Planning, and Resource Optimization: Facilitate coordination among MOHP, UNFPA, and partners, support monitoring and evaluation of PHC service delivery, develop actionable plans with KPIs, and guide sustainable resource allocation for maternal and FP services as needed.
 
Support for expert meetings and Technical Dialogue
 
Provide technical support for coordination and expert meetings/workshops with the MOHP and other partners, as required by the RH Specialist. Responsibilities in this area will include:
 
Developing Concept Notes that reflect key objectives for technical meetings and points of discussion.
 
Preparing and disseminating relevant background materials to participants ahead of scheduled meetings.
 
Developing reports and presenting clear, actionable next steps based on the outcomes of the meetings and discussions for review by the RH Specialist.
 
Knowledge Management and Policy Dialogue
 
Develop policy briefs and policy papers on key reproductive health topics aligned with UNFPA support and MOHP priorities, reflecting national achievements, challenges, and policy directions.
 
Support the development & review of documents and publications that capture evidence, lessons learned, and strategic recommendations on RH interventions, as indicated by UNFPA and MOHP leadership.
 
Contract Duration: 
1st May 2026 to 31 March 2027.
 
Working schedule: 
Maximum of 12 days per month.
 
Place where services are to be delivered: 
Cairo, Egypt (Remote Work - Home-Based)
 
Attend physical and/or online meetings as required with MOHP, UNFPA, or any relevant stakeholders.
 
Delivery dates and how work will be delivered
 
The monthly tasks, deliverables, and their associated workload, will be identified and agreed upon with the RH specialist at the beginning of each month, aligning
 
with the consultancy's scope.
 
A detailed Timesheet will be submitted by the consultant by the end of each month, outlining the number of working days and progress on deliverables as per
 
the above mentioned.
 
The deliverables shall be submitted in both Arabic or English language, based on the prior agreement with the RH specialist.
 
The Work will be delivered electronically.
 
Payment is made on a monthly basis based on the number of working days versus assigned tasks.
 
Monitoring and progress control, including reporting requirements, periodicity format, and deadline:
 
The Payment will be processed monthly, upon submission and approval of the The identified deliverables and the monthly timesheet, based on the agreed daily
 
rate.
 
The payment is made upon receiving a confirmation email for approval from the UNFPA Supervisor on the deliverables.
 
Supervisory arrangements: 
The UNFPA Egypt country office under the direct supervision of the Reproductive Health (RH) Specialist.
 
Expected travel: 
The consultant might conduct, if needed, field visits in Egypt, with each visit lasting one to two days maximum. The number of visits will be determined in
 
coordination with the UNFPA project officer.
 
Travel arrangements will be facilitated by UNFPA in accordance with its established rules and guidelines, and adhering to the defined budget limitations.
 
Required expertise,qualifications, and competencies, including language requirements:
 
Education: 
<ul>
<li>Advanced university degree (PhD’s or equivalent) in Public Health,Medicine, or related field.</li>
</ul>
Knowledge and Experience: 
<ul>
<li>15-20 years of professional experience in reproductive and maternal health.</li>
<li>Technical expertise in maternal health services, specifically CS and midwifery.</li>
<li>Experience providing technical assistance to the Ministry of Health.</li>
<li>Familiarity with the Egyptian health system; previous UN/UNFPA experience is an advantage.</li>
</ul>
Skills and Competencies: 
<ul>
<li>Excellent analytical and strategic thinking skills.</li>
<li>Strong communication and interpersonal skills, with the ability to work effectively in a multicultural team.</li>
<li>Proven ability to produce high-quality technical reports and documents in English and Arabic.</li>
</ul>
Languages: 
Fluency in written and spoken Arabic and English.
 
Inputs/services to be provided by UNFPA or implementing partner (e.g, support services, office space, equipment),if applicable:
 
The UNFPA technical team will be following up closely with the consultant in reviewing all deliverables, providing inputs, and providing feedback. In addition,
 
the technical team could support in coordination with national/stakeholders, or any identified partner as needed.
 
Other relevant information or special conditions, if any: 
All interested applicants should submit the following: 
1- CV/Resume with evidence of qualifications and experience
 
2- Letter of interest including a proposed daily rate.
 Please note that the final rate will be subject to negotiation with UNFPA in accordance with its established rules and guidelines, and adhering to the defined budget limitations
 
About UNFPA
 
We promote gender equality and empower women, girls and young people to take control of their bodies and their futures.

UNFPA Egypt CO - National Consultancy - Public Health Expert (Reproductive and Maternal Health)

United Nations Development Programme

<div>Purpose of Consultancy:
The United Nations Population Fund (UNFPA) is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe, and every young person's potential is fulfilled. UNFPA&rsquo;s new country programme for Egypt (2023-2027) is designed to support the Government of Egypt in achieving the Sustainable Development Goals (SDGs) and is aligned with the national development agenda.
 
The UNFPA Egypt Country Office is committed to supporting the Ministry of Health and Population (MOHP) in strengthening the national health system to ensure universal access to high-quality reproductive health services. This includes a strategic focus on reducing preventable maternal mortality and morbidity, addressing the unmet need for family planning, and empowering women and girls to make informed choices about their reproductive health.
 
This consultancy will provide targeted technical support to the Ministry of Health and Population (MOHP), operating under the guidance and leadership of the UNFPA Reproductive Health Specialist.The consultant will contribute specialized inputs to priority strategic areas, as mutually agreed and led by the RH Specialist.
 
These include strengthening the delivery of comprehensive, high-quality services within the Basic Benefits Package (BBP) at the PHC level, with particular emphasis on integrating family planning (FP) and ensuring the availability and effective management of reproductive health commodities. The consultant will also support efforts to improve the quality of maternal health services particularly the appropriate use of Cesarean Sections (CS) and to strengthen the midwifery profession, while addressing other emerging priorities jointly identified by the MOHP and UNFPA.These focused efforts are designed to directly support the achievement of the UNFPA Egypt Country Programme Document (CPD) 2023-2027 outcome on Reproductive Health and complement the broader strategic work of the RH Specialist. 
 
Scope of work:
 
Under the direct supervision of the UNFPA Reproductive Health Specialist, the consultant will be responsible for the following key tasks: 
 
<div>Coordinate and follow up with MOHP on
<ul><li>Development of national strategies/policies, with a particular emphasis on reducing the rate of medically unnecessary Cesarean Sections (CS).
</li><li>Development of a comprehensive note on regional midwifery best practices and challenges to provide actionable recommendations aligned with Egypt's national midwifery strategy.
</li><li>Support the development of the CS Investment Case by coordinating with and providing technical assistance to MOHP and UNFPA experts. This includes analyzing the current status of CS in the country, identifying and compiling available data, and facilitating data collection activities such as Focus Group Discussions (FGDs) and stakeholder meetings as required.
</li><li>Adaptation and contextualization of evidence-based global best practices on comprehensive RH in relation to Maternal and women&rsquo;s health outcomes. 
</li></ul></div><div>Support Enhancing Primary Health Care Comprehensive Basic Benefits Package (BBP) Service Delivery
<ul><li>Contribute to the PHC improvement taskforce and represent UNFPA in different taskforce groups.
</li><li>Service Delivery and Integration: support the assessment of Comprehensive Basic Benefits Package implementation in PHC facilities, identify gaps in comprehensive RH, maternal and family planning services, and recommend strategies to expand access, quality, and responsiveness.
</li><li>Support integration with referral systems linking PHC to secondary and tertiary care.
</li><li>Human Resources and Capacity Development: Support the PHC improvement taskforce group in development of job descriptions, continuous professional development, and workforce planning to strengthen PHC staff skills in maternal health, family planning counseling, case management, and patient-centered care.
</li><li>Digital Health and Data Systems: provide insight, guidance and strategic recommendation for the implementation of electronic health records, digital tracking of patient journeys, and data-driven decision-making to monitor maternal health and FP service coverage, quality, and outcomes.
</li><li>Guide the integration of the Midwifery Continuity of Care model into PHC and leveraging on Midwifery Investment Case as an evidence-based advocacy tool for decision-makers.
</li><li>Provide technical guidance on quality improvement and patient experience, including establishing patient feedback mechanisms, enhancing service environments, reducing waiting times, and strengthening quality assurance processes to improve maternal and reproductive health services.
</li><li>Governance, Planning, and Resource Optimization: Facilitate coordination among MOHP, UNFPA, and partners, support monitoring and evaluation of PHC service delivery, develop actionable plans with KPIs, and guide sustainable resource allocation for maternal and FP services as needed. 
</li></ul></div><div>Support for expert meetings and Technical Dialogue
<ul><li>Provide technical support for coordination and expert meetings/workshops with the MOHP and other partners, as required by the RH Specialist. Responsibilities in this area will include:
</li><li>Developing Concept Notes that reflect key objectives for technical meetings and points of discussion.
</li><li>Preparing and disseminating relevant background materials to participants ahead of scheduled meetings.
</li><li>Developing reports and presenting clear, actionable next steps based on the outcomes of the meetings and discussions for review by the RH Specialist. 
</li></ul></div><div>Knowledge Management and Policy Dialogue
<ul><li>Develop policy briefs and policy papers on key reproductive health topics aligned with UNFPA support and MOHP priorities, reflecting national achievements, challenges, and policy directions.
</li><li>Support the development &amp; review of documents and publications that capture evidence, lessons learned, and strategic recommendations on RH interventions, as indicated by UNFPA and MOHP leadership.
</li></ul></div>Contract Duration:
1st May 2026 to 31 March 2027. 
 
Working schedule:
Maximum of 12 days per month. 
 
Place where services are to be delivered:
 
Cairo, Egypt (Remote Work - Home-Based)
 
Attend physical and/or online meetings as required with MOHP, UNFPA, or any relevant stakeholders. 
 
Delivery dates and how work will be delivered
 
The monthly tasks, deliverables, and their associated workload, will be identified and agreed upon with the RH specialist at the beginning of each month, aligning
 
with the consultancy's scope.
 
A detailed Timesheet will be submitted by the consultant by the end of each month, outlining the number of working days and progress on deliverables as per
 
the above mentioned.
 
The deliverables shall be submitted in both Arabic or English language, based on the prior agreement with the RH specialist.
 
The Work will be delivered electronically.
 
Payment is made on a monthly basis based on the number of working days versus assigned tasks. 
 
Monitoring and progress control, including reporting requirements, periodicity format, and deadline:
 
The Payment will be processed monthly, upon submission and approval of the The identified deliverables and the monthly timesheet, based on the agreed daily
 
rate.
 
The payment is made upon receiving a confirmation email for approval from the UNFPA Supervisor on the deliverables. 
 
Supervisory arrangements:
 
The UNFPA Egypt country office under the direct supervision of the Reproductive Health (RH) Specialist. 
 
Expected travel:
The consultant might conduct, if needed, field visits in Egypt, with each visit lasting one to two days maximum. The number of visits will be determined in
 
coordination with the UNFPA project officer.
 
Travel arrangements will be facilitated by UNFPA in accordance with its established rules and guidelines, and adhering to the defined budget limitations. 
 
<div>Required expertise,qualifications, and competencies, including language requirements:
 
Education :
 
<ul><li>Advanced university degree (PhD&rsquo;s or equivalent) in Public Health,Medicine, or related field.
</li></ul>Knowledge and Experience:
 
<ul><li>15-20 years of professional experience in reproductive and maternal health.
</li><li>Technical expertise in maternal health services, specifically CS and midwifery.
</li><li>Experience providing technical assistance to the Ministry of Health.
</li><li>Familiarity with the Egyptian health system; previous UN/UNFPA experience is an advantage.
</li></ul>Skills and Competencies:
 
<ul><li>Excellent analytical and strategic thinking skills.
</li><li>Strong communication and interpersonal skills, with the ability to work effectively in a multicultural team.
</li><li>Proven ability to produce high-quality technical reports and documents in English and Arabic.
</li></ul></div>Languages:
Fluency in written and spoken Arabic and English. 
 
Inputs/services to be provided by UNFPA or implementing partner (e.g, support services, office space, equipment),if applicable:
 
The UNFPA technical team will be following up closely with the consultant in reviewing all deliverables, providing inputs, and providing feedback. In addition,
 
the technical team could support in coordination with national/stakeholders, or any identified partner as needed. 
 
Other relevant information or special conditions, if any:
 
All interested applicants should submit the following:
 
1- CV/Resume with evidence of qualifications and experience
 
2- Letter of interest including a proposed daily rate.
 
Please note that the final rate will be subject to negotiation with UNFPA in accordance with its established rules and guidelines, and adhering to the defined budget limitations</div>

ITGoals

Company OverviewITGoals is a dynamic and innovative company committed to driving growth and delivering exceptional digital solutions. We foster a collaborative and inclusive work environment where creativity and technical excellence thrive&mdash;working from Cairo with international collaboration.Job TitleSenior SAP SD_CS Business Application AnalystLocationCairo, EgyptRole Purpose:Responsible for planning, designing, configuring, implementing, and supporting SAP SD/CS solutions within the S/4HANA environment. The role ensures efficient execution and optimization of Order-to-Cash (O2C) processes, seamless integration with other SAP modules, and delivery of assigned projects aligned with business requirements.Key Accountabilities:1- SAP SD Configuration &amp; O2C Management● Configure SAP SD modules in S/4HANA, including Sales Documents, Pricing, Business Partner, Output Determination, Shipping, Delivery, and Billing● Manage and optimize full Order-to-Cash (O2C) cycle (Inquiry &rarr; Quotation &rarr; Sales Order &rarr; Delivery &rarr; Billing &rarr; Payment)● Ensure integration with SAP FI (Finance) and SAP MM (Materials Management)2- Business Requirement Analysis● Engage with stakeholders across Sales, Finance, and Logistics to gather requirements● Analyze and document business processes and prepare BRDs and Functional Specifications (FS)● Recommend SAP best practices aligned with business needs3- Testing &amp; Quality Assurance● Prepare and execute Unit Testing, Integration Testing, and User Acceptance Testing (UAT)● Identify, troubleshoot, and resolve system defects● Ensure quality and stability of SAP solutions4- Support &amp; Continuous Improvement● Provide L2/L3 support and resolve complex SAP SD issues● Analyze root causes and recommend enhancements● Support post-go-live activities and system improvements5- Integration &amp; Collaboration● Work closely with SAP FI, MM, and PP teams to ensure seamless integration● Ensure accurate data flow across modules and systems6- Training &amp; Documentation● Conduct end-user training sessions● Develop user manuals, configuration documents, and technical documentation● Ensure all documentation is up to dateJob Specifications● Bachelor&rsquo;s Degree in MIS or related field● 3&ndash;6 years of experience in SAP/ERP implementation and support● Minimum one full lifecycle SAP implementation (SD/CS preferred)● Hands-on experience in SAP SD and S/4HANA environment● Strong understanding of Order-to-Cash (O2C) processes● Experience in integration with SAP FI and MM modules● SAP certification is a plus● Proficient in MS Office and ERP systems● Strong analytical, problem-solving, and organizational skills● Good communication and stakeholder management skillsJob Type: Full-timeWork Location: In person

Senior SAP SD_CS Business Application Analyst

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Senior SAP SD_CS Business Application Analyst