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it specialist

Crossworkers-Egypt

<div>
 
 Title:
 
 IT Specialist
 
 
 
 Industry:
 
 IT Software
 
 
 
 Reporting Line:
 
 Senior IT Specialist
 
 
 
 Position Type
 
 : Full Time
 
 
 
 Level:
 
 Junior
 
 
 
 Location:
 
 Cairo Office, New Cairo
 
 
 
 About the Job:
 
 
 
 We are seeking a highly skilled and experienced
 
 IT Specialist
 
 a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.
 
 
 
 
 Job Description:
 
 
 
 
 <ul>
 <li>
 Provide IT support across helpdesk, infrastructure, and cloud solutions, preferably within a software development environment.
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and network-related issues in a timely and efficient manner.
 </li>
 <li>
 Manage and maintain hardware systems, including servers, storage devices, and network equipment.
 </li>
 <li>
 Configure and manage firewalls, preferably from vendors such as SonicWall or Fortinet.
 </li>
 <li>
 Support and monitor network protocols, routing, and switching technologies.
 </li>
 <li>
 Manage internet connectivity solutions including VPNs, LAN, and WAN.
 </li>
 <li>
 Ensure adherence to information security best practices and utilize security tools such -as endpoint protection.
 </li>
 <li>
 Collaborate effectively with cross-functional teams and external vendors to ensure smooth IT operations.
 </li>
 <li>
 Support and administer Microsoft Office 365 applications and environments.
 </li>
 <li>
 Manage multiple technical tasks and prioritize workloads effectively.
 
 
 </li>
 </ul>
 
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 2&ndash;3 years in IT (Helpdesk, infrastructure, and cloud solutions).
 </li>
 <li>
 Strong knowledge of hardware, network systems, and operating systems (Windows, macOS, Linux).
 </li>
 <li>
 Knowledge of cybersecurity fundamentals and information security practices.
 </li>
 <li>
 Familiarity with firewall management, network routing, and switching.
 </li>
 <li>
 Excellent troubleshooting and critical thinking abilities.
 </li>
 <li>
 Effective communication skills in English (spoken and written).
 </li>
 <li>
 Strong interpersonal and teamwork skills.
 </li>
 <li>
 Keen attention to detail with strong organizational and time management abilities.
 </li>
 <li>
 Service-oriented mindset and proactive problem-solving approach.
 
 
 </li>
 </ul>
 
 
 Join Us and Thrive! Here's What We Offer:
 
 
 
 
 <ul>
 <li>
 Work-Life Harmony: We believe in balancing your professional and personal life&mdash;because you deserve it!
 </li>
 <li>
 Competitive Salary: We value your skills and offer an attractive package.
 </li>
 <li>
 Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.
 </li>
 <li>
 Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.
 </li>
 <li>
 Empowered Environment: Experience a management style that&rsquo;s open and inclusive, rooted in Scandinavian values.
 </li>
 <li>
 Grow With Us: Unlock your potential with opportunities for personal development and continuous learning!
 
 
 </li>
 </ul>
 
 About CrossWorkers:
 
 
 
 We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
 
 
 Since 2009, we have been delivering excellent services in offshoring software development.
 
 
 Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
 
 
 We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.
</div>

IT Specialist

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The IT Specialist plays a key role in supporting the organization&rsquo;s IT operations by ensuring the smooth functioning of computer systems and related technologies. The purpose of this role is to provide end users with reliable support so they can effectively carry out their daily work tasks.
 
 
 The position requires the ability to receive, prioritize, document, and resolve help requests raised by end users. This often includes direct hands-on technical assistance, proactive communication, and timely escalation of issues when needed. By maintaining system reliability and user satisfaction, the IT Specialist contributes directly to the overall performance and efficiency of the department.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Provide first-line support by receiving and accurately diagnosing user incidents, ensuring that problems are clearly understood before initiating corrective actions.
 </li>
 <li>
 Resolve issues independently whenever possible and escalate cases promptly to higher support levels if the resolution is beyond the assigned authority or expertise.
 </li>
 <li>
 Ensure that all communication with users is carried out in a clear, professional, and service-oriented manner, reinforcing user confidence in the IT function.
 </li>
 <li>
 Participate actively in on-call or after-hours support schedules, providing continuity of IT services outside regular working hours.
 
 
 </li>
 </ul>
 
 Service Management
 
 
 
 <ul>
 <li>
 Adhere to and help enforce established Service Level Agreements (SLAs), ensuring that user requests and incidents are addressed within agreed timeframes.
 </li>
 <li>
 Document all actions taken in response to incidents or service requests, maintaining accurate records in the ticketing and tracking systems.
 </li>
 <li>
 Assist in managing IT tools, equipment, and resources, ensuring they are maintained in proper working condition and used responsibly.
 </li>
 <li>
 Carry out additional duties assigned by the IT Support Supervisor, supporting the team&rsquo;s overall goals and operational priorities.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
 </li>
 <li>
 Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
 </li>
 <li>
 Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.
 </li>
 <li>
 All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, IT, computer engineering, or any related field.
 </li>
 <li>
 A strong command of both English and Arabic is required, with fluency in speaking, reading, and writing. Knowledge of French is considered an additional advantage.
 </li>
 <li>
 Solid knowledge of Microsoft Office applications and their practical use in a business environment.
 </li>
 <li>
 Familiarity with Microsoft Desktop Operating Systems and Windows Server administration is required to effectively support end users.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 A working understanding of computer networking, including the basic configuration and troubleshooting of switches, routers, and wireless access points.
 </li>
 <li>
 Familiarity with the operation and maintenance of print drivers, print servers, and multifunction printers.
 </li>
 <li>
 Ability to communicate emerging problems or recurring issues to supervisors in a timely and structured manner.
 </li>
 <li>
 Demonstrated ability to interpret and work with technical documentation, including work orders, instruction sheets, and system-related manuals.
 </li>
 <li>
 Awareness of IT and software assurance practices, including cyber security, system recovery, software licensing, and IT security fundamentals.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years&rsquo; professional experience in an IT support or technician role.
 </li>
 <li>
 Hands-on experience in supporting and troubleshooting Windows Operating Systems, O365 Suite of Applications, and general computer hardware.
 </li>
 <li>
 Exposure to enterprise applications and systems such as ERP systems, SharePoint, Maximo, and MS O365.
 </li>
 <li>
 Experience in monitoring, supporting, and maintaining computers, software applications, and accessories in a professional setting.
 </li>
 <li>
 Practical experience working with service delivery based on SLAs, ensuring responsiveness and accountability.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 The ability to plan and organize work effectively to meet set deadlines and deliver on commitments.
 </li>
 <li>
 A calm and constructive approach when faced with conflict or high-pressure situations, showing resilience and problem-solving ability.
 </li>
 <li>
 A proactive, dependable, and disciplined attitude toward assigned tasks, with a willingness to take initiative.
 </li>
 <li>
 Strong communication and interpersonal skills, enabling effective collaboration with colleagues, supervisors, and end users.
 </li>
 <li>
 A cooperative team spirit that encourages knowledge sharing and mutual support within the IT team.
 </li>
 <li>
 Accountability for work outcomes, demonstrating integrity and commitment to service quality in every task undertaken.
 </li>
 </ul>
</div>

Nasoft.eg

<div>
 
 Nasoft
 
 is hiring for
 
 Makaseb,
 
 an
 
 IT Specialist
 
 to manage day-to-day IT operations, provide technical support, and maintain secure and stable systems. The role also involves working with internal teams to deliver technology solutions that support overall business needs.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Install, configure, and maintain IT systems, including hardware, software, and network infrastructure
 </li>
 <li>
 Monitor system performance and perform routine maintenance to ensure optimal functionality and minimal downtime
 </li>
 <li>
 Act as the first point of contact for technical support and resolve end-user issues efficiently
 </li>
 <li>
 Diagnose and troubleshoot hardware, software, and network-related problems
 </li>
 <li>
 Manage and maintain network infrastructure, including routers, switches, and firewalls
 </li>
 <li>
 Implement and enforce IT security measures (firewalls, antivirus, data protection protocols)
 </li>
 <li>
 Perform regular system updates, patches, and backups to ensure system integrity and business continuity
 </li>
 <li>
 Maintain accurate documentation of system configurations, processes, and troubleshooting procedures
 </li>
 <li>
 Track and manage IT assets, including hardware inventory, software licenses, and lifecycle management
 </li>
 <li>
 Coordinate with external vendors and service providers for procurement and technical support
 </li>
 <li>
 Oversee and coordinate repair workflows, ensuring proper validation and documentation of all maintenance activities
 </li>
 <li>
 Verify system performance and stability after maintenance and upgrades
 </li>
 <li>
 Provide user training and guidance on IT systems and security best practices
 </li>
 <li>
 Perform hardware maintenance and upgrades (RAM, storage, batteries, and internal components). ﻿ ﻿ ﻿
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
 </li>
 <li>
 Minimum of 3 years of experience in IT support, system administration, or a related field
 </li>
 <li>
 Proficiency in operating systems: Windows, Linux, and macOS
 </li>
 <li>
 Strong understanding of networking protocols (TCP/IP, DNS, DHCP)
 </li>
 <li>
 Hands-on experience with networking equipment (routers, switches, firewalls)
 </li>
 <li>
 Experience with security solutions (pfSense, MikroTik, FortiGate, antivirus software, data encryption)
 </li>
 <li>
 Strong troubleshooting skills across hardware, software, and networks
 </li>
 <li>
 Familiarity with virtualization technologies (VMware, Hyper-V) is a plus
 </li>
 <li>
 Experience with Microsoft 365 and Google Workspace
 </li>
 <li>
 Strong documentation and organizational skills
 </li>
 <li>
 Good communication and teamwork abilities
 
 
 </li>
 </ul>
 
 Nice to Have:
 
 
 
 <ul>
 <li>
 Experience supporting marketing or SEO teams
 </li>
 <li>
 Knowledge of cloud platforms (AWS, Azure, Google Cloud)
 </li>
 <li>
 Relevant certifications (CompTIA, Cisco, Microsoft)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Working Condidtions &amp; Benefits:
 
 
 
 <ul>
 <li>
 ﻿﻿Working days: 5 days (From Sunday to Thursday)
 </li>
 <li>
 Working Hours: 9 hours (9:00 AM - 6:00 PM), including a 1-hour break
 </li>
 <li>
 Health, and social insurance
 </li>
 <li>
 Learning &amp; Development
 </li>
 <li>
 Gym Subscription Discount
 
 
 </li>
 </ul>
 Location: El Sheikh Zayed
 
 
 ﻿
</div>

MAKASEB

<div>
 We are looking for an
 
 IT Specialist
 
 to manage day-to-day IT operations, provide technical support, and maintain secure and stable systems. The role also involves working with internal teams to deliver technology solutions that support overall business needs.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Install, configure, and maintain IT systems, including hardware, software, and network infrastructure.
 </li>
 <li>
 Monitor system performance and perform routine maintenance to ensure optimal functionality and minimal downtime.
 </li>
 <li>
 Act as the first point of contact for technical support and resolve end-user issues efficiently.
 </li>
 <li>
 Diagnose and troubleshoot hardware, software, and network-related problems.
 </li>
 <li>
 Manage and maintain network infrastructure, including routers, switches, and firewalls.
 </li>
 <li>
 Implement and enforce IT security measures (firewalls, antivirus, data protection protocols).
 </li>
 <li>
 Perform regular system updates, patches, and backups to ensure system integrity and business continuity.
 </li>
 <li>
 Maintain accurate documentation of system configurations, processes, and troubleshooting procedures.
 </li>
 <li>
 Track and manage IT assets, including hardware inventory, software licenses, and lifecycle management.
 </li>
 <li>
 Coordinate with external vendors and service providers for procurement and technical support.
 </li>
 <li>
 Oversee and coordinate repair workflows, ensuring proper validation and documentation of all maintenance activities.
 </li>
 <li>
 Verify system performance and stability after maintenance and upgrades.
 </li>
 <li>
 Provide user training and guidance on IT systems and security best practices.
 </li>
 <li>
 Perform hardware maintenance and upgrades (RAM, storage, batteries, and internal components).
 
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 <li>
 Minimum of 3 years of experience in IT support, system administration, or a related field.
 </li>
 <li>
 Proficiency in operating systems: Windows, Linux, and macOS.
 </li>
 <li>
 Strong understanding of networking protocols (TCP/IP, DNS, DHCP).
 </li>
 <li>
 Hands-on experience with networking equipment (routers, switches, firewalls).
 </li>
 <li>
 Experience with security solutions (pfSense, MikroTik, FortiGate, antivirus software, data encryption).
 </li>
 <li>
 Strong troubleshooting skills across hardware, software, and networks.
 </li>
 <li>
 Familiarity with virtualization technologies (VMware, Hyper-V) is a plus.
 </li>
 <li>
 Experience with Microsoft 365 and Google Workspace.
 </li>
 <li>
 Strong documentation and organizational skills.
 </li>
 <li>
 Good communication and teamwork abilities.
 
 
 
 </li>
 </ul>
 
 Nice to Have:
 
 
 
 <ul>
 <li>
 Experience supporting marketing or SEO teams.
 </li>
 <li>
 Knowledge of cloud platforms (AWS, Azure, Google Cloud).
 </li>
 <li>
 Relevant certifications (CompTIA, Cisco, Microsoft).
 
 
 
 </li>
 </ul>
 
 Working Conditions &amp; Benefits:
 
 
 
 Working days: 5 days (From Sunday to Thursday).
 
 
 Working Hours: 9 hours (9:00 AM &ndash; 6:00 PM), including a 1-hour break
 
 
 Health, and social insurance.
 
 
 Learning &amp; Development.
 
 
 Gym Subscription Discount.
 
 
 Location: El Sheikh Zayed
</div>

Nasoft

<div>Nasoft is hiring for Makaseb, an IT Specialist to manage day-to-day IT operations, provide technical support, and maintain secure and stable systems. The role also involves working with internal teams to deliver technology solutions that support overall business needs.
Key Responsibilities:<ul><li>
Install, configure, and maintain IT systems, including hardware, software, and network infrastructure.</li><li>
Monitor system performance and perform routine maintenance to ensure optimal functionality and minimal downtime.</li><li>
Act as the first point of contact for technical support and resolve end-user issues efficiently.</li><li>
Diagnose and troubleshoot hardware, software, and network-related problems.</li><li>
Manage and maintain network infrastructure, including routers, switches, and firewalls.</li><li>
Implement and enforce IT security measures (firewalls, antivirus, data protection protocols).</li><li>
Perform regular system updates, patches, and backups to ensure system integrity and business continuity.</li><li>
Maintain accurate documentation of system configurations, processes, and troubleshooting procedures.</li><li>
Track and manage IT assets, including hardware inventory, software licenses, and lifecycle management.</li><li>
Coordinate with external vendors and service providers for procurement and technical support.</li><li>
Oversee and coordinate repair workflows, ensuring proper validation and documentation of all maintenance activities.</li><li>
Verify system performance and stability after maintenance and upgrades.</li><li>
Provide user training and guidance on IT systems and security best practices.</li><li>
Perform hardware maintenance and upgrades (RAM, storage, batteries, and internal components). 
﻿ 
﻿ 
﻿</li></ul> 

Requirements 
<ul><li><ul><li>
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>
Minimum of 3 years of experience in IT support, system administration, or a related field.</li><li>
Proficiency in operating systems: Windows, Linux, and macOS.</li><li>
Strong understanding of networking protocols (TCP/IP, DNS, DHCP).</li><li>
Hands-on experience with networking equipment (routers, switches, firewalls).</li><li>
Experience with security solutions (pfSense, MikroTik, FortiGate, antivirus software, data encryption).</li><li>
Strong troubleshooting skills across hardware, software, and networks.</li><li>
Familiarity with virtualization technologies (VMware, Hyper-V) is a plus.</li><li>
Experience with Microsoft 365 and Google Workspace.</li><li>
Strong documentation and organizational skills.</li><li>
Good communication and teamwork abilities.</li></ul></li></ul>
Nice to Have:<ul><li>
Experience supporting marketing or SEO teams.</li><li>
Knowledge of cloud platforms (AWS, Azure, Google Cloud).</li><li>
Relevant certifications (CompTIA, Cisco, Microsoft).</li></ul> 

Benefits 
Working Condidtions &amp; Benefits:<ul><li>
﻿﻿Working days: 5 days (From Sunday to Thursday).</li><li>
Working Hours: 9 hours (9:00 AM &ndash; 6:00 PM), including a 1-hour break.</li><li>
Health, and social insurance.</li><li>
Learning &amp; Development.</li>
Gym Subscription Discount. 
<li>
 
Location: El Sheikh Zayed 
﻿</li></ul></div>

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code: 2024TECH-431
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
TqkDxjntiF</div>

IT Helpdesk Specialist - Alex Office

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IT Helpdesk Specialist - Alex Office