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technical i it operations

Concentrix

<div><div><div><p><b>Information Technology
</b></p></div><div><div><div><b>Location</b></div>
<div>Giza, Egypt</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Technical I, IT Operations<p>
Job Description</p>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<br>
<br>
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<br>
<br>
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<br>
<br>
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<br>
<br>
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<br>
<br>
Join us and be part of this journey towards greater opportunities and brighter futures.<div>
As part of our team you will report to our Manager in IT Operations.</div><p><b>
Responsibilities:</b></p><ul><li><div>
Mount and install switches in the IDF and patching the stations.</div></li><li><div>
Perform hardware and software upgrades to peripheral equipment</div></li><li><div>
Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients</div></li><li><div>
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system</div></li><li><div>
Perform site maintenance and safety checks of assigned equipment</div></li><li><div>
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering</div></li><li><div>
Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.</div></li><li><div>
Make necessary independent decisions to correct errors or discrepancies in trouble tickets.</div></li></ul><p><b>
Qualifications:</b></p><ul><li><div>
1+ year of experience working in a call center</div></li><li><div>
CCNA, MCSA, SCCM, BigFix Certifications</div></li><li><div>
Fluency in English</div></li><li><div>
Bachelor's degree in Information Technology, Computer Science, or a related field is a must</div></li></ul><p>
Location:</p>
EGY Cairo Egypt-Smart Village Building B2110<p>
Language Requirements:</p><p>
Time Type:</p>
Full time2025-09-30<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Technical I, IT Operations

<p></p><div><p>Job Title:</p>
Technical I, IT Operations<p></p><p>
Job Description</p>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<br>
<br>
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<br>
<br>
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<br>
<br>
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<br>
<br>
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<br>
<br>
Join us and be part of this journey towards greater opportunities and brighter futures.<p>
As part of our team you will report to our Manager in IT Operations.</p><p></p><p><b>
Responsibilities:</b></p><ul><li><p>
Mount and install switches in the IDF and patching the stations.</p></li><li><p>
Perform hardware and software upgrades to peripheral equipment</p></li><li><p>
Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients</p></li><li><p>
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system</p></li><li><p>
Perform site maintenance and safety checks of assigned equipment</p></li><li><p>
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering</p></li><li><p>
Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.</p></li><li><p>
Make necessary independent decisions to correct errors or discrepancies in trouble tickets.</p></li></ul><p></p><p><b>
Qualifications:</b></p><ul><li><p>
1+ year of experience working in a call center</p></li><li><p>
CCNA, MCSA, SCCM, BigFix Certifications</p></li><li><p>
Fluency in English</p></li><li><p>
Bachelor's degree in Information Technology, Computer Science, or a related field is a must</p></li></ul><p></p><p>
Location:</p>
EGY Cairo Egypt-Smart Village Building B2110<p></p><p>
Language Requirements:</p><p></p><p>
Time Type:</p>
Full time2025-09-30<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div>

Advansys

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
<br><br>
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
<br><br>
<b>Description:</b><br>
<ul>
<li>Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person.</li>
<li>Troubleshoot hardware and software problems on desktops, laptops, and peripherals.</li>
<li>Install, configure, and maintain computer systems and software applications.</li>
<li>Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory.</li>
<li>Document and track support requests using the ticketing system, ensuring timely resolution.</li>
<li>Assist in the deployment of IT equipment and ensure systems are operational.</li>
<li>Implement and maintain security measures to protect sensitive data and network integrity.</li>
<li>Participate in team projects, providing support and input on system configurations and upgrades.</li>
<li>Conduct training sessions for users on software applications and IT best practices.</li>
<li>Stay updated on the latest technology trends and IT practices to provide the best support.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>1-3 years of experience in an IT support or technical support role.</li>
<li>Strong understanding of desktop operating systems (Windows, macOS) and common software applications.</li>
<li>Experience with hardware troubleshooting and repair.</li>
<li>Knowledge of networking concepts and basic network troubleshooting.</li>
<li>Familiarity with ticketing systems for tracking support requests.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to work independently as well as in a team environment.</li>
<li>Certifications such as CompTIA A+, HDI Support Center Analyst, or similar are a plus.</li>
</ul>


IT Support Engineer

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role purpose:</b></h2>
</div><div><p>
Web Factory Service Manager is responsible for maintaining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><ul><li>Planning, Organising &amp; Time Management &ndash; delivering on time, in line with existing process &amp; deadlines</li><li>
Effective Communication &amp; Stakeholder Management skills - both managing existing relationships, and building new ones</li><li>
Problem Solving skills: Analytical Thinking and Critical Analysis, especially troubleshooting technical issues</li><li>
Attention to details, ability to notice patterns and identify trends, over multiple systems/platforms and teams</li><li>
A strong agile mindset, particularly team spirit and self-responsibility</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience:</b></h2>
</div><div><ul><li>Technical experience: Development, QA/Testing, Incident Management (open to other types) &ndash; minimum 3 years</li><li>
Based on this, a basic level knowledge in several programming languages (e.g. Java, PHP, SQL, Linux-Shell script)</li><li>
High level of Knowledge ITIL framework, based on multiple years of experience working within it, e.g. in Operations, Incident Management etc.</li><li>
And, common technical/IT knowledge, based e.g. on a degree, apprenticeship, several certifications &ndash; not just experience, but theory too</li><li>
Troubleshooting skills and experience through any form of technical experience, if possible, from Incident and/or Problem Management</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have technical / professional qualifications:
</b></h2></div><div><p>1- Development, QA/Testing, Incident Management.</p><p>
2- High level of Knowledge ITIL framework</p></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS #BeUnrivalled #Createthefuture</b></h2></div></div></div></div><div></div>

Service managment specialist (VOIS)

Hilton

<div><p>Commercial Director/Manager</p><p>
The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.</p>
<p></p><p>This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.</p>
<p></p><p>The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.</p>
<p></p><p>The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.</p>
<p></p><p>A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:</p>
<ul><li>Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li>
<li>Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li>
<li>Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li>
<li>Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li>
<li>Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li>
<li>Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li>
<li>Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.</li>
<li>Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li>
<li>Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li>
<li>Participate in the leadership activity of the Hotel and Region.</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.</li>
<li>Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li>
<li>3+ experience working in a collaborative/matrixed environment</li>
<li>3+ years working with departmental financial data to make strategic/tactical decisions</li>
<li>3+ years of experience evaluating and identifying business opportunities for a business</li>
<li>At least 3 years of experience managing a sales or commercial team</li>
<li>Fluent in English</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>3+ years working in a multi-complex hotel/travel industry environment</li>
<li>Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li>
<li>Local language, strong attribute to have</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Commercial Director/Manager

<div><p>Guest Service Agent</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose:</b></h2>
</div><div><p>
Product Leads are primarily responsible for new projects when we launch something brand new, we need experienced and trustworthy professionals to lead the way.in that case it will be the product lead<br>
They&rsquo;re responsible for the entire E2E product life-cycle from new feature development, continuous improvement, product life-cycle management including supporting and executing the product roadmap, defining product success metrics and KPIs.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><ul><li>Supports and contributes to the product vision, strategy, features and product backlog prioritization</li><li>Communicate the roadmap in terms of both value/business benefits and deliverables to the stakeholders and the team. [ex: Inspect and adapt in SAFe framework]</li><li>Responsible for planning releases, and dependencies for future &amp; near product goals.</li><li>Leads technical discussions on defining different KPIs with business teams with the ability to run SQL queries on GCP and Tableau or similar platforms</li><li>Performing Data Gap Analysis</li><li>Solid understanding/presenting backend data and data pipelines on GCP</li><li>Responsible for the complete understanding of the impacts of features on product strategy &amp; operations &amp; business processes</li><li>Responsible for the overall objectives, goals, KPIs/OKRs and ensuring we are moving towards it.</li><li>Perform regular control checks on the work performed by less experienced product owners.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience:</b></h2>
</div><div><ul><li>Experience in Leading/Mentoring other product owners</li><li>Excellent analytical skills with a creative approach to problem-solving, combining the ability to focus on details while maintaining the &quot;Overall picture&quot; clearing any impediments and/or dependencies</li><li>Can analyze and interpret data to provide insight-driven direction and to understand and address root cause issues</li><li>Ability to onboard new streams of work, squads or business areas and to support the digital transformation of any project type</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have technical / professional qualifications:</b></h2>
</div><div><ul><li>Computer Science, Engineering or equivalent combination of education and experience (6+ years of experience)</li><li>Previous experience as a senior product owner is a must</li><li>Expert in agile &amp; software development knowledge.</li><li>Experience in defining and delivering Minimum Viable Products, running A/B tests and making data-driven decisions</li><li>Experience in communicating technical details to non-technical stakeholders</li><li>Knowledge of data management principles, data cleaning, model validation, and performance measurement</li><li>Experience writing complex SQL, R, and Python preferred</li><li>Experience using database tools to create efficient, timely data pipelines between environments (Snowflake, GCP, SQL) for analysis and implementation</li><li>knowledge of Data visualization tools like (Tableau, Power BI)</li><li>Good Experience in Machine Learning, Data Science or Advanced Analytics Topics</li><li>Solid proficiency in statistical programming (Python/R)</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS #BeUnrivalled #Createthefuture</b></h2></div></div></div></div><div></div>

Lead Product Owner (VOIS)

Explore 213+ Technical i it operations in Giza this September. Find roles across top companies and apply now to boost your career.

213 technical i it operations jobs IN Giza

Technical I, IT Operations

Technical I, IT Operations

IT Support Engineer

Service managment specialist (VOIS)

Commercial Director/Manager

Guest Service Agent

Lead Product Owner (VOIS)