technical support manager

Fever

<div>
 Hey there!
 
 
 We&rsquo;re Fever, the world&rsquo;s leading tech platform for culture and live entertainment,
 
 
 Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we&rsquo;re revolutionizing the way people engage with live entertainment.
 
 
 Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
 
 
 Our results? We&rsquo;ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
 
 
 To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
 
 
 Ready to be part of the experience?
 
 
 Now, let&rsquo;s discuss this role and what you will do to help achieve Fever&rsquo;s mission.
 
 
 
 Join Onebox &ndash; Where Innovation Meets Entertainment
 
 
 
 
 Onebox
 
 , a company within the
 
 Fever Group
 
 , is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process &mdash; from event setup and sales to real-time validation at the venue..
 
 
 Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.
 
 
 If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.
 
 
 
 Your Mission
 
 
 
 We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO.
 
 
 You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with Onebox. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests and platform troubleshooting.
 
 
 This hybrid role blends
 
 account management
 
 with a
 
 technical mindset
 
 : you will train and support clients during onboarding, provide hands-on assistance with configuration and incidents, and work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.
 
 
 
 About the role:
 
 
 
 <ul>
 <li>
 Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
 </li>
 <li>
 Manage daily client requests, from incident resolution to platform configuration and data exports
 </li>
 <li>
 Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
 </li>
 <li>
 Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
 </li>
 <li>
 Support on-site operations during live events when needed
 </li>
 <li>
 Play a key role in driving customer satisfaction and identifying opportunities for improvement
 
 
 </li>
 </ul>
 
 About you:
 
 
 
 <ul>
 <li>
 Experience in customer support, ideally in a SaaS environment
 </li>
 <li>
 Confident troubleshooting technical issues with a hands-on mindset
 </li>
 <li>
 Fluent in English (written and spoken) / Spanish is a plus
 </li>
 <li>
 Tech-savvy, detail-oriented, and focused on client experience
 </li>
 <li>
 Comfortable working cross-functionally with internal teams
 </li>
 <li>
 Valid driver&rsquo;s license for occasional on-site support
 </li>
 <li>
 Bonus: knowledge of networks, ticketing platforms, or event tech
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary aligned with the local market
 </li>
 <li>
 Employment through an Employer of Record (EoR) partner
 </li>
 <li>
 Annual leave and public holidays according to local labor law
 </li>
 <li>
 A key role in a fast-growing international company
 </li>
 <li>
 Direct collaboration with Product, Tech and Sales teams
 </li>
 <li>
 Opportunity to work on large-scale live events
 
 
 </li>
 </ul>
 Apply now and become part of the Onebox Customer Success team!
 
 
 Want to know more about us? Check out our website www.oneboxtds.com and connect with us on LinkedIn!
 
 
 Thank you for considering joining Fever. We cannot wait to learn more about you!
 
 
 If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
 
 
 Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
 
 
 If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
 
 
 If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
</div>

Client Success Technical Manager

Egis Group

<div>Company Description 
Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.&quot;
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. 
Job Description 
The IT Support Officer is responsible for technical support to users by diagnosing and resolving software and hardware issues, maintaining software and hardware, and continuous improvement.
The position&rsquo;s holder can&rsquo;t be successful without complying with the relevant procedures, directives, and other legal requirements of the Quality Management System, fulfilling the accountabilities of this position in accordance with corporate policies, Code of Conduct and Code of Ethics Standards.
The main responsibilities are:<ul><li>
Client Support: the IT Support Officer provides assistance to users in the use of software or hardware. He performs interventions either remotely or on-site and serve as the first point of contact for users, handling first or second-level support as per their role. He is responsible for following up on client cases from incident opening to resolution and closure, diagnosing and correcting malfunctions described by users, and escalating issues beyond their scope.</li><li>
Diagnosing, Correcting, and Preventive Maintenance: the IT Technician is responsible for diagnosing and correcting software and hardware malfunctions, performing preventive maintenance.</li><li>
Continuous Improvement: the IT Technician gathers functional improvements desired by users, integrates new components according to defined standards, and ensures preventive maintenance. He contributes to the implementation of updates and evolutions, conducts tests before deployment, and creates and implements knowledge bases and user help documents. He is also involved in training, documentation, and process redesign.</li></ul><ul><li>
Software Management: the IT Technician should be able to input and interpret data according to software management rules. This involves reproducing client issue tests to propose solutions.</li><li>
Equipment Maintenance: identifying the usage and conditions of solutions or equipment over their lifecycle is crucial. The IT Technician is expected to perform maintenance and alert in case of malfunctions or potential anomalies.</li><li>
Client Relationship Management: maintaining a respectful and professional relationship with project stakeholders is essential. The Technician should adapt their posture and communication organization to the work situation, choosing the most appropriate communication method for client responses.</li><li>
Effective Communication: the IT Technician must listen actively and share pertinent information, adapting and drafting communication materials to fit objectives and context. They communicate clearly and effectively in both written and oral forms, especially in incident contexts.</li><li>
Innovation and Process Management: analysing needs and participating in the search for innovative ideas and solutions is important. The IT Technician adapts proven solutions to similar context characteristics and suggests improvements for quality client service.</li><li>
Teamwork and Collaboration</li><li>
Activity Prioritization: identifying and planning assigned activities is important. The IT Technician prioritizes client requests based on urgency and severity within their project.</li><li>
Autonomy Development: proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><ul><li> 
Performance Indicator (KPIs): proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Average ticket resolution time.</li><li>
User satisfaction and feedback ratings.</li><li>
System uptime and reliability metrics.</li><li>
Compliance with IT policies and security standards.</li></ul> 

Qualifications 
<ul><li>
Technical Skill Set</li></ul>
The candidate should be expert on below tasks &amp; techniques<ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Windows OS installation, Office 365 Apps, End-point Security setup &amp; user account setup</li><li>
Understanding &amp; basic experience on Network Domain, Active Directory setup &amp; network protocols</li><li>
DNS, DHCP, TCP/IP, Printer &amp; file sharing setup.</li><li>
Structure cabling, termination and network test.</li><li>
Installation of internet connection &amp; wireless Access points</li><li>
End Point Security Antivirus installation &amp; activation.</li><li>
Local File Sharing &amp; NTFS Security permissions</li><li>
Inventory management &amp; reporting</li><li>
Maintaining LAN/WAN infrastructure, Wi-Fi, routers, switches, and firewalls.</li><li>
Troubleshoot connectivity and performance issues related to network devices.</li><li>
Support the implementation of network upgrades and security improvements</li><li>
Support the IT Manager in implementing cybersecurity best practices and policies.</li><li>
Assist users in adhering to IT security guidelines and data protection protocols.</li><li>
Provide first and second-level technical support to staff on hardware, software, and network issues.</li><li>
Diagnose and resolve technical problems in person, via phone, email, or remote access tools</li><li>
Monitor system performance and carry out routine maintenance to ensure reliability and security.</li><li>
Assist in setting up, configuring, and deploying new systems and devices.</li></ul> 

Additional Information</div>

IT Support Officer

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel&rsquo;s IT strategy in line with business goals.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in the planning, implementation, and maintenance of the hotel&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.
 </li>
 <li>
 Support critical hotel systems such as:
 </li>
 <ul>
 <li>
 Property Management System (e.g., Opera)
 </li>
 <li>
 Point of Sale systems (e.g., MICROS)
 </li>
 <li>
 Key card access systems
 </li>
 <li>
 IP telephony and voicemail
 </li>
 <li>
 CCTV and surveillance
 </li>
 <li>
 Guest Wi-Fi and HSIA platforms
 </li>
 </ul>
 <li>
 Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
 </li>
 <li>
 Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
 </li>
 <li>
 Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
 </li>
 <li>
 Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
 </li>
 <li>
 Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
 </li>
 <li>
 Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
 </li>
 <li>
 Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
 </li>
 <li>
 Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT management, preferably in hospitality.
 </li>
 <li>
 Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
 </li>
 <li>
 Proven experience managing networks, servers, Windows environments, and cloud services.
 </li>
 <li>
 Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
 </li>
 <li>
 Strong leadership, communication, and project management skills.
 </li>
 <li>
 Ability to manage vendors, budgets, and strategic IT initiatives.
 </li>
 </ul>
</div>

Assistant IT Manager

<div>
 A senior engineer for this role is one of the key people that will support the technical manager and solution architect in fronting the customer. The engineer is expected to be able to do requirement gathering, communicating the requirements to offshore development/product team, be a proxy for the offshore development/product team for technical design, testing &amp; deployment. As a module track leader, you are expected to manage customer expectations and coordinate delivery with the development/product team by managing the project schedule and tasking of the module.
 
 
 You are expected to work with various roles in the project including but not limited to:
 
 
 <ul>
 <li>
 BA Lead/Manager to gather requirements.
 </li>
 <li>
 Off-shore teams for deliver project modules (development/product teams).
 </li>
 <li>
 Singapore HQ teams to on product features &amp; extensions.
 </li>
 <li>
 Test Manager to conduct internal &amp; external testing for the project.
 </li>
 <li>
 Manage product vendors and integrations of products with developers
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Requirement Gathering
 </li>
 <li>
 Meet customer, users and product teams to derive requirements.
 </li>
 <li>
 Good and innovative in UI wireframe prototyping to solicit requirements. Manage chatbot avatar designers to deliver avatar UI/UX requirements.
 </li>
 <li>
 Push customers to obtain knowledge bases for LLM. Curate and manage knowledge bases for LLM as the proxy for development and product teams.
 </li>
 <li>
 Work with BA and development team to derive use cases of LLM chatbot usages.
 </li>
 <li>
 Write requirement documentation.
 </li>
 <li>
 Convert requirements into epics and user stories.
 </li>
 <li>
 Work with UIUX engineer to come up with user journey before and after solutioning.
 </li>
 <li>
 Communicate with UIUX engineer to product wireframes and interactive prototypes.
 </li>
 <li>
 Convert business requirements to technical documents.
 </li>
 <li>
 Technical Design
 </li>
 <li>
 Work with development and product teams to derive design documents.
 </li>
 <li>
 Work with avatar and LLM chatbot backend teams to ensure integrated design delivery for product enhancement and for use cases.
 </li>
 <li>
 Work with technical manager and technical leads (offshore) to come up with technical design for module requirements.
 </li>
 <li>
 Work with technical manager and senior technical leads (Singapore) to come up with technical design for product customisation requirements. Practitioner of SCRUM Methodology
 </li>
 <li>
 Integration
 </li>
 <li>
 Work with partners and vendors to integrate applications.
 </li>
 <li>
 Integration with other project subsystems to complete the full system, e.g. app-to-app integrations and cybersecurity.
 </li>
 <li>
 Work with Technical Architect/Manager on the technical design of assigned modules.
 </li>
 <li>
 Coordinate and work with project engineers and system engineers to ensure integrations of asset data into the product.
 </li>
 <li>
 Functional Testing
 </li>
 <li>
 Coordinate and work with project engineers and users to conduct test and commissioning of use cases.
 </li>
 <li>
 Support Test Manager in the documentation of test scenarios for software modules.
 </li>
 <li>
 Support Test Manager in internal testing of software modules
 </li>
 <li>
 Support Test Manager in the integration testing of software modules
 </li>
 <li>
 Support Test Manager in User Acceptance Testing (UAT)
 </li>
 <li>
 DevOps &amp; Deployment
 </li>
 <li>
 Able to use various DevOps tools to perform the following:
 </li>
 <li>
 Deployment of software systems
 </li>
 <li>
 Patching of software updates
 </li>
 <li>
 Run static code analysis using DevOps tools
 </li>
 <li>
 Manage branching, approval of check-ins etc
 </li>
 <li>
 Run dynamic analysis with DevOps tools
 </li>
 <li>
 Facilitate offshore developers and leads in security report lapses.
 </li>
 <li>
 Performance Testing
 </li>
 <li>
 Able to use automation test tools to conduct performance testing for project.
 </li>
 <li>
 Able to product performance test report.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Personality &amp; Work Traits
 
 
 
 <ul>
 <li>
 Software Engineering certifications and/or relevant degree.
 </li>
 <li>
 Good Leadership skills
 </li>
 <li>
 Good presentation skills
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Able to manage a team of 2-4 people
 </li>
 <li>
 Independent Worker (Able to work independently with minimal guidance)
 </li>
 <li>
 A proactive work attitude
 </li>
 <li>
 A team player (Inclusive mind-set to collaborate effectively in a diverse team)
 </li>
 <li>
 Problem solver
 </li>
 <li>
 Able to deliver with quality
 </li>
 <li>
 *Fast learner (for technology)
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Experienced in software requirements gathering and team leading of both frontend and backend development.
 </li>
 <li>
 Experienced in application deployment to an IT infrastructure (on-premise and public cloud).
 </li>
 <li>
 Experienced with LLM chatbot and avatar development and/or integration.
 </li>
 <li>
 Good understanding and experience of one or more full project SDLC as technical lead
 </li>
 <li>
 Able to confidently and clearly communicate with others
 </li>
 <li>
 Able to express design using UML notation &amp; UML Diagrams, and good in writing software engineering documentation.
 </li>
 <li>
 Worked in at least 2 projects using English as the main language of communication.
 </li>
 <li>
 Experience with SCRUM or other agile framework
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Microsoft project or a scheduling tool
 </li>
 <li>
 Some experience with programming languages &amp; development tools:
 </li>
 <li>
 HTML, JavaScript, CSS3
 </li>
 <li>
 *Java/*C#/*C++
 </li>
 <li>
 Some experience with programming frameworks
 </li>
 <li>
 AngularJS (Preferred) /*ReactJS/*VueJS
 </li>
 <li>
 Microservices design and containers deployment of applications
 </li>
 <li>
 One or more of the following COTS products experience
 </li>
 <li>
 Enterprise Service Bus &amp; Messaging Brokers
 </li>
 <li>
 Kafka
 </li>
 <li>
 *AMQP
 </li>
 <li>
 *MQTT
 </li>
 <li>
 *Protobuf
 </li>
 <li>
 CEP &amp; Rule Engines
 </li>
 <li>
 Application Servers
 </li>
 <li>
 NodeJS
 </li>
 <li>
 Java-based Application Servers
 </li>
 <li>
 Web servers, eg. IIS
 </li>
 <li>
 Container Orchestrators
 </li>
 <li>
 Databases
 </li>
 <li>
 Relational databases
 </li>
 <li>
 Microsoft MSSQL
 </li>
 <li>
 PosgresSQL
 </li>
 <li>
 *Oracle
 </li>
 <li>
 No-SQL databases
 </li>
 <li>
 Administrative Tools:
 </li>
 <li>
 Microsoft Project or equivalent tool
 </li>
 <li>
 MS Offices (Word, Excel, PowerPoint)
 </li>
 <li>
 MS Teams
 </li>
 <li>
 DevOps Tools
 </li>
 <li>
 Jira
 </li>
 <li>
 Confluence
 </li>
 <li>
 GitLab
 </li>
 <li>
 SonarQube
 </li>
 <li>
 Nexus/Maven
 </li>
 <li>
 Postman, or equivalent
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 English
 </li>
 <li>
 *Chinese
 </li>
 <li>
 *Vietnamese
 </li>
 <li>
 *Arabic
 </li>
 <li>
 Good to have
 </li>
 </ul>
</div>

Senior Software Engineer – LLM Chatbot and Avatar (Qatar)

Vistas Global

<ul><li>Role Objective </li></ul>To coordinate day-to-day technical operations, including inspections, verification of service provider performance, and technical documentation, while providing support for tendering, procurement, and CRM/ERP processes for Company-managed associations.Key Accountabilities:CRM / ERP &amp; Work Order Management<ul><li>Handle CRM and ERP operations related to technical services for Company associations, including work orders, cases, purchase requests (PRs), and contractor performance certificates (CPCs).</li><li>Review and approve PRs for technical and maintenance services, ensuring correct classification, coding, and scope alignment.</li><li>Generate and follow up on CPCs and related documentation in coordination with Finance and Administration.</li></ul>Technical Inspections &amp; Service Provider Verification<ul><li>Conduct technical inspections for ad hoc, corrective, and planned preventive maintenance (PPM) works completed by service providers.</li><li>Verify completion of ad hoc and corrective works and confirm monthly PPM execution in accordance with contractual requirements.</li><li>Attend contractor site visits for ad hoc works, ensuring compliance with work permit procedures and access requirements.</li></ul>Performance Monitoring &amp; Reporting<ul><li>Prepare monthly KPI reports for service providers and submit to Administration and Management.</li><li>Identify and highlight recurring issues, performance trends, and non-conformities to the Technical Engineer or Senior Association Manager.</li></ul>Tendering &amp; Documentation Support<ul><li>Initiate Requests for Tender (RFTs) and draft Scopes of Work (SoWs) for projects and tenders, submitting them to the Technical Engineer/Manager for review and approval.</li><li>Maintain organized documentation related to tenders, projects, and technical correspondence.</li></ul>Job RequirementsEducational Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in Engineering, Facilities Management, or a related technical field.</li></ul>Experience<ul><li>3&ndash;5 years of experience in technical coordination, facilities management, or building maintenance.</li><li>Experience working with CRM/CAFM/ERP systems; MS Dynamics 365 is an advantage.</li><li>Strong understanding of PPM, corrective maintenance processes, and contractor performance monitoring.</li><li>Strong communication and coordination skills when working with internal teams, contractors, and residents.</li><li>Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).</li></ul>Job Type: Full-timePay: QAR4,000.00 - QAR5,000.00 per monthApplication Question(s):<ul><li>Do you agree with the salary bracket provided (4000-5000 QAR) full package?</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Technical Coordinator / Facility Management : 2 years (Required)</li></ul>

Technical Coordinator

<div>
 We are seeking a dynamic Project Technical Manager to assist the Program Manager in managing the delivery of multiple technology subsystems across multiple smart city applications. The role requires a blend of project management leadership, technical acumen, and client-facing communication skills to coordinate delivery from both internal and external stakeholders.
 
 
 The successful candidate will serve as a key interface between clients, consultants, and delivery partners, ensuring that all subsystems &mdash; including mobile and web applications, and integrations &mdash; are delivered on time, within budget, and compliant with Qatar local regulatory frameworks
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the client-facing technical lead for the delivery and integration of smart city applications, ensuring alignment with client needs and expectations.
 </li>
 <li>
 Support the program manager in planning, execution and monitoring the delivery of the software subsystems, such as
 </li>
 <li>
 Property Management Application
 </li>
 <li>
 Land Developer Management Application
 </li>
 <li>
 Smart Car Parking Application
 </li>
 <li>
 Citizen Application
 </li>
 <li>
 Work closely with the subsystem teams to develop project schedules, track progress, and ensure subsystem milestones align with the master project plan.
 </li>
 <li>
 Manage internal and external dependencies to guarantee timely delivery and integration of technology components.
 </li>
 <li>
 Drive regular coordination meetings, progress reviews, and issue-resolution sessions with all stakeholders
 </li>
 <li>
 Manage the project scope, collect client business requirements and translate them into clear technical requirements and project deliverables.
 </li>
 <li>
 Evaluate solution proposals from subsystem teams and provide recommendations based on technical feasibility and alignment with business objectives.
 </li>
 <li>
 Provide technical leadership and review subsystem architecture, data flows, and interface specifications for all smart city applications and subsystems.
 </li>
 <li>
 Ensure that all subsystems align with the overall architecture and integrates smoothly with other systems, while complying with performance, security, and interoperability standards, meeting all required regulatory and compliance guidelines
 </li>
 <li>
 Review technical documents, deliverables, and compliance reports from subcontractors and vendors
 </li>
 <li>
 Manage internal teams and external partners to ensure quality, schedule, and budget adherence throughout the project lifecycle.
 </li>
 <li>
 Track subcontractor performance, drive issue escalation, and resolve challenges in collaboration with engineering leads and vendors.
 </li>
 <li>
 Maintain documentation for compliance, inspection, and audit readiness.
 </li>
 <li>
 Provide ongoing technical support to resolve any issues quickly and ensure smooth operations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications &amp; Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Software Engineering, or a related field.
 </li>
 <li>
 Certified PMP or equivalent preferred.
 
 
 </li>
 </ul>
 
 Professional Experience
 
 
 
 <ul>
 <li>
 5+ years of experience in project or technical management roles.
 </li>
 <li>
 Proven background in software systems, cloud-based solutions, and mobile/web portal development.
 </li>
 <li>
 Experience smart city application or platform projects.
 </li>
 <li>
 Prior experience in Qatar or GCC region strongly preferred; familiarity with Qatari Diar standards and local authority coordination is highly desirable.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong understanding of:
 </li>
 <li>
 Software development lifecycle (SDLC), agile methodologies, and DevOps practices
 </li>
 <li>
 Mobile and web app architectures (React, Flutter, Angular, iOS/Android).
 </li>
 <li>
 Cloud platforms (Google Cloud, AWS, Azure) including security, scalability, and integration practices.
 </li>
 <li>
 RESTful APIs, microservices, containerization (Docker/Kubernetes), and CI/CD pipelines
 </li>
 <li>
 Excellent understanding of systems integration and multi-vendor environment management.
 </li>
 <li>
 Familiarity with project management and tracking tools (Primavera, MS Project, Jira).
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills across multicultural teams.
 </li>
 <li>
 Strong problem-solving and analytical mindset.
 </li>
 <li>
 Leadership and mentoring abilities.
 </li>
 <li>
 Proactive attitude with ability to work independently and manage ambiguity.
 
 
 </li>
 </ul>
 
 Preferred Domain Knowledge
 
 
 
 <ul>
 <li>
 Land Development
 </li>
 <li>
 Property Management
 </li>
 <li>
 Smart Car Parking
 </li>
 </ul>
</div>

Project Technical Manager (Smart City Applications)

Aurora Talent

<div>
 
 
 Aurora Talent, we specialize in providing a holistic suite of solutions to deliver the promise of reliable recruitment and advisory services to help your company and brand grow amidst a competitive landscape.
 
 
 
 
 
 
 
 We pride ourselves in delivering incomparable talent acquisition and advisory solutions in the Power Renewables, Oil and Gas, Building Materials, Built Environment, Civil &amp; Infrastructure.
 
 
 
 
 
 
 
 
 
 
 Lead Offshore Methods Engineer
 
 
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 Location: Doha, Qatar
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 1 Year Contract
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 The Lead Offshore Methods Engineer is accountable for the technical leadership, integrity, and delivery of offshore and subsea installation methodologies across projects and bids. The role ensures that all offshore methods engineering activities are executed in compliance with contractual requirements, international standards, HSE regulations, budget, and schedule, while providing leadership and guidance to the methods engineering team.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Technical Leadership &amp; Governance
 
 
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 Lead and coordinate all offshore methods engineering activities for assigned projects and bids.
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 Ensure technical integrity, feasibility, and constructability of offshore and subsea installation methodologies.
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 Define engineering strategies, execution plans, and deliverable lists in line with contract and project requirements.
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 Review, validate, and approve method statements, calculations, manuals, procedures, and drawings.
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 Act as the technical authority for offshore installation methods, resolving complex engineering challenges.
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 Identify technical risks, constraints, and showstoppers, and define mitigation strategies.
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 Project &amp; Interface Management
 
 
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 Develop and control the offshore methods engineering schedule, ensuring alignment with overall project milestones.
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 Ensure compliance with cost, schedule, and resource budgets for methods engineering activities.
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 Interface with Project Manager, Project Engineering Manager, Construction, Marine Operations, Procurement, and HSE.
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 Lead technical interfaces with Clients, Class Societies, and Vendors, including participation in technical reviews and audits.
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 Ensure that any technical decisions impacting contract scope, cost, or schedule are escalated and approved as required.
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 Team Leadership &amp; Development
 
 
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 Lead, mentor, and coordinate Offshore Methods Engineers and specialists across disciplines.
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 Allocate engineering tasks, monitor progress, and ensure quality and consistency of team deliverables.
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 Support competency development, coaching, and performance feedback within the methods engineering team.
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 Ensure proper application of corporate engineering standards, tools, and best practices.
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 Offshore &amp; Field Support
 
 
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 Provide technical leadership during yard, fabrication, and offshore installation campaigns.
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 Support offshore operations as Lead Field Engineer, when required.
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 Ensure offshore teams receive complete, clear, and approved engineering documentation and operational instructions.
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 Oversee verification of critical equipment, installation aids, and materials.
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 Quality, Safety &amp; Compliance
 
 
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 Ensure full compliance with QA/QC procedures, HSE requirements, and Permit to Work systems.
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 Promote a strong safety-first culture within engineering and offshore operations.
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 Ensure compliance with applicable international standards, codes, and local regulations.
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 Lead and support the resolution of Engineering Non-Conformities (NCRs) during fabrication and offshore execution.
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 Bid &amp; Tender Support
 
 
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 Lead offshore methods input for bids and tenders, including methodology definition, schedules, man-hours, and quantities.
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 Contribute to risk assessments, cost estimates, and execution strategies for competitive proposals.
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 Support value engineering and optimisation initiatives.
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 Scope of Expertise
 
 
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 Offshore structure installation (jackets, modules, manifolds, templates)
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 Offshore and subsea pipeline installation (rigid, flexible, umbilical's, risers)
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 Subsea installation engineering and vessel operations
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 Installation aids design and construction methodologies
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 Engineering governance, standards, and execution management
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 Required Skills &amp; Competencies
 
 
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 Bachelor&rsquo;s degree in mechanical engineering
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 Minimum 10 years' experience in offshore and subsea installation engineering
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 Strong knowledge of engineering standards, codes, and regulations
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 Proven capability in engineering leadership and decision-making
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 Cost, schedule, and risk management
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 Engineering software and document management systems
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 If you're interested in this exciting opportunity, please apply or send your CV to:
 
 
 
 azzam@aurora-talent.com
 
 
 
 
 
 
 
 Azzam Harris,
 
 
 
 Senior Consultant - Oil &amp; Gas / Power Renewable
 
 
 Connect with me on LinkedIn
 
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Lead Offshore Methods Engineer

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