wfm scheduling analyst

facility supervisor

factory manager

operations manager

projects manager

supervisor wfm

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 People management as he will lead WF staff.
 </li>
 <li>
 Ability to create and track the budget.
 </li>
 <li>
 Creates reports on historical data and forecasting results.
 </li>
 <li>
 Analyzes data and recommends solutions for implementation.
 </li>
 <li>
 Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.
 </li>
 <li>
 Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
 </li>
 <li>
 Maintains holiday pattern forecasts to ensure effective coverage for holidays.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 English level B1.
 </li>
 <li>
 Proficiency in MS Applications.
 </li>
 <li>
 At least 2-3 Years Exp as WF Supervisor.
 </li>
 <li>
 Excellent Forecasting Knowledge.
 </li>
 <li>
 Knowledge of service level Calculations.
 </li>
 <li>
 Problem-solving, Communication, and leadership skills.
 </li>
 <li>
 Analytical thinking.
 </li>
 <li>
 Good Business Writing Skills.
 </li>
 <li>
 RTM Experience is must.
 </li>
 </ul>
</div>

Supervisor WFM

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary:
 
 
 
 The Workforce SPV prepares and produces work volume and staffing forecasts, as well as comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce SPV makes adjustments and recommendations for optimizing scheduling to maximize service and quality. Also to have the ability to forecast and schedule for in-house and outsource.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 People management as he will lead WF staff.
 </li>
 <li>
 Ability to create and track the budget.
 </li>
 <li>
 Creates reports on historical data and forecasting results.
 </li>
 <li>
 Analyzes data and recommends solutions for implementation.
 </li>
 <li>
 Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.
 </li>
 <li>
 Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
 </li>
 <li>
 Maintains holiday pattern forecasts to ensure effective coverage for holidays.
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 English level B2.
 </li>
 <li>
 Proficiency in MS Applications.
 </li>
 <li>
 At least 3-4 Years Exp as WF Supervisor.
 </li>
 <li>
 Excellent Forecasting Knowledge.
 </li>
 <li>
 Knowledge of service level Calculations.
 </li>
 <li>
 Problem-solving, Communication, and leadership skills.
 </li>
 <li>
 Analytical thinking.
 </li>
 <li>
 Good Business Writing Skills.
 </li>
 <li>
 RTM Experience is preferred.
 </li>
 </ul>
</div>

<div>
 
 Teleperformance is a global digital business services company that delivers advanced, digitally powered services to streamline business operations for top brands. With a global scale and local presence, Teleperformance aims to support communities, clients, and the environment in meaningful and sustainable ways.
 
 
 
 
 
 
 Position Overview
 
 
 
 The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 
 Department
 
 :
 
 
 Project Workforce Management
 
 
 
 Reports to:
 
 
 
 WFM Assistant Manager
 
 
 
 
 
 
 Job summary/overview
 
 :
 
 
 The WFM Analyst L2 should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 Key responsibilities and accountabilities (may perform other duties as requested not specifically addressed in this document):
 
 
 <ul>
 <li>
 Analyze historical data to provide insights and recommendations for improving workforce efficiency.
 </li>
 <li>
 Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization.
 </li>
 <li>
 Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices.
 </li>
 <li>
 Driving continuous improvement in workforce planning processes.
 </li>
 <li>
 Be a true team member in Teleperformance &ndash; focused in the success of the company and the well-being of the team; Interaction with other departments in order to improve and or maximize the project(s) results; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company(producing fresh and imaginative ideas and solutions);
 </li>
 <li>
 Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 </li>
 <li>
 Communicate any known infractions of these Corporate Policies and procedures to the Teleperformance Management immediately; May perform other duties as requested not specifically addressed in this document).
 </li>
 </ul>
 
 
 
 
 
 Main Job Requirements Education and specific Training
 
 :
 
 
 
 <ul>
 <li>
 Higher Education Degree (preferential).
 </li>
 <li>
 Fluency in English (minimum B2)
 </li>
 <li>
 Work Experience: 2-5 years of Experience in project management and implementation. Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Special Certifications (if appropriate; identify if required to perform the job or just preferred).
 </li>
 </ul>
 
 
</div>

WFM Analyst

<div>
 
 Teleperformance is Hiring:
 
 Mid-Level WFM Scheduling Analyst &ndash; Teleperformance
 
 
 
 
 
 
 
 *Position Overview:
 
 
 
 We are looking for a detail-oriented WFM Scheduling Analyst to join our team. You will be responsible for creating and managing schedules for Operations Customer Experts, ensuring optimal staffing, smooth workflow, and employee satisfaction. As business needs change daily and weekly, you&rsquo;ll play a key role in aligning workforce availability with operational demands.
 
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 1: automatically allocate schedules to Operations Customer Experts to ensure service levels, legal compliance, and resource optimization.
 
 
 2: Analyze staffing requirements for each workplace.
 
 
 3: Discuss employee schedules directly with managers.
 
 
 4: Support database updates with employee information.
 
 
 5: Create and validate working schedules, manage schedule deviations, and prepare permanent schedules.
 
 
 6: Select Customer Service Representatives for new and ongoing projects/training.
 
 
 7: Schedule employees for training programs requiring new skills.
 
 
 8: Collaborate with other departments to enhance project performance.
 
 
 9: Actively participate in continuous improvement initiatives, offering fresh and innovative ideas.
 
 
 10: Immediately report any policy or procedure infractions to Teleperformance Management.
 
 
 
 
 
 
 *Required Qualifications:
 
 
 
 
 
 
 
 *Education &amp; Training:
 
 
 
 1: Higher Education Degree.
 
 
 2: Fluency in English.
 
 
 
 
 
 
 *Work Experience:
 
 
 
 1: 2&ndash;5 years in Customer Service and as a Scheduling and Forecasting Analyst , shared services, or related industries supporting international markets.
 
 
 
 
 
 
 *Skills &amp; Competencies:
 
 
 
 
 
 
 
 *Technical Skills:
 
 
 
 Strong knowledge of Microsoft Office (especially advanced Excel).
 
 
 Strong knowledge of WFM tools.
 
 
 
 
 
 
 *Soft Skills:
 
 
 
 1: Analytical mindset
 
 
 2: Flexibility
 
 
 3: Planning &amp; organizing
 
 
 4: Problem solving
 
 
 5: Time management
 
 
 6: Decision-Making Scope
 
 
 
 
 
 
 *Decisions Expected:
 
 
 
 Report any issues affecting projects or the organization to the WFM Assistant Manager.
 
 
 
 
 
 *How to Apply
 
 
 Send your CV to: mahiiemuhammed@gmail.com or Apply her.
 
 
 Kindly mention WFM Scheduling Analyst in the email subject to help us reach your application faster and ease the screening process.
 
</div>

WFM Scheduling Analyst

<div>
 
 
 Job Title:
 
 Mid-Level
 
 WFM Scheduling Analyst
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 Education and specific Training:
 
 
 <ul>
 <li>
 Higher Education Degree.
 </li>
 <li>
 Fluency in English.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 Two to five years
 
 on Contact Center&rsquo; and shared services for international markets and as a WFM Scheduler.
 
 
 
 
 
 
 Tools Required:
 
 
 
 Teleopti is one of the leading names in
 
 Workforce Management (WFM)
 
 software, which is a crucial tool for WFM Analysts and Scheduling teams.
 
 
 
 
 
 🗓️ For Scheduling
 
 
 The scheduling function uses Teleopti to build and manage the daily, weekly, and monthly work schedules for agents.
 
 
 
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).
 </li>
 </ul>
 
 
 
 
 
 Competencies and specific skills:
 
 
 <ul>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority:
 
 
 
 
 Decisions Expected:
 
 
 
 
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact the Projects and the Organization.
 </li>
 </ul>
 
 
 Recommendations Expected:
 
 
 
 
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
</div>

Konecta

<div>
 
 Role Summary:
 
 
 
 
 
 The Real-Time Analyst (RTA) plays a key role by ensuring optimal
 
 
 adherence to schedule, real-time performance tracking, and workforce efficiency. This position is
 
 
 focused on live monitoring, intraday reporting, and timely escalation to sustain operational flow across
 
 
 inbound telesales operations.
 
 
 As the gatekeeper of schedule integrity and service-level compliance, the RTA continuously analyzes
 
 
 agent availability, call traffic, and auxiliary times to proactively address gaps, late logins, and adherence
 
 
 trends. This role is pivotal to achieving operational targets such as Average Handle Time (AHT),
 
 
 Contact Rate, and Service Level Agreements (SLAs). The RTA collaborates closely with Team Leaders and
 
 
 the Workforce Management team to implement schedule changes, manage shrinkage, and optimize
 
 
 capacity.
 
 
 This highly analytical role demands agility, attention to detail, and effective communication to balance
 
 
 client expectations with real-time operational dynamics.
 
 
 
 
 
 Key Responsibilities:
 
 
 Monitor agent adherence, login/logout patterns, and schedule variances.
 
 
 Track intraday performance metrics such as call volume, AHT, and occupancy.
 
 
 Publish real-time dashboards and hourly performance updates.
 
 
 Coordinate with Team Leaders to resolve adherence issues and absenteeism.
 
 
 Perform live skilling and re-skilling based on traffic fluctuations.
 
 
 Escalate risks (underperformance, volume spikes, downtime) to WFM and Ops.
 
 
 Recommend intraday staffing adjustments, breaks, and overtime requirements.
 
 
 Maintain shrinkage logs and drive schedule compliance across shifts.
 
 
 Support real-time reporting to clients and internal stakeholders.
 
 
 Participate in post-day reviews to improve forecast accuracy and shift planning.
 
 
 
 
 
 Requirements:
 
 
 1&ndash;2 years in WFM/RTA roles within BPO or customer service operations.
 
 
 Strong understanding of contact center metrics and queue management.
 
 
 Experience with WFM tools (e.g., NICE IEX, Verint, Genesys, or similar).
 
 
 
 
 
 Proficient in MS Excel, especially formulas and pivot tables.
 
 
 Sharp analytical thinking and high attention to detail.
 
 
 Strong communication and stakeholder coordination skills.
 
 
 
</div>

Real-Time Analyst (RTA)

<div>
 
 Position Overview
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 which employees are available to work and which skills they have to choose the best work schedule and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of the employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedules deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 
 Education and specific Training
 
 <ul>
 <li>
 Higher Education Degree &ndash; preferential.
 </li>
 <li>
 Fluency in English. Work Experience
 </li>
 <li>
 Up to two years on Contact Center&rsquo;s and shared services for international markets and/or related industries.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills Other Requirements
 
 
 Technical Skills:
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel). Competencies and specific skills:
 </li>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 Decision Making Authority
 
 
 Decisions Expected:
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact on the Projects and the Organization.
 </li>
 </ul>
 
 Recommendations Expected:
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
 
 
</div>

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46 supervisor wfm jobs IN Cairo

Supervisor WFM

Supervisor WFM

WFM Analyst

WFM Scheduling Analyst

WFM Scheduling Analyst

Real-Time Analyst (RTA)

WFM Scheduling Analyst