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application support engineer ( hardware & software )

technical support engineer

Hikvision MEA

<div>
 
 
 
 About Us:
 
 
 
 
 At Hikvision, our vision is to &ldquo;Empower vision for the security and sustainable growth of the world&rdquo;. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.
 
 
 
 
 
 
 
 Be part of a team that is making a difference.
 
 
 
 <ol>
 <li>
 
 Leadership
 
 : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.
 </li>
 <li>
 
 Culture
 
 : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.
 </li>
 <li>
 
 Benefits
 
 : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.
 </li>
 </ol>
 
 
 
 
 
 
 Your Role:
 
 
 
 
 As a Technical Support Engineer, you will have key responsibilities.
 
 
 
 
 <ul>
 <li>
 Responsible for the technical support and service work for the headquarters to connect with overseas regions.
 </li>
 <li>
 Follow up business opportunities, facilitate the implementation of pre-sales projects, and work with local teams to complete KPIs.
 </li>
 <li>
 Lead the product access compliance management in the responsible region.
 </li>
 <li>
 Product training, explore customer needs and pain points, and cooperate with sales staff to complete distributor product training.
 </li>
 <li>
 Product management, push the R&amp;D department and the marketing department to complete the release of overseas products and related documents.
 </li>
 <li>
 Cooperate with local sales team to provide necessary support.
 </li>
 </ul>
 
 
 
 
 
 
 What We're Looking for:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering
 </li>
 <li>
 3 years or above working as ELV presales and support Engineer, familiar with CCTV, Access control, intercom or other related ELV system and product
 </li>
 <li>
 CCNA, or pass other security manufacturer certified training is preferred
 </li>
 <li>
 Experience in dealing with Projects management
 </li>
 <li>
 Experience in Product selection and solution design
 </li>
 <li>
 Excellent public speaking skills and Good at making presentations
 </li>
 <li>
 Capable to deal with both pre-sales and after sales support
 </li>
 <li>
 Sensitive and always updated to new technology
 </li>
 <li>
 Strong logic and a sharp ability to locate technical issues
 </li>
 <li>
 Enthusiastic and responsible
 </li>
 <li>
 Good command on written and spoken English, experience in making testing reports and feedback would be an advantage
 </li>
 </ul>
 
 
 
 
 
 
 Join us:
 
 
 
 
 If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.
 
</div>

Technical Support Engineer

TOZED KANGWEI MALAYSIA SDN. BHD.

Description:1. Collect and summarize customers' feedback on product and technology-related issues such as requirements, inquiries, complaints etc., and provide timely, correct and complete feedback on the issues to company, track the process of internal resolution and resolution results until the customer confirms the closure of the issue.2. Responsible for pre-sales access testing of new products,includes both hardware and software testing and requires timely and accurate feedback to the company on test results.3. Communicate with customers on products and technologies, and enhance customer satisfaction.4. Responsible for after-sales, including but not limited to on-site maintenance,product installation, etc.Job requirements:1. Majoring in network, communication engineering, electronic information engineering, with bachelor degree or above.2. Good communication and coordination skills, with good emergency response ability for unexpected events.3. Strong sense of responsibility, strong execution and professionalism.4. Energetic and able to handle high-intensity work.5. Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.6. Fluent in English and Arabic.7. Familiarity with communication products (routers/AP/CPE/ONT, etc.) is preferred.8. Experience in working with operators would be a plus.Job Type: Full-timePay: RO350.000 - RO600.000 per month

G-NIUS | Powered by Goodman Masson

<div>
 
 We are seeking an experienced IT Support Engineer (Infrastructure &amp; Operations) to join a well-established organisation in Muscat, Oman. This is a full-time, on-site position offering the opportunity to take hands-on ownership of the entire IT production environment and ensure rock-solid, secure, and locally compliant infrastructure that supports business growth and operational continuity.
 
 
 As IT Support Engineer, you will be the go-to technical expert responsible for the day-to-day operation, monitoring, and evolution of all on-premise (and colocation) infrastructure, platforms, and office IT services in a fast-moving commercial environment.
 
 
 Key Responsibilities:
 
 <ul>
 
 <li>
 Manage and support of the full IT infrastructure stack (servers, storage, networking, telephony, Wi-Fi, end-user workplaces).
 </li>
 <li>
 Deploy, maintain, and continuously improve locally hosted / colocation IT services in full compliance with government regulations and data-sovereignty requirements.
 </li>
 <li>
 Implement and enforce standards, policies, processes, and procedures for infrastructure operations and information security.
 </li>
 <li>
 Perform capacity planning and scalability improvements to support business growth.
 </li>
 <li>
 Lead change management and smooth, low-risk deployment of updates and new solutions into production.
 </li>
 <li>
 Own incident, problem, and issue management - rapid resolution and root-cause analysis for production incidents.
 </li>
 <li>
 Design, build, and operate comprehensive monitoring and alerting solutions to meet business SLAs and enable proactive issue prevention.
 </li>
 <li>
 Provide 2nd/3rd-line support for office IT (network, VPN, Wi-Fi, IP telephony, printers, workstations, Microsoft 365/Exchange).
 </li>
 <li>
 Manage relationships with local ISPs, colocation providers, and hardware/software vendors.
 </li>
 <li>
 Contribute to IT budgeting, licensing, and asset lifecycle management.
 </li>
 </ul>
 
 
 Requirements:
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
 </li>
 <li>
 Minimum 4-6 years of hands-on experience in IT infrastructure and operations support.
 </li>
 <li>
 Strong working knowledge of:
 
 
 Windows Server (AD, DNS, DHCP, GPO), Exchange/Exchange Online
 
 
 Networking (LAN/WAN, Cisco/MikroTik/Fortinet, VLANs, VPN, firewalls)
 
 
 Virtualization (VMware or Hyper-V) and shared/nas storage
 
 
 Cloud platforms (AWS, Azure, or GCP exposure is a plus but all services must remain local)
 
 
 Monitoring tools (Zabbix, PRTG, Nagios, SolarWinds, etc.)
 
 </li>
 </ul>
 
 <ul>
 
 <li>
 Solid understanding of ITIL practices (incident, problem, change, capacity management).
 </li>
 <li>
 Experience running on-premise or colocation environments under strict regulatory and data-residency rules.
 </li>
 <li>
 Excellent analytical and troubleshooting skills with a proactive, "own-until-fixed" mindset.
 </li>
 <li>
 Good communication skills and ability to explain technical topics to non-technical stakeholders.
 </li>
 <li>
 Intermediate or higher written and spoken English (Arabic is an advantage).
 </li>
 <li>
 Relevant certifications (MCSE, CCNA, CompTIA Server+, ITIL Foundation, etc.) are highly desirable.
 </li>
 </ul>
</div>

IT Support Engineer (Infrastructure & Operations)

Klystron Global LLC

Job SummaryApplication Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul>Job Requirements<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul>Job Types: Full-time, PermanentPay: RO300.000 - RO500.000 per monthApplication Question(s):<ul><li>Do you have Oman Driving License?</li></ul>

Application Support Engineer

Klystron Global

Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Hands on experience in supporting ATM or Kiosks</li><li>Hands on experience in supporting applications</li><li>Good understanding of SQL</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li><li>Good command of English.</li><li>Driving license is mandatory</li></ul>Job Type: Full-timePay: RO300.000 - RO400.000 per month

Application Support Engineer ( Hardware & Software )

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
As IT Executive, the implementation and upkeep of the Property Management System (Opera) will be your main responsibility. You will need to ensure that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members with their personal computers. You are responsible for the coordination and timely handling of any software fault reports or enhancement requests as well as to provide technical assistance to internal and external audit staff. 
Qualifications<ul><li> 
Graduate from work-related School/University</li><li>Preferable prerequisite is four years experience in hotel business.</li><li>Deep knowledge in computer: Hardware, Software, Data Base, and Networking.</li><li>Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.</li></ul></div>

IT Executive

Description:1. Collect and summarize customers' feedback on product and technology-related issues such as requirements, inquiries, complaints etc., and provide timely, correct and complete feedback on the issues to company, track the process of internal resolution and resolution results until the customer confirms the closure of the issue.2. Responsible for pre-sales access testing of new products,includes both hardware and software testing and requires timely and accurate feedback to the company on test results.3. Communicate with customers on products and technologies, and enhance customer satisfaction.4. Responsible for after-sales, including but not limited to on-site maintenance,product installation, etc.Job requirements&#65306;1. Majoring in network, communication engineering, electronic information engineering, with bachelor degree or above.2. Good communication and coordination skills, with good emergency response ability for unexpected events.3. Strong sense of responsibility, strong execution and professionalism.4. Energetic and able to handle high-intensity work.5. Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.6. Fluent in English and Arabic.7. Familiarity with communication products (routers/AP/CPE/ONT, etc.) is preferred.8. Experience in working with operators would be a plus.Job Type: Full-timePay: RO450.000 - RO600.000 per month

Technical Sepport Engineer

Explore 496+ Technical support engineer in Charge Of Housing Jobs In Oman this December. Find roles across top companies and apply now to boost your career.

496 technical support engineer jobs IN Charge Of Housing Jobs In Oman

Technical Support Engineer

Technical Support Engineer

IT Support Engineer (Infrastructure & Operations)

Application Support Engineer

Application Support Engineer ( Hardware & Software )

IT Executive

Technical Sepport Engineer