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technical operations manager

The Emirates Group

A Technical Manager - Datacenter Facilities you will manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities. Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards. Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies.
In this role, you will:
<ul>
 <li>Define KPIs for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPIS. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.</li>
 <li>Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.</li>
 <li>Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.</li>
 <li>Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.</li>
 <li>Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work programme.</li>
 <li>Identify and develop needed products or services by creating Business Cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments.</li>
 <li>Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.</li>
 <li>Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money.</li>
 <li>Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.</li>
 <li>Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Drive projects through assigned project managers.</li>
</ul>

Technical Manager - Datacenter Facilities

W Group Holding

<div><h4 class="jobSectionHeader">Job Scope</h4>
The Technical Operations Director will lead the end-to-end technical operations of Hypermedia&rsquo;s Digital Operations Department, overseeing Ad Operations, Campaign Management, and Support &amp; Maintenance teams. This role bridges the gap between technology and business, driving operational excellence, system integration, and digital transformation across the organization.
The ideal candidate combines a strong IT and AdTech background with proven leadership in media and advertising operations. They will set up processes, workflows, and systems that enable scalability, accuracy, and efficiency, including the implementation and integration of CRM and AdOps tools across departments.<h4 class="jobSectionHeader">
Key Responsibilities</h4><h4 class="jobSectionHeader">
1. Digital Operations &amp; Transformation</h4><ul><li>
Define and execute a digital transformation roadmap aligned with Hypermedia&rsquo;s business goals.</li><li>
Lead system and workflow automation initiatives across AdOps, campaign delivery, and technical support.</li><li>
Evaluate and integrate CRM, CMS, and AdOps systems with existing infrastructure for seamless data flow.</li><li>
Oversee process standardization, documentation, and continuous improvement to enhance performance and collaboration.</li><li>
Manage RFPs and technical assessments for new digital and media technology solutions.</li></ul><h4 class="jobSectionHeader">
2. AdOps, Campaign, and Support Management</h4><ul><li>
Oversee all Ad Operations and campaign delivery functions, ensuring flawless execution and reporting.</li><li>
Lead the support and maintenance teams, ensuring high system uptime and swift issue resolution.</li><li>
Establish KPIs, SLAs, and quality benchmarks for campaign performance, system health, and support response.</li><li>
Collaborate with business, sales, and content teams to align operational capabilities with client objectives.</li></ul><h4 class="jobSectionHeader">
3. Technology &amp; Product Leadership</h4><ul><li>
Translate business requirements into functional and technical specifications.</li><li>
Own the lifecycle of internal tools, from design and development to deployment and maintenance.</li><li>
Evaluate existing tools and platforms, deciding whether to rebuild, integrate, or replace.</li><li>
Ensure scalability, security, and interoperability of all technology solutions.</li><li>
Supervise data infrastructure and architecture, ensuring robust analytics and insight generation.</li></ul><h4 class="jobSectionHeader">
4. Team Leadership &amp; Collaboration</h4><ul><li>
Manage, mentor, and grow a multi-disciplinary technical operations team across AdOps, IT, and engineering.</li><li>
Promote a culture of collaboration, accountability, and innovation.</li><li>
Build cross-department alignment (Sales, Operations, Content, Finance) to ensure clear communication between technical and non-technical stakeholders.</li><li>
Serve as the bridge between technical execution and business strategy, ensuring clarity and shared understanding.</li></ul><h4 class="jobSectionHeader">
5. Infrastructure, Integration &amp; Security</h4><ul><li>
Oversee system performance, cloud deployments (AWS/Azure), and cybersecurity.</li><li>
Define governance standards, IT policies, and data protection frameworks.</li><li>
Ensure secure and efficient integrations across systems and platforms.</li><li>
Maintain high availability and disaster recovery readiness across all digital systems.</li></ul><h4 class="jobSectionHeader">
6. Innovation &amp; Automation</h4><ul><li>
Drive initiatives that enhance efficiency through AI, automation, and data-driven decision-making.</li><li>
Champion the adoption of Agile and DevOps practices to improve delivery timelines and collaboration.</li><li>
Identify opportunities to enhance campaign efficiency and revenue optimization through automation and better tooling.</li></ul><h4 class="jobSectionHeader">
Required Technical Skills</h4><ul><li>
10&ndash;15 years of experience in IT management, Ad Operations, and digital product or systems development.</li><li>
Strong understanding of AdTech ecosystems, campaign trafficking, DSPs, SSPs, and programmatic workflows.</li><li>
Proven experience with CRM systems, workflow automation, and system integrations (API-based).</li><li>
Hands-on knowledge of cloud infrastructure (AWS/Azure), DevOps tools, and security frameworks.</li><li>
Strong grasp of data architecture, reporting, and performance analytics.</li><li>
Experience managing digital transformation projects within a media or advertising environment.</li></ul><h4 class="jobSectionHeader">
Essential Soft Skills</h4><ul><li>
Leadership: Ability to inspire, coach, and lead diverse technical teams.</li><li>
Communication: Fluent in both &ldquo;business&rdquo; and &ldquo;tech&rdquo; language; translating complexity into clarity.</li><li>
Strategic Thinking: Ability to balance operational execution with long-term digital strategy.</li><li>
Problem-Solving: Strong analytical mindset with a focus on continuous improvement.</li><li>
Stakeholder Management: Skilled in aligning cross-functional teams and managing expectations.</li><li>
Adaptability: Comfortable navigating ambiguity in a fast-evolving digital landscape.</li></ul><h4 class="jobSectionHeader">
About us</h4>
We're not just a workplace; we're a hub of excitement, fun, and challenges, tailor-made for visionary thinkers and top-notch achievers. This is the perfect moment to become a part of our team, as we're on the cusp of rapid growth, especially in the ever-evolving tech media landscape. 
 
With our headquarters situated in Dubai, Abu Dhabi, and an office in Beirut, we're expanding rapidly and looking for individuals who thrive in a fast-paced environment. We're on the lookout for those who can propel us forward by embracing technology and contributing to our efficiency. We're not interested in those stuck in old-fashioned ways; we want innovators who bring a growth mindset, are eager to learn, and are ready to apply their knowledge to propel us forward. 
 
Join us if you're passionate about making a difference, enhancing efficiency, and embracing technology. We're on the lookout for individuals who can seamlessly absorb new information and transform challenges into efficient solutions. It's not just a job; it's an invitation to be part of a cutting-edge team shaping the future of tech media. 
 
W Group l Hypermedia l DXTA l AiOO Tech</div>

Technical Operations Director

Hypermedia

Job Scope <div>
 The Technical Operations Director will lead the end-to-end technical operations of Hypermedia s Digital Operations Department, overseeing Ad Operations, Campaign Management, and Support &amp; Maintenance teams. This role bridges the gap between technology and business, driving operational excellence, system integration, and digital transformation across the organization. The ideal candidate combines a strong IT and AdTech background with proven leadership in media and advertising operations. They will set up processes, workflows, and systems that enable scalability, accuracy, and efficiency, including the implementation and integration of CRM and AdOps tools across departments.
 </div>
Key Responsibilities <div>
 1. Digital Operations &amp; Transformation <ul> <li> Define and execute a digital transformation roadmap aligned with Hypermedia s business goals. </li> <li> Lead system and workflow automation initiatives across AdOps, campaign delivery, and technical support. </li> <li> Evaluate and integrate CRM, CMS, and AdOps systems with existing infrastructure for seamless data flow. </li> <li> Oversee process standardization, documentation, and continuous improvement to enhance performance and collaboration. </li> <li> Manage RFPs and technical assessments for new digital and media technology solutions. </li> </ul> 2. AdOps, Campaign, and Support Management <ul> <li> Oversee all Ad Operations and campaign delivery functions, ensuring flawless execution and reporting. </li> <li> Lead the support and maintenance teams, ensuring high system uptime and swift issue resolution. </li> <li> Establish KPIs, SLAs, and quality benchmarks for campaign performance, system health, and support response. </li> <li> Collaborate with business, sales, and content teams to align operational capabilities with client objectives. </li> </ul> 3. Technology &amp; Product Leadership <ul> <li> Translate business requirements into functional and technical specifications. </li> <li> Own the lifecycle of internal tools, from design and development to deployment and maintenance. </li> <li> Evaluate existing tools and platforms, deciding whether to rebuild, integrate, or replace. </li> <li> Ensure scalability, security, and interoperability of all technology solutions. </li> <li> Supervise data infrastructure and architecture, ensuring robust analytics and insight generation. </li> </ul> 4. Team Leadership &amp; Collaboration <ul> <li> Manage, mentor, and grow a multi-disciplinary technical operations team across AdOps, IT, and engineering. </li> <li> Promote a culture of collaboration, accountability, and innovation. </li> <li> Build cross-department alignment (Sales, Operations, Content, Finance) to ensure clear communication between technical and non-technical stakeholders. </li> <li> Serve as the bridge between technical execution and business strategy, ensuring clarity and shared understanding. </li> </ul> 5. Infrastructure, Integration &amp; Security <ul> <li> Oversee system performance, cloud deployments (AWS/Azure), and cybersecurity. </li> <li> Define governance standards, IT policies, and data protection frameworks. </li> <li> Ensure secure and efficient integrations across systems and platforms. </li> <li> Maintain high availability and disaster recovery readiness across all digital systems. </li> </ul> 6. Innovation &amp; Automation <ul> <li> Drive initiatives that enhance efficiency through AI, automation, and data-driven decision-making. </li> <li> Champion the adoption of Agile and DevOps practices to improve delivery timelines and collaboration. </li> <li> Identify opportunities to enhance campaign efficiency and revenue optimization through automation and better tooling. </li> </ul>
 </div>
Required Technical Skills <div>
 <ul> <li> 10 15 years of experience in IT management, Ad Operations, and digital product or systems development. </li> <li> Strong understanding of AdTech ecosystems, campaign trafficking, DSPs, SSPs, and programmatic workflows. </li> <li> Proven experience with CRM systems, workflow automation, and system integrations (API-based). </li> <li> Hands-on knowledge of cloud infrastructure (AWS/Azure), DevOps tools, and security frameworks. </li> <li> Strong grasp of data architecture, reporting, and performance analytics. </li> <li> Experience managing digital transformation projects within a media or advertising environment. </li> </ul>
 </div>
Essential Soft Skills <div>
 <ul> <li> Leadership: Ability to inspire, coach, and lead diverse technical teams. </li> <li> Communication: Fluent in both business and tech language; translating complexity into clarity. </li> <li> Strategic Thinking: Ability to balance operational execution with long-term digital strategy. </li> <li> Problem-Solving: Strong analytical mindset with a focus on continuous improvement. </li> <li> Stakeholder Management: Skilled in aligning cross-functional teams and managing expectations. </li> <li> Adaptability: Comfortable navigating ambiguity in a fast-evolving digital landscape. </li> </ul>
 </div>
<div>
</div>

AHOY

Key Responsibilities<ul><li>Lead, mentor, and motivate the sales team to achieve targets and KPIs.</li><li>Oversee the technical/installation team, ensuring top-quality standards and timely delivery.</li><li>Build and maintain long-term relationships with key clients, car rental companies, and workshops.</li><li>Act as a bridge between technical operations and sales to ensure seamless execution.</li><li>Drive business growth through market development and leveraging existing networks.</li></ul><ul><li>Extensive experience in the telematics industry, with a proven track record of engaging with car rental companies and automotive workshops in the UAE.</li><li>Strong network of industry contacts across the UAE.</li><li>Demonstrated ability to manage cross-functional teams (sales + technical).</li><li>Excellent leadership, communication, and client management skills.</li></ul>

Sales & Operations Manager

Oxford Knight

<div>They're now looking for an experienced engineer to join the brand-new Trading Operations team, responsible for ensuring optimal trading operations and reacting promptly to issues. This is a pivotal role, where you'll work closely with traders and developers to automate workflows, improve system reliability &amp; efficiency, and tackle complex challenges within the HFT space.</div><div> </div><div>This role offers the opportunity to engage with cutting-edge technology, grow professionally, and thrive in a dynamic, fast-paced environment.</div><div> </div><div>Skills and Experience Required</div><div>3-5 years' experience in software engineering or IT</div><div>Strong Python scripting knowledge, for automation &amp; tooling</div><div>Proficiency with Linux systems, including shell scripting and networking.</div><div>Bachelor's degree in Engineering, Computer Science (or related) from a top-tier university</div><div>Strong teamwork and communication skills, including clear and concise documentation</div><div>Commitment to work in shifts and be part of an on-call rota is essential to ensure continuous operation of trading infrastructure</div><div> </div><div>Desirable</div><div>Experience with monitoring tools (e.g. Grafana, Prometheus, Loki, ElasticSearch or ClickHouse)</div><div>Familiarity with configuration management tools (e.g. Ansible and CI/CD systems)</div><div>Basic experience with AWS cloud services</div><div> </div>

Trading Operations Engineer

KitchenPark

IT Operations Administrator - Technology, KitchenPark - Dubai We are looking for an IT Operations Administrator to join our team in Dubai, UAE. The role involves supporting our IT systems, networks, and devices, ensuring smooth day-to-day operations and security compliance.Who we areKitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.What you'll do<ul><li>Respond to first and second-level requests and issues related to workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.</li><li>Review diagnostics and assess the functionality and efficiency of systems.</li><li>Implement and monitor security measures, certificates, and company compliance with requirements.</li><li>Onboards new employees, creates accounts, and configures hardware and software for those employees, assists in the training and orientation of new staff in the use of hardware and software.</li><li>Actively responds to Service Desk tickets, incoming calls, and/or emails, and escalates end user help requests within established Service Level Agreements.</li><li>Accurately documents instances of hardware failure, repair, installation, and removal by recording service desk problem-solving responses.</li><li>Basic administration of software and service licensing, including SaaS applications, O365, Teams, Jira, Google Workspace, Jira/Confluence, Zoom, and Slack. Procure and deploy Windows workstations.</li><li>Support and maintain LAN/WiFi, MDM, EDR, and other related technologies to secure IT assets and perform hardware and software system configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers.</li><li>Set up and support AV for conference rooms and high-profile presentations. Familiarity with audio mixers, microphones, camera management, and configuring meeting and webinar settings.</li></ul>What we're looking for<ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>3-5 years of experience in IT support, system administration, or IT operations.</li><li>Strong knowledge of Windows and macOS operating systems, hardware setup, and troubleshooting.</li><li>Experience with Microsoft 365 or Google Workspace and ticketing systems such as Jira, Confluence, Zoom, and Slack administration.</li><li>Familiarity with networking fundamentals (LAN/WiFi, routers, switches, VPNs) and endpoint management tools (MDM, EDR).</li><li>Understanding of IT security practices, certificates, and compliance requirements.</li><li>Experience supporting audio-visual systems for meetings, webinars, and live events.</li><li>Excellent problem-solving, communication, and customer service skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Fluency in English is a must.</li></ul>What else you need to knowThis role is based in our Dubai, Internet City office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together.

IT Operations Administrator - Technology, KitchenPark - Dubai

Largo SS Software LLC

The main work content is to respond to customer problems with products, monitor applications, and transfer problems that affect the business and cannot operate normally.Report customer or monitoring issues to relevant departments and follow up on progress at all times. In addition, online technical support personnel also need to support internal teams.More detailed job requirements are as follows:<ul><li>Good writing and communication skills in English. Proficiency in Chinese language is preferred.</li><li>Shift system (morning/Afternoon/evening), business operation 24/7, holidays and weekends are required to work according to the schedule</li><li>A high school diploma or above is sufficient (no work experience required).</li><li>Possess the ability to multi-task to complete various work tasks efficiently. The main tasks are system monitoring and recording log reports.</li><li>Transfer cases, support internal and customer questions or demands, accident case tracking and subsequent case follow-up with technical staff</li><li>Have a thorough understanding of product information and internal processes to assist customers in resolving issues correctly and intelligently.</li><li>Excellent written and verbal communication skills, as well as fast typing skills to respond to messages promptly and communicate internally or Customers communicate.</li><li>Able to maintain good working relationships with own team, cross-teams and even multiple customers, and promote communication with high emotional intelligence</li><li>Workplace relationships and positive contribution to team and company culture.</li><li>Have a good attitude, be willing to accept challenges, manage time wisely at work, and receive constructive feedback</li><li>Make timely adjustments later.</li><li>Adapt to a fast-paced work environment and be able to complete tasks with self-discipline</li></ul>Job Type: Full-timeLanguage:<ul><li>Chinese (Preferred)</li></ul>Job Type: Full-time

Technical Operation Support

Explore 9570+ Technical operations manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

9570 technical operations manager jobs IN Dubai United Arab Emirates

Technical Manager - Datacenter Facilities

Technical Operations Director

Technical Operations Director

Sales & Operations Manager

Trading Operations Engineer

IT Operations Administrator - Technology, KitchenPark - Dubai

Technical Operation Support