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system support engineer

Physicians Revenue Group

Job Summary The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.Job Location: Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. &ndash; 4:00 a.m.) Key Responsibilities System Support &ndash; L1 Responsibilities<ul><li>Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.</li><li>Troubleshoot end-user problems following A+ and ITSM best practices.</li><li>Install, configure, and maintain laptops, desktops, and peripherals.</li><li>Perform routine maintenance and basic health checks on user PCs.</li><li>Support and troubleshoot remote desktop tools used by staff.</li></ul>User &amp; System Administration<ul><li>Assist with password resets, permission updates, and user access requests according to IT policies.</li></ul>Ticketing, SLA &amp; Reporting<ul><li>Log, track and resolve tickets in the IT Helpdesk system within defined SLA timelines.</li><li>Escalate unresolved or complex issues to L2/L3 teams with proper documentation.</li><li>Ensure accurate ticket notes, troubleshooting steps and resolution details.</li></ul>Communication &amp; Coordination<ul><li>Communicate effectively with users, explaining issues and solutions in simple language.</li><li>Maintain professional behavior when dealing with urgent or critical issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1+ year of experience in IT support, helpdesk, or technical troubleshooting.</li><li>Strong understanding of IT infrastructure basics (OS, networks, hardware).</li><li>Experience using IT Helpdesk systems and understanding of SLAs.</li><li>Working knowledge of remote support tools, Windows OS, and MS Office troubleshooting.</li><li>Ability to diagnose hardware/software problems efficiently.</li><li>Strong communication, customer service, and problem-solving abilities.</li><li>Ability to work under pressure and during critical incident situations.</li><li>Good documentation and reporting skills.</li></ul>Preferred Qualifications<ul><li>A+ certification (or equivalent practical experience).</li><li>Familiarity with AD, basic networking, VPN, and service desk environments.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer

Amco IT Systems

Job OverviewWe are looking for a Network &amp; System Support Engineer to handle technical support for our US-based clients. The candidate must be capable of resolving both system and network-related issues efficiently and professionally.Key Responsibilities<ul><li>Troubleshoot and resolve system and network issues (L1/L2).</li><li>Support Windows, Linux, servers, AD, DNS, DHCP.</li><li>Manage routers, switches, firewalls, VPNs.</li><li>Monitor network performance and perform routine maintenance.</li><li>Respond to support tickets within SLA.</li><li>Communicate clearly with US clients and document all work.</li></ul>Required Skills<ul><li>2&ndash;5 years of experience in system/network support.</li><li>Strong understanding of networking (TCP/IP, VLANs, routing, switching).</li><li>Experience with Windows Server, Linux basics, and Active Directory.</li><li>Familiarity with firewalls and VPNs.</li><li>Good troubleshooting and communication skills.</li></ul>Preferred<ul><li>Experience with MSPs or international support.</li><li>Certifications: CCNA, Network+, MCSA (optional).</li><li>Experience with ticketing tools (e.g., Zendesk, ConnectWise).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience supporting both system and network issues (L1/L2)? Please specify your years of experience.</li><li>Which networking devices or technologies have you worked with? (e.g., routers, switches, firewalls, VPNs)</li><li>What is your experience with Windows Server, Active Directory, DNS, and DHCP?</li><li>What are your expected monthly salary and earliest availability?</li><li>What is your current monthly salary?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Network & System Support Engineer

OLX Pakistan

<div>
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 <ul>
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 Responsible to analyze functional problems and determine techniques/requirements feasible for expedited solutions.
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 Responsible for server configuration, Backup, Full System Ready
 </li>
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 Responsible to utilize network management tools (Solar-winds) to monitor, evaluate, and report health statistics of WAN/LAN.
 </li>
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 Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
 </li>
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 Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
 </li>
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 Responsible for the Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble-Ticket system.
 </li>
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 Ensure to update, maintain, and validate known error database.
 </li>
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 Ensure the accountability for administration of Remedy Action Request System solutions.
 </li>
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 Development, publishing and maintenance of statistical, management and custom reports.
 </li>
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 Support information assurance by; Updating and maintaining content, classification, and protection of organization Web sites, and Access management
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 <li>
 The incumbent will also be responsible to perform duties like Installing new software
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 Installing new hardware (servers, printers, computer workstations, etc.)
 </li>
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 Setting up user accounts, permissions and passwords
 </li>
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 Overseeing security of all systems, especially the internet, and installing antivirus protection
 </li>
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 Fixing network faults
 </li>
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 Network maintenance
 </li>
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 Technical support for people using the network
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 Training staff on new systems
 </li>
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 Day to day admin and monitoring of network use
 </li>
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 Planning future improvements, suggesting IT solutions to business problems
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 Making sure all IT meets industry standards
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 Supervising help desk staff If you choose to work for a large company, it&rsquo;s likely you&rsquo;ll have a designated area of the network to work on; if you work for a smaller company you&rsquo;ll probably be in charge of the entire network
 </li>
 </ul>
 
 
 
 
 
 
 Job Specification:
 
 
 
 
 
 
 
 Minimum Bachelors degree with 2-5 years of relevant experience
 
 
 Good at problem solving
 
 
 Good at organizing and multitasking
 
 
 Able to explain technical problems in a simple terms
 
 
 Team player
 
 
 A dedication to continually update knowledge
 
 
 A clear understanding of the employer&rsquo;s particular system
 
</div>

VIION Technology (Viper Group)

Viper Group is looking for System Support &amp; Service Engineer Intern who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Good speaking and writing skills in English</li><li>Rs. 5,000 stipend along with initial training for 3 months</li><li>- Walk-in-Interviews at - https://maps.app.goo.gl/1LsT6PgKCaFPDWpn7</li></ul>- Bring your Inter Marksheet or Degree - CNIC - Passport size photo (Soft form)Education:<ul><li>Intermediate or Graduate in IT</li></ul>Experience:<ul><li>Not Required</li></ul>This is an onsite Job at Gulberg LahoreJob Types: Internship, Fresher, Full-timeWork Location: In person

System Support Engineer (Internship)

Contegris Pvt Ltd

Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer | L-1

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer L-1

Technical Support Engineer L-1

Explore 1691+ System support engineer in Lahore Pakistan this December. Find roles across top companies and apply now to boost your career.

1691 system support engineer jobs IN Lahore Pakistan

System Support Engineer

Network & System Support Engineer

System Support Engineer

System Support Engineer (Internship)

Support Engineer | L-1

Support Engineer L-1

Technical Support Engineer L-1