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specialist crm operations

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 08
 
 
 
 The Location:
 
 Islamabad, PK
 
 
 
 Shift:
 
 This is a permanent night-shift position (5.00 p.m to 2.00 a.m or 6.00 p.m to 3.00 a.m)
 
 
 
 The Team
 
 
 
 We are a global team with presence in India, Pakistan and the Philippines. We support the commercial front-line team in the Order-to-Cash workflow. We enjoy an interesting position within the organization and are continuously growing as we integrate our operations with other departments to provide assistance to an ever-increasing list of individuals and departments. The COPS and CRMhelp team are currently going through a merger into one larger team &ldquo;CRM, Operations.
 
 
 
 The Impact
 
 
 
 The CRM Ops team plays a critical role in the commercial buying experience. In this role, you will be responsible for improving the efficiency of the team with impact to the entire Commercial organization as well as to the client experience.
 
 
 
 What&rsquo;s In It For You
 
 
 
 Our Company prides itself on being an equal opportunity employer and results faced meritocracy. We set high standards and value accountability for all. At the same time, we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth &amp; initiatives, you have an opportunity to emerge to more specialized roles and act as a resource for the team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Pricing new sale and renewal quotes in Salesforce
 </li>
 <li>
 Draft contracts for new sale and renewal through create a contract (CAC) tool within Salesforce
 </li>
 <li>
 Assisting internal partners in fixing net renewal rate (NRR) in salesforce Einstein and providing support
 </li>
 <li>
 Participating in data governance projects and assist with clean-up activities within salesforce.
 </li>
 <li>
 Participating in UPF projects and assist with providing meaningful solution.
 </li>
 <li>
 Resolving general inquiries related to new sales and renewals.
 </li>
 <li>
 Providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience.
 </li>
 <li>
 Collaborate with different internal departments such as order management, legal, fulfillment, Cash apps and collections to resolve client queries.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong comprehension, oral and written communication skills.
 </li>
 <li>
 Knowledge of MS office (Word, Excel, and PowerPoint) is a plus.
 </li>
 <li>
 Familiarity with Salesforce is a plus
 </li>
 <li>
 Attention to detail, self-motivation, positive mindset, excellent work ethic
 </li>
 <li>
 Ability to work independently with minimum supervision
 </li>
 <li>
 Strong organization, multi-tasking and prioritization skills
 </li>
 <li>
 Commitment to integrity and excellence with a client-first mindset
 </li>
 <li>
 Ability to multi-task while working under pressure
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Purpose
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 319612
 
 
 
 Posted On:
 
 2025-08-27
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Specialist - CRM Operations

About the Role: 
Grade Level (for internal use): 08
 
The Location: Islamabad, PK
 
Shift: This is a permanent night-shift position (5.00 p.m to 2.00 a.m or 6.00 p.m to 3.00 a.m)
 
The Team: 
We are a global team with presence in India, Pakistan and the Philippines. We support the commercial front-line team in the Order-to-Cash workflow. We enjoy an interesting position within the organization and are continuously growing as we integrate our operations with other departments to provide assistance to an ever-increasing list of individuals and departments . The COPS and CRMhelp team are currently going through a merger into one larger team “CRM, Operations.
 
The Impact: 
The CRM Ops team plays a critical role in the commercial buying experience. In this role, you will be responsible for improving the efficiency of the team with impact to the entire Commercial organization as well as to the client experience.
 
What’s in it for you: 
Our Company prides itself on being an equal opportunity employer and results faced meritocracy. We set high standards and value accountability for all. At the same time, we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth & initiatives, you have an opportunity to emerge to more specialized roles and act as a resource for the team.
 
Responsibilities: 
P ric ing ne w sale and renewal quotes in Salesfor ce
 
D raft contracts for new sale and renewal through create a contract (CAC) tool within Salesforce
 
Assisting internal partners in fixing net renewal rate (NRR) in salesforce Einstein and providing support
 
Participating in data governance projects and assist with clean-up activities within salesforce.
 
Participating in UPF projects and assist with providing meaningful solution.
 
Resolving general inquiries related to new sales and renewals.
 
Providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience.
 
C ollaborate with different internal departments such as order management, legal , f ulfillment, Cash apps and coll ections to resolve client queries .
 
Requirements: 
Strong comprehension, oral and written communication skills.
 
K nowledge of MS office (Word, Excel, and PowerPoint) is a plus.
 
Familiarity with Salesforce is a plus
 
Attention to detail, self-motivation, positive mindset, excellent work ethic
 
Ability to work independently with minimum supervision
 
Strong organization, multi-tasking and prioritization skills
 
Commitment to integrity and excellence with a client-first mindset
 
Ability to multi-task while work ing under pressure
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
 
Job ID: 319612
 Posted On: 2025-08-27
 Location: Islamabad, Pakistan

EaseFix

<div>
 
 
 Job Title: Lead Generation Specialist
 
 
 
 
 
 
 
 Location: DHA Phase 2, Islamabad
 
 
 
 
 Timings: 12pm to 9pm Monday to Friday
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 
 EASEFIX
 
 is seeking a motivated
 
 Lead Generation Specialist
 
 to help drive new business opportunities and support our sales team. The ideal candidate will have 1&ndash;2 years of proven experience in lead generation, preferably within the UK market, with strong skills in research, prospect qualification, and client engagement.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Research and identify potential leads within the UK market using online platforms, databases, and networking.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Qualify leads against defined criteria before passing them to the sales team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Build, maintain, and grow a pipeline of prospective clients.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Reach out to prospects via email, LinkedIn, and phone calls to generate interest.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Collaborate with sales and marketing teams to refine outreach strategies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Keep CRM systems updated with accurate lead and prospect information.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Track, analyze, and report on lead generation activities and performance.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 1&ndash;2 years of lead generation experience (UK market experience preferred).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Proficiency in CRM systems and lead generation tools.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ability to work independently as well as collaboratively.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Results-driven with a proactive approach to meeting targets.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Clear growth and career advancement opportunities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 A collaborative and supportive work environment.
 </li>
 </ul>
</div>

Lead Generation Specialist

Ibix Global Tech

We are looking for a Marketing Specialist (Hybrid Role) with a proven track record of running successful, results-driven campaigns for IT solutions and service providers. The ideal candidate will have hands-on experience in planning and executing strategic marketing initiatives that generate quality leads, drive conversions, and elevate brand visibility in the tech industry.Key Responsibilities:<ul><li>Plan and run targeted digital campaigns focused on IT services with measurable results and lead conversions.</li><li>Manage paid advertising (Google Ads), email marketing, and social media for lead generation.</li><li>Create and manage marketing funnels to convert leads across digital channels.</li><li>Monitor and analyze campaign performance; report on metrics like CPL, conversion rates, and ROI.</li><li>Use CRM and marketing automation tools to run email workflows and support lead nurturing.</li><li>Conduct competitor and market research to refine targeting and messaging.</li><li>Work closely with Sales, Product, and Tech teams to align marketing efforts with business goals.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, IT, or a related field.</li><li>2&ndash;4 years of experience running performance-driven campaigns in IT services or technology companies.</li><li>Strong grasp of digital tools: Google Ads, analytics platforms, CRM, and automation tools.</li><li>Implementation of SEO is a plus.</li><li>Ability to interpret campaign data and optimize for better results.</li><li>Experience marketing ERP, cybersecurity, or infrastructure services is a plus.</li><li>Willing to travel (if required)</li></ul>Please submit your portfolio or case studies along with the CV demonstrating successful marketing campaigns you've managed, especially those that show lead generation and conversion results in the IT services industry.Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary package? </li><li>What is your expected salary package? </li><li>Can you share a specific campaign you led for an IT solutions company that delivered strong results? You can attach your case study.</li><li>What will be your notice time period? </li><li>What tools or metrics would you use to track the ROI of social media campaigns? </li></ul>Experience:<ul><li>Marketing Specialist: 2 years (Required)</li></ul>Work Location: In person

Marketing Specialist (Hybrid Role)

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
The Operations Specialist - Cloud Billing will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams in designing, implementing cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The role needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations. 
What you&rsquo;ll do as the Operations Specialist &ndash; Cloud Billing:
Employees employed in the role of Operations Specialist &ndash; Cloud Billing shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing</li><li>
Designing and implementing cloud and software billing processes to optimize efficiency and accuracy, facilitate automation of billing and customer self-service.</li><li>
Collaborating with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift.</li><li>
Analyzing billing data and generating reports to support decision-making and forecasting.</li><li>
Ensuring compliance, identifying gaps and proactively executing plan of action.</li><li>
Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform</li><li>
Implement, develop, and maintain operational processes to drive program success</li></ul> 
What you will bring to the team:
EDUCATION/CERTIFICATION:<ul><li>
Bachelor&rsquo;s degree and business, IT &ndash; or related field</li></ul>
REQUIRED EXPERIENCE:<ul><li>
E- commerce experience (subscription order processing, SaaS application order processing)</li><li>
Experience with any of the following Subscription Sales and Management SaaS Platforms or Hosting applications, or with any of the Cloud Brokerage Sales, Provisioning, Management platforms is valued; AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform</li><li>
Finance, accounting, Dynamics AX and CRM are a plus</li><li>
Strong Communication skills</li><li>
Able to communicate professionally and clearly through all communication forums (i.e. Skype for business, email, and phone).</li><li>
Manage escalations in a professional manner</li><li>
Reporting</li><li>
Weekly, monthly and Ad-hoc reconciliation reporting</li><li>
Recurring task management</li><li>
Maintain timely rigor for operational processes</li><li>
Provide detailed and relevant feedback to leadership</li><li>
Ongoing maintenance of documented processes</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. 
Job timings: 8PM &ndash; 5AM (PK time)</div>

Operations Specialist - Cloud Billing

Rissox

We are seeking a CRM &amp; System Administrator to manage our brokerage CRM and ensure smooth integration with MT5 and other platforms. The role involves overseeing client onboarding, compliance processes, backoffice operations, and financial reconciliations while maintaining system security and efficiency. The ideal candidate will have strong technical expertise, attention to detail, and the ability to collaborate across teams to support business operations and client services.CRM &amp; System Management<ul><li>Configure and maintain brokerage CRM (Leverate, Skale, Broctagon, B2Core, or proprietary).</li><li>Ensure full MT5 synchronization (accounts, balances, commissions, reports).</li><li>Manage user access, data security, and system stability.</li><li>Coordinate with vendors/IT for fixes, updates, and enhancements.</li></ul>Client Onboarding &amp; Compliance<ul><li>Oversee automated KYC/AML processes (e.g., Sumsub).</li><li>Ensure timely account verification and regulatory compliance.</li><li>Monitor high-risk, PEP/sanction checks, and suspicious activity.</li><li>Maintain secure and GDPR-compliant client records.</li></ul>Backoffice &amp; Finance Support<ul><li>Handle deposits, withdrawals, transfers, IB commissions, and rebates.</li><li>Reconcile CRM, payment gateways, and MT5 transactions.</li><li>Provide daily reconciliations and finance reports.</li></ul>Automations &amp; Integrations<ul><li>Manage integrations for KYC, payments, email/SMS, and marketing tools.</li><li>Monitor and resolve errors in automated workflows.</li></ul>Reporting &amp; Analytics<ul><li>Generate reports on fund flows, trading activity, and commissions.</li><li>Build dashboards for management insights (clients, deposits, churn, volume).</li><li>Prepare AML and suspicious activity reports.</li></ul>Collaboration &amp; Support<ul><li>Support Sales/Retention with CRM data.</li><li>Assist Support team with CRM/MT5-related issues.</li><li>Coordinate with Dealing Desk on trade discrepancies.</li></ul>You can share resume at hr@rissox.comJob Type: Full-timeWork Location: In person

CRM Admin Manager

Surveying Corporation Consultation (SMC-private) Limited

The Customer Care Specialist will support the team in managing client accounts, coordinating proposals, and ensuring smooth execution of property management operations, with a focus on legal sector clients. This role requires excellent communication, strong organizational skills, and knowledge of compliance to maintain client relationships and ensure regulatory adherence.Candidate Must Have:<ul><li>Excellent written and verbal communication skills in English</li><li>At least 1 year of relevant experience in coordination &amp; client servicing (Investment Companies experienced preferred)</li><li>Strong organizational and multitasking abilities.</li><li>Basic knowledge of compliance requirements (KYC, AML, contracts)</li></ul>Key Responsibilities:Support &amp; Coordination-Property management<ul><li>Handle leaseholder and tenant enquiries (calls, emails, letters) promptly and professionally</li><li>Resolve customer issues and complaints effectively while maintaining a positive and empathetic approach.</li><li>Maintain detailed records of customer interactions and feedback.</li><li>Escalate complex issues to relevant departments when necessary.</li><li>Log and resolve enquiries, liaising with the maintenance and accounts department.</li><li>Support preparation of budgets, reports, and maintenance packs.</li><li>Coordinate with clients/leaseholders and issue required notices.</li><li>Maintain accurate records of correspondence, contracts, and compliance documents.</li><li>Prepare Quarterly reports for submission to clients.</li><li>Achieve performance targets, including response times, resolution rates, and customer satisfaction.</li><li>Provide general office/admin support for the management team.</li></ul>Legal Compliance<ul><li>Ensure all activities comply with , financial, and legal regulations.</li><li>Work closely with legal and compliance teams to review contracts and documents.</li><li>Support KYC/AML processes for onboarding new clients.</li></ul>Relationship Management<ul><li>Build and maintain strong client relationships, understanding their needs.</li><li>Resolve client queries efficiently and escalate complex matters as required.</li><li>Support account managers in client retention and upselling efforts.</li></ul>Reporting &amp; Administration<ul><li>Keep accurate records of agreements, invoices, and compliance documents.</li><li>Prepare regular sales performance reports for management.</li><li>Assist in preparing bids and tenders for banking or legal sector projects.</li></ul>Qualifications:<ul><li>Education: BA, O Levels, or BBA.</li><li>Experience: Minimum 1 year in sales coordination, client servicing, or business support</li><li>Skills: Proficient in MS Office Suite, CRM systems, and document management tools.</li></ul>Skills and Competences: <ul><li>Industry knowledge of property management and legal processes.</li><li>Strong organizational and administrative abilities.</li><li>High attention to detail, especially in compliance and documentation.</li><li>Client-focused approach with strong relationship-building skills.</li><li>Analytical mindset for reviewing contracts and data.</li><li>Collaborative and team-oriented.</li></ul>Job Type: Full-timePay: Rs50,000.00 per monthWork Location: In person

Customer Care Specialist- Civil

Explore 393+ Specialist crm operations in Islamabad this September. Find roles across top companies and apply now to boost your career.

393 specialist crm operations jobs IN Islamabad

Specialist - CRM Operations

Specialist - CRM Operations

Lead Generation Specialist

Marketing Specialist (Hybrid Role)

Operations Specialist - Cloud Billing

CRM Admin Manager

Customer Care Specialist- Civil