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maintenance team leader

team leader/subject matter expert - contact center Jobs in Arabic Jobs In Arabic Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates

team leader/subject matter expert - contact center

trainer/ quality analyst - contact center ( bilingual - english/ arabic ) Jobs in Arabic Jobs In Arabic Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates

trainer/ quality analyst - contact center ( bilingual - english/ arabic )

assistant team leader Jobs in Arabic Jobs In Arabic Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates

assistant team leader

team leader subject matter expert contact center

Concentrix

<div>
 <strong>
  Essential Functions / Core Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Manage the daily operations and admin as assigned but not limited to
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
  </li>
  <li>
   Actively involved on client calls and ensuring that updates are timely communicated to the team.
  </li>
  <li>
   Working with colleagues to effectively run the Contact Centre operation.
  </li>
  <li>
   Interviewing and hiring of appropriate candidates, as needed.
  </li>
  <li>
   Preparing reports and analyze data to self-understand and assist in management decisions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Lead and motivate the team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Providing supervision and motivation of staff to foster competitive performance.
  </li>
  <li>
   Ensuring efficient and productive handling of inbound call volumes.
  </li>
  <li>
   Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
  </li>
  <li>
   Maintaining knowledge of all programs/projects the inbound unit supports.
  </li>
  <li>
   Assisting staff with questions pertaining to the products and services offered by the client.
  </li>
  <li>
   Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
  </li>
  <li>
   Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.
  </li>
  <li>
   Fostering career advancement of the team members within the project or lateral movement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Manage performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
  </li>
  <li>
   Set objectives and clearly communicate goals and targets that needs to be met every month.
  </li>
  <li>
   Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
  </li>
  <li>
   Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
  </li>
  <li>
   Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
  </li>
  <li>
   Assessing staff capabilities and identifying appropriate development and training opportunities.
  </li>
  <li>
   Setting the appropriate expectations of conduct and professionalism through example.
  </li>
  <li>
   Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
  </li>
  <li>
   Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively managing and strengthening relationship with the Client representative/s.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
 <br/>
 <br/>
 <ul>
  <li>
   You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
  </li>
  <li>
   A bilingual English (B2+ level) and native Arabic speaker.
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
  </li>
  <li>
   You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
  </li>
  <li>
   Analytical, efficient and thorough.
  </li>
  <li>
   Proficiency with technology, especially computers, software applications, and phone systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 <br/>
 <br/>
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>


Team Leader/Subject Matter Expert - Contact Center

<div><p><b>ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES</b></p><p></p><p><b>
Manage the daily operations and admin as assigned but not limited to</b></p><ul>
<li>Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.</li>
<li>Actively involved on client calls and ensuring that updates are timely communicated to the team.</li>
<li>Working with colleagues to effectively run the Contact Centre operation.</li>
<li>Interviewing and hiring of appropriate candidates, as needed.</li>
<li>Preparing reports and analyze data to self-understand and assist in management decisions.</li>
</ul><p></p><p><b>Lead and motivate the team</b></p><ul>
<li>Providing supervision and motivation of staff to foster competitive performance.</li>
<li>Ensuring efficient and productive handling of inbound call volumes.</li>
<li>Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.</li>
<li>Maintaining knowledge of all programs/projects the inbound unit supports.</li>
<li>Assisting staff with questions pertaining to the products and services offered by the client.</li>
<li>Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.</li>
<li>Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.</li>
<li>Fostering career advancement of the team members within the project or lateral movement.</li>
</ul><p></p><p><b>Manage performance</b></p><ul>
<li>Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.</li>
<li>Set objectives and clearly communicate goals and targets that needs to be met every month.</li>
<li>Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.</li>
<li>Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.</li>
<li>Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.</li>
<li>Assessing staff capabilities and identifying appropriate development and training opportunities.</li>
<li>Setting the appropriate expectations of conduct and professionalism through example.</li>
<li>Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.</li>
<li>Working with other supervisors and management team members to support advisors and maximize customer satisfaction.</li>
</ul><p></p><p><b>Client Management</b></p><ul><li>
Effectively managing and strengthening relationship with the Client representative/s.</li></ul><p></p><p><b>
CANDIDATE PROFILE</b></p><p></p><p>
Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
</p><ul><li>You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.</li><li>A bilingual English (B2+ level) and native Arabic speaker.</li><li>Strong communication and interpersonal skills.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.</li><li>Analytical, efficient and thorough.</li><li>Proficiency with technology, especially computers, software applications, and phone systems.</li></ul><p></p><p><b>
Disclaimer
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div>

TechnipFMC

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><b>Location:
</b>Abu Dhabi, AE
</div></div></div></div><div><div><div><div><b>Employment type: </b>Employee
</div></div></div></div><div><div><div><div><b>Place of work: </b>Office
</div></div></div></div><div><div><div><div><b>Offshore/Onshore: </b>Onshore
</div></div></div></div><div></div><div><div><p>TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration &ndash; and we want you to be part of it. You&rsquo;ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.</p>
</div></div><div><div><div><div><div><div><div><div>Job Purpose</div>
</div><div><div>
Why does this job exist? What is the main duty and what is it for?<br>
<ul><li>Coordinates unconventional operations executed by the Technical Service Personnel and Asset Management. Ensures the optimization of QHSES and compliance to policies and regulations at work sites, onshore and offshore</li></ul></div></div></div><div><div><div>
Job Description</div>
</div><div><div><i>
Describe accountabilities
</i></div><div><i>Accountabilities must be specific, measurable, realistic, non-discriminatory, and unambiguous.</i></div>
<ul><li>Serves as a point of contact for customers during project planning and execution, also for the various functional areas</li></ul>
<ul><li>Coordinates Field services operations, ensures compliance with established sales and cost budgets and schedules</li><li>Ensures site organization of service technicians, in coordination with engineers, logistics and warehouse function and local agents and suppliers</li><li>Builds and maintains relationship with customer and other suppliers associated with the project</li><li>Performs the planning of project execution</li><li>Coordinates with Service Project Manager to establish a realistic project schedule and monitors compliance with the defined project objectives and project management processes</li><li>Ensures that the project status and progress is effectively communicated to the Project Team and to the customer</li><li>Plans and communicates the project asset supply and staffing plans and organization. Conducts billing for services and maintains all job-related documentation.</li><li>Ability to provide input and solve difficult/specialized technical issues that require knowledge related to technical/functional project field</li></ul>
<ul><li>Maintains monthly reporting's on P&amp;L financials</li></ul>
<ul><li>Reviews and approves Field Service Orders and in-country invoices</li><li>Visits clients as required to review operations. Works within the defined contract and issues notices on those operations that increase scope</li><li>Checks that all field procedures are received, accurate, followed and signed-off on</li><li>Acts as Technical subject-matter expert or Promotes liaison with the Technical Subject-Matter experts</li><li>Ensures that all organization activities and operations under his/her perimeter are carried out in compliance with internal policies and applicable laws and regulations</li><li>Implements policies and programs as needed. May also challenge and improves those policies</li></ul>
<div><i>
Describe responsibilities with emphasis on contribution and outcomes.</i></div>
<div><i>
If relevant, also describe Main Tasks and eventual </i><i>Roles</i><i> from Global Business Process Management System (GBPMS) to be performed.</i></div>
<div><i>
Please use action verbs and organize your list in order of importance from the most to the least important.</i></div>
<div><i>
For most jobs, up to 15 statements are sufficient to cover the main tasks and Roles.</i></div></div></div><div><div><div>
You are meant for this job if:</div>
</div><div><div>
Describe requirements on knowledge, education, skills, and experience<br>
Must have:</div>
<div>
A. REQUIRED KNOWLEDGE/FORMAL EDUCATION:<br>
<ul><li>Degree in engineering or technical subject preferred (not essential if compensated by substantial field experience).</li><li>In-depth understanding of oilfield operations, frac and unconventional equipment, and project management methodologies.</li><li>Work experience can compensate for lack of formal Education</li></ul></div>
<div>
B. REQUIRED EXPERIENCE:<br>
<ul><li>Demonstrated hands-on field experience in wellhead or related oil &amp; gas operations.</li><li>Proven track record supervising projects in a fast-paced, high-pressure environment.</li><li>Experience with TechnipFMC iComplete systems is a significant advantage.</li></ul></div>
<div>
C. REQUIRED CERTIFICATE(S):<br>
<ul><li>BOSIET, H2S awareness, TechnipFMC HSE, and quality programs.</li><li>Additional certifications in project management, Lean Six Sigma (e.g., PMP) are a plus.</li></ul></div>
<div>
D. REQUIRED INTERPERSONAL SKILLS:<br>
<ul><li>Strong English language communication and stakeholder management skills; able to build trust with clients and internal teams.</li><li>High resilience&mdash;remains calm and effective under pressure, handles frustration and setbacks professionally.</li><li>Culturally aware and able to work with diverse, multidisciplinary teams.</li><li>Self-starter: demonstrates initiative, autonomy, and a proactive approach to problem-solving.</li><li>Patient and adaptable; able to handle frustration and annoyance without outward indications.</li></ul></div>
<div>
E. REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:<br>
<ul><li>Advanced proficiency in reading engineering drawings and layouts (Visio, CAD).</li><li>Strong analytical and process improvement mindset; able to identify and implement operational efficiencies.</li><li>Proficient in Microsoft Office 365 Suite, SAP, and digital field ticketing systems.</li><li>Comfortable with oilfield lingo and able to adapt communication style to different audiences.</li></ul></div>
<div>
F. REQUIRED MANAGERIAL SKILLS<br>
<ul><li>Demonstrated leadership in field and project settings.</li><li>Ability to manage competing priorities and adapt to sudden changes in planning and operations.</li><li>Experience in coaching, mentoring, and developing field teams.</li></ul></div>
<div>
Note:<br>
<ul><li>The qualifications, certifications, and skills outlined in this Local Position Description reflect the preferred requirements for the role. Where an employee&rsquo;s current profile (e.g., educational background, certifications, or prior experience) does not fully align with these requirements, the variance has been reviewed and acknowledged by Management.</li></ul>
The employee has nonetheless demonstrated the capability to perform the responsibilities of the role effectively through relevant experience, transferable skills, and/or internal development. This acknowledgment does not impact the employee&rsquo;s standing in the role and serves as official documentation that any such gaps are formally recognized and accepted</div></div></div><div><div><div>
Skills</div>
</div><div><div>English</div><div>
Communication</div></div></div><div><div><div>
Leadership Competencies</div>
</div><div><div>Act with Agility</div><div>
Adopt a Growth Mindset</div></div></div></div>
</div></div></div></div><div><div><p><b>Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.</b></p>
<p><b>TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.</b></p><br>
<p></p>
</div></div><div><div><div><div><b>Date posted: </b>Nov 25, 2025
</div></div></div></div><div><div><div><div><b>Requisition number: </b>15865</div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Service Project Coordinator - Unconventional

Dokainish & Company

<div>
 <strong>
  PORTS &amp; LOGISTICS SUBJECT MATTER EXPERT (SME) - UAE
  <br/>
  <br/>
 </strong>
 <strong>
  About us:
  <br/>
  <br/>
 </strong>
 Dokainish &amp; Company is a global organization that has been providing world class professional consultancy services since 2011. We have recently launched our MENA operations, headquartered in Abu Dhabi in the United Arab Emirates. This expansion supports our strategy to serve government and private sector clients in capital projects across construction, infrastructure, energy, and commercial developments.
 <br/>
 <br/>
 <strong>
  Overview:
  <br/>
  <br/>
 </strong>
 Dokainish &amp; Company is seeking experienced Subject Matter Experts (SMEs) to support strategic engagement within the ports, logistics, and maritime infrastructure sector. This role will provide execution-focused guidance across terminal operations, capital delivery programs, and governance transformation initiatives.
 <br/>
 <br/>
 <strong>
  This is a full-time position, and the selected candidate must be based in the UAE.
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide expert guidance on terminal operations, including yard and berth planning, crane productivity, and gate throughput optimization
  </li>
  <li>
   Support logistics and supply chain network assessments across intermodal assets
  </li>
  <li>
   Advise on marine and port infrastructure CAPEX programs ($50M+ portfolios), including constructability and delivery sequencing
  </li>
  <li>
   Contribute to assessments of digital port systems and automation initiatives (TOS / NAVIS preferred)
  </li>
  <li>
   Support program governance, integrated scheduling (P6), risk management, and executive reporting
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  This is a summary. Everyone at Dokainish &amp; Company is asked to contribute in a variety of ways to ensure that company goals and priorities are achieved.
  <br/>
  <br/>
 </em>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8-12+ years experience across ports, logistics, or marine infrastructure delivery
  </li>
  <li>
   Experience with tier-one port operators, global logistics providers, or major marine EPC contractors
  </li>
  <li>
   Background in terminal operations leadership, logistics network strategy, infrastructure project delivery, or PMO/controls roles
  </li>
  <li>
   Must have full professional proficiency of the English language
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primavera P6 and/or MS Project
  </li>
  <li>
   Power BI and advanced Excel
  </li>
  <li>
   Terminal Operating Systems (NAVIS, Tideworks, or similar) - preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Engineering, Logistics, or Operations (MBA / Master's degree preferred)
  </li>
  <li>
   PMP or equivalent certification preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location &amp; Mobility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   UAE-based
  </li>
  <li>
   Regional travel flexibility required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Candidate Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execution-focused industry practitioner
  </li>
  <li>
   Comfortable working directly with operations teams and senior leadership
  </li>
  <li>
   Ability to translate operational realities into capital delivery plans and governance frameworks
  </li>
  <li>
   Expected to provide practical guidance, challenge assumptions constructively, and support leadership decision-making processes
   <br/>
   <br/>
  </li>
 </ul>
 If you believe you have the experience, skills and qualifications to explore this exciting opportunity, we encourage you to apply and we can't wait to hear from you!
</div>


Ports & Logistics Subject Matter Expert (SME) - UAE

<div><p><b>PORTS &amp; LOGISTICS SUBJECT MATTER EXPERT (SME) - UAE</b><br>
<br>
<b>About us:</b></p><p>
Dokainish &amp; Company is a global organization that has been providing world class professional consultancy services since 2011. We have recently launched our MENA operations, headquartered in Abu Dhabi in the United Arab Emirates. This expansion supports our strategy to serve government and private sector clients in capital projects across construction, infrastructure, energy, and commercial developments.</p><p><b>
Overview:</b></p><p>
Dokainish &amp; Company is seeking experienced Subject Matter Experts (SMEs) to support strategic engagement within the ports, logistics, and maritime infrastructure sector. This role will provide execution-focused guidance across terminal operations, capital delivery programs, and governance transformation initiatives.</p><p><b>
This is a full-time position, and the selected candidate must be based in the UAE.
</b></p><p><b>Key Responsibilities:</b></p><ul><li>Provide expert guidance on terminal operations, including yard and berth planning, crane productivity, and gate throughput optimization</li><li>Support logistics and supply chain network assessments across intermodal assets</li><li>Advise on marine and port infrastructure CAPEX programs ($50M+ portfolios), including constructability and delivery sequencing</li><li>Contribute to assessments of digital port systems and automation initiatives (TOS / NAVIS preferred)</li><li>Support program governance, integrated scheduling (P6), risk management, and executive reporting</li></ul><p><i>
This is a summary. Everyone at Dokainish &amp; Company is asked to contribute in a variety of ways to ensure that company goals and priorities are achieved.</i>
</p><p><b>Requirements</b></p><p><b>
Required Experience</b></p><p></p><ul><li>8-12+ years experience across ports, logistics, or marine infrastructure delivery</li><li>Experience with tier-one port operators, global logistics providers, or major marine EPC contractors</li><li>Background in terminal operations leadership, logistics network strategy, infrastructure project delivery, or PMO/controls roles</li><li>Must have full professional proficiency of the English language.</li></ul><p></p><p><b>
Technical Skills</b></p><ul><li>Primavera P6 and/or MS Project</li><li>Power BI and advanced Excel</li><li>Terminal Operating Systems (NAVIS, Tideworks, or similar) - preferred</li></ul><p></p><p><b>
Education &amp; Certifications</b></p><ul><li>Bachelor&rsquo;s degree in Engineering, Logistics, or Operations (MBA / Master&rsquo;s degree preferred)</li><li>PMP or equivalent certification preferred</li></ul><p></p><p><b>
Location &amp; Mobility</b></p><ul><li>UAE-based</li><li>Regional travel flexibility required</li></ul><p></p><p><b>
Candidate Profile</b></p><ul><li>Execution-focused industry practitioner
</li><li>Comfortable working directly with operations teams and senior leadership</li><li>Ability to translate operational realities into capital delivery plans and governance frameworks</li><li>Expected to provide practical guidance, challenge assumptions constructively, and support leadership decision-making processes</li></ul><p></p><p>
If you believe you have the experience, skills and qualifications to explore this exciting opportunity, we encourage you to apply and we can't wait to hear from you!</p></div>

Etihad Rail Operating Companies

<div>
 <p>
  The Terminal Facilities Maintenance Manager performs technical management of the network wide Facilities for Terminals related Maintenance Services Contracts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Roles and Responsibility
 </p>
 <ul>
  <li>
   Perform the day-to-day technical management of the Terminals Facilities related Maintenance Services and support the Contract Manager in commercial / legal disputes.
  </li>
  <li>
   Ensures a standard approach to safe working conditions and practices so as to ensure a safe working environment for all Employees and Contractors across the UAE wide Etihad Rail Network.
  </li>
  <li>
   Performs regular visits to the Terminals across the Etihad Rail Network to verify the quality of the work, status of the assets and standardizations of processes.
  </li>
  <li>
   Participates on the monthly meetings with the Service Provider Maintenance Managers and facilities Management Supervisors across the several regions / Maintenance Centres and drives Service Delivery excellence.
  </li>
  <li>
   Review of fault reports and identifies systematic (network wide) technical issues and drive the timely resolution of these by the Maintenance Service Provider and Supervisors.
  </li>
  <li>
   Approves the Facilities Management related Invoices and ensures that all SAP accounting tasks (SES, CRO, etc.) are performed in order to ensure timely settlement of such invoices.
  </li>
  <li>
   Manages all related Facilities Procurement requests, including PR creation and supporting documentation collection as well as follow up of all Signalling related procurement activities up to Service / Goods delivery.
  </li>
  <li>
   Support the Terminals Director in the creation / preparation of the yearly Operational Budget.
  </li>
  <li>
   Follows up on corrective actions and ensures that lessons learnt are cascaded to the whole Rail Network teams.
  </li>
  <li>
   Creates, reviews and updates all Facilities related Procedures, Instructions, Forms in accordance with the strategy set by the Terminals Director, and Business goals.
  </li>
  <li>
   Reviews all Service Provider&rsquo;s Maintenance Manuals and processes to ensure compliance with the Contractual dispositions and Etihad Rail DB Policies and Procedures.
  </li>
  <li>
   Ensures that his team and related sub-contractors comply Competence Management requirements to perform their duties.
  </li>
  <li>
   Manages the Facilities Management teams (and Facilities Sub-Contractors) to ensure that they are in-line with Operational and Safety objectives and plans.
  </li>
  <li>
   Reviews and endorses the Maintenance Service Provider Yearly Asset Maintenance Condition Report, where applicable.
  </li>
  <li>
   Prepares and participates in Business Continuation Exercises as Subject Matter Expert
  </li>
  <li>
   Participates in internal or external audit as Subject Matter Expert.
  </li>
  <li>
   Undertakes tasks and duties as directed by management and Terminals Director;
  </li>
 </ul>
 <p>
  Academic Qualifications:
 </p>
 <ul>
  <li>
   University degree in Electrical, Mechanical or Civil Engineering (or equivalent) and 10 years&rsquo; applicable experience;
  </li>
 </ul>
 <ol>
  <li>
   or
  </li>
 </ol>
 <ul>
  <li>
   High School Diploma and 15 years of applicable experience;
  </li>
 </ul>
 <p>
  Professional Qualifications:
 </p>
 <ul>
  <li>
   Full driving license or ability to convert it to UAE License
  </li>
  <li>
   Knowledge of Terminals within railway environment
  </li>
  <li>
   Knowledge of UAE Fire Code and Electrical Wiring Regulations, ESTIDAMA, ASHRAE and NFPA Standards
  </li>
  <li>
   Recognized training qualification within Facilities Management
  </li>
  <li>
   Knowledge of SAP Maintenance module
  </li>
  <li>
   Knowledge of auditing techniques
  </li>
  <li>
   Recognized competence assessor qualification
  </li>
  <li>
   Contract Management principles knowledge
  </li>
 </ul>
 <p>
  Experience:
 </p>
 <ul>
  <li>
   Proven experience with Facilities Management and Depot Equipment Systems
  </li>
  <li>
   Proven experience with fault and root cause analysis
  </li>
  <li>
   8 years&rsquo; relevant experience on Facilities Management
  </li>
  <li>
   5 years&rsquo; relevant experience in a Heavy Rail Environment in the Middle East
  </li>
  <li>
   User experience with SAP
  </li>
  <li>
   Contract Management Experience
  </li>
 </ul>
 <p>
  Other Skills:
 </p>
 <ul>
  <li>
   Native or Competent English level (IELTS overall band 6 or equivalent)
  </li>
  <li>
   Physically fit to perform inspections in high heat environment
  </li>
  <li>
   Ability to Manage multi-cultural and multi-disciplinary teams
  </li>
  <li>
   Good planning skills
  </li>
  <li>
   MS Office skills
  </li>
  <li>
   Report Writing skills
  </li>
  <li>
   Analytical skills for problem solving
  </li>
 </ul>
 <p>
  Good communication and interpersonal skills and a proven ability to motivate and direct employees
 </p>
</div>


Terminal Facilities Maintenance Manager

Infotech Electromechanical

<p><b>Role Overview:</b><br/>Experienced Mechanical Engineer and Maintenance Supervisor leading maintenance operations. Expert in preventive, corrective, and overhaul maintenance, ensuring optimal equipment performance, operational efficiency, and strict adherence to HSE standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Spearhead a team of up to 30 technicians, including mechanics, electricians, welders, and skilled helpers, coordinating daily workflows, job allocation, and manpower management.</li><li>Plan, supervise, and execute preventive and corrective maintenance for LDVs, HDVs, diesel generators, centrifugal pumps, welding machines, air compressors, and fire tenders.</li><li>Maintain 100% commitment to HSE standards through in-house training, Toolbox Talks, risk assessments, spot checks, and emergency drills.</li><li>Manage inventory, raise work orders, and coordinate with Procurement, Engineering, and Supply Chain teams for seamless material and spare parts management.</li><li>Monitor equipment conditions continuously, prepare daily/weekly/monthly reports, and communicate updates to upper management.</li><li>Resolve maintenance challenges by collaborating with department heads and implementing innovative solutions.</li><li>Ensure quality control for all inward and outgoing workshop goods and conduct contractor equipment inspections.</li><li>Provide subject matter expertise (SME) to Lifting, Logistics, and Transportation departments.</li><li>Support site administration with rotation rosters, workforce trackers, and emergency response planning.</li></ul><p><b>Achievements:</b></p><ul><li>Significantly reduced equipment downtime through effective preventive and corrective maintenance strategies.</li><li>Maintained a safe working environment with zero major HSE incidents.</li><li>Streamlined workshop operations and improved maintenance workflow efficiency.</li></ul><p>Job Type: Full-time</p>

Maintenance Manager

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Terminal Facilities Maintenance Manager

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