business analyst

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technical account manager

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it support engineer

technical services analyst

Aspen Holdings

JOB PURPOSE
We are looking for a Data &amp; Analytics Technical Services Analyst to support the design, development, maintenance, and optimization of data and analytics platforms by providing technical expertise in data integration, data quality, and analytics infrastructure. The role ensures reliable, secure, and efficient delivery of data analytics services that enable business intelligence, reporting, and advanced analytics capabilities across the organization. This position serves as a key technical resource, working closely with data engineers, analysts, and business users to troubleshoot issues, implement solutions, and ensure alignment with data governance and IT standards.
JOB REQUIREMENTS
Key Performance Areas
End-to-End BI Implementation
<ul>
<li>Lead the full lifecycle of Business Intelligence system implementation from planning and requirement gathering to deployment and post-go-live support across the EMENAC region.</li>
<li>Ensure alignment of BI solutions with regional and global data strategies, incorporating scalability, reusability, and long-term support considerations.</li>
</ul>
Requirements Gathering &amp; Analysis
<ul>
<li>Conduct detailed workshops with business stakeholders to capture, analyse, and validate functional and non-functional requirements.</li>
<li>Document current-state and future-state business processes, identifying gaps and opportunities for improvement to inform solution design.</li>
</ul>
Ownership of BI/BA Activities
<ul>
<li>Lead and manage the entire process of translating business needs into BI solutions through functional specifications and solution mapping, ensuring alignment with enterprise architecture and business requirements.</li>
<li>Independently oversee all BI/BA activities across the project lifecycle, ensuring successful delivery within scope, time, and quality expectations, while minimizing the need for supervision.</li>
<li>Ensure seamless integration of BI solutions by collaborating with business stakeholders and technical teams, addressing both functional and non-functional requirements throughout the process.</li>
<li>Provide expert guidance to the team on BI/BA best practices, ensuring consistent, high-quality output in all project phases.</li>
</ul>
Documentation, Solution design &amp; Recommendation
<ul>
<li>Define, document, and validate business KPIs, analytics requirements, reports, and dashboards to support informed decision-making, ensuring alignment with user needs and business objectives.</li>
<li>Prepare and maintain comprehensive business and functional requirement documentation, obtaining formal sign-off from stakeholders to ensure clarity and agreement.</li>
<li>Provide first-level design recommendations for BI solutions, ensuring they meet business requirements, user expectations, and align with the overall system architecture and goals.</li>
</ul>
Traceability &amp; Knowledge
<ul>
<li>Track and monitor requirements throughout the Software Development Life Cycle (SDLC) to ensure scope, quality, and alignment.</li>
<li>Facilitating seamless knowledge transfer to development and testing teams, providing ongoing support to ensure accurate understanding and execution.</li>
</ul>
UAT management and data warehouse integration
<ul>
<li>Drive User Acceptance Testing (UAT) by collaborating with business users to define test scenarios, ensuring successful validation of solutions.</li>
<li>Maintaining and overseeing the Data Warehouse environment, ensuring that all related interfaces and integrations function seamlessly and meet business requirements.</li>
</ul>
Compliance with IT SOPs
<ul>
<li>Ensure strict adherence to internal IT Quality Standard Operating Procedures (SOPs), including documentation, testing, validation, and audit readiness.</li>
</ul>

Data & Analytics Technical Services Specialist

Covenant Tel

We are seeking a dynamic Business Analyst with 2–3 years of experience, preferably in a consulting environment, to support strategic initiatives across market research, proposition development, client engagement, and partner coordination. This role is pivotal in shaping go-to-market strategies and driving business growth for our technology services portfolio. Key Responsibilities <ul><li>Conduct market and competitive research to identify trends, opportunities, and client needs across telecom, data science, and cybersecurity domains.</li><li>Collaborate with cross-functional teams to develop compelling proposition decks, pitch materials, and executive presentations.</li><li>Support client follow-ups, meeting coordination, and action tracking to ensure seamless engagement and delivery.</li><li>Facilitate partner interactions, including onboarding, documentation, and strategic alignment activities.</li><li>Analyze business performance metrics and contribute to internal reporting and decision-making.</li><li>Work closely with lead generation and digital marketing agency for smoother follow ups and coordination on both lead gen and brand building activities.</li></ul>

Business Analyst – Technology Services

Leadex Systems

We are looking for a skilled Business Analyst to join our team and support a Salesforce-based FinTech project. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that product requirements are clearly defined, understood, and successfully delivered.
Responsibilities
<ul>
<li>Gather, analyse, and document business requirements from stakeholders in the FinTech domain.</li>
<li>Translate business needs into detailed functional and non-functional requirements for the Salesforce platform.</li>
<li>Collaborate with developers, QA engineers, and product owners to ensure accurate implementation of requirements.</li>
<li>Conduct workshops, interviews, and process analysis to identify gaps and propose solutions.</li>
<li>Develop user stories, acceptance criteria, process flows, and wireframes as needed.</li>
<li>Maintain clear communication between business stakeholders and technical teams.</li>
<li>Stay updated on Salesforce capabilities and FinTech industry best practices.</li>
</ul>
Skills and Qualifications
<ul>
<li>Proven experience as a Business Analyst in Salesforce-related projects (Sales, Service, or Financial Services Cloud experience preferred).</li>
<li>Strong knowledge of the FinTech industry: payments, digital banking, lending, or related financial services.</li>
<li>Solid understanding of business processes, workflows, and data management.</li>
<li>Experience creating documentation (BRD, FRD, user stories, process maps).</li>
<li>Excellent communication, stakeholder management, and facilitation skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Advanced English (both written and spoken).</li>
</ul>
Nice to Have:
<ul>
<li>Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Financial Services Cloud).</li>
<li>Experience working in Agile/Scrum environments.</li>
<li>Familiarity with integrations and APIs in Salesforce.</li>
</ul>

Business Analyst

DXC Technology

<div>Job Description:
Key Responsibilities:<ul><li>
Gather, analyze, and document business requirements for ITSM processes using ServiceNow</li><li>
Collaborate with stakeholders to identify business challenges and opportunities for improvement</li><li>
Translate business needs into detailed functional and technical requirements</li><li>
Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives</li><li>
Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)</li><li>
Conduct workshops and stakeholder interviews to validate requirements and design decisions</li><li>
Support UAT, training, and deployment activities</li><li>
Provide post-implementation support and continuous improvement recommendations</li><li>
Develop process documentation, user stories, use cases, and workflow diagrams</li><li>
Ensure compliance with governance, best practices, and organizational standards</li></ul>
Qualifications:<ul><li>
Experience working in large-scale ServiceNow implementations</li><li>
Familiarity with reporting and dashboarding in ServiceNow</li><li>
Experience with integration of ServiceNow with other platforms/tools</li><li>
Ability to work independently and as part of a cross-functional team</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Business Analyst – ITSM

ManpowerGroup Middle East

Technical Service Administrator - 6 Months Employment: Outsourced through ManpowerGroup Middle East Position Overview The Technical Service Advisor plays a key role in coordinating daily operations within the service center. This role focuses on handling machine intake, job order creation, system data entry, and supporting both service engineers and warehouse activities. While basic technical knowledge is an advantage, the position primarily requires strong computer skills, organizational ability, and attention to detail. Key Responsibilities <ul> <li>Greet customers and receive machines brought in for service or repair.</li> <li>Record customer concerns and machine problems accurately.</li> <li>Create job orders in the system and ensure all relevant details are correctly entered.</li> <li>Maintain up-to-date records of all incoming and outgoing machines.</li> <li>Coordinate with service engineers to update work progress in the system.</li> <li>Enter part codes provided by engineers into work orders and forward them to customer service for quotation preparation.</li> <li>Support engineers with documentation, reports, and computer-based tasks.</li> <li>Handle goods receiving and verify items against delivery notes and purchase orders.</li> <li>Prepare repaired machines and spare parts for delivery or dispatch.</li> <li>Manage inventory data entry, stock updates, and part picking in the system.</li> <li>Ensure accurate documentation for material movements, deliveries, and returns.</li> <li>Maintain order and cleanliness in the warehouse and service area.</li> </ul> Qualifications & Experience <ul> <li>Diploma or Bachelor's degree in any discipline (technical background preferred but not mandatory).</li> <li>2-4 years of experience in service coordination, logistics, or warehouse administration.</li> <li>Strong computer skills (MS Office, ERP systems such as SAP, Oracle, or equivalent).</li> <li>Good communication and organizational skills.</li> <li>Basic understanding of mechanical or electrical equipment is an added advantage.</li> <li>Forklift License is preferred but not mandatory.</li> </ul> Additional Skills <ul> <li>Strong attention to detail and data accuracy.</li> <li>Excellent coordination and time management skills.</li> <li>Customer-oriented and proactive approach.</li> <li>Ability to multitask and work in a fast-paced environment.</li> <li>Team player with a positive attitude.</li> <li>Based in the service center and warehouse environment.</li> <li>Regular coordination with customers, engineers, and the customer service team.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNhVsNAY7vpPEuZ744Fi2gZYf" width="0" height="0" />

Technical Service Administrator - 6 Months

Road and Transport, RTA Dubai

Job Title Governance Analyst Technology Strategy and Governance Roads and Transport Authority Dubai, UAE Job Description Governance Analyst Technology Strategy and Governance Roads and Transport Authority Dubai, UAE Position Overview The Governance Analyst will contribute to developing and reviewing policies, frameworks, and procedures related to technical governance across RTA. The role ensures compliance with best practices, monitors system performance, addresses risks, and prepares analytical reports to support senior management decision-making. Location: UAE Location: Dubai Industry: I T and Services Function: Information Technology Gender: Any Candidate Nationality: Any (Priority for UAE Nationals) Job Type: Full-time What You ll Do * Continuously monitor RTA s technical systems and develop performance indicators to measure compliance and efficiency. * Identify and report cases of non-compliance, escalating serious risks as per procedures. * Periodically update governance performance indicators in line with international standards and best practices. * Oversee and track recovery testing plans for technical systems across departments, escalating issues where necessary. * Provide support in safety, risk management, and business continuity planning. * Audit departmental compliance with governance requirements and submit detailed reports to senior management. * Develop corrective action plans to address risks and ensure consistent implementation of governance frameworks. * Raise awareness of governance practices across the organization through training and communication initiatives. Ideal Profile * Bachelor s degree or Higher Diploma in Computer Science or equivalent field. * At least 8 years of experience in IT governance, compliance, or technical risk management. * Strong understanding of IT governance frameworks and business continuity planning. * Proven experience in monitoring, auditing, and reporting on compliance performance. * Excellent analytical, communication, and problem-solving skills.

Governance Analyst

Glow Beauty On Demand

Job Title Techno-Functional Business Analyst Digital Wealth Transformation Job Description Techno-Functional Business Analyst Digital Wealth Transformation Role Overview We are looking for a senior-level Techno-Functional Business Analyst with extensive experience in digital transformation and platform implementation, focusing on delivering next-generation digital wealth solutions. This role involves collaborating across technical and business teams to ensure seamless delivery of integrated, user-friendly platforms. Job Details Location: UAE Industry: Banking / Financial Services Function: Business Analysis / Digital Transformation Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Collaborate with stakeholders to define and document business requirements for digital wealth platforms and third-party integrations * Lead end-to-end design of front-end user journeys in partnership with UX/UI teams for optimal user experience * Act as the bridge between technical and business teams to ensure clarity of requirements and alignment of deliverables * Drive system integration initiatives to enhance interoperability with core banking systems * Conduct detailed gap analysis and create functional workflows and specifications * Oversee testing, validation, and post-implementation reviews for digital solutions * Provide advisory input on optimizing digital wealth capabilities and related business processes Qualifications &amp; Experience * Minimum 10 years of experience as a Business Analyst with a strong focus on digital wealth platform implementations * Proven experience in managing third-party integrations for digital platforms * Hands-on experience collaborating with UX/UI teams for front-end design journeys * Strong understanding of core banking systems and processes * Excellent problem-solving, analytical, and communication skills * Ability to handle multiple priorities in a fast-paced, dynamic environment

Techno-Functional Business Analyst

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