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technical support specialist

United Githa Company

<p>We are seeking a skilled and dedicated Odoo ERP Technical Support Specialist to join our team. The ideal candidate will have strong hands-on experience with Odoo ERP systems and be capable of providing both technical and functional support to ensure smooth day-to-day operations.</p><p>Key Responsibilities:</p><ul><li>Provide first-line technical support for Odoo ERP system users.</li><li>Troubleshoot, diagnose, and resolve issues related to Odoo modules (Sales, Inventory, Accounting, Manufacturing, etc.).</li><li>Customize, configure, and optimize Odoo modules to meet business needs.</li><li>Collaborate with internal teams to implement new features, integrations, and upgrades.</li><li>Develop and maintain system documentation and user guides.</li><li>Train and support staff on Odoo functionalities.</li></ul><p>Qualifications:</p><ul><li>Proven experience as an Odoo ERP Specialist / Support Engineer / Technical Consultant.</li><li>Strong understanding of Odoo modules and ERP workflows.</li><li>Knowledge of Python, PostgreSQL, and Odoo architecture is a plus.</li><li>Familiarity with Linux environments and server management.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li></ul><p>If you are passionate about ERP systems and want to contribute your expertise to a growing company, we&rsquo;d love to hear from you.</p><p>Job Types: Full-time, Part-time</p><p>Pay: &#65020;4,000.00 - &#65020;6,000.00 per month</p><p>Expected hours: 20 per week</p><p>Experience:</p><ul><li>Do you have experience in Odoo erp system ?  : 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul><p>Location:</p><ul><li>Riyadh (Preferred)</li></ul>

Odoo ERP Technical Support Specialist

NICE ONE

<div><p>Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.
</p><h2 class="jobSectionHeader"><b>
Key Responsibilities &ndash; Technical Support, IT Troubleshooting &amp; User Assistance</b></h2><ul>
<li>Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.</li>
<li>Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.</li>
<li>Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport&rsquo;s standards.</li>
<li>Support the onboarding of new employees, including system setup, account provisioning, and device deployment.</li>
<li>Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.</li>
<li>Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.</li>
<li>Maintain up-to-date asset inventories and support system updates, backups, and security protocols.</li>
<li>Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.</li>
<li>Participate in the testing and roll-out of new technology solutions or upgrades across the organization.</li>
</ul><h3 class="jobSectionHeader"><b>Essential Requirements &ndash; IT Technical Experience &amp; Customer Service Skills</b></h3><ul>
<li>Associate&rsquo;s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.</li>
<li>1&ndash;2 years of proven experience in IT support, help desk, or a technical troubleshooting role.</li>
<li>Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.</li>
<li>Solid understanding of networking concepts, endpoint security, and remote access tools.</li>
<li>Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.</li>
<li>Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.</li>
<li>Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.</li>
<li>Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.</li>
</ul><h4 class="jobSectionHeader"><b>Professional Attributes &ndash; Initiative, Collaboration &amp; Continuous Learning in IT</b></h4><ul>
<li>Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.</li>
<li>Eager to learn about new technologies, digital trends, and best practices in sports IT environments.</li>
<li>Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.</li>
<li>Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.</li>
</ul><h5 class="jobSectionHeader"><b>Career Growth &ndash; Training, Development &amp; Advancement at ITI Sport</b></h5><ul>
<li>Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.</li>
<li>Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.</li>
<li>Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.</li>
<li>Supportive, team-oriented culture that encourages professional growth and knowledge sharing.</li>
</ul><h6 class="jobSectionHeader"><b>How to Apply &ndash; Launch Your Technical Support Career with ITI Sport</b></h6><p>
Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form. Take your career to the next level with ITI Sport!</p></div>

Technical Support Specialist – ITI Sport

RLDatix

<div>
 <strong>
  RLDatix (RLD)
 </strong>
 is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
 <br/>
 <br/>
 Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.
 <br/>
 <br/>
 We&rsquo;re searching for a
 <strong>
  Saudi Arabia-based Technical Specialist
 </strong>
 to join our
 <strong>
  Professional Services
 </strong>
 team, so that we can deliver exceptional implementation and technical support services to healthcare organizations across the region. The
 <strong>
  Technical Specialist
 </strong>
 will serve as the primary technical point of contact for clients&mdash;from pre-sales through implementation and post-go-live support&mdash;to ensure the successful deployment and configuration of RLDatix solutions.
 <br/>
 <br/>
 <strong>
  How You&rsquo;ll Spend Your Time
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver installation, configuration, setup, and upgrades of RLDatix software and hardware to ensure seamless implementation
  </li>
  <li>
   Support integration tasks (including APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf) in order to ensure interoperability with hospital systems
  </li>
  <li>
   Respond to 2nd line support cases and resolve technical issues in order to maintain customer satisfaction and uptime
  </li>
  <li>
   Advise clients on infrastructure design, system configuration, and IT best practices to optimize use of RLDatix products
  </li>
  <li>
   Coordinate data migration, server setup, and system changes to ensure smooth transitions and project success
  </li>
  <li>
   Utilize your knowledge of Windows Server 2016/2019, Linux (Red Hat, Ubuntu), and network fundamentals including load balancing to support robust system deployments
  </li>
  <li>
   Apply coding and scripting knowledge (PHP, Java, HTML, Apache) in customizing, troubleshooting, and enhancing software performance
  </li>
  <li>
   Engage in ITSM processes and change management in line with ITIL standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Kind of Things We&rsquo;re Most Interested in You Having
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5 years&rsquo; experience in a technical specialist or analyst role, ideally within the healthcare IT or software sector
  </li>
  <li>
   Proven success in delivering technical solutions that improve client outcomes and system performance
  </li>
  <li>
   In-depth knowledge of operating systems (Windows Server 2016/2019, Red Hat Linux, Ubuntu), networking, load balancing, and enterprise integrations
  </li>
  <li>
   Hands-on experience with integration protocols and tools such as APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf
  </li>
  <li>
   Solid coding foundation in PHP, Java, and HTML, with experience using Apache
  </li>
  <li>
   Understanding of IT service management frameworks, especially ITIL
  </li>
  <li>
   Experience implementing IT systems and software within healthcare environments (preferred)
  </li>
  <li>
   Ability to travel up to 60% of the time within Saudi Arabia, GCC, and MEA regions
  </li>
  <li>
   Sincere interest in improving healthcare through better, safer technology
  </li>
  <li>
   A knack for working collaboratively in a dynamic, client-facing environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
 <br/>
 <br/>
 RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
 <br/>
 <br/>
 As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.
</div>


Technical Specialist

Diaverum

<div></div><div><div><div><div><div><p>IT Specialist - Riyadh
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Riyadh, SA, 3734
</div></div></div></div><div><div><div><div><b>Date Posted: </b>8 Sept 2025
</div></div></div></div><div><div><div><div><b>Contract type: </b>Temporary
</div></div></div></div><div><div><div><div><b>Work Type: </b>Hybrid
</div></div></div></div><div><div><div><div><b>Part Time / Full Time: </b>Full Time
</div></div></div></div><div><div><div><div><div><b>About Diaverum</b></div>
<div>
We are a purpose-driven organization &ndash; delivering life-enhancing renal care because everyone deserves a fulfilling life. Our standardized, world-class care delivery sets us apart. Diaverum provides life enhancing renal care to patients with Chronic Kidney Disease (CKD), enabling them to live fulfilling lives. We are one of the world&rsquo;s leading providers of renal care and the largest service provider in the Middle East. Our core service is hemodialysis, but our expertise stretches far beyond this. We offer support and treatments ranging from preventive care, peritoneal dialysis and home care to the coordinated management of patients&rsquo; comorbidities and transplant services. At the heart of what we do is our highly standardized proprietary care delivery model, supported by a continuously evolving digital infrastructure.</div><br>
<div></div>
<div>
For more details, please visit our website &ndash;<b> </b><b>Diaverum Saudi Arabia</b></div><br>
<div></div>
<div><b>
PURPOSE OF POSITION</b></div>
<div>
The IT Specialist will serve as the primary point of contact for resolving all user technical issues within the head office and clinics. This role requires expertise in troubleshooting hardware, software, and network-related issues, with hands-on experience in windows operating system , Office 365 administration, and basic networking. The IT Specialist will travel frequently (30%) to provide on-site support at various clinic locations, ensuring systems run smoothly and users receive exceptional support and training.</div><br>
<div></div>
<div><b>
KEY RESULT AREAS</b></div>
<div><b>
Technical Support</b></div>
<ul>
<li><div>Provide first- and second-level support for IT-related issues, including diagnosing and resolving hardware, software, and network problems.</div>
</li>
<li><div>Troubleshoot and support VoIP systems such as Avaya and Cisco.</div>
</li>
<li><div>Respond to IT help desk requests, track support tickets, and ensure timely resolution with high user satisfaction.</div>
</li>
<li><div>Maintain accurate incident and service request records in a ticketing system, keeping users informed of ticket status.</div>
</li>
</ul><div><b>Help Desk Operations</b></div>
<ul>
<li><div>Manage the IT help desk, ensuring requests are logged, categorized, prioritized, and resolved efficiently.</div>
</li>
<li><div>Handle first-line support and escalate complex issues to second-line support when required.</div>
</li>
<li><div>Provide timely updates to users regarding progress and resolution of their requests.</div>
</li>
</ul><div><b>Active Directory Management</b></div>
<ul>
<li><div>Administer and maintain users and groups within Active Directory, ensuring proper access and permissions.</div>
</li>
<li><div>Support AD user lifecycle management, policy configuration, and integration.</div>
</li>
<li><div>Leverage Microsoft 365 features (E5/E3, e.g., Entra ID; or F3 for frontline support) for secure and efficient operations.</div>
</li>
</ul><div><b>System Setup &amp; Maintenance</b></div>
<ul>
<li><div>Deploy PCs using System Center Configuration Manager (SCCM) and Intune for standardized setup and configuration.</div>
</li>
<li><div>Perform regular system maintenance, including patch and update installation to maintain performance and security.</div>
</li>
<li><div>Install and configure operating systems (Windows or Linux).</div>
</li>
<li><div>Assist with setup and maintenance of hardware such as printers, scanners, and other peripherals.</div>
</li>
</ul><div><b>User Support</b></div>
<ul>
<li><div>Provide first-line support for daily user needs, including account setup, application assistance, and troubleshooting.</div>
</li>
<li><div>Manage user access, including password resets and permissions.</div>
</li>
<li><div>Support network operations by troubleshooting connectivity and maintaining endpoint security protocols such as antivirus.</div>
</li>
</ul><div><b>Incident Management</b></div>
<ul>
<li><div>Document support issues, system configurations, and resolutions for knowledge sharing.</div>
</li>
<li><div>Log and track all incidents through the IT service management system.</div>
</li>
<li><div>Escalate unresolved issues to higher-level teams or vendors when needed.</div>
</li>
<li><div>Ensure timely resolution and clear communication with users throughout the process.</div></li></ul><br>
<div>
</div><div><b>Education:</b></div>
<ul>
<li><div><b>Education:</b> Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field preferred.</div>
</li>
<li><div><b>Certifications:</b> CompTIA A+, Network+, Microsoft certifications preferred.</div>
</li>
<li><div><b>Knowledge:</b> Familiar with ticketing systems, remote troubleshooting tools, and basic network security best practices.</div></li></ul><br>
<div>
</div><div><b>Experience:</b></div>
<div>
Minimum of 2 years in an IT Specialist, help desk, or equivalent role.</div><br>
<div></div>
<div><b>
Languages:</b></div>
<div>
Fluent in Arabic and English (spoken and written)</div><br>
<div></div>
<div><b>
IT Skills:</b></div>
<ul>
<li><div>Proficient with Microsoft products (Windows 11, Active Directory, Office 365).</div>
</li>
<li><div>Strong verbal communication skills.</div>
</li>
<li><div>Ability to follow technical manuals and complex instructions.</div>
</li>
<li><div>Skilled in operating standard office equipment (computers, printers, copiers).</div>
</li>
<li><div>Service-oriented, reliable, flexible, open-minded, and a strong team player.</div></li></ul><br>
<div>
</div><div>This is a great opportunity to join a purpose-driven and growing healthcare organization that values competence, inspiration, and passion.</div>
<div>
Join a global team where your contribution matters &mdash; and where every role supports the delivery of life-enhancing renal care.</div></div></div></div></div></div><p></p>

IT Specialist

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Provide first-level technical support for hardware, software, and network-related inquiries.</li>
<li>Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.</li>
<li>Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.</li>
<li>Assist users with application software and business software issues.</li>
<li>Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.</li>
<li>Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.</li>
<li>Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.</li>
<li>Conduct training sessions for users on new software and tools when applicable.</li>
<li>Proactively identify areas for improvement in help desk processes and recommend enhancements.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a help desk or technical support role.</li>
<li>Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.</li>
<li>Familiarity with common operating systems (Windows, MacOS) and software applications.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Ability to manage multiple tasks and work in a fast-paced environment.</li>
</ul><p><b>Benefits</b></p><p>
Comprehensive benefits package</p></div>

Specialist - Help Desk

2P Perfect Presentation

<div>
 <p>
  The Service Desk Specialist provides frontline technical support, resolving L1 IT issues (hardware, software, and network) for employees and clients. This role ensures SLA compliance for ticket resolution while maintaining strict adherence to KSA cybersecurity standards (NCA, SAMA).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Support &amp; Troubleshooting
  </strong>
 </p>
 <ul>
  <li>
   Resolve L1 tickets (planning &amp; designing requests, implementation requests, support requests, application deployment) via phone, email, or chat
  </li>
  <li>
   Escalate complex issues to L2/L3 teams or application support team leads with detailed documentation
  </li>
  <li>
   Support Microsoft 365, VPN, and SaaS applications
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   User &amp; Device Management
  </strong>
 </p>
 <ul>
  <li>
   Configure and troubleshoot laptops, printers, and mobile devices
  </li>
  <li>
   Manage Active Directory user accounts, passwords, and permissions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Documentation &amp; Knowledge Sharing
  </strong>
 </p>
 <ul>
  <li>
   Update IT knowledge base with solutions
  </li>
  <li>
   Document recurring issues for root-cause analysis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Communication
  </strong>
 </p>
 <ul>
  <li>
   Provide Arabic/English bilingual support (preferred)
  </li>
  <li>
   Communicate outage and preventive/corrective maintenance alerts to users
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Special Projects
  </strong>
 </p>
 <ul>
  <li>
   Provide support on cross-functional projects
  </li>
  <li>
   Collaborate with other teams to align projects with KSA regulatory requirements (SAMA, NCA)
  </li>
  <li>
   Ensure projects are delivered on time, within budget, and with zero service disruptions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Engineering, IT, or Diploma in IT, Computer Science, or related technical field.
  </li>
  <li>
   1+ years in helpdesk, technical support, or IT internship.
  </li>
  <li>
   Knowledge in Active Directory and Computer Hardware/Software.
  </li>
 </ul>
</div>


Service Desk Specialist

Beckman Coulter Diagnostics

<div><h1 class="jobSectionHeader"><b>Application Specialist &ndash; Hematology</b></h1><p><b>
Beckman Coulter Diagnostics, a Danaher Operating Company</b><br>
<b>Location:</b> Riyadh, Saudi Arabia</p><h3 class="jobSectionHeader"><b>
About Beckman Coulter Diagnostics</b></h3><p>
Beckman Coulter, a global leader in diagnostics and a proud member of Danaher Corporation, is dedicated to advancing healthcare by delivering innovative solutions that help laboratories and clinicians improve patient outcomes. Within Hematology, we empower healthcare professionals with reliable tools and expertise that drive efficiency, accuracy, and clinical confidence.</p><h3 class="jobSectionHeader"><b>
Basic Purpose</b></h3><p>
The Application Specialist for Hematology is responsible for supporting Beckman Coulter customers by delivering expert training, technical support, and troubleshooting across the Hematology product line and instruments. This role is pivotal in ensuring customer satisfaction, expanding our test menu adoption, and strengthening Beckman Coulter&rsquo;s impact in Saudi Arabia.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><p><b>
Application &amp; Technical Support</b></p><ul><li><p>
Provide end-user education, training, and troubleshooting for Hematology instruments.</p></li><li><p>
Diagnose and resolve technical issues related to parameters, calibration, and quality control.</p></li><li><p>
Develop and deliver product training to both customers and internal associates (sales &amp; service).</p></li><li><p>
Support Channel Partners with clinical expertise and ensure the installed base receives adequate support.</p></li><li><p>
Conduct onsite training for new installations and ensure smooth clinical adoption.</p></li><li><p>
Provide remote support to customers when needed.</p></li></ul><p><b>
Customer Engagement</b></p><ul><li><p>
Build and maintain long-term relationships with end users by proactively meeting their needs.</p></li><li><p>
Expand the Hematology test menu and promote Beckman Coulter&rsquo;s product portfolio.</p></li><li><p>
Support the implementation of clinical projects and align with healthcare professionals to ensure success.</p></li></ul><p><b>
Collaboration</b></p><ul><li><p>
Work closely with Sales and Service teams to deliver a seamless customer experience.</p></li><li><p>
Attend internal and external meetings related to Beckman Coulter&rsquo;s product portfolio.</p></li><li><p>
Partner with distributors and purchasing agents to strengthen Beckman Coulter&rsquo;s presence in the Saudi market.</p></li></ul><h3 class="jobSectionHeader"><b>
Travel &amp; Time Commitment</b></h3><ul><li><p><b>
80%</b> of time spent in the field visiting customers.</p></li><li><p><b>
50%</b> travel requirement across Northern and Eastern Saudi Arabia.</p></li></ul><h3 class="jobSectionHeader"><b>
Qualifications &amp; Requirements</b></h3><ul><li><p>
B.Sc. degree in Life Sciences or Medical Laboratory.</p></li><li><p>
Minimum <b>2 years&rsquo; experience</b> with hematology analyzers and benchtop systems.</p></li><li><p>
Diagnostic / laboratory experience is <b>mandatory</b>.</p></li><li><p>
Strong clinical and commercial mindset.</p></li><li><p>
Fluent in both <b>English and Arabic</b>.</p></li><li><p>
Proven ability to build strong relationships with diverse stakeholders.</p></li><li><p>
Highly agile, flexible, and comfortable with extensive travel.</p></li><li><p>
Solid understanding of the <b>Saudi Arabia diagnostics market</b>.</p></li></ul><h3 class="jobSectionHeader"><b>
Why Join Us?</b></h3><p>
At Beckman Coulter Diagnostics, you will be part of a culture that values innovation, teamwork, and the drive to improve healthcare outcomes. As a member of Danaher Corporation, you&rsquo;ll also have access to the <b>Danaher Business System (DBS)</b> &mdash; a proven set of tools and processes that empower our teams to continuously improve and grow.</p><p></p><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</p><p></p><p>
For more information, visit www.danaher.com.</p></div>

Application Specialist - Hematology

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