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technical specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Technical Specialist

Aggreko Middle East

Role overview: The Oil Free Air Technical Specialist ensures the successful introduction and integration of new products into the Middle East business by delivering highly specialised technical support.
What you ll do: 
<ul>
<li>Troubleshoot and repair OFA compressed air systems and related machinery.</li>
<li>Install OFA compressed air systems and related machinery.</li>
<li>Specific tasks may include but are not limited to: oil &amp; filter changes, mechanical repair, electrical and electronic repair, plumbing, welding, painting, fabrication and other tasks assigned by the service manager.</li>
<li>Subject Matter Expertise and Knowledge Transfer: Build personal knowledge of Aggreko's new products and aspire to become a subject matter expert. Guide and influence local technical teams, transferring knowledge and building capabilities. Support the Learning team with design and delivery of training solutions.</li>
<li>Technical Support and Customer Excellence: Elevate the business s customer experience by delivering expert assistance in addressing technical inquiries, contributing to the development of documented guidance, troubleshooting, and resolving issues, as well as optimising performance during the new product introduction and infancy care period. Conduct rigorous testing, validation, and documentation of solutions, with a specific emphasis on performing failure analysis and Root Cause Analysis (RCA) for new and existing products.</li>
<li>Collaboration and Project Implementation: Liaise with Aggreko sales, technicians, and management to provide technical solutions, and lead project implementation in early mobilisations or first-of-a-kind projects, with emphasis on design, commissioning, and knowledge transfer.</li>
<li>Promote Green Solutions: Lead site and project delivery of hybridized and low emission solutions, setting an example for greener upgrades and ensuring success for customers.</li>
<li>Technical Drawings: Interpret, modify, and create layout, arrangement, and technical drawings using CAD and sketch tools. Analyse technical drawings to establish parameters for safe and efficient solutions.</li>
<li>Health, Safety and Continuous Improvement: Specialise in understanding the risks associated with new power products. Ensure compliance with Aggreko HSE policies and procedures. Provide feedback and contribute to the continuous improvement of products and integration processes.</li>
</ul>
You ll have the following skills and experience:
<ul>
<li>University degree or above, science and engineering background (prefer one of below: Electrical, hydraulics, pneumatics and/or power, Measurement and control technology and instruments)</li>
<li>Minimum 5-7 years product technical hands-on experience in mechanical engineering.</li>
<li>Flexibility to travel internationally as required by the role</li>
<li>Proven experience on compressed air, rotating and air drier equipment</li>
<li>Should have very good analytical skills</li>
<li>Understanding of AC and DC power, 3 phase system, components</li>
<li>Should possess a good knowledge of electrical, pneumatic and mechanical systems</li>
<li>Robust technical proficiency with an exceptional mastery, specifically concentrated on emerging products. Familiarity with emerging trends in the industry</li>
<li>Strong analytical and problem-solving capabilities. Growth mindset, with the ability to thrive in a dynamic and collaborative environment.</li>
<li>Excellent communication and collaboration abilities.</li>
<li>Dedication to safety, quality, and customer experience, coupled with a familiarity with industry regulations and standards</li>
<li>In-depth understanding of factors critical for successful new product introduction and integration. Possesses basic project management skills.</li>
</ul>

Oil Free Air Technical Specialist

Zoetis Nordics

Position SummaryThe Outsourced Technical Specialist Companion Animal is responsible for providing technical support to customers and conducting training sessions. This role involves developing proper strategies, building strong customer relationships, and offering expert advice on product usage. Additionally, the technical specialist will organize educational programs to enhance customer and team knowledge. Ideal candidates will have a background in animal health, strong communication skills, and a passion for improving the well-being of companion animals. This position combines training abilities with technical knowledge to make a positive impact in the industry.Key ResponsibilitiesTechnical Support &amp; TrainingProvide technical expertise on products (e.g., vaccines, pharmaceutical, diagnostics) to distributors and end users.Conduct training sessions, workshops, and webinars to enhance product knowledge and application.Demand GenerationCollaborate with marketing and sales teams to design and execute technical campaigns that drive product awareness and adoption.Identify market needs and translate them into technical value propositions.Participate in events and seminars to promote the brand and products.Distributor EnablementEquip distributors with technical selling tools, FAQs, and objection-handling guides.Conduct joint customer visits to provide credibility and close sales.Monitor and support distributor performance from a technical perspective.End-User EngagementProvide on-site support to veterinarians, clinics to troubleshoot issues and optimize product use.Develop customized protocols or solutions based on specific clinic needs.

Technical Specialist Companion Animal - UAE (Outsourced)

Danaher Corporation

The Technical Solution Specialist provides technical and product support to sales teams, resellers, and customers throughout the sales cycle. Responsibilities include developing solutions, preparing technical documentation, and ensuring compliance. The role involves cross-functional collaboration to define tailored solutions, participating in customer engagements, and supporting proposal development. Engineering expertise is applied to technology selection, design optimization, and adherence to standard processes. Additional duties include mentoring junior staff and contributing to continuous improvement initiatives.
In this role, you will have the opportunity to:
<ul>
<li>Be the technical go-to expert for sales teams and customers, guiding them through solution development and product selection.</li>
<li>Engage directly with clients and suppliers, conducting meetings and evaluations to clarify technical requirements and ensure alignment.</li>
<li>Support strategic growth initiatives by applying standard work processes and contributing to continuous improvement efforts.</li>
<li>Collaborate across functions, working with sourcing, engineering, and commercial teams to deliver high-impact solutions.</li>
</ul>

Technical Solutions Specialist

Confidential Company

Since 2003, Broadnet Technologies has been a leading provider in the telecommunications and messaging technology industry, delivering solutions that power global connectivity. Our products, including Bulk SMS, A2P SMS, HLR, SMSC Gateway, and SMS Firewall, are essential to our clients worldwide, helping them engage and connect with customers effectively.We are seeking a Technical Support Specialist with strong expertise in Linux, MySQL, and SMS technologies. The role focuses on ensuring the seamless operation of Broadnet&#x27;s infrastructure by providing technical assistance, resolving issues, and maintaining systems to support business continuity. Core Responsibilities<ul><li>Provide IT support to both staff and clients, with a focus on SMS technologies and SMPP protocol.</li><li>Train users in software functionalities and tools.</li><li>Troubleshoot and resolve technical issues promptly while monitoring system performance.</li><li>Maintain database integrity and security.</li><li>Document IT processes, procedures, and best practices.</li></ul>

Technical Support Specialist

Abbott Laboratories

The candidate may also participate in remote technical support activities through Abbott s Remote Support Center, handling call registration, troubleshooting, and coordination to ensure timely customer response.
What You'll Do-
<ul>
<li>Training &amp; Development</li>
</ul>
<ul>
<li>Participate in comprehensive onboarding and technical training programs led by Abbott specialists and field mentors.</li>
<li>Gain knowledge of Abbott s Core Lab systems including Alinity i (Immunoassay), Alinity c (Chemistry), Alinity h (Hematology), and automation / track systems.</li>
<li>Understand laboratory workflows across pre-analytical, analytical, and post-analytical phases.</li>
<li>Support instrument validation, correlation, and verification processes under supervision.</li>
<li>Assist in reagent and consumable management and instrument QC checks.</li>
</ul>
<ul>
<li>Customer Support &amp; Operations</li>
</ul>
<ul>
<li>Support senior application specialists during instrument installations, customer training, and assay implementations.</li>
<li>Participate in on-site troubleshooting, documentation, and basic technical follow-up with customers.</li>
<li>Observe and contribute to customer satisfaction tracking (NPS) and feedback actions.</li>
<li>Prepare and maintain training and performance reports in compliance with Abbott quality procedures.</li>
</ul>
<ul>
<li>Remote Support &amp; Call Center Responsibilities</li>
</ul>
<ul>
<li>Participate partially, fully, or on a rotational basis in Abbott s Remote Support Center to handle technical and customer support calls.</li>
<li>Perform call registration and documentation accurately within the service management system.</li>
<li>Conduct remote troubleshooting to resolve issues efficiently and minimize instrument downtime.</li>
<li>Ensure quick response times, professional communication, and effective coordination with field service engineers and application teams.</li>
<li>Support the dispatching of service calls and follow up to ensure timely closure and customer satisfaction.</li>
<li>Contribute to continuous improvement initiatives aimed at enhancing service responsiveness and customer experience.</li>
</ul>
<ul>
<li>Quality &amp; Compliance</li>
</ul>
<ul>
<li>Comply with Abbott s safety and quality management systems.</li>
<li>Participate in internal audits, CAPA actions, and product complaint follow-up under supervision.</li>
<li>Ensure adherence to Good Laboratory Practices (GLP) and ISO 15189 principles.</li>
</ul>
<ul>
<li>Collaboration</li>
</ul>
<ul>
<li>Work collaboratively with Abbott s Service, Sales, and Quality Assurance teams.</li>
<li>Provide support for demonstrations, evaluations, and scientific meetings when required.</li>
</ul>
<ul>
<li>Demonstrate professional behavior aligned with Abbott s values and Emirati workforce development vision.</li>
</ul>

Technical Application Specialist

Abbott

<div></div><div><div>About Abbott<div>
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:<ul><li>
Career development with an international company where you can grow the career you dream of .</li><li>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
Technical Application Specialist (UAE Nationals)
This position works out of our UAE location in the Abbott Core Labs division, this is a fixed term contract role for 1 year, on a renewable basis
About Diagnostics Division
We&rsquo;re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott&rsquo;s diagnostics instruments, providing lab results for millions of people.
The Application Specialist (Emirati Talent Program) will join Abbott&rsquo;s Core Diagnostics Division as part of a structured technical development program designed to prepare fresh Emirati graduates for future roles in medical diagnostics. The program provides hands-on experience in laboratory automation, immunoassay, chemistry, and hematology systems, as well as pre-analytical and post-analytical workflows. 
 
The goal is to build technical expertise and customer-centric skills while supporting the delivery of diagnostic excellence across healthcare institutions in the UAE.
The candidate may also participate in remote technical support activities through Abbott&rsquo;s Remote Support Center, handling call registration, troubleshooting, and coordination to ensure timely customer response.
What You'll Do-<ul><li>
Training &amp; Development</li></ul><ul><li>
Participate in comprehensive onboarding and technical training programs led by Abbott specialists and field mentors.</li><li>
Gain knowledge of Abbott&rsquo;s Core Lab systems including Alinity i (Immunoassay), Alinity c (Chemistry), Alinity h (Hematology), and automation / track systems.</li><li>
Understand laboratory workflows across pre-analytical, analytical, and post-analytical phases.</li><li>
Support instrument validation, correlation, and verification processes under supervision.</li><li>
Assist in reagent and consumable management and instrument QC checks.</li><li>
Customer Support &amp; Operations</li></ul><ul><li>
Support senior application specialists during instrument installations, customer training, and assay implementations.</li><li>
Participate in on-site troubleshooting, documentation, and basic technical follow-up with customers.</li><li>
Observe and contribute to customer satisfaction tracking (NPS) and feedback actions.</li><li>
Prepare and maintain training and performance reports in compliance with Abbott quality procedures.</li></ul><ul><li>
Remote Support &amp; Call Center Responsibilities</li></ul><ul><li>
Participate partially, fully, or on a rotational basis in Abbott&rsquo;s Remote Support Center to handle technical and customer support calls.</li><li>
Perform call registration and documentation accurately within the service management system.</li><li>
Conduct remote troubleshooting to resolve issues efficiently and minimize instrument downtime.</li><li>
Ensure quick response times, professional communication, and effective coordination with field service engineers and application teams.</li><li>
Support the dispatching of service calls and follow up to ensure timely closure and customer satisfaction.</li><li>
Contribute to continuous improvement initiatives aimed at enhancing service responsiveness and customer experience.</li><li>
Quality &amp; Compliance</li></ul><ul><li>
Comply with Abbott&rsquo;s safety and quality management systems.</li><li>
Participate in internal audits, CAPA actions, and product complaint follow-up under supervision.</li><li>
Ensure adherence to Good Laboratory Practices (GLP) and ISO 15189 principles.</li><li>
Collaboration</li></ul><ul><li>
Work collaboratively with Abbott&rsquo;s Service, Sales, and Quality Assurance teams.</li><li>
Provide support for demonstrations, evaluations, and scientific meetings when required.</li><li>
Demonstrate professional behavior aligned with Abbott&rsquo;s values and Emirati workforce development vision.</li></ul>
Preferred Qualifications-
Education<ul><li><div>
Bachelor&rsquo;s degree in one of the following fields: 
<ul><li>Medical Laboratory Science / Clinical Laboratory Science</li><li>Biomedical Engineering</li><li>Biotechnology / Life Sciences</li><li>Medical Technology</li></ul></div></li><li>
Recent graduates or candidates with up to 2 years of experience in hospital or reference laboratories are encouraged to apply.</li></ul>
Background<ul><li>
Proven track record in a similar position supported by management and customer references</li><li>
Fundamental understanding of laboratory testing principles and workflows (sample reception, centrifugation, analysis, validation, and reporting).</li><li>
Familiarity with automated analyzers and LIS (Laboratory Information Systems) is an advantage.</li><li>
Excellent communication, teamwork, and presentation skills.</li><li>
Curious, self-driven, and eager to learn within a fast-paced healthcare environment.</li><li>
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).</li><li>
Ability to travel within the UAE for customer site support or training.</li></ul>
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div></div></div>

Technical Application Specialist (UAE Nationals only)

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