customer service representative Jobs in Egypt

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customer service consultant

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant

Bupa

<div>Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We're expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.
Key Responsibilities
<ul><li>Authorize or reject treatment requests before procedures</li><li>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</li><li>
Manage membership updates, billing inquiries, and document issuance</li><li>
Coordinate international medical appointments and support cross-departmental communication</li><li>
Investigate and resolve complaints, ensuring customer satisfaction</li><li>
Maintain accurate system records and support new team members</li><li>
Collaborate with providers and internal teams to deliver seamless service</li></ul>
What We're Looking For
<div>Able to demonstrate that you pay due regard to customers and treat them fairly by: 
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div>
 
Free flu jabs, Paid volunteer time, Employee mentoring programme, Private medical insurance, Additional leave, Cycle to work scheme, Company pension, Gym membership, Financial planning services, Referral programme, Health &amp; wellbeing programme, Private dental insurance

Concentrix

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

Konecta

<div>
 
 Customer Service Agent &ndash; Reservations | Hertz
 
 
 
 
 
 Are you passionate about sales and delivering exceptional customer experiences? Join
 
 Hertz
 
 as a
 
 Contact Centre Agent &ndash; Reservations
 
 and play a key role in converting customer enquiries into successful reservations while exceeding service expectations.
 
 
 
 
 
 Job Purpose
 
 
 As a Contact Centre Agent &ndash; Reservations, your primary mission is to handle all incoming customer calls in line with Hertz quality standards, procedures, and guidelines. You will build strong customer relationships, promote Hertz products and loyalty programs, and convert calls into confirmed reservations while ensuring outstanding customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Receive and manage incoming calls, maximizing conversion into sales.
 </li>
 <li>
 Promote and sell Hertz products and services, including loyalty programs.
 </li>
 <li>
 Achieve sales, call-handling, and quality performance targets.
 </li>
 <li>
 Participate actively in team briefs and one-on-one meetings to support team goals.
 </li>
 <li>
 Share customer feedback with Team Leaders to support continuous improvement.
 </li>
 <li>
 Track reservation requests and provide timely follow-ups.
 </li>
 <li>
 Support other markets by handling cross-market calls when required.
 </li>
 <li>
 Handle customer complaints professionally to maintain a positive brand image.
 </li>
 <li>
 Support onboarding by tutoring and assisting new reservation sales agents.
 </li>
 <li>
 Perform additional tasks assigned by the Team Leader.
 </li>
 </ul>
 
 
 
 
 Professional Experience
 
 <ul>
 <li>
 Previous experience in sales, customer service, or a contact center environment is required.
 </li>
 </ul>
 
 
 
 
 Knowledge &amp; Qualifications
 
 <ul>
 <li>
 Proficient in Microsoft Office (Word &amp; Excel) and comfortable using intranet systems.
 </li>
 <li>
 Excellent keyboard skills (minimum 25 WPM).
 </li>
 <li>
 Fluency in English and/or relevant market language.
 </li>
 <li>
 Leaving Certificate or equivalent educational qualification.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 
 
 Core Skills:
 
 
 <ul>
 <li>
 Strong sales and persuasive communication skills.
 </li>
 <li>
 Highly customer-focused with strong adherence to processes and guidelines.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong problem-solving and prioritization abilities.
 </li>
 <li>
 Ability to thrive in a fast-paced environment.
 </li>
 <li>
 Team player with strong relationship-building skills.
 </li>
 </ul>
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Relationship Management &amp; Teamwork
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Business &amp; Customer Orientation
 </li>
 <li>
 Analysis &amp; Decision Making
 </li>
 <li>
 Organization &amp; Resource Management
 </li>
 </ul>
 
 
 Personality Traits:
 
 
 <ul>
 <li>
 Drive &amp; Initiative
 </li>
 <li>
 Professionalism &amp; Resilience
 </li>
 <li>
 Adaptability &amp; Flexibility
 </li>
 </ul>
 
 
</div>

Customer Service (English speaker)

Mico World Limited

We&rsquo;re Hiring &ndash; Customer Service (Chat Support) Join our team at a leading Multinational Company! Position: Customer Service &ndash; Chat Support Location: MaadiJob Type: Full-time Responsibilities:<ul><li>Respond to user inquiries via chat in a timely and professional manner</li><li>Communicate effectively with users from different GCC nationalities</li><li>Identify, report, and follow up on bugs or technical issues</li><li>Provide feedback to help enhance overall user experience</li></ul>Requirements:<ul><li>Previous experience in customer service (chat or email support)</li><li>Strong English writing skills</li><li>Familiarity with social media platforms and online applications</li><li>Positive, flexible, and customer-focused attitude</li></ul>What we offer: Salary range: up to 17k Gross (Including Kpis) Transportation allowance provided Location: Maadi Technology park Medical Insurance Social Insurance Type: Full-time Interested?Send us your Updated CV here: 01288028486Job Types: Full-time, Contract Contract length: 12 monthsPay: E&pound;13,000.00 - E&pound;15,000.00 per month

Customer Service

Aura Communication

<div>
 
 Company Description
 
 
 
 Aura Communication is a leading Business Process Outsourcing (BPO) services provider, established in 2012 in Cairo, Egypt. With over 800 skilled employees, we specialize in delivering exceptional customer experiences tailored to our clients' unique needs. Our services include call center operations, inbound and outbound support, back-office services, and more. We focus on providing flexible, high-quality outsourced solutions in customer care, sales, marketing, and technical support.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a French-speaking Customer Service Representative located in Heliopolis. The role involves providing outstanding customer support via phone, managing inquiries, resolving customer issues efficiently, and ensuring a positive customer experience. You will be responsible for maintaining professional communication, addressing customer needs effectively, and contributing to service quality improvements.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong skills in Customer Support and Customer Service
 </li>
 <li>
 Proven ability to handle Customer Satisfaction and enhance Customer Experience
 </li>
 <li>
 Excellent Phone Etiquette and professional communication skills
 </li>
 <li>
 Fluency in French (both written and spoken) and proficiency in English
 </li>
 <li>
 Ability to work effectively in a fast-paced, collaborative environment
 </li>
 <li>
 Previous experience in customer service or a related field is a plus
 </li>
 <li>
 Problem-solving skills and a proactive approach to addressing client needs
 </li>
 <li>
 High school diploma or equivalent; higher education is an advantage
 </li>
 </ul>
</div>

French Customer Service

Urban Miles

<div>
 
 
 Role Description
 
 
 
 This is a full-time, on-site position for a Senior Property Consultant located in New Cairo. As a Senior Property Consultant, your responsibilities will include advising clients on real estate transactions, building long-term client relationships, conducting market analyses, and helping clients make informed decisions. You will play a crucial role in providing excellent customer service, meeting sales targets, and representing Urban Miles' values in all client interactions.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong consulting and advisory skills to help clients evaluate property options
 </li>
 <li>
 Excellent communication and customer service skills to build and maintain relationships
 </li>
 <li>
 Proven ability in sales and negotiating deals to meet targets
 </li>
 <li>
 Experience and knowledge in the real estate market, including trends and investment opportunities
 </li>
 <li>
 Exceptional organizational and time management skills
 </li>
 <li>
 Proficiency in using CRM tools and real estate management software is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or a related field is preferred
 </li>
 </ul>
</div>

Senior Sales ( Real Estate)

Explore 1091+ Customer service consultant in Egypt this March. Find roles across top companies and apply now to boost your career.

1091 customer service consultant jobs In Egypt

Customer Service Consultant

Customer Service Consultant

Customer Service Representative - English Speakers

Customer Service (English speaker)

Customer Service

French Customer Service

Senior Sales ( Real Estate)