sales specialist

sales coordinator

associate customer service specialist Jobs in Egypt

associate customer service specialist

client success manager

customer service consultant Jobs in Egypt

customer service consultant

customer success specialist

Dafater

<div>
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  <em>
   Do you have what it takes to lead our customer assistance efforts and make a lasting impact?
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  </em>
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 <strong>
  Role Overview:
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  <br/>
 </strong>
 As a Customer Success Specialist at Dafater, you will be the linchpin in fostering strong relationships with our clients, ensuring a smooth onboarding process for new clients, including system setup, data migration, and comprehensive product training. This role is pivotal in helping customers quickly adapt to the company's ERP solutions, empowering them with the knowledge and skills to fully utilize the system.
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  Key Responsibilities:
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 </strong>
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  <li>
   Lead the onboarding process for new clients, including client account activation, data entry, and initial configuration of ERP solutions.
  </li>
  <li>
   Build and maintain strong, long-lasting relationships with clients, understanding their business objectives and aligning our solutions to meet their needs.
  </li>
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   Assist clients in migrating their data to the ERP system, ensuring accuracy and alignment with their business needs.
  </li>
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   Work with the Customization Specialist to identify and address any system customization needs during onboarding.
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   Conduct product training for clients, offering in-depth training sessions, both remotely and on-site, to ensure clients are fully equipped to use the system effectively.
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   Gather feedback from clients post-training to continuously improve the onboarding process.
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   Monitor client usage and proactively reach out to address any potential issues, providing solutions and best practices to optimize their experience.
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   Act as the voice of the customer, collecting feedback and collaborating with internal teams to drive product improvements and innovations.
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   Identify opportunities for upselling and ensure timely renewals by demonstrating the ongoing value of our solutions.
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   Track and report on key success metrics, providing insights and recommendations to enhance customer satisfaction and engagement.
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  </li>
 </ul>
 <strong>
  Qualifications:
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   1-2 years of experience in a similar role, preferably within a tech or ERP-related field.
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   Bachelor&rsquo;s degree in Accounting, or a related field.
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   Solid knowledge of accounting fundamentals and their application in ERP systems.
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   Knowledge of ERP systems or similar software solutions is highly desirable.
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   Strong communication skills, both verbal and written, with the ability to effectively train and engage clients.
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   Ability to manage multiple clients and projects simultaneously, maintaining attention to detail.
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   Strong problem-solving skills and ability to think on your feet when addressing client concerns.
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   Proficiency in time management and organizational skills.
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   Customer-focused mindset with a passion for delivering exceptional service.
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  </li>
 </ul>
 <strong>
  Why Join Dafater?
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   Be a part of a forward-thinking company that values creativity and innovation.
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   Opportunities for professional development and career advancement.
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   Work with a talented and passionate team dedicated to making a difference.
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  </li>
 </ul>
 If you are a customer-centric professional with a passion for helping clients succeed, we would love to hear from you! Please submit your resume detailing your experience and why you would be a great fit for the Customer Success Specialist role at Dafater.
</div>


Customer Success Specialist

Foodics

<div><p><b>Who Are We&#10067;</b><br>
<i>We Are Foodics!</i> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p><b><br>
The Job in a Nutshell</b></p><p>
We are looking to hire a <b>Customer Success Specialist</b> in Egypt to help provide our clients with the smoothest experience!<br>
This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.</p><p></p><h3 class="jobSectionHeader"><b>
What Will You Do&#10067;</b></h3><ul>
<li>Responsible for the smooth onboarding of the client, on boarding &lsquo;is making sure customer went live successfully with Foodics&rsquo;</li>
<li>Responsible for the product know-how and training needs of the client upon the assignment from the professional services.</li>
<li>Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA&rsquo;s</li>
<li>Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.</li>
<li>Responsible for making sure agreed &lsquo;quarterly&rsquo; activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage &amp; dependency, all to secure the renewals and increase the customer life time value with Foodics.</li>
<li>Escalate to direct manager &amp; related units any issues that might be alarming or require upper management interference.</li>
<li>Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope.</li>
<li>Make sure that customer details &amp; contacts data is always up to date on our CRM</li>
<li>Report potential churn cases in details to management in order to align IT, Finance &amp; sales as well and seek remedies to avoid and eliminate churn.</li>
<li>Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client &amp; product projects)</li>
<li>Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.</li>
<li>Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.</li>
<li>Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations.</li>
</ul><p></p><p><b>What Are We Looking For&#10067;</b></p><ul>
<li>Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science</li>
<li>Knowledge in Cloud POS / ERP systems preferable</li>
<li>Should have excellent communication skills (English is a Must)</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
<li>Multi-tasking capabilities</li>
<li>Ability &amp; desire to work in a fast paced, fun &amp; demanding environment</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
</ul><p><b>Who Will Excel&#10067;</b></p><ul>
<li>Knowledge in Cloud POS / ERP systems preferable.</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
</ul><p></p><p><b>What We Offer You&#10071;</b></p><p>
We believe you will love working at Foodics!</p><ul>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Concentrix

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>
Manage high volume of customer contacts and communications through phone and email each day</li><li>
Use contact search and productivity tools to verify contact information is accurate</li><li>
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion</li><li>
Develop a level of product knowledge to speak intelligently to customers and address specific objections</li><li>
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems</li><li>
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, &quot;Voice of the Customer&quot;</li><li>
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Work with teams and management to promote a positive customer experience</li></ul></div></div></div><p></p>

Customer Success Specialist - Italian

Customer Success Specialist - Portuguese

Customer Success Specialist - Spanish

Customer success specialist -Spanish speaker

<ul><li>Manage high volume of customer contacts and communications through phone and email each day</li>
<li>Use contact search and productivity tools to verify contact information is accurate</li>
<li>Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion</li>
<li>Develop a level of product knowledge to speak intelligently to customers and address specific objections</li>
<li>Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems</li>
<li>Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, &quot;Voice of the Customer&quot;</li>
<li>Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage</li>
<li>Work with teams and management to promote a positive customer experience</li></ul>

English - Customer Success Specialist

Explore 1511+ Customer success specialist in Egypt this December. Find roles across top companies and apply now to boost your career.

1511 customer success specialist jobs IN Egypt

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist - Italian

Customer Success Specialist - Portuguese

Customer Success Specialist - Spanish

Customer success specialist -Spanish speaker

English - Customer Success Specialist