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technical support specialist

application production support engineer

CodeNinja

About the Company
 Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
 
About the role
 We are looking for a Application / Production Support Engineer with strong expertise in Open Banking, production support, and incident resolution. The ideal candidate will have 8+ years of hands-on experience supporting enterprise-grade systems, with the ability to manage critical production environments, coordinate with cross-functional teams, and ensure 24/7 system reliability. This role is onsite in KSA and requires readiness to provide after-hours support for high-priority incidents.
 
Key Responsibilities
 <ul>
<li>Serve as the primary production support for Open Banking, including after working hours.</li>
<li>Ensure successful technical resolution of all incidents raised by TPPs, PASPs, and in SAMA Confluence.</li>
<li>Facilitate between Business teams and the APIC team for DR and Production Support activities.</li>
<li>Generate SAMA Monthly APIC Reports.</li>
<li>Provide technical development support in Open Banking programs.</li>
<li>Provide L1/L2 technical support for Open Finance applications.</li>
<li>Integrate microservices hosted on OpenShift and related clusters.</li>
<li>Monitor system alerts, application logs, and performance metrics to detect anomalies and prevent disruptions.</li>
<li>Perform incident analysis, system recovery, and validation with development, middleware, and infrastructure teams.</li>
<li>Support deployments, environment maintenance, and DR activities in line with change management processes.</li>
<li>Ensure application stability, security compliance, and adherence to operational standards.</li>
<li>Maintain detailed runbooks, deployment records, and readiness checklists.</li>
<li>Drive continuous improvement in service reliability, automation, and support processes.</li>
</ul>
Requirements: 
<ul>
<li>8+ years of experience in Application Support, Production Support, or related roles.</li>
<li>Strong experience with Open Banking, Open Finance, or API-driven banking ecosystems.</li>
<li>Hands-on experience supporting microservices and OpenShift-based environments.</li>
<li>Strong understanding of incident management, problem resolution, and production stability practices.</li>
<li>Experience with monitoring tools, log analysis, and performance troubleshooting.</li>
<li>Knowledge of DR procedures, environment management, and change management workflows.</li>
<li>Ability to collaborate with development, infrastructure, middleware, and business teams.</li>
<li>Strong analytical, communication, and documentation skills.</li>
<li>Experience in banking or financial domain preferred.</li>
<li>Willingness to provide after-hours support as required.</li>
</ul>
Why Join Us
 <ul>
<li>Work on large-scale Open Banking and Open Finance production environments.</li>
<li>High-impact role ensuring stability of mission-critical banking systems.</li>
<li>Collaborative environment with exposure to cross-functional engineering teams.</li>
<li>Opportunities for growth in SRE, DevOps, and advanced production engineering roles.</li>
<li>Be part of cutting-edge digital banking initiatives within the KSA market.</li>
</ul>
Disclaimer
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

Application / Production Support Engineer

Leuwint technologies

We are looking for a proactive and technically strong Production Support Engineer to take ownership of open banking platform stability, incident resolution, and technical support operations. The ideal candidate should have hands-on experience supporting microservices-based architecture, coordinating across teams, and ensuring system uptime and compliance with banking standards.Key Responsibilities<ul><li>Minimum 8+ years of experience in relevant field</li><li>Act as the primary production support engineer for Open Banking, including handling after-hours support.</li></ul><ul><li>Provide L1/L2 technical support for Open Finance applications.</li></ul><ul><li>Successfully resolve technical incidents raised by TPPs, PASPs, and in SAMA Confluence.</li></ul><ul><li>Monitor system alerts, application logs, and performance metrics to detect issues and prevent service interruptions.</li></ul><ul><li>Perform incident analysis, recovery, and validation, collaborating with development, middleware, and infrastructure teams.</li></ul><ul><li>Facilitate communication between Business and APIC teams for production support and DR (Disaster Recovery) activities.</li></ul><ul><li>Support integrations of microservices hosted on OpenShift and related clusters.</li></ul><ul><li>Assist with technical development for Open Banking programs.</li></ul><ul><li>Support deployments, maintenance of environments, and DR operations following approved change management processes.</li></ul><ul><li>Ensure end-to-end application stability, adherence to bank security guidelines, and operational standards.</li></ul><ul><li>Generate and manage monthly SAMA APIC reports.</li></ul><ul><li>Maintain detailed runbooks, deployment records, readiness checklists, and contribute to continuous service reliability and automation improvements.</li></ul>Job Type: Full-time

Application And Production Support Engineer

ريناد المجد

Type: Full-time / Entry-level Location: Onsite -Riyadh Seniority: JuniorAbout the role Join RMG&rsquo;s AI team to gain hands-on experience in model development, data engineering and production workflows while working with senior engineers. Junior AI EngineerKey responsibilities<ul><li>Assist in data preprocessing, feature engineering and model experiments.</li><li>Support model training, evaluation and basic deployment tasks.</li><li>Work with SQL databases and build small data pipelines.</li><li>Collaborate in code reviews, documentation and testing. Junior AI Engineer</li></ul>Must-have<ul><li>Degree in Artificial Intelligence, Computer Science, or related.</li><li>Foundational AI &amp; data processing knowledge; Python proficiency.</li><li>Able to work with SQL databases; strong teamwork skills.</li><li>Saudi nationality</li></ul>Nice-to-have<ul><li>Internships or small projects in ML, familiarity with PyTorch/TensorFlow, and eagerness to learn MLOps basics. Junior AI Engineer</li></ul>Benefits Mentorship, training budget, fast career progression, health benefits.Job Type: Full-timePay: From &#65020;10.00 per monthAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your notice period in days ?</li><li>What is your salary expectation ?</li><li>Do you live in Riyadh ?</li></ul>Experience:<ul><li>AI Engineer: 2 years (Required)</li></ul>

Junior AI Engineer

About the role Lead design and delivery of end-to-end AI systems (computer vision, generative AI, predictive modeling) and mentor engineering teams. Senior AI EngineerKey responsibilities<ul><li>Design, build and optimize ML/DL models (CV, generative models, predictive analytics).</li><li>Lead MLOps/model lifecycle, training pipelines, deployment and monitoring.</li><li>Work in Agile/Scrum with cross-functional teams and mentor junior engineers.</li><li>Drive architecture decisions and research spikes; integrate Agentic AI where applicable. Senior AI Engineer</li></ul>Must-have<ul><li>Bachelor&rsquo;s or Master&rsquo;s in AI/Data Science/CS or related.</li><li>5+ years AI/ML engineering experience.</li><li>Strong Python + PyTorch/TensorFlow expertise.</li><li>Experience with large-scale data, feature engineering and MLOps.</li><li>Git, CI/CD, and agile experience. Senior AI Engineer</li></ul>Nice-to-have<ul><li>Prior experience with Agentic AI frameworks and multi-agent systems; production experience in CV and generative models. Senior AI Engineer</li></ul>Benefits Competitive senior salary, leadership opportunities, R&amp;D time, training &amp; conference budget. Senior AI EngineerJob Type: Full-timePay: From &#65020;10.00 per monthAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your notice period in days ?</li><li>What is your salary expectation ?</li><li>Do you live in Riyadh ?</li></ul>Experience:<ul><li>AI Engineer: 5 years (Required)</li></ul>

Senior AI Engineer

Hitachi Energy

<div>Description
The opportunity 
The role of the Network Control Local Support Engineer (Saudi Arabia) is to provide on-site network support for the local customers, ensuring smooth operation of computer systems and networks. This includes installing, configuring, and maintaining computer hardware, software, and peripheral equipment, as well as troubleshooting and resolving technical issues related to networking, printing, and other IT functions. The Network Control Local Support Engineer will also be responsible for providing user support, training, and assistance in using various applications and software programs.
How you&rsquo;ll make an impact<ul><li>
Project Engineering focuses on designing, communicating, and implementing an operational plan for completing an engineering-based project including Preparing designs, project controls and specifications, schedules, cost estimates, production, transportation, installation, testing and/or commissioning of new infrastructure, facilities, equipment, etc.</li><li>
Monitoring progress and performance against the project plan; taking action to resolve operational problems and minimize delays.</li><li>
Identifying, developing, and gathering the resources necessary to complete the project. May include preparing engineering standards, designs and work specifications; developing project schedules, budgets and forecasts; and selecting materials, equipment, project staff, and external contractors An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency.</li><li>
Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.</li><li>
The role of the Network Control Local Support Engineer (Saudi Arabia) is to provide on-site network support for the local customers, ensuring smooth operation of computer systems and networks.</li><li>
 This includes installing, configuring, and maintaining computer hardware, software, and peripheral equipment, as well as troubleshooting and resolving technical issues related to networking, printing, and other IT functions. The Network Control Local Support Engineer will also be responsible for providing user support, training, and assistance in using various applications and software programs.</li><li>
Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>
Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>
Your background<ul><li>
&#65279;&#65279; Experience Level. More than 5 years SCADA experience and at least 3 years in Network Manager.</li><li>
Education qualification. Bachelor on Electrical and Electronics Engineering or similar</li><li>
Addition Task Required. Provide on-site network support for the local customers, ensuring smooth operation of computer systems and networks. This includes installing, configuring, and maintaining computer hardware, software, and peripheral equipment, as well as troubleshooting and resolving technical issues related to networking, printing, and other IT functions.</li><li>
The Network Control Local Support Engineer will also be responsible for providing user support, training, and assistance in using various applications and software programs.</li><li>
SCADA-RTU integration. Energy and Utility procession 60870-5-101,104.</li><li>
MODBUS TCP, RTU.DNP3, ICCP.</li><li>
OPC UA, DA, MQTT.</li><li>
&#65279;&#65279;Proficiency in both spoken &amp; written English language is required. Arabic is plus.</li></ul><h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Network Control Local Support Engineer Saudi Arabia

Job descriptionWe are looking for a proactive and detail-oriented Operations Engineer to manage and support Open Finance platforms, APIs, and backend microservices hosted on OpenShift. The role involves ensuring system stability, SLA adherence, and seamless operations across both production and disaster recovery (DR) environments.Key Responsibilities:<ul><li>Monitor Open Finance platforms, APIs, and microservices running on OpenShift, ensuring high availability, SLA compliance, and platform stability across Production and DR environments.</li></ul><ul><li>Perform first-level incident triage, analyze alerts, and coordinate with technical and business teams for timely issue resolution.</li></ul><ul><li>Execute operational runbooks, including environment validations, recovery steps, deployment readiness checks, and daily health monitoring.</li></ul><ul><li>Manage the complete ticket lifecyclelog, classify severity, track SLA progress, escalate when needed, and maintain accurate documentation in ITSM tools (e.g., ServiceNow, JIRA).</li></ul><ul><li>Act as a central communication point between Operations, Product, Infrastructure teams, and external FinTech partners for incident updates, planned changes, and service communications.</li></ul><ul><li>Prepare and publish operational dashboards, incident summaries, compliance reports, and audit evidence for internal and external reviews.</li></ul><ul><li>Identify recurring incidents, perform trend analysis, and contribute to continuous improvement, automation, and reliability enhancement initiatives.</li></ul>Requirements:<ul><li>Hands-on experience in application or platform support, preferably in Open Finance, Banking, or API-driven environments.</li></ul><ul><li>Knowledge of OpenShift, Kubernetes, microservices, API monitoring tools, and ITSM processes.</li></ul><ul><li>Strong analytical abilities, troubleshooting skills, and experience in incident &amp; problem management.</li></ul><ul><li>Ability to work with cross-functional teams and manage communication with internal stakeholders and external partners.</li></ul><ul><li>Excellent documentation, reporting, and coordination skills.</li></ul>Job Type: Full-time

Operations Analyst & Coordinator

Proterial

<div>Location:
Riyadh, Riyadh, Saudi Arabia
Job ID:
R0110117
Date Posted:
2025-11-12
Company Name:
HITACHI ENERGY LTD
Profession (Job Category):
Engineering &amp; Science
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity 
 
The role of the Network Control Local Support Engineer (Saudi Arabia) is to provide on-site network support for the local customers, ensuring smooth operation of computer systems and networks. This includes installing, configuring, and maintaining computer hardware, software, and peripheral equipment, as well as troubleshooting and resolving technical issues related to networking, printing, and other IT functions. The Network Control Local Support Engineer will also be responsible for providing user support, training, and assistance in using various applications and software programs.
How you&rsquo;ll make an impact
<ul><li>Project Engineering focuses on designing, communicating, and implementing an operational plan for completing an engineering-based project including Preparing designs, project controls and specifications, schedules, cost estimates, production, transportation, installation, testing and/or commissioning of new infrastructure, facilities, equipment, etc.
</li><li>Monitoring progress and performance against the project plan; taking action to resolve operational problems and minimize delays.
</li><li>Identifying, developing, and gathering the resources necessary to complete the project. May include preparing engineering standards, designs and work specifications; developing project schedules, budgets and forecasts; and selecting materials, equipment, project staff, and external contractors An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency.
</li><li>Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
</li><li>The role of the Network Control Local Support Engineer (Saudi Arabia) is to provide on-site network support for the local customers, ensuring smooth operation of computer systems and networks.
 </li><li>This includes installing, configuring, and maintaining computer hardware, software, and peripheral equipment, as well as troubleshooting and resolving technical issues related to networking, printing, and other IT functions. The Network Control Local Support Engineer will also be responsible for providing user support, training, and assistance in using various applications and software programs.
</li><li>Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li><li>Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</li></ul>Your background
&#65279;&#65279; <ul><li>Experience Level. More than 5 years SCADA experience and at least 3 years in Network Manager.
</li><li>Education qualification. Bachelor on Electrical and Electronics Engineering or similar
</li><li>Addition Task Required. Provide on-site network support for the local customers, ensuring smooth operation of computer systems and networks. This includes installing, configuring, and maintaining computer hardware, software, and peripheral equipment, as well as troubleshooting and resolving technical issues related to networking, printing, and other IT functions.
</li><li>The Network Control Local Support Engineer will also be responsible for providing user support, training, and assistance in using various applications and software programs.
</li><li>SCADA-RTU integration. Energy and Utility procession 60870-5-101,104.
</li><li>MODBUS TCP, RTU.DNP3, ICCP.
</li><li>OPC UA, DA, MQTT.
&#65279;&#65279;</li><li>Proficiency in both spoken &amp; written English language is required. Arabic is plus.
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Explore 1916+ Application production support engineer in Riyadh this December. Find roles across top companies and apply now to boost your career.

1916 application production support engineer jobs IN Riyadh

Application / Production Support Engineer

Application And Production Support Engineer

Junior AI Engineer

Senior AI Engineer

Network Control Local Support Engineer Saudi Arabia

Operations Analyst & Coordinator

Network Control Local Support Engineer Saudi Arabia