customer service representative Jobs in Egypt

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customer service & phone sales representative

customer support specialist Jobs in Egypt

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junior customer support advisor Jobs in Egypt

junior customer support advisor

customer service consultant

Bupa

<div>Customer Service Consultant<div>
Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We're expanding our customer service team in Cairo and looking for customer-focused advisors. You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.
Key Responsibilities
<ul><li>Authorize or reject treatment requests before procedures</li><li>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</li><li>
Manage membership updates, billing inquiries, and document issuance</li><li>
Coordinate international medical appointments and support cross-departmental communication</li><li>
Investigate and resolve complaints, ensuring customer satisfaction</li><li>
Maintain accurate system records and support new team members</li><li>
Collaborate with providers and internal teams to deliver seamless service</li></ul>
What We're Looking For
<div>Able to demonstrate that you pay due regard to customers and treat them fairly by: 
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &quot;Be you at Bupa&quot;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div></div>
 
Cycle to work scheme, Company pension, Health &amp; wellbeing programme, Gym membership, Financial planning services, Free flu jabs, Employee mentoring programme, Referral programme

Customer Service Consultant

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

QuickfirmX

QuickfirmX is hiring Customer Service Advisors for IGT Solutions &ndash; French-speaking accounts based in Maadi, Cairo. Join a leading global company and deliver exceptional customer experiences for top-tier clients.Job Role<ul><li>Handle customer interactions via calls, chats, and emails in French.</li><li>Resolve product or service-related issues efficiently and professionally.</li><li>Follow internal company procedures and performance standards.</li><li>Maintain polite, clear, and professional communication at all times.</li></ul>Responsibilities<ul><li>Ensure customer satisfaction and meet service quality KPIs.</li><li>Accurately document all customer interactions.</li><li>Build strong rapport with customers and offer suitable solutions or recommendations.</li><li>Collaborate with your team to achieve shared goals and maintain a positive work environment.</li><li>Participate in training and development programs.</li></ul>Requirements<ul><li>French Language Level: Minimum B2/B2+ or C1</li><li>English Language Level: Minimum B1</li><li>Education: Graduates only</li><li>Location: Must be able to work onsite in Maadi, Cairo</li><li>Excellent communication and problem-solving skills</li><li>Ability to multitask and work under pressure</li><li>Previous customer service experience is a plus, but not mandatory</li><li>Strong teamwork and adaptability to dynamic environments</li><li>Ready to start immediately</li></ul>Shifts &amp; Working Hours<ul><li>Rotational shifts (24/7), flexibility required</li><li>8 working hours per day + 1-hour break</li></ul>Benefits<ul><li>Salary: 23,000 &ndash; 24,000 EGP NET/month</li><li>Full medical and social insurance</li><li>Paid training provided</li><li>Transportation available</li><li>Career growth opportunities within IGT Solutions</li><li>Two days off per week</li></ul>Recruitment Process (All Online)<ul><li>Initial Assessment &ndash; Conducted online (mandatory)</li><li>Second Interview &ndash; Conducted online</li></ul>If you&rsquo;re fluent in French, confident in English, and looking for a rewarding career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs, and start your journey with IGT Solutions Maadi.Job Type: Full-timeBase Pay: E&pound;23,000.00 - E&pound;24,000.00 per month

French Customer Service Representative

Al Tannan

About the Role:We are looking for a Customer Service Representative who can confidently communicate in both Arabic and English to join our E-commerce team. You will play a key role in providing timely, professional, and friendly support to our online customers across different regions.Key Responsibilities:<ul><li>Respond to customer inquiries via email, chat, and phone in Arabic and English, providing clear and professional assistance.</li><li>Guide customers through order placement, product questions, shipping updates, and returns.</li><li>Handle complaints or concerns calmly and effectively, aiming to resolve issues in the first interaction.</li><li>Coordinate with internal teams (warehouse, logistics, and sales) to ensure smooth and accurate order fulfillment.</li><li>Document customer interactions using CRM tools and maintain organized records.</li><li>Stay informed on products, promotions, and platform updates to better support customers.</li><li>Provide feedback on recurring customer issues to help improve service delivery and customer satisfaction.</li></ul>Qualifications:<ul><li>Previous experience in customer service or support (e-commerce or retail preferred).</li><li>Can speak and understand both Arabic and English, with excellent communication skills in both languages (verbal and written).</li><li>Strong interpersonal skills, a positive attitude, and a customer-first mindset.</li><li>Proficient in using online platforms and customer service tools.</li><li>Reliable internet connection and a suitable work-from-home setup.</li><li>Able to work independently and manage time effectively in a remote work environment.</li><li>Willing to work flexible hours, including weekends or rotating shifts, if required.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to start immediately?</li><li>How much is your expected salary?</li></ul>Experience:<ul><li>Customer Service: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Remote Customer Service Representative Cum Admin (Arabic Speaker)

QuickfirmX is hiring Customer Service Advisors for a new international company &ndash; English-speaking accounts based in Maadi, Cairo.Join a global leader in customer experience and be part of a dynamic team delivering world-class service to top clients.Job Role<ul><li>Handle customer interactions via calls, chats, and emails in English.</li><li>Resolve product or service-related issues efficiently and professionally.</li><li>Follow internal company procedures and performance standards.</li><li>Maintain polite, clear, and professional communication at all times.</li></ul>Responsibilities<ul><li>Ensure customer satisfaction and meet service quality KPIs.</li><li>Accurately document all customer interactions.</li><li>Build strong rapport with customers and offer suitable solutions or recommendations.</li><li>Collaborate with your team to achieve shared goals and maintain a positive work environment.</li><li>Participate in training and development programs.</li></ul>Requirements<ul><li>English Language Level: Minimum B2</li><li>Education: Graduates only</li><li>Location: Must be able to work onsite in Maadi, Cairo</li><li>Excellent communication and problem-solving skills</li><li>Ability to multitask and work under pressure</li><li>Previous customer service experience is a plus, but not mandatory</li><li>Strong teamwork and adaptability to dynamic environments</li><li>Ready to start immediately</li></ul>Shifts &amp; Working Hours<ul><li>Rotational shifts (24/7) &mdash; flexibility required</li><li>8 working hours per day + 1-hour break</li></ul>Benefits<ul><li>Salary: Up to 22,000 EGP Gross/month</li><li>Full medical and social insurance</li><li>Paid training provided</li><li>Transportation available</li><li>Career growth opportunities within the company</li><li>Two days off per week</li></ul>Recruitment Process (All Online)<ul><li>Initial Assessment &ndash; Conducted online (mandatory)</li><li>Second Interview &ndash; Conducted online</li></ul>If you&rsquo;re fluent in English and looking to join a global company with strong growth potential, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs, and start your career journey in Maadi!Job Type: Full-timePay: Up to E&pound;22,000.00 per month

English Customer Service (B2)

Explore 1371+ Customer service consultant in Egypt this November. Find roles across top companies and apply now to boost your career.

1371 customer service consultant jobs IN Egypt

Customer Service Consultant

Customer Service Consultant

French Customer Service Representative

Remote Customer Service Representative Cum Admin (Arabic Speaker)

English Customer Service (B2)

English Customer Service (B2)

English Customer Service (B2)