customer service representative Jobs in Egypt

customer service representative

customer success manager

sales consultant

customer service manager

client relations executive

customer success specialist

Foodics

<div>Who Are We&#10067; 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell
We are looking to hire a Customer Success Specialist in Egypt to help provide our clients with the smoothest experience! 
This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.<h3 class="jobSectionHeader">
What Will You Do&#10067;</h3><ul>
<li>Responsible for the smooth onboarding of the client, on boarding &lsquo;is making sure customer went live successfully with Foodics&rsquo;</li>
<li>Responsible for the product know-how and training needs of the client upon the assignment from the professional services.</li>
<li>Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA&rsquo;s</li>
<li>Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.</li>
<li>Responsible for making sure agreed &lsquo;quarterly&rsquo; activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage &amp; dependency, all to secure the renewals and increase the customer life time value with Foodics.</li>
<li>Escalate to direct manager &amp; related units any issues that might be alarming or require upper management interference.</li>
<li>Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope.</li>
<li>Make sure that customer details &amp; contacts data is always up to date on our CRM</li>
<li>Report potential churn cases in details to management in order to align IT, Finance &amp; sales as well and seek remedies to avoid and eliminate churn.</li>
<li>Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client &amp; product projects)</li>
<li>Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.</li>
<li>Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.</li>
<li>Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations.</li>
</ul>What Are We Looking For&#10067;<ul>
<li>Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science</li>
<li>Knowledge in Cloud POS / ERP systems preferable</li>
<li>Should have excellent communication skills (English is a Must)</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
<li>Multi-tasking capabilities</li>
<li>Ability &amp; desire to work in a fast paced, fun &amp; demanding environment</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
</ul>Who Will Excel&#10067;<ul>
<li>Knowledge in Cloud POS / ERP systems preferable.</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Customer Success Specialist

Shell

<div>Cairo, Egypt 
 
Job Family Group:
Commercial and Retail 
 
Worker Type:
Regular 
 
Posting Start Date:
November 24, 2025 
 
Business unit:
Downstream and Renewables 
 
Experience Level:
Experienced Professionals 
 
Job Description:
Job Title: Customer Success Specialist
<div>Job Purpose:
 
This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all
 
relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
 
Follows and adjusts procedures, guidelines, and work instructions. Discusses these changes with other departments and ensures quality and efficiency improvement of work activities.
 
<ul><li>Advises internal stakeholders on topics related to own area of expertise. Interaction with others demands influencing and persuasion in a tactful manner to explain and advise on performed analyses of information.
</li><li>Identifies shortcomings in current processes, systems and procedures within the assigned unit and suggests improvements.
</li></ul>Principal Accountabilities:
 
This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.
 
Order Management:
 
<ul><li>Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.
</li><li>Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.
</li><li>Manage Delivery Status &ndash; take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.
</li><li>Delivery Schedule Support Service - proactively call out to Customer, to manage delivery issues.
</li><li>Schedule standard and non-standard orders (packed product).
</li><li>Process Returned Product.
</li></ul>Credit Management:
 
<ul><li>Debt Collection &amp; Cash Allocation &ndash; Administer debt collection, including direct debit rejections, allocations, refund/write-o//write on management, Cash and noncash security handling.
</li><li>Block Order Management &ndash; Monitor open orders, review order status and action blocked orders.
</li><li>Handle basic Customer credit enquiries.
</li></ul>Dispute Management:
 
<ul><li>Own the end-to-end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
</li></ul> 
Feedback and Issues:
 
Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers. 
</div><div> 
Lubricant Service Administration:
 
Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk. Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples
 
Contract Management:
 
<ul><li>Work with Account Managers to provide pre-o/er, o/er and contract management support for standard and non-standard contract set up and maintenance, incompliance with the Offer Book.
</li><li>Execute contract legal and fiscal requirements, working with local legal focal.
</li><li>Follow-up directly with customers on missing contract documentation.
</li><li>Ensure contracts are signed and stored in line with local country requirements.
</li><li>Review contract performance as part of SCM process.
</li><li>Own contract documentation archiving and termination of customer contracts.
</li><li>Support preparing for tender bids.
</li><li>Securing 100% Compliance.
</li></ul>Pricing:
 
Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)
 
Trouble Shooting:
 
Provide &ldquo;One Team&rdquo; support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes.
 
Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
 
Master Data Set Up &amp; Amend:
 
<ul><li>Maintain Sales Hierarchy, contract registers and banding adherence
</li><li>Set up and amend Customer master data
</li><li>Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable).
</li><li>Process manual vouchers received from Retailers during o/line card transactions
</li><li>Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
</li></ul>Manage elements of the DFOA process:
 
Manage and monitor Customer &amp; Distributor complaints mailbox through to resolution.
</div><ul><li>Ensure DFOA related ordering issues are visible and managed in accordance to service level agreement
</li></ul><div>Touchless Support and Setup:
 
<ul><li>Support and proactively encourage touchless uptake and utilization
</li><li>Act as first level support for system interface errors
</li><li>Act as a touchless setup lead in system-to-system setup with existing Customers (BCI, EID, OCR, EDI). Work with Customer IT teams to resolve issues and manage internal processes.
</li></ul>General Inquiries:
 
Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell. 
</div><div> 
Education Requirement/Field of Study : Bachelor&rsquo;s Degree
 
 
Requirements:
 
Skills &amp; Experience:
 
<ul><li>Bachelor degree preferred (Engineering, Business &amp; finance related major).
</li><li>Previous experience in Customer service or operations.
</li><li>English Language Proficiency.
</li><li>Experience in Microsoft O/ice; GSAP
</li><li>Data Analytics &amp; Insights
</li><li>Possess a strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures of Shell.
</li><li>Able to demonstrate a continuous improvement mind-set.
</li><li>Demonstrated communication and relationship building skills.
</li><li>Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
</li><li>Value Chain Understanding.
</li><li>Commercial &amp; Economic Acumen.
</li><li>Contract Management.
</li></ul></div><ul><li>- 
</li></ul> 
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.</div>

Brix

Customer Success Manager &ndash; Enzo DialerLocation: [Specify Location/Remote Option]Do you thrive on ensuring clients get maximum value from their SaaS investment?Enzo Dialer is looking for a dedicated Customer Success Manager to be the strategic partner for our clients post-sale. You won't just manage relationships; you will own post-sale performance&mdash;safeguarding our retention and driving product adoption to maximize MRR stability.What You'll Own:<ul><li>Activation &amp; Onboarding: Manage the client journey from contract signing through implementation and training, ensuring a fast time-to-value.</li><li>Health &amp; Risk Management: Build structured success plans, monitor account health signals, and lead proactive outreach to prevent churn and recover at-risk accounts.</li><li>Strategic Partnerships: Lead Quarterly Business Reviews (QBRs) and optimization sessions, translating product usage data into tangible client ROI.</li><li>Scale &amp; Standardization: Build and implement documentation, playbooks, and standardized processes to help the Customer Success function scale efficiently.</li><li>Growth Opportunities: Identify and convert upsell and expansion opportunities that align directly with documented client needs and usage patterns.</li></ul>Key Requirements:<ul><li>Proven experience managing SaaS accounts with a focus on activation, adoption, and retention metrics.</li><li>Exceptional skills in communication, expectation-setting, and managing high-stakes client escalations.</li><li>High ownership mindset with the ability to diagnose operational gaps and drive both client and internal accountability.</li></ul>We Measure Success By:<ul><li>Churn Reduction</li><li>Expansion Revenue</li><li>Product Usage Adherence</li><li>SLA Compliance</li></ul>If you are a proactive problem-solver with a strong operational focus, we encourage you to apply!Option 2: The Punchy LinkedIn Ad (Focus on Impact)Subject: Hiring a Customer Success Manager to own Retention &amp; Value at Enzo Dialer!Body:Are you the CSM who can turn potential churn into guaranteed renewal?Enzo Dialer is searching for a high-impact Customer Success Manager to be the ultimate guardian of our client base. This role is crucial: you'll directly impact MRR stability by mastering activation, maximizing adoption, and driving expansion.You are a fit if you can:<ul><li>Manage robust onboarding and implementation to guarantee fast time-to-value.</li><li>Run metric-driven QBRs and structured success plans.</li><li>Proactively use account health signals to prevent churn and manage escalations.</li><li>Identify clear upsell and expansion opportunities based on client needs.</li><li>Build the playbooks and documentation needed to scale the CS function.</li></ul>This requires experience managing SaaS accounts, strong problem-solving skills, and comfort running KPI-driven conversations.Ready to own the post-sale lifecycle and secure our growth? Apply today!Job Type: Full-timePay: E&pound;40,000.00 - E&pound;50,000.00 per year

Customer Success Manager

Flairstech

<div><div><div><div>Requirements and responsibilities<div>
Job Description: 
<ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul> 
Requirements: 
<ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSM, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

MRSOOL | مرسول

<div>
 
 Who Are We❓
 
 
 
 Step into the world of Mrsool&mdash;where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
 
 
 What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery&mdash;no matter how far or remote the location may be.
 
 
 But don't just take our word for it&mdash;Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.
 
 
 Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
 
 
 
 The Job in a Nutshell💡
 
 
 
 We are seeking a skilled
 
 Specialist in Online Account Management
 
 to join our team. In this role, you will play a key part in ensuring seamless account operations, managing client accounts efficiently, and delivering exceptional online service experiences. You will work closely with cross-functional teams and stakeholders to resolve issues, optimize processes, and implement improvements that enhance customer satisfaction and operational performance.
 
 
 This is a unique opportunity to contribute directly to the success and growth of our organization while working in a collaborative and dynamic environment. If you are passionate about delivering excellence and thrive in a fast-paced setting, we'd love to hear from you.
 
 Apply today!
 
 
 
 
 What You Will Do💡
 
 
 
 <ul>
 <li>
 Manage a portfolio of vendor accounts to ensure smooth daily operations and service excellence.
 </li>
 <li>
 Act as the main point of contact for partners, handling inquiries, resolving issues, and ensuring satisfaction.
 </li>
 <li>
 Monitor and analyze partner performance (orders, cancellations, ratings, etc.) to identify risks and opportunities.
 </li>
 <li>
 Coordinate onboarding, training, and activation processes for new vendors.
 </li>
 <li>
 Collaborate with internal teams (logistics, finance, support, marketing) to resolve operational challenges and support partner success.
 </li>
 <li>
 Identify upsell opportunities and support commercial initiatives to grow partner revenue.
 </li>
 <li>
 Maintain accurate and up-to-date records across internal systems (e.g., CRM, dashboards).
 </li>
 <li>
 Prepare regular performance reports and insights to drive decision-making.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 What Are We Looking For❓
 
 
 
 
 We're looking for a highly driven and detail-oriented individual who thrives in fast-paced environments and knows how to build strong relationships. You're someone who can juggle multiple accounts, solve problems on the go, and communicate effectively with internal teams and external partners. You're analytical, resourceful, and not afraid to take ownership.
 
 
 You'll stand out if you have:
 
 
 <ul>
 <li>
 1-3 years of experience in Account Management, Customer Success, or Partner Operations (preferably in delivery, tech, or e-commerce platforms).
 </li>
 <li>
 Excellent communication and relationship-building skills.
 </li>
 <li>
 Strong analytical and problem-solving mindset with attention to detail.
 </li>
 <li>
 Ability to work cross-functionally and manage multiple priorities.
 </li>
 <li>
 Proficiency in Excel, CRM tools, and dashboards.
 </li>
 <li>
 Fluency in Arabic and English, spoken and written.
 </li>
 <li>
 A proactive, ownership-driven attitude with a focus on execution
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer You❗
 
 
 
 <ul>
 <li>
 Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
 </li>
 <li>
 Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
 </li>
 <li>
 Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment
 </li>
 <li>
 Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth
 </li>
 <li>
 Working Hours: 5 days a week, 8 working hours and 1 hour lunch break
 </li>
 </ul>
</div>

Specialist, Online Account Management

MRSOOL

<div><h3 class="jobSectionHeader">Who Are We&#10067;</h3>
Step into the world of Mrsool&mdash;where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
What sets Mrsool apart is its commitment to providing an unmatched &quot;order anything from anywhere&quot; experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery&mdash;no matter how far or remote the location may be.
But don&rsquo;t just take our word for it&mdash;Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.<h3 class="jobSectionHeader">
The Job in a Nutshell</h3>
We are seeking a skilled Specialist in Online Account Management to join our team. In this role, you will play a key part in ensuring seamless account operations, managing client accounts efficiently, and delivering exceptional online service experiences. You will work closely with cross-functional teams and stakeholders to resolve issues, optimize processes, and implement improvements that enhance customer satisfaction and operational performance.
This is a unique opportunity to contribute directly to the success and growth of our organization while working in a collaborative and dynamic environment. If you are passionate about delivering excellence and thrive in a fast-paced setting, we&rsquo;d love to hear from you. Apply today!<h3 class="jobSectionHeader">
What You Will Do</h3><ul>
<li>Manage a portfolio of vendor accounts to ensure smooth daily operations and service excellence.
</li><li>Act as the main point of contact for partners, handling inquiries, resolving issues, and ensuring satisfaction.
</li><li>Monitor and analyze partner performance (orders, cancellations, ratings, etc.) to identify risks and opportunities.
</li><li>Coordinate onboarding, training, and activation processes for new vendors.
</li><li>Collaborate with internal teams (logistics, finance, support, marketing) to resolve operational challenges and support partner success.
</li><li>Identify upsell opportunities and support commercial initiatives to grow partner revenue.
</li><li>Maintain accurate and up-to-date records across internal systems (e.g., CRM, dashboards).
</li><li>Prepare regular performance reports and insights to drive decision-making.
</li></ul>Requirements<h3 class="jobSectionHeader">
What Are We Looking For&#10067;</h3>
We&rsquo;re looking for a highly driven and detail-oriented individual who thrives in fast-paced environments and knows how to build strong relationships. You&rsquo;re someone who can juggle multiple accounts, solve problems on the go, and communicate effectively with internal teams and external partners. You&rsquo;re analytical, resourceful, and not afraid to take ownership.
You&rsquo;ll stand out if you have:<ul>
<li>
1&ndash;3 years of experience in Account Management, Customer Success, or Partner Operations (preferably in delivery, tech, or e-commerce platforms).
</li><li>Excellent communication and relationship-building skills.
</li><li>Strong analytical and problem-solving mindset with attention to detail.
</li><li>Ability to work cross-functionally and manage multiple priorities.
</li><li>Proficiency in Excel, CRM tools, and dashboards.
</li><li>Fluency in Arabic and English, spoken and written.
</li><li>A proactive, ownership-driven attitude with a focus on execution.</li>
</ul>
Benefits<h3 class="jobSectionHeader">
What We Offer You&#10071;</h3><ul>
<li>Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.</li>
<li>Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.</li>
<li>Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.</li>
<li>Autonomy and Mentorship: You&rsquo;ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.</li>
<li>Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.</li></ul></div>

Concentrix

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div><div>
Alexandria, Egypt</div></div></div><div></div><div> 
Job Title:
B2B - German - Renewals Specialist
Job Description
The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.<ul><li>
Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities</li><li>
Provide accurate weekly/ monthly/ quarterly sales forecast</li><li>
Mastery of product knowledge and technical understanding of services to assess client requirements</li><li>
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Manage external competitive pressures and handle objections to retain customers or win new customers</li><li>
Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound</li><li>
Work with your team and management to provide a professional experience during all interactions with customers and prospects</li><li>
Maintain the customer management system (CRM) to ensure all relevant data is captured</li><li>
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts</li><li>
Work with a team and report directly to a Sales Manager</li></ul>
Location:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
Language Requirements:
English, German (Required)
Time Type:
Full time2025-12-16
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

B2B - German - Renewals Specialist

Explore 1835+ Customer success specialist in Egypt this November. Find roles across top companies and apply now to boost your career.

1835 customer success specialist jobs IN Egypt

Customer Success Specialist

Customer Success Specialist

Customer Success Manager

Customer Success Manager

Specialist, Online Account Management

Specialist, Online Account Management

B2B - German - Renewals Specialist