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customer service supervisor

Tamkeen Technologies

<div><p>Tamkeen Technologies is seeking a skilled and dedicated <b>Customer Service Supervisor</b> to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Supervise and manage the customer service team to ensure high levels of performance and motivation.</li>
<li>Implement and monitor service standards and procedures to enhance customer satisfaction.</li>
<li>Train and coach team members on best practices in customer service and communication skills.</li>
<li>Resolve complex customer complaints and issues efficiently and effectively.</li>
<li>Analyze customer service metrics and provide reports to management on team performance.</li>
<li>Support ongoing improvements in service delivery by providing insights and recommendations.</li>
<li>Collaborate with other departments to ensure a seamless customer experience across all channels.</li>
<li>Track, analyze, and report on key performance indicators (KPIs), including but not limited to:</li>
<li><ul><li>Average Handling Time (AHT)
</li><li>First Call Resolution (FCR)
</li><li>Service Level Agreement (SLA) adherence
</li><li>Customer Satisfaction (CSAT) scores
</li><li>Customer Dissatisfaction (DSAT) drivers</li>
</ul></li></ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li>
<li>1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role.</li>
<li>Strong knowledge of customer service principles and best practices.</li>
<li>Excellent communication, interpersonal, and conflict resolution skills.</li>
<li>Proficient in data analysis and reporting software to monitor team performance.</li>
<li>Ability to motivate and inspire team members to achieve their best work.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li>
<li>Must be a Saudi Passport holder.</li></ul></div>

Customer Service Supervisor

<div>
 Tamkeen Technologies is seeking a skilled and dedicated
 <strong>
  Customer Service Supervisor
 </strong>
 to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and manage the customer service team to ensure high levels of performance and motivation
  </li>
  <li>
   Implement and monitor service standards and procedures to enhance customer satisfaction
  </li>
  <li>
   Train and coach team members on best practices in customer service and communication skills
  </li>
  <li>
   Resolve complex customer complaints and issues efficiently and effectively
  </li>
  <li>
   Analyze customer service metrics and provide reports to management on team performance
  </li>
  <li>
   Support ongoing improvements in service delivery by providing insights and recommendations
  </li>
  <li>
   Collaborate with other departments to ensure a seamless customer experience across all channels
  </li>
  <li>
   Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  </li>
  <ul>
   <li>
    Average Handling Time (AHT)
   </li>
   <li>
    First Call Resolution (FCR)
   </li>
   <li>
    Service Level Agreement (SLA) adherence
   </li>
   <li>
    Customer Satisfaction (CSAT) scores
   </li>
   <li>
    Customer Dissatisfaction (DSAT) drivers
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Management, or a related field
  </li>
  <li>
   1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
  </li>
  <li>
   Strong knowledge of customer service principles and best practices
  </li>
  <li>
   Excellent communication, interpersonal, and conflict resolution skills
  </li>
  <li>
   Proficient in data analysis and reporting software to monitor team performance
  </li>
  <li>
   Ability to motivate and inspire team members to achieve their best work
  </li>
  <li>
   Ability to work in a fast-paced environment and handle multiple priorities
  </li>
  <li>
   Must be a Saudi Passport holder
  </li>
 </ul>
</div>


Laverne Group | مجموعة لافيرن

<div>
 <p>
  <strong>
   Customer Service Quality Supervisor
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To oversee and ensure the quality of customer interactions across all social media platforms by monitoring performance, providing constructive feedback, and implementing continuous improvement initiatives to enhance customer satisfaction and protect brand reputation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Quality Monitoring &amp; Evaluation
 </p>
 <p>
  &bull; Review and evaluate customer interactions on platforms such as X, Instagram, WhatsApp, and other digital channels.
 </p>
 <p>
  &bull; Ensure responses align with the brand&rsquo;s tone of voice, guidelines, and service standards.
 </p>
 <p>
  Performance Analysis &amp; Reporting
 </p>
 <p>
  &bull; Prepare weekly and monthly quality reports, including KPIs, trends, and areas for improvement.
 </p>
 <p>
  &bull; Identify recurring issues and propose actionable solutions.
 </p>
 <p>
  Training &amp; Development
 </p>
 <p>
  &bull; Provide individual feedback sessions to address performance gaps.
 </p>
 <p>
  &bull; Conduct training workshops to improve writing skills, response accuracy, and tone.
 </p>
 <p>
  Process &amp; Content Improvement
 </p>
 <p>
  &bull; Review and update response templates to ensure clarity, accuracy, and a positive customer experience.
 </p>
 <p>
  &bull; Recommend workflow enhancements for greater efficiency and faster resolution times.
 </p>
 <p>
  Compliance &amp; Policy Adherence
 </p>
 <p>
  &bull; Ensure all communications comply with company policies, data privacy regulations, and social media best practices.
 </p>
 <p>
  &bull; Monitor adherence to service level agreements (SLAs).
 </p>
 <p>
  Innovation &amp; Department Development
 </p>
 <p>
  &bull; Ability to innovate and implement new methods that improve the efficiency of the Customer Service Quality Department and enhance overall performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in business administration, Communication, or a related field.
 </p>
 <p>
  &bull; 3+ years of experience in customer service, preferably in social media support.
 </p>
 <p>
  &bull; Strong knowledge of quality assurance methodologies and KPIs.
 </p>
 <p>
  &bull; Excellent written communication skills in both English and Arabic.
 </p>
 <p>
  &bull; Ability to analyze data and produce actionable insights.
 </p>
 <p>
  &bull; Strong leadership, coaching, and interpersonal skills.
 </p>
 <p>
  &bull; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
 </p>
 <p>
  &bull; Has worked previously in E-commerce sector or a related field.
 </p>
</div>


Customer Service Quality Supervisor

PepsiCo

<div>Overview :
<p><b>
We Are PepsiCo</b></p><div></div><p><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;&#65039;, DORITOS &reg;&#65039;, CHEETOS &reg;&#65039;, GATORADE &reg;&#65039;, PEPSI &reg;&#65039;, QUAKER &reg;&#65039;</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</p><div></div><p><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</p><div></div><p><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</p><div></div><p><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</p><div></div><div><b><br>
Join PepsiCo, dare to transform.</b></div><br>
<div></div>
Responsibilities:
<div><b>
JOB PURPOSE</b><br>
As part of the sales team the primary role of this position is to maximize sales volume, minimize stales,
<br>
achievement of distribution targets, implementation of agreed merchandising standards, collection of
<br>
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
<br>
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
<br>
addition to these duties the salesman will also provide his supervisor with latest market information in order
<br>
to develop any sales opportunities. The salesman will be required to attend training courses designed to
<br>
improve levels of professionalism and customer service. The salesman is required to complete a daily
<br>
debriefing with his supervisor</div><div></div><div><b><br>
PRINCIPAL ACCOUNTABILITIES</b><br>
Responsibilities:<br>
&#61623; Sell the full range of products to an agreed list of customers. Sales will be measured against previously
<br>
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
&#61623; <br>
The customers are to receive the service approved by the supervisor. The call frequency as well as the daily
<br>
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual
<br>
customers visited on a daily basis will be reviewed by the supervisor during the daily debriefing sessions.<br>
&#61623; Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
<br>
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
<br>
must be reported at the earliest opportunity to the supervisor.
&#61623; <br>
Daily the salesman will agree his order requirements for the next selling period.
&#61623; <br>
Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
<br>
stock problems are kept to a minimum.
&#61623; <br>
The salesman is responsible for the implementation of the agreed in store merchandising communicated by
<br>
the supervisor. Where there is additional support from a company merchandiser the salesman will agree
<br>
with the supervisor the arrangements planned in the outlets with the support.
&#61623; <br>
Advise the supervisor of any relevant competitor activity taking place in the area served by the salesman.
<br>
This will be part of the daily debriefing with the supervisor.<br>
&#61623; Daily reconciliation of all cheques, cash &amp; credit sales. Zero stock &amp; cash shortages.<br>
&#61623; Sales staff are to be neatly groomed and presentable at all times.
&#61623; <br>
Maintain a high standard of driving and obey the driving regulations.
&#61623; <br>
The following Key Performance Indicators (KPI&rsquo;s) will be used to measure a salesman&rsquo;s performance. Failure
<br>
to deliver consistently the results required will lead to disciplinary action.<br>
Key Performance Indicators:<br>
&#61623; Daily/weekly sales vs planned sales.<br>
&#61623; Daily positive calls vs plan<br>
&#61623; Daily call sequence vs plan.<br>
&#61623; Stales vs target.<br>
&#61623; Zero cash &amp; stock shortages.</div>
Qualifications:
<div><b>
EXPERIENCE / COMPETENCIES REQUIRED</b><br>
&#61623; Customer service skills.<br>
&#61623; Good communication and interpersonal skills.<br>
&#61623; Excellent verbal and written communication skills in English and Arabic.<br>
&#61623; Analytical skills.</div></div>

Sr. Route Salesman

<div>Overview:
<div><b>
We Are PepsiCo</b></div><div></div><div><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;&#65039;, DORITOS &reg;&#65039;, CHEETOS &reg;&#65039;, GATORADE &reg;&#65039;, PEPSI &reg;&#65039;, QUAKER &reg;&#65039;</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div><br>
&ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;</div><div></div><div><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><div></div><div><b><br>
Job Overview: As part of the KSA sales team the primary role of this position is to maximize sales volume, minimize stales,achievement of distribution targets, implementation of agreed merchandising standards, collection of accounts receivable and maintaining high levels of customer service. The supervisor will be required to attend training courses designed to improve levels of professionalism and customer service. The supervisor is required to complete a daily debriefing with his pre-sellers.</b></div><br>
<div></div>
Responsibilities:
<ul><li>Agree with the DSM volume &amp; stales targets for the customers served by the pre-sellers and communicate to all sales staff.
</li><li>Conduct daily de-briefing sessions with all pre-sellers. These meetings must include a review of all key measures included in the KPI report. As a result of these meetings all pre-sellers will be supplied with an action plan to improve performance.</li><li>Meet with the merchandisers serving the outlets managed by the supervisor on a weekly basis. These meetings will ensure all of the merchandising team are fully briefed regarding in-store merchandising arrangements including details of any promotional activity that is planned. The supervisor will also be required to review merchandising arrangements on an ongoing basis to achieve the optimum use of the merchandising team.</li><li>The supervisor will prepare journey plans for all pre-sellers under his control &amp; confirm customer service frequency with the pre-sellers. The call frequencies as well as the journey plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual customers visited on a daily basis will be reviewed with the pre-sellers during the daily debriefing sessions.</li><li>Planning of all holidays and relief cover to ensure continuity of agreed customer service standards. The supervisor and the Finance Dept. will ensure all outstanding monies are accounted for prior to the pre-seller departing on vacation.
</li><li>Provide on the job training by accompanying pre-sellers on their journey plans. The supervisor will accompany pre-sellers four days each week. The supervisor is responsible for the planning of his trade visits with the pre-sellers on a period basis using the attached planning form and supplying his manager with a copy the week prior to the start of the period. During these sessions with the salesman the supervisor will be able to measure the standards being achieved and at the same time develop his relationship with his customers.</li><li>Attend a monthly team briefing session with the DSM. This meeting will require the supervisor to present a summary of his team&rsquo;s performance vs. plan &amp; the actions agreed for the following month. The supervisor will brief his team within seven days of the DSM meeting..
</li><li>The following Key Performance Indicators (KPI&rsquo;s) will be used to measure a supervisor&rsquo;s performance. Failure to deliver consistently the results required will lead to disciplinary action.
</li><li>Sales volumes vs plan.</li><li>Achievement of agreed customer service.
</li><li>Stales vs target.</li><li>Customer accounts receivable within agreed terms.</li><li>Maintain agreed merchandising plans in all outlets.
</li><li>Achievement of monthly activity to plan</li></ul>
Qualifications:
<ul><li>Commercial awareness - strong knowledge of what's important/needed by Sales to develop Selling tools and stories and delivering Gold standard execution.</li><li>
Strong verbal and written communication as well as facilitation skills - Confidence to lead and direct discussion across all levels. Ability to engage and enthuse others with clear, concise communication to reach decision and recommendation.</li><li>
Strong Negotiation and Relationship building skills and ability to influence - Ability to influence at all levels and build relationship with key customers.</li><li>
Demonstrated functional expertise with FMCG Company for a minimum of 6-8 years of sales field experience and Worked before in Category Management Projects.</li><li>
Very Good English and Arabic language skills</li></ul></div>

AFH Key Accounts Assistant Manager

<div>Overview :
<p><b>
We Are PepsiCo</b></p><div></div><p><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;&#65039;, DORITOS &reg;&#65039;, CHEETOS &reg;&#65039;, GATORADE &reg;&#65039;, PEPSI &reg;&#65039;, QUAKER &reg;&#65039;</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</p><div></div><p><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</p><div></div><p><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</p><div></div><p><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</p><div></div><div><b><br>
Join PepsiCo, dare to transform.</b></div><br>
<div></div>
Responsibilities:
<div><b>
JOB PURPOSE</b><br>
As part of the KSA sales team the primary role of this position is to maximize sales volume, minimize stales,
<br>
achievement of distribution targets, implementation of agreed merchandising standards, collection of
<br>
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
<br>
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
<br>
addition to these duties the Pre-seller will also provide his supervisor with latest market information in order
<br>
to develop any sales opportunities. The Pre-seller will be required to attend training courses designed to
<br>
improve levels of professionalism and customer service. The Pre-seller is required to complete a daily
<br>
debriefing with his supervisor.</div><div></div><div><b><br>
PRINCIPAL ACCOUNTABILITIES</b><br>
&#61623; Sell the full range of products to an agreed list of customers. Sales will be measured against previously
<br>
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
&#61623; <br>
The customers are to receive the service approved by the supervisor. The call frequencies as well as the daily
<br>
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The
<br>
supervisor will review the actual customers visited daily during the daily debriefing sessions.<br>
&#61623; Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
<br>
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
<br>
must be reported at the earliest opportunity to the supervisor.
&#61623; <br>
Supply ready to ship customer orders on time. Full details including delivery arrangements to be included
&#61623; <br>
Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
<br>
stock problems are kept to a minimum.
&#61623; <br>
The Pre-seller is responsible for the implementation of the agreed in store merchandising communicated by
<br>
the supervisor. Where there is additional support from a company merchandiser the Pre-seller will agree
<br>
with the supervisor the arrangements planned in the outlets with the support.
&#61623; <br>
Advise the supervisor of any relevant competitor activity taking place in the area served.<br>
&#61623; Daily reconciliation of all cheques, cash &amp; credit sales.
&#61623; <br>
Staff are always to be neatly groomed and presentable.<br>
&#61623; Maintain a high standard of driving and obey the driving regulations.
&#61623; <br>
The following Key Performance Indicators (KPI&rsquo;s) will be used to measure performance. Failure to deliver
<br>
consistently the results required will lead to disciplinary action.
&#61623; <br>
Key Performance Indicators. (KPI&rsquo;s)</div>
Qualifications:
<div><b>
EXPERIENCE / COMPETENCIES REQUIRED</b><br>
&#61623; Diploma or bachelor&rsquo;s degree or Equivalent.
&#61623; <br>
1 to 3 years&rsquo; Experience in Sales &amp; Account building<br>
&#61623; Communication skills
&#61623; <br>
Negotiation skills
&#61623; <br>
Conflict Management</div><div>
&#61623; Sales Planning</div><div>
&#61623; Basic accounting skills</div></div>

Preseller

شركة معين للموارد البشرية  | Mueen Human Resources Company

<div>
 <p>
  <strong>
   Responsible for product sales operations, providing pre-sales customer support, delivering post-sales services, and offering detailed product information to ensure it meets customer needs. Also highlighting the company&rsquo;s advantages to attract the largest possible customer base.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Building positive relationships through effective communication with clients, understanding their needs, and offering suitable products.
 </p>
 <p>
  &bull; Receiving customer complaints, handling them positively, attempting to resolve all issues, and escalating to the direct manager if resolution is not possible.
 </p>
 <p>
  &bull; Explaining product details to clients before signing, ensuring the requested service is available, collecting all required documents and data, and confirming payment completion.
 </p>
 <p>
  &bull; Verifying and matching all data for accuracy and following required procedures during contract signing.
 </p>
 <p>
  &bull; Preparing receipt vouchers and daily reconciliation to close branch sales and submitting them to the branch supervisor.
 </p>
 <p>
  &bull; Submitting daily sales reports to the branch supervisor.
 </p>
 <p>
  &bull; Coordinating with relevant departments to resolve client issues and ensure labor handover.
 </p>
 <p>
  &bull; Submitting daily reports on client visits to the branch.
 </p>
 <p>
  &bull; Following up on requests submitted by the call center and reporting on them.
 </p>
 <p>
  &bull; Maintaining a professional appearance and adhering to the full official uniform.
 </p>
 <p>
  &bull; Complying with procedures as outlined in the department&rsquo;s procedural manual.
 </p>
 <p>
 </p>
</div>


Sales Specialist

Explore 1139+ Customer service supervisor in Riyadh this September. Find roles across top companies and apply now to boost your career.

1139 customer service supervisor jobs IN Riyadh

Customer Service Supervisor

Customer Service Supervisor

Customer Service Quality Supervisor

Sr. Route Salesman

AFH Key Accounts Assistant Manager

Preseller

Sales Specialist