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technical support engineer

Creative Networks

About UsCreative Networks is an established and long-standing MSP.Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.Job DescriptionWe are looking for a Support Engineer who has experience working in an MSP and IT Support key clients around the UK. You will be working on the Service Desk.The role will suit someone who has been in 2nd Line Support for several years and is looking to take the next step. The ideal candidate will have a strong Desktop Support background and be keen to grow with us.Key Skills &amp; ExperienceThe successful candidate must be able to demonstrate the following key skills and experience:<ul><li>Excellent communication skills, both verbal and written.</li><li>Operates well unsupervised.</li><li>Takes ownership willingly.</li><li>Able to remain calm under pressure.</li><li>Manages customers&rsquo; expectations effectively.</li><li>Can explain highly complex technical issues in &ldquo;layman's&rdquo; terms.</li><li>Proficient fault finder and problem solver.</li><li>Flexible and adaptable to changing environments.</li><li>Is logical in approach.</li><li>Takes a long-term view.</li><li>Is helpful, fair and demonstrates a &ldquo;give and take&rdquo; attitude.</li><li>Demonstrate strong technical and personal leadership to colleagues.</li><li>Strong customer service focus &amp; strives to deliver service excellence.</li><li>Solid experience of 1st Line Support aspiring towards 2nd Line</li><li>Have experience in Router and Switch Installs.</li><li>Understanding of Networking principles.</li><li>Understanding of VOIP Telephony.</li><li>Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment.</li></ul>Main Duties and Responsibilities<ul><li>Provide 2nd /3rd Line IT Support.</li><li>Support clients onsite.</li><li>Monitor Network &amp; Server Infrastructure.</li><li>Taking phone calls on the Service Desk, handling Service portal tickets and emails.</li><li>Respond to system failures in a timely manner.</li><li>Create and maintain procedures for new and existing processes.</li><li>Troubleshooting customer technical faults and driving fault resolution</li><li>Provide Project Management &amp; Support.</li><li>To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.</li><li>Identify trends in Service Desk calls and where appropriate perform root cause analysis.</li><li>Client service management and relationship building.</li></ul>In return we offerThis is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.<ul><li>Attractive salary &amp; benefits packages&ndash; we offer an attractive salary package.</li><li>Training and development</li></ul>Apply here https://app.willotalent.com/invite/Sylxl4/Job Type: Full-timePay: Rs75,000.00 - Rs180,000.00 per monthExperience:<ul><li>working in an MSP: 1 year (Required)</li><li>IT support: 2 years (Required)</li></ul>Language:<ul><li>Clear Fluent Western English Accent (Required)</li></ul>Work Location: In person

Senior IT Support Engineer

Asterisk Solution

Job description:Asterisk Solutions Pvt. Ltd. is seeking a Software Support Engineer to provide technical assistance to customers, troubleshoot software issues, and coordinate with the development team to ensure efficient issue resolution. The ideal candidate should have strong SQL Server expertise, excellent communication skills, and the ability to manage customer queries effectively.Responsibilities:<ul><li>Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues</li><li>Use SQL server programming to diagnose and solve customer issues</li><li>Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System</li><li>Coordinate with development with strategies to resolve software issues</li><li>Use active troubleshooting to resolve hardware or software issues within specified time frames</li><li>Document action taken, escalate call if necessary.</li></ul>Qualification:<ul><li>Masters in Computer Sciences / Bachelors of Computer Sciences</li><li>Hands on experience with Microsoft SQL Server.</li><li>Proven Spoken English skills.</li><li>Troubleshooting software queries Experience with a helpdesk ticketing system.</li><li>Proficiency in English communication is a key requirement for all applicants.</li></ul>Office Timing: 4:00 PM to 1:00 AMOffice Location: E-11/3 Islamabad.Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Software Support Engineer

T-Tech Solutions Pvt Ltd

We are seeking a motivated and enthusiastic IT Support Engineer Intern to join our IT team. This is an excellent opportunity for fresh graduates or individuals with up to 2 years of experience in IT support to gain hands-on experience in a professional environment. The intern will assist with technical support, troubleshooting, and maintenance of hardware and software systems.Key Responsibilities:<ul><li>Provide first-level technical support for desktops, laptops, printers, and other IT equipment.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Assist in installing, configuring, and maintaining operating systems and applications.</li><li>Support users with Microsoft Office, email, and internet connectivity issues.</li><li>Log and track support tickets using the helpdesk system.</li><li>Assist in setting up new user accounts and workstations.</li><li>Ensure timely resolution of IT support requests.</li><li>Perform routine maintenance and system updates.</li><li>Assist with documentation of IT procedures and inventory management.</li></ul>Requirements:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (Fresh graduates are encouraged to apply).</li><li>Up to 2 years of experience in IT support or similar role (preferred but not required).</li><li>Basic knowledge of Windows OS, networking, and common office applications.</li><li>Strong problem-solving skills and a willingness to learn.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Passion for technology and a proactive attitude.</li></ul>Preferred Skills (Optional):<ul><li>Familiarity with Active Directory and Office 365.</li><li>Basic knowledge of cybersecurity principles.</li><li>Exposure to ticketing/helpdesk systems.</li></ul>Benefits:<ul><li>Hands-on experience in a real-world IT environment.</li><li>Mentorship and training from experienced IT professionals.</li><li>Potential for full-time employment based on performance.</li><li>Internship certificate upon successful completion.</li></ul>Job Type: Full-timePay: Rs25,000.00 per monthWork Location: In person

IT SUPPORT ENGINEER INTERNSHIP

Inter Prompt Global

Responsibilities:<ul><li>Provide first- and second-line remote technical support for desktops, laptops, printers, mobile devices, and network connectivity to Field Engineers and end-users.</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network-related issues with Field Engineers to ensure minimal downtime and seamless operations.</li><li>Guide on-site technicians through step-by-step troubleshooting, hardware replacement, and configuration tasks.</li><li>Receive and analyze log files to identify root causes and create detailed action plans for resolution.</li><li>Assist in the installation, configuration, and maintenance of operating systems, applications, and security updates to keep systems secure and up to date.</li><li>Manage user accounts, access permissions, and system security controls to safeguard data and maintain compliance.</li><li>Support IT infrastructure, including servers, cloud platforms, and VPN connectivity, ensuring reliable performance and availability.</li><li>Document incidents, resolutions, and technical procedures to build a robust knowledge base for the team.</li><li>Prepare Root Cause Analysis (RCA) reports for recurring or critical issues.</li><li>Provide feedback and escalate unresolved issues to internal teams or vendors for further investigation.</li><li>Train and mentor engineers on troubleshooting techniques, tools, and best practices to enhance team capabilities.</li><li>Share knowledge and updates on emerging technologies, tools, and company processes.</li><li>Coordinate and oversee project tasks, ensuring alignment with timelines, deliverables, and client expectations.</li><li>Collaborate with on-site teams, technical teams, clients, and vendors to support successful project outcomes.</li><li>Maintain strong, professional, and positive relationships with clients by providing timely updates and clear communication.</li><li>Prioritize and manage multiple open tickets and tasks, ensuring efficient issue handling and resolution.</li></ul>Mandatory Requirements:<ul><li>Bachelor's degree in computer engineering, Networking, Telecommunication or relevant degree from a reputed university or institute</li><li>2 to 3 years of experience of working in a similar role</li><li>Strong technical skills network, system and problem-solving abilities</li><li>Excellent communication skills</li></ul>Preferred Requirements:<ul><li>Certifications/ Training like CCNA, MCP, MCSA are a plus.</li><li>Experience with servers, cloud, or virtualization.</li><li>Knowledge of firewalls, VPNs, and Security basics.</li><li>Familiarity with ticketing systems is a plus.</li><li>Strong documentation</li></ul>Job Type: Full-timeWork Location: In person

ideavillage(pvt.)Ltd

We are looking proven expertise in network and system administration within a BPO or call center environment. The ideal candidate will be responsible for managing IT infrastructure, ensuring stable connectivity, troubleshooting system issues, and supporting a team of 30&ndash;40 users to maintain seamless operationsAbout UsLumina Technologies (Private) Limited is a leading BPO and call center services provider, delivering high-quality lead generation and customer service solutions across the USA and Canada.We are registered with SECP, FBR, PTA, PSEB, and EOBI and hold a valid call center license from the Pakistan Software Export Board. Our commitment to excellence has made us a trusted partner for businesses seeking top-notch outsourcing solutions.Key Responsibilities<ul><li>Network Support: Ensure uninterrupted and reliable internet connectivity for voice calling (with and without VPN).</li></ul><ul><li>Server Configuration: Set up and manage servers for user monitoring and internet browsing management.</li></ul><ul><li>Internet Management: Handle ISP coordination (Nayatel, Multinet, PTCL) for smooth network operations.</li></ul><ul><li>Technical Support: Provide first-line technical assistance to users for hardware, software, and network-related issues.</li></ul><ul><li>System Maintenance: Install, configure, and maintain computer systems, servers, and network devices.</li></ul><ul><li>Hardware Support: Diagnose and resolve issues related to RAM, SSD, power supplies, and other system components.</li></ul><ul><li>Troubleshooting: Identify, analyze, and resolve technical problems to minimize downtime.</li></ul><ul><li>Inventory Management: Maintain and track IT equipment inventory.</li></ul><ul><li>Assigned Tasks: Execute additional IT-related duties as directed by management.</li></ul>Requirements<ul><li>Experience: Minimum 2&ndash;5 years of BPO / Call Center network management experience.</li></ul><ul><li>Technical Skills:</li></ul>o	Server configuration &amp; user monitoringo	VPN setup &amp; managemento	Network troubleshooting<ul><li>Education: Minimum Bachelor&rsquo;s degree in Information Technology</li></ul><ul><li>Preference: Prior experience in a call center or BPO environment is highly desirable.</li></ul>Benefits We Offer<ul><li>Competitive Salary: Rs. 70,000 &ndash; Rs. 80,000</li></ul><ul><li>EOBI Coverage</li></ul><ul><li>Travel Allowance</li></ul><ul><li>Paid Leaves</li></ul><ul><li>Performance-Based Bonuses</li></ul><ul><li>Career Growth Opportunities</li></ul>Location : G-8, IslamabadJob Type : Full-Time, OnsiteShift Timing : 08:00 PM &ndash; 05:00 AMSalary Range : Rs. 70,000 &ndash; Rs. 80,000Industry : Call CenterTotal Users Managed : 30&ndash;40Shortlisted candidates will be contacted for an initial screening followed by an interview.How to ApplyIf you meet the above criteria and are ready to advance your career, send your updated CV to: hr@luminatechnologies.pkJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Network Administrator-Call Center: 3 years (Required)</li></ul>Location:<ul><li>Islamabad G-8/Markaz (Required)</li></ul>Work Location: In person

Senior IT & Network Support Engineer-(Call Center Experince Only)

Mushko Printing Solutions pvt limited

Install and configure printers, scanners, and related equipment in both office and industrial environments.Ensure all devices are properly connected to networks and functioning as intended.Perform routine maintenance on printers and related hardware (cleaning, part replacement, firmware updates).Diagnose and resolve hardware and software issues affecting printer performance.Analyze error codes and perform diagnostics to identify and resolve technical issues.Provide technical support over the phone, via email, or in person to resolve printer issues.Perform preventive maintenance, including cleaning, part replacement, and software updates.Diagnose and resolve printer malfunctions such as paper jams, connectivity issues, and print quality problems.Provide on-site and remote technical support to clients and internal teams.Maintain inventory of spare parts, toner, and consumables.Document service reports, maintenance records, and repair histories.Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Have you previously worked in HP printers ?</li></ul>Experience:<ul><li>relevant: 3 years (Preferred)</li></ul>Work Location: In person

Printer Support Engineer

HRPSP - Your Strategic HR Partner

Job Opportunity: Technical Support Services Location: Rawalpindi &amp; IslamabadAbout the Role:This role involves providing exceptional technical support to our customers, ensuring they receive timely and effective assistance.Key Responsibilities:&middot; Offer technical support and troubleshoot issues related to telecom services.&middot; Assist customers via phone, email, and chat, providing clear and concise guidance.&middot; Maintain detailed records of customer interactions and service requests.&middot; Know-how of current product updates and service changes.Qualifications:&middot; Education: 3-year diploma in Electrical, Electronics, Telecommunication, or IT.&middot; Experience: Fresh graduates or experienced candidates are both welcome.&middot; Age Limit: 32 to 35 years.&middot; Gender: Male candidates only.&middot; Other Requirements: Must own a motorcycle (mandatory) and possess a valid driving license.Salary:PKR 37,000 per monthAdditional Information:Applicants must be based in Rawalpindi or Islamabad. Applications from outside these cities will not be considered.Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Technical Support Services

Explore 585+ Technical support engineer in Islamabad this September. Find roles across top companies and apply now to boost your career.

585 technical support engineer jobs IN Islamabad

Senior IT Support Engineer

Software Support Engineer

IT SUPPORT ENGINEER INTERNSHIP

Senior IT Support Engineer

Senior IT & Network Support Engineer-(Call Center Experince Only)

Printer Support Engineer

Technical Support Services