application / production support engineer Jobs in Riyadh

application / production support engineer

product technical analyst

technical manager

technical support specialist Jobs in Riyadh

technical support specialist

admin support executive

technical support

Emdad By Elm

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  The Support Technician (دعم فني) position is vital for maintaining the performance and reliability of our technical infrastructure. The ideal candidate will exhibit exceptional technical proficiency, underscored by a strong foundation in computer skills and a comprehensive understanding of troubleshooting methodologies. This role requires a proactive approach in receiving, documenting, and resolving technical issues reported by users while providing exemplary support to the Technical Director. The successful candidate must demonstrate excellent communication skills to effectively liaise with technical staff and end-users, ensuring that all inquiries are addressed promptly and efficiently. Additionally, the candidate should be capable of performing root cause analysis to prevent recurrence of issues, contributing to process improvements within the technical support team.
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Technical Support or a related field.
  </li>
  <li>
   A minimum of three years of hands-on experience in technical support or IT helpdesk roles.
  </li>
  <li>
   Proven ability to effectively utilize computer systems and software relevant to the organization&rsquo;s operational environment.
  </li>
  <li>
   Demonstrated experience in receiving and managing technical requests through formal channels.
  </li>
  <li>
   Strong analytical skills to identify, diagnose, and resolve technical issues swiftly and efficiently.
  </li>
  <li>
   Experience in providing assistance to senior technical staff, including knowledge transfer and documentation support.
  </li>
  <li>
   Familiarity with various operating systems, applications, and hardware configurations.
  </li>
  <li>
   Strong understanding of service level agreements (SLAs) and their managerial implications.
  </li>
  <li>
   Bi-lingual proficiency in Arabic and English, both spoken and written.
  </li>
 </ul>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Receive, log, and prioritize incoming technical support requests from users, ensuring high levels of satisfaction are maintained through timely responses.
  </li>
  <li>
   Diagnose and resolve software and hardware issues, effectively utilizing problem-solving skills to minimize downtime for users.
  </li>
  <li>
   Provide assistance to the Technical Director, helping in the management of technical projects or deployments as necessary.
  </li>
  <li>
   Maintain detailed records of all technical support interactions, including problem resolution steps and follow-up actions.
  </li>
  <li>
   Analyze support ticket trends to identify potential areas for training and development within the team or organization.
  </li>
  <li>
   Conduct regular follow-ups with users to ensure continued satisfaction with issue resolution and to anticipate future needs.
  </li>
  <li>
   Collaborate with cross-functional teams to implement system upgrades and enhancements in line with user feedback and technological advancements.
  </li>
  <li>
   Participate in training sessions and knowledge-sharing initiatives to elevate the team's technical expertise and response capabilities.
  </li>
  <li>
   Maintain a comprehensive inventory of technical resources and tools available for user support.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   Advanced proficiency in computer operations, encompassing both hardware and software troubleshooting techniques.
  </li>
  <li>
   Exceptional interpersonal skills that facilitate effective communication with technical and non-technical staff alike.
  </li>
  <li>
   Strong organizational abilities to manage multiple tasks and prioritize workloads effectively.
  </li>
  <li>
   Ability to work independently as well as collaboratively in a team-oriented environment.
  </li>
  <li>
   High attention to detail, ensuring completeness and accuracy in documentation and reporting.
  </li>
  <li>
   Initiative and self-motivation to stay updated with new technologies and advancements in technical support.
  </li>
  <li>
   Capacity for adapting to rapidly changing situations and environment with a positive attitude.
  </li>
  <li>
   Problem-solving orientation, capable of thinking creatively under pressure to develop effective solutions.
  </li>
  <li>
   Demonstrated commitment to customer service excellence and user empowerment.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support

Amco IT Systems

<p><b>Job Summary:</b><br/>The Technical Support L1 will provide first-line IT support to end users, ensuring smooth operation of IT equipment, systems, and assets. Responsibilities include troubleshooting, device setup, IT asset management, onboarding/offboarding support, and compliance with IT policies.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide Level 1 support for hardware, software, and network issues; escalate unresolved incidents.</li><li>Install, configure, and maintain laptops, desktops, mobile devices, printers, IP phones, monitors, and peripherals.</li><li>Ensure proper cable management and readiness of meeting room IT equipment and TV screens.</li><li>Manage IT assets and inventory, including tracking, labeling, documentation, and storeroom organization.</li><li>Support onboarding and offboarding by preparing devices and collecting IT assets.</li><li>Document all incidents, service requests, and asset changes; provide periodic reports.</li></ul><p><b>Required Skills &amp; Competencies:</b></p><ul><li>Proficiency with Windows, macOS, iOS, and Microsoft 365.</li><li>Knowledge of hardware troubleshooting (laptops, desktops, printers, IP phones).</li><li>Strong organizational and asset management skills.</li><li>Good communication and customer service abilities.</li><li><b>Qualification:</b> Diploma or Bachelor&rsquo;s in IT, Computer Science, or equivalent</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have hands on experience as a IT support in a corporate environment?</li><li>Are you proficient with Windows, macOS, iOS, and Microsoft 365?</li><li>Do you have experience troubleshooting hardware such as laptops, desktops, printers, and IP phones?</li><li>Have you managed IT assets or inventory in a previous role?</li><li>Are you available to respond to IT support requests within defined timelines and service levels?</li><li>What is your current monthly salary in SAR?</li><li>What is your expected monthly salary in SAR?</li><li>What is your notice period in days?</li><li>What is your current location?</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Almanea Co.

<div>
 <p>
  <strong>
   Position Title: Technical Support Coordinator.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles &amp; Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technician Monitoring &amp; Performance Management
  </strong>
 </p>
 <ul>
  <li>
   Supervise and follow up with Saudi technicians on a daily basis.
  </li>
  <li>
   Track technician KPIs (response time, completion rate, quality of service, etc.).
  </li>
 </ul>
 <p>
  <strong>
   RMA Handling
  </strong>
 </p>
 <ul>
  <li>
   Manage all RMA cases related to TV products and other devices.
  </li>
  <li>
   Communicate directly with factories to initiate, follow up, and close RMA cases.
  </li>
  <li>
   Ensure proper documentation, photos, and reports are attached for each case.
  </li>
  <li>
   Maintain a detailed RMA tracking sheet and update it regularly.
  </li>
 </ul>
 <p>
  <strong>
   Compensation &amp; Replacement Management
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with factories on all compensation and replacement units.
  </li>
  <li>
   Verify the validity of compensation claims before submission.
  </li>
  <li>
   Follow up on shipment status, delivery, and confirmation of received parts.
  </li>
  <li>
   Prepare monthly reports summarizing compensation activities and results.
  </li>
 </ul>
 <p>
  <strong>
   MOT Training &amp; Development
  </strong>
 </p>
 <ul>
  <li>
   Conduct and organize technical training sessions for MOT.
  </li>
  <li>
   Ensure that technicians are up to date with the latest product knowledge, repair techniques, and company policies.
  </li>
  <li>
   Evaluate training effectiveness and recommend continuous improvements.
  </li>
  <li>
   Maintain training attendance records and performance evaluations.
  </li>
 </ul>
 <p>
  <strong>
   System Administration &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Manage internal technical support documentation, reports, and case updates.
  </li>
  <li>
   Support the department with any data entry, report generation, and follow-up tasks.
  </li>
  <li>
   Coordinate between technical support, logistics, and factory teams for case resolution.
  </li>
 </ul>
 <p>
  <strong>
   Reporting &amp; Communication
  </strong>
 </p>
 <ul>
  <li>
   Prepare and submit periodic reports (weekly/monthly) on technician performance, RMA status, and compensation progress.
  </li>
  <li>
   Ensure effective communication between all stakeholders (technicians, management, factories, and customers).
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Minimum years of experience not less than 3 years in the same filed.
  </li>
  <li>
   Strong organizational and coordination skills.
  </li>
  <li>
   Excellent communication (English &amp; Arabic preferred).
  </li>
  <li>
   Proficiency in Microsoft Excel and reporting tools.
  </li>
  <li>
   Experience in handling RMA or warranty cases is an advantage.
  </li>
  <li>
   Ability to lead and train technical teams.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Coordinator.

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 <br/>
 <br/>
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ready to work with the product support team.
  </li>
  <li>
   Provide immediate response to customer inquiries in accordance with service standards.
  </li>
  <li>
   Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
  </li>
  <li>
   High debugging and troubleshooting skills to identify the application issues.
  </li>
  <li>
   Supporting the application support team troubleshooting the reported issues.
  </li>
  <li>
   Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
  </li>
  <li>
   Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
  </li>
  <li>
   Escalate Open (unresolved) problems in accordance with current policies and procedures.
  </li>
  <li>
   Participate of preparing training materials for technical courses such as system custom development or reporting.
  </li>
  <li>
   Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
  </li>
  <li>
   Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  </li>
  <li>
   Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  </li>
  <li>
   Participate in on-site technical training if required.
  </li>
  <li>
   Participate in on-site technical support if required.
  </li>
  <li>
   Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
  </li>
  <li>
   Preferably experience with Hospital&rsquo;s business workflows.
  </li>
  <li>
   Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
  </li>
  <li>
   Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Preferably experience with Hospital&rsquo;s business workflows.
  </li>
  <li>
   Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
  </li>
  <li>
   Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
  </li>
  <li>
   Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
  </li>
  <li>
   Experience of web-oriented languages, including HTML, and Java script.
  </li>
  <li>
   Experience with SQL, data analysis and database methodologies
  </li>
  <li>
   Preferably experience with HL7 technologies.
  </li>
  <li>
   Knowledge of programming languages &ndash; ideally Java or C++
  </li>
  <li>
   Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
  </li>
  <li>
   Experience with data analysis and database methodologies
  </li>
  <li>
   Be able to design and write technical documents.
  </li>
  <li>
   Well-versed in Internet / Intranet concepts and Microsoft IIS.
  </li>
  <li>
   Preferably experience within InterSystems products (IRIS, Ensemble) is required.
  </li>
  <li>
   BS or MS in Computer Science or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About InterSystems
  <br/>
  <br/>
 </strong>
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 <strong>
  InterSystems.com
 </strong>
 .
</div>


Technical Support Specialist

Khereiji Showrooms Company Limited

<div>
 <p>
  <strong>
   we are looking for candidates with medium-level experience, focusing on the following skills:
  </strong>
 </p>
 <ol>
  <li>
   <strong>
    Maintenance of laptops and PCs (hardware and software).
   </strong>
  </li>
  <li>
   <strong>
    Basic networking knowledge.
   </strong>
  </li>
  <li>
   <strong>
    Good English communication skills.
   </strong>
  </li>
 </ol>
 <p>
 </p>
</div>


<div>:
<div><b>
Senior Technical Support Account Manager - Saudi Arabia, Riyadh</b></div><div></div><div><b><br>
Senior Technical Support Account Manager</b></div><div></div><div><br>
We&rsquo;re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.</div><div></div><div><br>
If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.</div><div></div><div><b><br>
About the job</b></div><div>
The Technical Support team is looking for a Senior Technical Support Account Manager who will provide post-sales support across enterprise-class SAS business software applications and/or solutions for strategic customers as assigned and serve as an advocate and escalation point for the customer acting as a liaison between all SAS divisions. Provide input and guidance during the customer lifecycle and contribute as a stakeholder to the success of the customer&rsquo;s relationship with SAS.</div><div><br>
</div><div><b>As a Senior Technical Support Account Manager, you will:</b></div><ul><li><p>
Act as an strategic technical advisor to customers on SAS support related activities.</p></li><li><p>
Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle. Provide status updates for all outstanding issues.</p></li><li><p>
Consistently set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Follow defined Standard Operating Procedures to ensure consistent delivery of standards and services. Coordinate SAS resources as required to deliver support services. Often perform these duties under pressure where decisions have a significant business impact for SAS and/or customers.</p></li><li><p>
Routinely build knowledge of SAS and specialized technical and business domain knowledge with an understanding of the business problems that are addressed by SAS applications and/or solutions. Help customers understand where risks exist, suggest strategies for mitigation, and recommend resources to help reduce risk. Facilitate the timely and sufficient resolution of all customer issues and requests.</p></li><li><p>
Collaborate with experts across technical support departments, SAS divisions, and partners when necessary. Keep internal and external stakeholder groups informed of problems, suggestions and general comments and concerns related to the software, the business domain, and the account, as appropriate. Act as an advocate for the customer.</p></li><li><p>
Identify and share account intelligence with sales account teams, identifying new software or services sales opportunities. Contribute to the proposal definition and sales of new support service opportunities. Solicit feedback on technical support services.</p></li><li><p>
Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.</p></li><li>
Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.</li><li>
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.</li></ul><div></div><div><b><br>
Required qualifications</b></div><br>
<div></div><ul><li>
Minimum 7 years of relevant experience in software support. Relevant experience may also include designing leadership.</li><li><p>
Advanced English and Arabic for client interaction.</p></li><li><p>
Strong communication skills.</p></li><li><p>
Excellent organizational skills and strong problem resolution skills.</p></li><li><p>
Has in-depth knowledge of the support industry.</p></li><li><p>
Ability to use unique skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways.</p></li><li><p>
Ability to deliver presentations to various audiences including colleagues, customers, and industry experts.</p></li><li>
Travel as business requirements dictate at management discretion.</li><li>
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.</li></ul><div></div><div><b><br>
Additional competencies, knowledge and skills</b></div><ul><li><b>
Decision making -</b> Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.</li><li><b>
Communication -</b> Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message, listening actively to others.</li><li><b>
Influencing -</b> Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.</li></ul><div></div><div><b><br>
Benefits highlights</b><b>
</b></div><ul><li>Housing allowance</li><li>
Schooling allowance</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul><div><b>
You are welcome here.</b></div><div>
At SAS, it&rsquo;s not about fitting into our culture &ndash; it&rsquo;s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.</div><div></div><div><b><br>
Additional Information:</b></div><div><i>
SAS only sends emails from verified &ldquo;sas.com&rdquo; email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact </i><i>Recruitingsupport@sas.com.</i></div><div></div><div><br>
Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.</div><div></div><div><br>
#LI-MS1</div><div>
#SAS</div></div>

Sr Technical Support Account Manager

Makers Learning School

<ul><li>To assist the Computer Teacher/Media and Tech Specialist in the implementation of the Computing Studies curriculum and any other relevant jobs.</li><li>To oversee the preparation of classrooms with the needed materials and supplies.</li><li>To work in accordance with the Conscious Discipline Standards observed by MLS.</li><li>To teach and coordinate with the staff, in a professional and respectful manner.</li><li>To work with the children in a nurturing manner during school hours and in after-school activities.</li><li>To support in planning and arranging for technical and other media equipment required in setting up in school events/workshops (Morning Assembly, Report Cards, Coffee Mornings, concerts, and any other special events)</li><li>To manage the projector and sound system</li><li>To support the MLS teaching staff and troubleshooting with any hardware, media or computer application assistance.</li><li>To offer any feedback and/or consultation when requested</li><li>To track record of the MLS technical supplies used by staff, e.g. MacBooks/Laptops, cameras, cables, modems, internet sticks etc.</li><li>Substitute for any classroom based on MLS needs.</li><li>Complying with the instructions and rules and regulations given/set by the senior management.</li><li>To willingly participate in all school improvement programs and projects as assigned.</li><li>To abide by all policies and procedures set-up by MLS.</li><li>To participate in the MLS Performance Appraisal Program<b>.</b></li></ul><p>Job Type: Full-time</p><p>Pay: From &#65020;4,000.00 per month</p><p>Experience:</p><ul><li>Tech Support: 2 years (Required)</li></ul>

Media and Technical Support-Female Only

Explore 2156+ Technical support in Riyadh this December. Find roles across top companies and apply now to boost your career.

2156 technical support jobs IN Riyadh

Technical Support

Technical Support

Technical Support Coordinator.

Technical Support Specialist

Technical Support Specialist

Sr Technical Support Account Manager

Media and Technical Support-Female Only