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Crossworkers-Egypt

<div>
 
 Title:
 
 IT Specialist
 
 
 
 Industry:
 
 IT Software
 
 
 
 Reporting Line:
 
 Senior IT Specialist
 
 
 
 Position Type
 
 : Full Time
 
 
 
 Level:
 
 Junior
 
 
 
 Location:
 
 Cairo Office, New Cairo
 
 
 
 About the Job:
 
 
 
 We are seeking a highly skilled and experienced
 
 IT Specialist
 
 a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.
 
 
 
 
 Job Description:
 
 
 
 
 <ul>
 <li>
 Provide IT support across helpdesk, infrastructure, and cloud solutions, preferably within a software development environment.
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and network-related issues in a timely and efficient manner.
 </li>
 <li>
 Manage and maintain hardware systems, including servers, storage devices, and network equipment.
 </li>
 <li>
 Configure and manage firewalls, preferably from vendors such as SonicWall or Fortinet.
 </li>
 <li>
 Support and monitor network protocols, routing, and switching technologies.
 </li>
 <li>
 Manage internet connectivity solutions including VPNs, LAN, and WAN.
 </li>
 <li>
 Ensure adherence to information security best practices and utilize security tools such -as endpoint protection.
 </li>
 <li>
 Collaborate effectively with cross-functional teams and external vendors to ensure smooth IT operations.
 </li>
 <li>
 Support and administer Microsoft Office 365 applications and environments.
 </li>
 <li>
 Manage multiple technical tasks and prioritize workloads effectively.
 
 
 </li>
 </ul>
 
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 2&ndash;3 years in IT (Helpdesk, infrastructure, and cloud solutions).
 </li>
 <li>
 Strong knowledge of hardware, network systems, and operating systems (Windows, macOS, Linux).
 </li>
 <li>
 Knowledge of cybersecurity fundamentals and information security practices.
 </li>
 <li>
 Familiarity with firewall management, network routing, and switching.
 </li>
 <li>
 Excellent troubleshooting and critical thinking abilities.
 </li>
 <li>
 Effective communication skills in English (spoken and written).
 </li>
 <li>
 Strong interpersonal and teamwork skills.
 </li>
 <li>
 Keen attention to detail with strong organizational and time management abilities.
 </li>
 <li>
 Service-oriented mindset and proactive problem-solving approach.
 
 
 </li>
 </ul>
 
 
 Join Us and Thrive! Here's What We Offer:
 
 
 
 
 <ul>
 <li>
 Work-Life Harmony: We believe in balancing your professional and personal life&mdash;because you deserve it!
 </li>
 <li>
 Competitive Salary: We value your skills and offer an attractive package.
 </li>
 <li>
 Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.
 </li>
 <li>
 Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.
 </li>
 <li>
 Empowered Environment: Experience a management style that&rsquo;s open and inclusive, rooted in Scandinavian values.
 </li>
 <li>
 Grow With Us: Unlock your potential with opportunities for personal development and continuous learning!
 
 
 </li>
 </ul>
 
 About CrossWorkers:
 
 
 
 We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
 
 
 Since 2009, we have been delivering excellent services in offshoring software development.
 
 
 Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
 
 
 We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.
</div>

IT Specialist

Talent 360 ME

<div>
 We are looking for a skilled IT Specialist to join our growing team. The ideal candidate will be responsible for managing and maintaining our IT infrastructure, ensuring system reliability, security, and performance across the organization.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Manage and maintain IT infrastructure including servers, networks, and systems
 </li>
 <li>
 Install, configure, and upgrade hardware and software components
 </li>
 <li>
 Monitor system performance and ensure security, availability, and data protection
 </li>
 <li>
 Troubleshoot complex technical issues and provide advanced technical support
 </li>
 <li>
 Manage user accounts, permissions, and access control
 </li>
 <li>
 Support and maintain backup systems and disaster recovery processes
 </li>
 <li>
 Administer Network-Attached Storage (NAS) systems and data storage solutions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field
 </li>
 <li>
 Minimum of 3 years of experience in IT support or system administration
 </li>
 <li>
 Strong knowledge of Windows Server environments, networking, and system security
 </li>
 <li>
 Hands-on experience with NAS systems, storage management, and backup solutions
 </li>
 <li>
 Familiarity with virtualization technologies is a plus
 </li>
 <li>
 Strong analytical thinking and problem-solving skills
 </li>
 <li>
 Good communication skills and ability to work effectively within a team
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Opportunities for career growth and development
 </li>
 <li>
 Exposure to advanced technologies and systems
 </li>
 <li>
 Health insurance and social insurance
 </li>
 <li>
 Paid annual leave
 </li>
 </ul>
</div>

MAKASEB

<div>
 We are looking for an
 
 IT Specialist
 
 to manage day-to-day IT operations, provide technical support, and maintain secure and stable systems. The role also involves working with internal teams to deliver technology solutions that support overall business needs.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Install, configure, and maintain IT systems, including hardware, software, and network infrastructure.
 </li>
 <li>
 Monitor system performance and perform routine maintenance to ensure optimal functionality and minimal downtime.
 </li>
 <li>
 Act as the first point of contact for technical support and resolve end-user issues efficiently.
 </li>
 <li>
 Diagnose and troubleshoot hardware, software, and network-related problems.
 </li>
 <li>
 Manage and maintain network infrastructure, including routers, switches, and firewalls.
 </li>
 <li>
 Implement and enforce IT security measures (firewalls, antivirus, data protection protocols).
 </li>
 <li>
 Perform regular system updates, patches, and backups to ensure system integrity and business continuity.
 </li>
 <li>
 Maintain accurate documentation of system configurations, processes, and troubleshooting procedures.
 </li>
 <li>
 Track and manage IT assets, including hardware inventory, software licenses, and lifecycle management.
 </li>
 <li>
 Coordinate with external vendors and service providers for procurement and technical support.
 </li>
 <li>
 Oversee and coordinate repair workflows, ensuring proper validation and documentation of all maintenance activities.
 </li>
 <li>
 Verify system performance and stability after maintenance and upgrades.
 </li>
 <li>
 Provide user training and guidance on IT systems and security best practices.
 </li>
 <li>
 Perform hardware maintenance and upgrades (RAM, storage, batteries, and internal components).
 
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 <li>
 Minimum of 3 years of experience in IT support, system administration, or a related field.
 </li>
 <li>
 Proficiency in operating systems: Windows, Linux, and macOS.
 </li>
 <li>
 Strong understanding of networking protocols (TCP/IP, DNS, DHCP).
 </li>
 <li>
 Hands-on experience with networking equipment (routers, switches, firewalls).
 </li>
 <li>
 Experience with security solutions (pfSense, MikroTik, FortiGate, antivirus software, data encryption).
 </li>
 <li>
 Strong troubleshooting skills across hardware, software, and networks.
 </li>
 <li>
 Familiarity with virtualization technologies (VMware, Hyper-V) is a plus.
 </li>
 <li>
 Experience with Microsoft 365 and Google Workspace.
 </li>
 <li>
 Strong documentation and organizational skills.
 </li>
 <li>
 Good communication and teamwork abilities.
 
 
 
 </li>
 </ul>
 
 Nice to Have:
 
 
 
 <ul>
 <li>
 Experience supporting marketing or SEO teams.
 </li>
 <li>
 Knowledge of cloud platforms (AWS, Azure, Google Cloud).
 </li>
 <li>
 Relevant certifications (CompTIA, Cisco, Microsoft).
 
 
 
 </li>
 </ul>
 
 Working Conditions &amp; Benefits:
 
 
 
 Working days: 5 days (From Sunday to Thursday).
 
 
 Working Hours: 9 hours (9:00 AM &ndash; 6:00 PM), including a 1-hour break
 
 
 Health, and social insurance.
 
 
 Learning &amp; Development.
 
 
 Gym Subscription Discount.
 
 
 Location: El Sheikh Zayed
</div>

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code: 2024TECH-431
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26057350
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
 
 
 Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests&rsquo; service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

blnk

<div>
 
 Job Summary
 
 
 
 This role is responsible for delivering prompt, efficient, and customer-oriented support by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. The specialist will play a key role in maintaining operational efficiency by supporting daily IT operations, ensuring adherence to service level agreements (SLAs), and contributing to IT-related projects and improvements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for end-users via phone, email, or ticketing system, providing timely and effective support.
 </li>
 <li>
 Troubleshoot and resolve technical issues related to Windows and Mac operating systems, Microsoft Office, printers, network connectivity, and proprietary/internal applications.
 </li>
 <li>
 Escalate unresolved incidents to appropriate higher-level or specialized IT support teams.
 </li>
 <li>
 Install, configure, and maintain desktop and laptop computers, along with associated peripherals and mobile devices.
 </li>
 <li>
 Manage user accounts and permissions through systems such as Active Directory, Microsoft 365, and other IT platforms.
 </li>
 <li>
 Ensure endpoint protection through antivirus software installation and regular updates.
 </li>
 <li>
 Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions in the helpdesk knowledge base.
 </li>
 <li>
 Support IT onboarding and offboarding processes, including device setup and access provisioning.
 </li>
 <li>
 Monitor and respond to IT support tickets in a timely manner to meet established SLAs.
 </li>
 <li>
 Participate in IT initiatives, system upgrades, and routine maintenance activities.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 2-5 years in IT support or a similar technical role.
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Certifications: CompTIA A+, or other relevant technical certifications, is a plus.
 </li>
 <li>
 Strong knowledge of IT infrastructure, desktop environments, local network administration, and troubleshooting.
 </li>
 <li>
 Familiarity with hardware, software, and network systems management.
 </li>
 <li>
 Understanding of security practices related to IT systems and data protection.
 </li>
 <li>
 Experience with system administration and troubleshooting various operating systems (Windows, macOS, Linux).
 </li>
 <li>
 Hands-on experience in managing and troubleshooting IT systems, networks, and devices.
 </li>
 <li>
 Experience supporting desktop environments, network administration, and IT troubleshooting for internal users.
 </li>
 <li>
 Proven experience with IT projects, system upgrades, and migrations.
 </li>
 <li>
 Strong problem-solving skills, with a focus on resolving technical issues efficiently.
 </li>
 <li>
 Previous experience with IT performance tracking and reporting.
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.
 </li>
 </ul>
</div>

IT - Helpdesk Specialist

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
TqkDxjntiF</div>

IT Helpdesk Specialist - Alex Office

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IT - Helpdesk Specialist

IT Helpdesk Specialist - Alex Office