customer service representative Jobs in Egypt

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Brix

Customer Success SpecialistEnzo Dialer | Remote (Work from Home)About Enzo DialerAt Enzo Dialer, we believe collaboration is the engine of success. Our approach is transparent, results-driven, and focused on delivering real value. Our mission is to empower businesses through seamless, efficient, and automated solutions.As we continue to grow, we are looking for a Customer Success Specialist who is passionate about building relationships and ensuring our clients have a stellar experience with our platform.The Role: What You&rsquo;ll Do<ul><li>Onboard New Clients: Guide customers through a personalized setup process to ensure a smooth transition.</li><li>Build Partnerships: Act as a trusted advisor, helping clients maximize the value of our products.</li><li>Proactive Problem Solving: Address concerns and troubleshoot technical issues by collaborating with internal teams.</li><li>Drive Adoption: Educate clients on best practices, new features, and workflow optimizations.</li><li>Monitor Account Health: Track engagement metrics to identify at-risk customers and take proactive steps toward retention.</li><li>Advocate for the User: Gather client feedback to help our product and support teams constantly improve.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 1&ndash;3 years in Customer Success, Account Management, or a similar SaaS-focused role.</li><li>Communication: Exceptional verbal and written skills; you should be comfortable leading client meetings.</li><li>Problem-Solving: A &quot;solution-first&quot; mindset with the ability to navigate technical workflows.</li><li>Tech-Savvy: Proficiency with CRM tools and help desk software.</li><li>Customer-Obsessed: A genuine passion for helping others succeed and a proactive approach to relationship management.</li></ul>Remote Work RequirementsTo be successful in this remote role, you must have:<ul><li>A Dedicated Workspace: A quiet, professional home office environment free from background noise.</li><li>Stable Connection: High-speed landline internet (Recommended: 20 Mbps Download / 2 Mbps Upload).</li><li>Hardware: Your own reliable laptop and a high-quality headset.</li></ul>Additional Details<ul><li>Industry: Outsourcing and Offshoring Consulting</li><li>Employment Type: Full-time</li><li>Location: 100% Remote</li></ul>Job Type: Full-timePay: E&pound;150.00 - E&pound;250.00 per hourExperience:<ul><li>Customers success : 1 year (Preferred)</li><li>Saas : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer success specialist

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products. 
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling. 
They act as the main point of contact and trusted advisor for customers. 
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.
Duties &amp; responsibilities:<ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul> 

Qualifications 
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Managing Consultant, Customer Success, Product Specialist
Our Purpose 
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion. We believe that our differences enable us to be a better team &ndash; one that makes better decisions, drives innovation and delivers better business results. 
 
All About Us
 
The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Business &amp; Market Intelligence (B&amp;MI) suite of products, aims to bring to market innovative solutions combing the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the B&amp;MI product suite business in the region 
 
All About the Role
 
Make an Impact as a Senior Managing Consultant, Customer Success Product Specialist, Advisors Client Services 
 
Advisors CS-PS is an execution-oriented client facing competency that requires proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
 
<ul><li>Delivering new products and strategies to market smoothly and efficiently
</li><li>Successfully implementing technology assets and delivering a challenging transformation program to create the new business as usual
</li><li>Strengthening client&rsquo;s internal skills, knowledge and experience in critical areas
</li><li>Transforming client processes and optimizing their management practices through the B&amp;MI product suite</li></ul>
 
As a Senior Managing Consultant, Customer Success Product Specialist you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion &amp; syndication of data to drive value for our clients. 
 
In this role, you will be partnering together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our clients. You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients 
 
Your Responsibilities 
<ul><li>Support the build-up of a new Customer Success Product Specialist function and team aligning with other Mastercard teams such as Product, Finance, Sales on regional product goals
</li><li>Act as a coach to our Customer Success Product Specialists and Managers for them to become coaches to our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals</li><li>Help implement the operating model for the new function, including establishing processes, governance structures, driving team objectives, help conduct product demos, deliver training sessions,
</li><li>Support new product launches in the region through creating product awareness, identify user targets and support technical onboarding
</li><li>Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions</li><li>Identify areas of improvement, track project updates and identify clients at risk of churning</li><li>Support troubleshooting of problems and issues; recommend processes to improve platform adoption and usage</li><li>Partner closely with product teams to create new features that best serve our customers</li><li>Support regional activities within the B&amp;MI program and management team</li><li>Represent the voice of the customer and influence the product development roadmap</li><li>Support sales team as product specialists, providing sales enablement materials/trainings and support when needed</li></ul> 
All About You 
<ul><li>Experience in delivery of SaaS solutions or data products
</li><li>Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
</li><li>Product-minded and focused on delivering solutions that are scalable, leverage cutting-edge technologies, and ultimately delightful for end-users</li><li>Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker (Advanced Word, Excel and PowerPoint skills)</li><li>Enthusiastic and authentic leader with the ability to inspire others and create a collaborative culture of teamwork, accountability, open communication, and organizational effectiveness</li><li>Exceptional analytical and quantitative problem-solving skills
</li><li>Demonstrated ability to develop relationships with both mid- and executive-level customer contacts</li></ul> 
All About Your Education &amp; Skills 
<ul><li>Bachelor&rsquo;s degree or equivalent qualification.
</li><li>Fluent local office language and English required; other languages desirable
</li><li>Comfortable with significant customer interaction and excited to build relationships
</li><li>Advanced Word, Excel, and PowerPoint skills required</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Managing Consultant, Customer Success, Product Specialist

Concentrix

<div>
 
 Job Title
 
 
 
 B2B English- Associate Customer Success
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 </li>
 </ul>
</div>

B2B English- Associate Customer Success

Foodics

<div>Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers &mdash; driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.
What Will You Do❓<ul>
<li>Manage a portfolio of ~500 accounts.</li>
<li>Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal.</li>
<li>Guide customers through the renewal process, addressing common objections and barriers.</li>
<li>Investigate and understand churn reasons such as business closure or dissatisfaction with service.</li>
<li>Collaborate cross-functionally to solve product or support-related concerns when they affect retention.</li>
<li>Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce.</li>
<li>Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies.</li>
<li>Meet or exceed individual and team churn reduction targets.</li>
</ul>What Are We Looking For❓<ul>
<li>2&ndash;4 years of experience in customer retention, inside sales, renewals, or customer success.</li>
<li>Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment.</li>
<li>Strong communication and objection-handling skills.</li>
<li>Ability to manage high volumes of accounts with precision and empathy.</li>
<li>Familiarity with Salesforce or similar CRMs &mdash; able to navigate and log updates independently.</li>
<li>Analytical mindset with the ability to spot trends and propose process improvements.</li>
<li>Self-motivated, organized, and resilient in a fast-paced, metric-driven team.</li>
</ul>What We Offer You❗
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Retention Specialist

<div>
 
 Who Are We❓
 
 
 
 
 We Are Foodics
 
 ! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers &mdash; driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Manage a portfolio of :500 accounts
 </li>
 <li>
 Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal
 </li>
 <li>
 Guide customers through the renewal process, addressing common objections and barriers
 </li>
 <li>
 Investigate and understand churn reasons such as business closure or dissatisfaction with service
 </li>
 <li>
 Collaborate cross-functionally to solve product or support-related concerns when they affect retention
 </li>
 <li>
 Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce
 </li>
 <li>
 Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies
 </li>
 <li>
 Meet or exceed individual and team churn reduction targets
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 2-4 years of experience in customer retention, inside sales, renewals, or customer success
 </li>
 <li>
 Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment
 </li>
 <li>
 Strong communication and objection-handling skills
 </li>
 <li>
 Ability to manage high volumes of accounts with precision and empathy
 </li>
 <li>
 Familiarity with Salesforce or similar CRMs &mdash; able to navigate and log updates independently
 </li>
 <li>
 Analytical mindset with the ability to spot trends and propose process improvements
 </li>
 <li>
 Self-motivated, organized, and resilient in a fast-paced, metric-driven team
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Explore 1287+ Customer success specialist in Egypt this March. Find roles across top companies and apply now to boost your career.

1287 customer success specialist jobs In Egypt

Customer success specialist

Customer success specialist

Customer Success Specialist

Senior Managing Consultant, Customer Success, Product Specialist

B2B English- Associate Customer Success

Retention Specialist

Retention Specialist