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technical support engineer

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it specialist

CrossWorkers

<div>IT Specialist 
Title: IT Specialist 
Industry: IT Software 
Reporting Line: Senior IT Specialist 
Position Type: Full Time 
Level: Junior 
Location: Cairo Office, New Cairo
About the Job:
We are seeking a highly skilled and experienced IT Specialist a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.<h5 class="jobSectionHeader"> 
Job Description:</h5><ul><li>Provide IT support across helpdesk, infrastructure, and cloud solutions, preferably within a software development environment.</li></ul>
<ul><li>Troubleshoot and resolve hardware, software, and network-related issues in a timely and efficient manner.</li></ul>
<ul><li>Manage and maintain hardware systems, including servers, storage devices, and network equipment.</li></ul>
<ul><li>Configure and manage firewalls, preferably from vendors such as SonicWall or Fortinet.</li></ul>
<ul><li>Support and monitor network protocols, routing, and switching technologies.</li></ul>
<ul><li>Manage internet connectivity solutions including VPNs, LAN, and WAN.</li></ul>
- Ensure adherence to information security best practices and utilize security tools such -as endpoint protection.
<ul><li>Collaborate effectively with cross-functional teams and external vendors to ensure smooth IT operations.</li></ul>
<ul><li>Support and administer Microsoft Office 365 applications and environments.</li></ul>
<ul><li>Manage multiple technical tasks and prioritize workloads effectively.</li></ul> 
Skills and Competencies: 
<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
<ul><li>Experience: 2&ndash;3 years in IT (Helpdesk, infrastructure, and cloud solutions).</li></ul>
<ul><li>Strong knowledge of hardware, network systems, and operating systems (Windows, macOS, Linux).</li></ul>
<ul><li>Knowledge of cybersecurity fundamentals and information security practices.</li></ul>
<ul><li>Familiarity with firewall management, network routing, and switching.</li></ul>
<ul><li>Excellent troubleshooting and critical thinking abilities.</li></ul>
<ul><li>Effective communication skills in English (spoken and written).</li></ul>
<ul><li>Strong interpersonal and teamwork skills.</li></ul>
<ul><li>Keen attention to detail with strong organizational and time management abilities.</li></ul>
<ul><li>Service-oriented mindset and proactive problem-solving approach.</li></ul>
<h4 class="jobSectionHeader">Join Us and Thrive! Here's What We Offer:</h4><ul>
<li>Seamless Commute: Enjoy hassle-free transportation to and from work!</li>
<li>Work-Life Harmony: We believe in balancing your professional and personal life&mdash;because you deserve it!</li>
<li>Competitive Salary: We value your skills and offer an attractive package.</li>
<li>Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.</li>
<li>Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.</li>
<li>Empowered Environment: Experience a management style that&rsquo;s open and inclusive, rooted in Scandinavian values.</li>
<li>Grow With Us: Unlock your potential with opportunities for personal development and continuous learning!</li>
<li>Travel: Travel to connect with your client and build lasting relationships!</li>
</ul>
About CrossWorkers:
We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
Since 2009, we have been delivering excellent services in offshoring software development.
Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.</div>

IT Specialist

Hudl Statsbomb

<div>
 
 
 Our Company:
 
 
 
 
 
 
 Statsbomb was founded in January 2017 to provide data, analytics, and consultancy to football clubs, media, and sports betting companies. Statsbomb continually undertake new research and is well-known in the analytics industry for providing unique insights into the game of football. We have developed our own proprietary industry-leading data collection and analytics software with a user-friendly high-vis front end.
 
 
 
 
 
 In August 2024, we became Hudl Statsbomb as we were acquired by Hudl, the world's leading provider of cloud-based technology connecting video and data for the sports industry. The combination of Statsbomb's advanced data sets, innovative visualizations and powerful user interface and Hudl's integrated suite of video and data solutions will strengthen key workflows and provide deeper actionable insights to sports teams around the world.
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Install, configure, and maintain hardware and software systems
 </li>
 <li>
 Monitor system performance and troubleshoot issues
 </li>
 <li>
 Ensure network security and data protection
 </li>
 <li>
 Manage user accounts, permissions, and access controls
 </li>
 <li>
 Provide technical support and training to staff
 </li>
 <li>
 Maintain inventory of all equipment, software, and licenses
 </li>
 <li>
 Implement and manage backup and disaster recovery plans
 </li>
 <li>
 Stay updated with the latest industry trends and technologies
 </li>
 </ul>
 
 
 
 
 Education &amp; Certificate:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Relevant certifications (e.g., CompTIA A+, N+, MCSA ,Firewalls,Linux) is preferred
 </li>
 </ul>
 
 
 
 
 Experience &amp; other qualifications:
 
 
 
 
 <ul>
 <li>
 2-3 years of experience in IT support or a similar role
 </li>
 <li>
 Proven experience with network management and system admin support
 </li>
 <li>
 Knowledge of IT infrastructure, hardware, and software (Okta,Gsuite,Ms365,intune,)
 </li>
 </ul>
 
 
 
 
 Soft skills:
 
 
 
 
 <ul>
 <li>
 Effective communication skills
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Ability to manage time and prioritize tasks
 </li>
 </ul>
 
 
 
 
 Technical Skills:
 
 
 
 
 <ul>
 <li>
 Proficiency in network and system administration
 </li>
 <li>
 Knowledge of operating systems (Windows Server, Linux, macOS)
 </li>
 <li>
 Experience with virtualization technologies (VMware, Hyper-V, ESXi)
 </li>
 <li>
 Familiarity with cloud services (AWS, Azure)
 </li>
 </ul>
 
 
</div>

StatsBomb

<div>Our Company: 
Statsbomb was founded in January 2017 to provide data, analytics, and consultancy to football clubs, media, and sports betting companies. Statsbomb continually undertake new research and is well-known in the analytics industry for providing unique insights into the game of football. We have developed our own proprietary industry-leading data collection and analytics software with a user-friendly high-vis front end. 
In August 2024, we became Hudl Statsbomb as we were acquired by Hudl, the world's leading provider of cloud-based technology connecting video and data for the sports industry. The combination of Statsbomb's advanced data sets, innovative visualizations and powerful user interface and Hudl's integrated suite of video and data solutions will strengthen key workflows and provide deeper actionable insights to sports teams around the world. 
Duties &amp; Responsibilities: 
<ul>
<li>
Install, configure, and maintain hardware and software systems</li>
<li>Monitor system performance and troubleshoot issues</li>
<li>Ensure network security and data protection</li>
<li>Manage user accounts, permissions, and access controls</li>
<li>Provide technical support and training to staff</li>
<li>Maintain inventory of all equipment, software, and licenses</li>
<li>Implement and manage backup and disaster recovery plans</li>
<li>Stay updated with the latest industry trends and technologies</li></ul> 


Education &amp; Certificate: 
<ul>
<li>
Bachelor's degree in Computer Science, Information Technology, or a related field</li>
<li>Relevant certifications (e.g., CompTIA A+, N+, MCSA ,Firewalls,Linux) is preferred</li></ul> 


Experience &amp; other qualifications: 
<ul>
<li>
2-3 years of experience in IT support or a similar role</li>
<li>Proven experience with network management and system admin support</li>
<li>Knowledge of IT infrastructure, hardware, and software (Okta,Gsuite,Ms365,intune,)</li></ul> 


Soft skills: 
<ul>
<li>
Effective communication skills</li>
<li>Customer service orientation</li>
<li>Strong attention to detail</li>
<li>Ability to manage time and prioritize tasks</li></ul> 


Technical Skills: 
<ul>
<li>
Proficiency in network and system administration</li>
<li>Knowledge of operating systems (Windows Server, Linux, macOS)</li>
<li>Experience with virtualization technologies (VMware, Hyper-V, ESXi)</li>
<li>Familiarity with cloud services (AWS, Azure)</li></ul></div>

ElMehy Engineering Company

Job Description1) Handling network issues including hardware and software.2) Support, document and monitor the IT Helpdesk.3) Performing daily and monthly checklists and Reports.4) Upgrading the network infrastructure.5) Training new system users and setting up their accounts.6) Configuring and enhancing servers.Job Requirements1) On-Premises Domain Controllers , MS Terminal Server.2) Firewalls Sophos3) Hypervisors vSphere including ESXi 7 with vCenter4) Reports Using SQL queries5) Network infrastructure design, implementation, and troubleshooting.6) Hardware MaintainingJob Type: Full-timeJob Type: Full-time

Senior IT Specialist

Future Group Language Solutions

<div>
 
 As An IT Technical Support Specialist
 
 
 
 Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.
 
 
 
 Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Infrastructure
 
 
 
 <ul>
 <li>
 Provide first- and second-level support for all hardware, software, and network-related issues.
 </li>
 <li>
 Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.
 </li>
 <li>
 Manage IT assets, ensuring accurate documentation, labeling, and tracking.
 </li>
 <li>
 Install, configure, and maintain operating systems and standard business applications.
 </li>
 <li>
 Support end-users in troubleshooting ERP, email, and collaboration tools.
 </li>
 <li>
 Ensure regular data backups and system updates in alignment with IT policies.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure IT service quality and process improvement.
 </li>
 <li>
 Escalate critical incidents and coordinate with global IT teams when required.
 </li>
 <li>
 Assist in implementing and supporting new digital initiatives and automation systems.
 </li>
 <li>
 Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.
 
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Qualifications: IT Support &amp; Infrastructure Management
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 3-5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.
 </li>
 <li>
 Hands-on experience with Windows servers, Active Directory, and network troubleshooting.
 </li>
 <li>
 Strong knowledge of hardware maintenance and software installation.
 </li>
 <li>
 Experience with ERP systems and ticketing tools is a plus.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 <li>
 Detail-oriented, proactive, and capable of managing multiple priorities.
 </li>
 <li>
 Fluent in English.
 
 
 
 </li>
 </ul>
 
 What Success Looks Like In IT Support
 
 
 
 <ul>
 <li>
 Efficient resolution of user issues with minimal downtime.
 </li>
 <li>
 Proactive maintenance and improvement of IT systems.
 </li>
 <li>
 Smooth collaboration between IT and business teams.
 </li>
 <li>
 Strong contribution to digital initiatives and system reliability.
 
 
 
 </li>
 </ul>
 
 What You'll Gain: Growth, Exposure &amp; Development
 
 
 
 <ul>
 <li>
 Work in a multinational manufacturing environment with cutting-edge technologies.
 </li>
 <li>
 Join a supportive team that values innovation, efficiency, and teamwork.
 </li>
 <li>
 Gain exposure to global IT standards and best practices.
 </li>
 <li>
 Be part of a company that fosters career growth and continuous learning.
 
 
 
 </li>
 </ul>
 
 Empower Technology Apply Now!
 
 
 
 If you're passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.
 
 
 Join us and help ensure operational excellence through technology and teamwork.
</div>

IT Specialist (Manufacturing, F&B)

Jadeer

<div>Jadeer is hiring on behalf of one of our esteemed clients &mdash; a global leader in the food and beverage ingredients industry, located in 6th of October City.
About the Opportunity: IT Technical Support Specialist 
Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.
Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Infrastructure<ul>
<li>
Provide first- and second-level support for all hardware, software, and network-related issues.</li>
<li>
Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.</li>
<li>
Manage IT assets, ensuring accurate documentation, labeling, and tracking.</li>
<li>
Install, configure, and maintain operating systems and standard business applications.</li>
<li>
Support end-users in troubleshooting ERP, email, and collaboration tools.</li>
<li>
Ensure regular data backups and system updates in alignment with IT policies.</li>
<li>
Collaborate with cross-functional teams to ensure IT service quality and process improvement.</li>
<li>
Escalate critical incidents and coordinate with global IT teams when required.</li>
<li>
Assist in implementing and supporting new digital initiatives and automation systems.</li>
<li>
Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.</li>
</ul>
Essential Skills &amp; Qualifications: IT Support &amp; Infrastructure Management<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li>
<li>
3&ndash;5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.</li>
<li>
Hands-on experience with Windows servers, Active Directory, and network troubleshooting.</li>
<li>
Strong knowledge of hardware maintenance and software installation.</li>
<li>
Experience with ERP systems and ticketing tools is a plus.</li>
<li>
Excellent problem-solving and communication skills.</li>
<li>
Detail-oriented, proactive, and capable of managing multiple priorities.</li>
<li>
Fluent in English.</li>
</ul>
What Success Looks Like in IT Support<ul>
<li>
Efficient resolution of user issues with minimal downtime.</li>
<li>
Proactive maintenance and improvement of IT systems.</li>
<li>
Smooth collaboration between IT and business teams.</li>
<li>
Strong contribution to digital initiatives and system reliability.</li>
</ul>
What You&rsquo;ll Gain: Growth, Exposure &amp; Development<ul>
<li>
Work in a multinational manufacturing environment with cutting-edge technologies.</li>
<li>
Join a supportive team that values innovation, efficiency, and teamwork.</li>
<li>
Gain exposure to global IT standards and best practices.</li>
<li>
Be part of a company that fosters career growth and continuous learning.</li>
</ul>
Empower Technology &mdash; Apply Now! 
If you&rsquo;re passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step. 
Join us and help ensure operational excellence through technology and teamwork.</div>

Paymob

<div>
 Providing technical support and assistance to end-users within an organization. Resolving hardware, software, network, and system-related issues, ensuring smooth operations and minimal downtime. Interacting directly with end-users, either through phone calls, emails, or in-person, to understand and address their technical concerns. Diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Provide Technical Support: Respond to and resolve end-user inquiries and technical issues in a timely manner. Assist users with hardware, software, network, and system-related problems through various channels, such as phone calls, emails, or in-person.
 </li>
 <li>
 </li>
 <li>
 Diagnose technical problems reported by end-users and guide them through appropriate troubleshooting steps. Identify root causes and implement solutions to resolve issues effectively. Escalate complex or unresolved problems to higher-level support teams and follow up on their progress.
 </li>
 <li>
 </li>
 <li>
 Create, manage, and disable user accounts in various systems, such as Active Directory, email accounts, or internal applications. Assist with password resets, account unlocks, and access permissions as per established protocols.
 </li>
 <li>
 </li>
 <li>
 Document all reported incidents, inquiries, and resolutions in a helpdesk ticketing system. Maintain accurate and up-to-date records of user interactions, troubleshooting steps, and solutions provided. Track and prioritize open issues, ensuring timely resolution and adherence to service level agreements (SLAs).
 </li>
 <li>
 </li>
 <li>
 Install, configure, and troubleshoot software applications, operating systems, and hardware devices. Assist with software installations, updates, patches, and license management. Provide guidance on system configurations and recommend hardware upgrades or replacements when necessary.
 </li>
 <li>
 </li>
 <li>
 Utilize remote desktop tools and techniques to provide remote support to end-users, resolving issues without physical presence whenever possible. Provide clear instructions and guidance to users in remote locations to ensure effective problem resolution.
 </li>
 <li>
 </li>
 <li>
 Contribute to the development and maintenance of IT documentation, including user manuals, knowledge base articles, FAQs, and troubleshooting guides. Continuously update and enhance the documentation to improve the efficiency of support processes.
 </li>
 <li>
 </li>
 <li>
 Educate users on IT policies, security practices, and data protection measures to enhance their technical skills, promote best practices, and prevent recurring issues.
 </li>
 <li>
 </li>
 <li>
 Collaborate with other IT teams, such as developers and information security team to resolve complex issues and implement system upgrades or changes. Share knowledge and expertise within the team to enhance overall support capabilities.
 </li>
 <li>
 Keep abreast of emerging technologies, industry trends, and best practices in IT support. Continuously expand technical knowledge and skills through self-learning, training, and certification.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 2-3 years of experience in a similar IT support role or helpdesk environment
 </li>
 <li>
 Strong technical aptitude and knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
 </li>
 <li>
 Proficiency in operating systems (e.g., Windows, macOS, Linux) and productivity software (e.g., Microsoft Office Suite).
 </li>
 <li>
 Familiarity with helpdesk ticketing systems and remote assistance tools.
 </li>
 <li>
 Familiarity with assets management system (Snipe IT), exchange admin center
 </li>
 </ul>
</div>

IT Senior Specialist

Explore 1468+ It specialist in Egypt this November. Find roles across top companies and apply now to boost your career.

1468 it specialist jobs IN Egypt

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IT Specialist (Manufacturing, F&B)

IT Senior Specialist