customer service representative Jobs in Dubai

customer service representative

multi technician

technical engineer

e-commerce specialist

it sales executive

technical support specialist

<div>
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  <strong>
   About IN2
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  IN2 is an award-winning specialist communications, development, and research company dedicated to creating positive change for communities in rapidly changing environments. We use innovative and engaging two-way communications to create impact across the full spectrum of geo-political and socio-economic issues, including global security, international development, business transformation, and climate change.
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  IN2 combines a global geopolitical outlook with a rich understanding of local grassroots sentiment to help clients develop, deliver, and measure engagement campaigns that connect our clients with their intended audiences in a language, manner, and medium that feels natural to them.
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  With our track record of delivering culturally sensitive campaigns in challenging and higher-risk environments around the world, IN2 has become a trusted partner and advisor to a range of clients from national governments and transnational institutions to global brands and international NGOs.
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  IN2 has offices in the UK, UAE, Jordan, Iraq, Poland, and Kenya.
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  IN2&rsquo;s professionally and culturally diverse 180-strong staff hail from 20 countries. We are committed to diversity in our workplace.
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  <strong>
   IT Support Specialist
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  The objective of the IT Support Specialist role is to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems to ensure the efficient and secure operation of the organization's computer systems and networks. The successful candidate will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of the organization's IT infrastructure.
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   Responsibilities:
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   Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person
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   Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems
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   Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
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   Conduct regular software and hardware security updates to maintain system integrity
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   Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations
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   Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion
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   Train junior staff members, test new technology, and repair or replace equipment as needed
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   Manage technical documentation and ticketing systems to maintain accurate records and provide metrics to inform future IT decisions
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   Possess strong technical skills, outstanding problem-solving abilities, and the capacity to communicate technical information effectively to non-technical users.
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   Able to work both independently and as part of a team, prioritize and manage multiple tasks and projects concurrently, and stay up-to-date with new technologies and industry trends.
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   Qualifications:
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   Bachelor's degree in computer science, information technology, or related field preferred, but not required
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   Minimum of 1-2 years of experience in a technical support role
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   Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
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   Experience troubleshooting hardware and software issues on Windows and macOS platforms
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   Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN
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   Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices
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   Exceptional problem-solving and analytical skills
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   Strong communication and interpersonal skills
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   Ability to work independently and as part of a team
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   Capacity to prioritize and manage multiple tasks and projects simultaneously
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  IN2 is committed to hiring the best talent. As a company, it is proud of its diverse and inclusive workforce and so we welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.
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IT Support Specialist

Tanmyah

<p>Job Description: IT End User Support Specialist<br/>Al Tanmyah, a leading facilities management company, is seeking an experienced and dedicated IT End User Support Specialist to join our team. This role will be based at a client site, Dubai Islamic Bank (DIB), and is responsible for providing high-quality technical support to DIB's employees. The ideal candidate will be a skilled problem-solver with excellent communication skills, especially in Arabic, to ensure a seamless and efficient IT experience for all users.<br/>Key Responsibilities<br/>* Provide first-level technical support to end-users for a wide range of hardware, software, and network issues, responding promptly to support requests via phone, email, or a ticketing system.<br/>* Troubleshoot and resolve technical problems efficiently, including issues related to desktop computers, laptops, printers, mobile devices, and common business applications (e.g., Microsoft Office 365, internal banking software).<br/>* Install, configure, and maintain computer systems, software applications, and peripherals.<br/>* Manage user accounts and access permissions in Active Directory and other relevant systems.<br/>* Escalate unresolved or complex issues to the appropriate Level 2 or Level 3 support teams, and follow up to ensure a timely resolution.<br/>* Document all support requests, including the problem-solving process and final resolution, in the IT service management (ITSM) ticketing system.<br/>* Create and update knowledge base articles and self-help guides to assist end-users and the support team.<br/>* Provide basic IT training and guidance to users on new software, hardware, and IT best practices.<br/>* Assist with the technology aspects of employee onboarding and offboarding, including device setup and access provisioning/revocation.<br/>Required Qualifications and Skills<br/>* Proven experience in an IT support, technical support, or help desk role.<br/>* Fluency in both Arabic and English is essential, with strong written and verbal communication skills in both languages.<br/>* Strong knowledge of Microsoft Windows operating systems, Microsoft Office 365, and common business applications.<br/>* Experience with remote support tools and ITSM ticketing systems.<br/>* Solid understanding of basic networking concepts (e.g., TCP/IP, VPN, Wi-Fi).<br/>* Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.<br/>* A strong customer service orientation and the ability to explain complex technical issues in simple, clear terms.<br/>* Ability to work independently and manage multiple priorities in a fast-paced environment.<br/>Preferred Qualifications<br/>* A Bachelor's degree in Information Technology, Computer Science, or a related field.<br/>* Relevant IT certifications such as CompTIA A+ or ITIL Foundation.<br/>* Experience working in the banking or financial services sector.</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED6,500.00 per month</p>

IT EUC Support - Arabic Speaker

Gilani Mobility

<p><b>Job Description</b></p><p>We are seeking an IT Specialist to join our team at Gilani Mobility. The ideal candidate will be responsible for managing and maintaining our IT systems, ensuring smooth operations, and providing technical support to staff. Experience in Zoho applications is required, as the role involves setup, customization, and ongoing administration of Zoho tools used in our company.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and maintain IT systems, hardware, and software.</li><li>Administer, configure, and optimize Zoho applications (CRM, People, Books, etc.).</li><li>Provide technical support and troubleshooting for staff across showroom and factory teams.</li><li>Ensure data security, backups, and system integrity.</li><li>Coordinate with management to implement IT improvements and automation.</li><li>Maintain documentation of system processes and IT policies.</li></ul><p><b>Qualifications</b></p><ul><li><b>Bachelor&rsquo;s degree in Information Technology, Computer Science</b>, or related field.</li><li>Proven experience in IT support or system administration.</li><li>Hands-on experience with Zoho applications (CRM, People, Books, or other Zoho modules).</li><li>Strong knowledge of networks, system security, and troubleshooting.</li><li>Excellent problem-solving skills and ability to work independently.</li><li>Good communication skills to coordinate with multiple teams.</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience integrating Zoho with third-party applications.</li><li>Knowledge of cloud-based systems and data security practices.</li><li>Prior experience in a similar industry is an advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED3,800.00 per month</p>

IT Specialist - System & Zoho Administration

Dorchester Collection

<div><div><p>Your future, our legacy</p><h3 class="jobSectionHeader"><b>
Hotel
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The Lana - Dorchester Collection</div><h3 class="jobSectionHeader"><b>
Division &amp; Department
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Administrative &amp; General - Information Technology</div><h3 class="jobSectionHeader"><b>
Job Title
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IT Specialist</div><h3 class="jobSectionHeader"><b>
Contract Type
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Permanent</div><h3 class="jobSectionHeader"><b>
Status
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Full time</div><h3 class="jobSectionHeader"><b>
Position Overview
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<div></div><div>We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people &ndash; our Legends &ndash; to live our vision &ndash;Treasured by Guests, Cherished by Employees, Celebrated Worldwide.</div><div></div><div><br>
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.</div><div></div><div><br>
We care about your career and are known for having the absolute best people in the industry. When you join us as an IT Specialist you start a unique opportunity to become celebrated as the very best in your field. You&rsquo;ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.</div><div></div>
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What you'll get
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<div></div><div>As an IT Specialist at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:</div><ul><li>
Competitive Salary Package</li><li>
World-class Development Opportunities</li><li>
Complimentary stays with breakfast included in our sister Dorchester Collection hotels</li><li>
50% off at bars and restaurants within all of our sister Dorchester Collection hotels</li><li>
Meals on Duty</li><li>
Private Medical Insurance</li><li>
Life Insurance</li><li>
Flight Allowance every 24 months</li><li>
Shared Company Accommodation</li><li>
Company provided transportation to and from work</li><li>
Uniform provided by the Company with complimentary laundry</li><li>
Service Charge</li></ul><div></div>
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What you'll do
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<div></div><div>You&rsquo;ll love what you do and take pride in delighting our guests:</div><ul><li>
You will be responsible for most memorable experience and give seamless connectivity to the Guest during their stay and make sure all the system is working without any downtime to ensure our guests receive nothing but the best experience.</li><li>
You will be the first point of contact for any IT related Guest complaints and make sure that it is attended to on top priority.</li><li>
You need to make sure all the Hotel applications and computer networks are working as per Dorchester Collection standard.</li><li>
To make sure that everyone follows all Dorchester Collection IT policies and procedures and monitors them periodically.</li><li>
Assist in ensuring critical systems, specifically Opera, Simphony, Call Accounting, HSIA, PABX and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day.</li><li>
Hands-on experience in support for Desktop OS and applications including patches.</li><li>
Monitor the IT Helpdesk calls and close them on a priority basis.</li><li>
You need to make sure all the backups are completed as per the schedule and inform the IT Manager in case there are any issues.</li><li>
Assist the Guest if there is any support or assistance during the stay.</li><li>
You need to follow the Planned Preventive Maintenance (PPM) to all the telecom rooms in the hotel and update the record accordingly.</li><li>
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an IT Support, you&rsquo;ll have the opportunity to bring these to life and continue to create our legacy.</li></ul><div>
The items shared are the essence of a day in the life of an IT Specialist but we&rsquo;ll make sure you are provided with specifics on how we care for our hotel.</div><div></div>
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What you'll bring
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<div></div><ul><li>You&rsquo;ll bring your unique personality and passion to the role and the team.</li><li>
You have a talent for problem-solving, and the ability to work independently and on your initiative</li><li>
Creative approach to get out of the box ideas.</li><li>
You should have good listening skills to make sure that you completely understand the requirement.</li><li>
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.</li><li>
English is the primary language used in our hotel. You can comfortably communicate in this language.</li><li>
Diploma in IT or related field experience. CCNA and Microsoft Certification is desired.</li><li>
You should have at least 2 years&rsquo; experience in a similar capacity in the luxury hotels in the Middle East.</li><li>
Understanding the Guest facing technologies and troubleshooting</li><li>
Previous experience within the luxury hotel industry is advantageous.</li><li>
Female candidate preferred</li></ul><div></div>
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Position location</p><h3 class="jobSectionHeader"><b>
Job Location
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United Arab Emirates</div><h3 class="jobSectionHeader"><b>
Location
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Dubai</div></div></div><div></div>

IT Specialist

Flatgigs

<div>
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  Position Overview
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 AHOY is looking for a
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  Senior IT Specialist
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 who can bridge technology and business needs, ensuring our IT landscape not only supports but accelerates organizational growth. This role combines strategic oversight with hands-on execution&mdash;ideal for someone who thrives at both the server room and the boardroom table.
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 You will manage and optimize our IT infrastructure, ensure system reliability, address technical challenges, and evaluate emerging technologies that can give us a competitive edge. Above all, you will align every IT initiative with AHOY's business goals, driving efficiency, security, and innovation across the company.
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  Key Responsibilities
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   Lead the management, maintenance, and continuous improvement of IT infrastructure and systems.
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   Partner with leadership to align IT strategy with business objectives and growth plans.
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   Oversee system security, data integrity, and compliance with industry best practices.
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   Respond to and resolve IT issues with speed and professionalism, ensuring minimal disruption.
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   Evaluate, recommend, and implement new technologies to improve operational efficiency.
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   Manage vendor relationships and negotiate IT service contracts.
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   Provide guidance, training, and support to team members on IT systems and tools.
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  Requirements
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   Requirements
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    Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred).
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    8+ years of progressive IT experience, with at least 3 years in a senior or lead role.
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    Strong background in IT infrastructure management, networking, and systems administration.
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    Proven experience aligning IT strategies with business goals in a growing organization.
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    Knowledge of cybersecurity frameworks, data protection, and disaster recovery planning.
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    Excellent problem-solving, communication, and stakeholder management skills.
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    Ability to balance strategic thinking with hands-on execution
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  Benefits
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 Market Competitive Salary
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 Leaves
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 Health Insurance
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 Hybrid Work Model
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IT Specialist - Business Technology Partner

OneBullEx

<div>
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 OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.
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 We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.
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  Key Responsibilities
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  Customer Support &amp; Issue Handling
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   Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)
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   Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns
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   Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks
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   Provide accurate guidance on platform features, product rules, and campaign policies
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   Ticket Management &amp; Issue Escalation
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   Accurately record and categorise user-submitted tickets and inquiries
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   Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)
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   Follow up on complex cases to ensure closure and provide timely user updates
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  Complaints &amp; Risk Alerts
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   Receive and properly handle user complaints to improve customer satisfaction
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   Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed
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   User Education &amp; Documentation Feedback
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   Guide users in learning how to use platform features, trading tutorials, and official documentation
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   Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs
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  </li>
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  Operational &amp; Campaign Support
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   Answer questions regarding campaign rules, reward distribution, and task progress
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   Support new feature or campaign launches by preparing unified responses and FAQs in advance
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  </li>
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  Candidate Requirements
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  Basic Qualifications
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  <li>
   Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred
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   1+ years of experience in internet, trading, or fintech customer support roles preferred
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   Familiar with digital assets and basic contract trading concepts and terminology
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   Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude
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   Able to work shifts, including nights and public holidays
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  </li>
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  Skill Requirements
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   Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)
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   Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)
  </li>
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   Basic data literacy to categorise and summarise tickets independently
  </li>
  <li>
   Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus
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   <br/>
  </li>
 </ul>
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  Preferred Qualifications
  <br/>
  <br/>
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 <ul>
  <li>
   Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage
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   Experience managing or supporting Telegram/Discord communities
  </li>
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   Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs
  </li>
  <li>
   Experience working alongside AI-powered customer service systems or AI agents
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join OneBullEx
  <br/>
  <br/>
 </strong>
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  <li>
   Early Impact &ndash; Play a key role in shaping our hybrid AI + human customer service framework from the beginning
  </li>
  <li>
   Growth Trajectory &ndash; Join a fast-scaling platform with global ambitions and long-term career potential
  </li>
  <li>
   Dynamic Culture &ndash; Be part of an international, high-performance team in a rapidly evolving industry
  </li>
  <li>
   Attractive Package &ndash; Competitive salary and benefits, with full relocation support to Dubai
  </li>
 </ul>
</div>


Customer Support Specialist

ARN Innovation Technology LLC Dubai

<p><b>Roles and Responsibilities;</b></p><ul><li><b>Technical Assistance &amp; Troubleshooting</b></li><li>Respond to technical queries via phone, email, chat, or ticketing system.</li><li>Diagnose and resolve hardware, software, and network issues.</li><li>Guide users through step-by-step solutions.</li><li><b>System &amp; Software Support</b></li><li>Install, configure, and update software and applications.</li><li>Support operating systems (Windows, macOS, Linux) and IT tools used within the company.</li><li>Assist with system upgrades, patches, and security updates.</li><li><b>Hardware &amp; Network Support</b></li><li>Set up and maintain desktops, laptops, printers, and other IT equipment.</li><li><b>Customer &amp; Client Support</b></li><li>Ensure timely resolution of client issues to maintain SLAs (Service Level Agreements).</li><li>Document reported issues and solutions for future reference.</li><li>Provide training and guidance to clients on using IT products/services.</li><li><b>Documentation &amp; Reporting</b></li><li>Maintain accurate logs of issues, resolutions, and escalation steps.</li><li>Generate reports on recurring issues and suggest improvements.</li><li>Update knowledge base and FAQs for common technical problems.</li><li><b>Collaboration &amp; Escalation</b></li><li>Work closely with software developers, system admins, and QA teams for unresolved issues.</li><li>Escalate major incidents to senior engineers or management.</li><li>Provide feedback on product/service performance and user experience.</li></ul><p><b>Requirements;</b></p><ul><li>Minimum Bachelor's degree required</li><li>Minimum 2 years of experience of Technical support is required</li><li>Should be available in Dubai for interview</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p><p>Experience:</p><ul><li>Technical Support: 2 years (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Preferred)</li></ul>

Technical Support Executive

Explore 4162+ Technical support specialist in Dubai this September. Find roles across top companies and apply now to boost your career.