telecom operations specialist

techzone technologies llc

Job Description Position SME Mobile Access Operations Serve as a subject matter expert by evaluating 5G private network proposals, assessing vendors and solutions, participating in network design and stakeholder coordination, negotiating technical and commercial terms, validating solutions through PoCs, defining operational processes, reviewing software updates, resolving technical issues, and ensuring compliance with e&amp; standards while staying updated on latest technologies.Responsibilities <ul><li>Evaluate proposals of 5G private network and recommend feasible options. Assess proposed network size and estimate human resources for each project.</li><li>Perform Vendor&rsquo;s due diligence to review support capabilities and compliance with security and regulatory standards.</li><li>Assess vendors&rsquo; solutions against defined requirements, including compatibility, scalability, performance, and compliance with industry standards.</li><li>Participate in network design discussions, coordinate with stakeholders, and ensure that all requirements are met in accordance with e&amp; policies, processes, and security measures.</li><li>Discuss and negotiate terms and conditions, service level agreements (SLAs), OLAs, warranties, and support commitments. Create awareness among MNP and other concerned teams.</li><li>Conduct Proof Of Concept (PoCs) or pilot trials to validate the proposed solution&rsquo;s effectiveness in real-world scenarios</li><li>Define processes and align resources for operational activities such as integration, expansion, reconfiguration, recovery, license activation, database changes of various RAN nodes with focus on 5G private network.</li><li>Evaluate new software releases/patches received from suppliers/contractors and review results for necessarily rollout plan.</li><li>Raise technical snags. Evaluate manufacturer's and contractor's solutions on snags.</li><li>Generate, review, analyze management reports. Maintain records of documentation.</li><li>Keeps abreast of new technologies, systems and developments in the RAN &amp; Core of Mobile network.</li></ul>RequirementsEducation: Bachelor&rsquo;s Degree in Telecom / ICT Prefered Master Degree in Telecom / ICTMaster Degree, Bachelors Degree in Communication, Computer or Electronic Engineering or equivalentExperience: 10 years of experience in Telecom Operator/VendorJob Type: Full-timePay: AED20,000.00 - AED25,000.00 per monthApplication Question(s):<ul><li>Explain the end-to-end architecture of a 5G Private Network you personally worked on.</li><li>What is the difference between deploying 5G SA for a public network vs a private enterprise network?</li><li>Where would you place the UPF in a Private 5G deployment and WHY?</li><li>What questions would you ask a vendor before approving their Private 5G solution for production?</li><li>Please share in one line: Total experience | Notice period | Age | Expected salary | Marital status</li></ul>

SME Mobile Access Operations

Samsung by Korn Ferry

<div>Company Description 
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't. 
Job Description 
Samsung KSA is seeking a highly skilled and motivated Technical Support Specialist to join our Service team. In this role, you will be the technical backbone of our mobile service operations, ensuring that our customers receive world-class support. You will be responsible for bridging the gap between complex technical challenges and seamless service delivery, maintaining Samsung&rsquo;s position as the leader in mobile innovation within the Kingdom. 
This is a critical, high-impact role focused on maintaining service continuity, optimizing partner performance, and driving root-cause solutions in a fast-paced environment. 
Key Responsibilities:<ul><li>
Technical Leadership: Provide 1st and 2nd level technical support for the full range of mobile services and flagship devices.</li><li>
Operational Excellence: Monitor and manage the performance of service partners to ensure high-quality repair and support standards.</li><li>
SLA &amp; Incident Management: Own the lifecycle of service requests, incidents, and escalations, ensuring all are resolved within strictly defined SLAs.</li><li>
Cross-functional Collaboration: Act as the primary liaison between internal departments and external technical teams to resolve complex hardware and software issues.</li><li>
Analysis &amp; Prevention: Perform detailed root cause analysis (RCA) on recurring technical issues and implement corrective actions to prevent future occurrences.</li><li>
Quality &amp; Documentation: Maintain a robust technical knowledge base, including incident reports, standard operating procedures (SOPs), and training manuals.</li><li>
Reporting: Utilize Power BI and Microsoft Excel to create comprehensive dashboards and reports tracking KPIs and service quality trends.</li></ul> 

Qualifications 
<ul><li>
Education: Bachelor&rsquo;s degree or Diploma in Telecommunications, Information Technology, Computer Science, or a related field.</li><li>
Experience: Hands-on experience in mobile technical support, telecom operations, or high-end electronics service.</li><li>
Ecosystem Knowledge: Strong technical understanding of mobile networks (5G/LTE), Android OS, and mobile device architecture.</li><li>
Technical Tools: Proficiency in service ticketing systems, network monitoring tools, and diagnostic software.</li><li>
Data Skills: Expert-level proficiency in Microsoft Excel and Power BI for reporting and data visualization.</li><li>
Soft Skills: Exceptional problem-solving skills, analytical thinking, and the ability to communicate technical concepts to non-technical stakeholders.</li></ul> 

Additional Information 
<ul><li>
Work Environment: Ability to work under pressure in a fast-paced, high-volume environment.</li><li>
Flexibility: Willingness to support on-call rotations or shifts as required to ensure service continuity.</li><li>
This role offers the opportunity to work with the latest mobile technology and contribute to continuous service enhancement initiatives at Samsung.</li></ul></div>

Technical Support - Senior Specialist

Circle K

<div>Job Description
Alimentation Couche-Tard Inc. (ACT) is a global Fortune 200 company &amp; a leader in the convenience store &amp; fuel space with over 16,800 stores globally. It has a footprint across 31 countries &amp; territories. At the Circle K Business Centre in India (ACT company), we are #OneTeam, leveraging transformation and operations together to strengthen our global capabilities. Our Global Procurement Centre of Excellence, set up in Gurugram (India), aims to build a world-class team that will focus on solving our global procurement challenges every day, in terms of operations as well as transformation requirements.
We are looking for a highly skilled &amp; motivated Lead Sourcing Specialist to join our Global Procurement Centre of Excellence (CoE) in Gurugram. This position offers an exciting opportunity for the selected candidate to lead sourcing projects independently and bring value to the organization within IT spend category. The Senior Sourcing Specialist will also drive continuous improvements as well as help streamline the ways of working across the globe, while always collaborating with global stakeholders in a dynamic, data-driven environment.
This role needs to be detail-oriented and proactive to oversee and ensure adherence to procurement policies and business metrics within our Fuel &amp; Retail operations. The ideal candidate shall have a strong background in sourcing &amp; procurement processes, excellence frameworks, and risk management, ensuring that all purchasing activities align with company standards and industry regulations.
Roles &amp; Responsibilities<ul><li>
Execute sourcing strategies for IT, services, and professional services categories in alignment with organizational goals.</li><li>
Conduct market research, supplier benchmarking, and spend analysis to identify cost-saving opportunities.</li><li>
Manage sourcing processes, including RFP/RFQ preparation, supplier evaluation, and contract execution.</li><li>
Collaborate with IT, Finance, Legal, and business stakeholders to ensure procurement activities support technology roadmaps and compliance requirements.</li><li>
Support commercial negotiations to achieve competitive pricing and favorable terms.</li><li>
Assist in managing the contract lifecycle and maintaining accurate documentation.</li><li>
Track and report savings, value delivery, and procurement KPIs.</li></ul>
Job Requirements<ul><li>
Bachelor&rsquo;s degree, Supply Chain, Engineering, IT, or related field.</li><li>
10+ years of experience in procurement or sourcing, preferably in IT hardware, software, telecom, and professional services.</li><li>
Strong understanding of IT hardware, software licensing, telecom services, and professional services procurement.</li><li>
Experience with RFP/RFQ processes, supplier negotiations, and contract management.</li><li>
Procurement certifications (e.g., CIPS) or IT-related credentials are a plus.</li></ul>
Additional Qualifications<ul><li>
Sourcing execution, supplier management, negotiation, contract administration.</li><li>
Analytical skills, stakeholder engagement, communication, and problem-solving.</li><li>
Proficiency in MS Excel and reporting tools (Power BI desirable).</li></ul>
Why Join Us?<ul><li>
Opportunity to shape the future of our global IT strategy.</li><li>
Collaborative and inclusive work environment.</li><li>
Professional development and growth opportunities.</li></ul>
#LI-DS1</div>

Lead Sourcing Specialist - IT

Concentrix

<div>
 
 We&rsquo;re Hiring: Customer Acquisition Specialist (Non-Agent Role)
 
 
 
 
 
 Company: Concentrix &ndash; Maadi Site
 
 
 Start Date: December 22nd
 
 
 Shifts: Night &amp; Overnight
 
 
 
 
 
 Are you passionate about sales and excited to work in a B2B environment?
 
 
 Join a global telecom project where you&rsquo;ll be dealing directly with business clients&mdash;not consumers&mdash;to help them activate, manage, and grow their services.
 
 
 
 
 
 About the Role:
 
 
 As a Customer Acquisition Specialist, you will engage with businesses that partner with our telecom account. You&rsquo;ll be responsible for understanding client needs, helping them maximize their services, and driving successful acquisition motions.
 
 
 
 
 
 Your Responsibilities
 
 
 &bull; Provide accurate weekly, monthly, and quarterly sales forecasts.
 
 
 &bull; Demonstrate strong product knowledge and technical understanding to assess business requirements
 
 
 &bull; Identify and resolve roadblocks impacting client satisfaction or product usage.
 
 
 &bull; Handle objections and external competitive pressures to retain or win new business customers.
 
 
 &bull; Manage a high volume of daily B2B communications via phone and email &mdash; mostly outbound.
 
 
 &bull; Collaborate with your team and sales leadership to deliver top-tier customer interactions.
 
 
 &bull; Maintain and update CRM systems to ensure data accuracy.
 
 
 &bull; Perform sales motions such as lead qualification, lead conversion, account health checks, customer advocacy, and contract renewals.
 
 
 &bull; Report directly to a Sales Manager while working within a high-performing team.
 
 
 
 
 
 Job Requirements
 
 
 &bull; Fluency in English (must) B2+\ C1
 
 
 &bull; Minimum 1 year of sales experience (B2B or B2C).
 
 
 &bull; Strong communication, negotiation skills, and a passion for achieving targets.
 
 
 &bull; Ability to work night and overnight rotational shifts.
 
 
 
 
 
 Role Details
 
 
 &bull; Location: Maadi
 
 
 &bull; Working Hours: Night rotational shifts &mdash; starting from 3 PM, with the last shift ending at 6 AM
 
 
 &bull; Grade: 9A (suitable for Team Leaders &amp; Senior profiles)
 
 
 &bull; Total Monthly Gross Salary: 28,640 EGP
 
 
 &bull; Quarterly Bonus: Up to 19,550 EGP
 
 
 &bull; Start Date: 22nd of December
 
 
 
 
 
 Why Join Us?
 
 
 &bull; Work in a high-impact B2B global telecom project
 
 
 &bull; Competitive salary + attractive quarterly bonus
 
 
 &bull; Fast career growth within Concentrix
 
 
 &bull; A supportive, dynamic, and professional sales environment
 
 
 
 
 
 If you&rsquo;re ambitious, energetic, and ready to elevate your sales career, apply now! To apply, please send the following on WhatsApp: 01022240789
 
 
 &bull; Your CV
 
 
 &bull; A voice note introducing yourself in English
 
 
 &bull; Confirmation that you can start on December 22nd
 
 
 &bull; Confirmation that you are a graduate and have completed your military service
 
</div>

Customer Acquisition Specialist (Non-Agent Role)

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Karachi Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

OSS/BSS Application Support Engineer

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Lahore Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Islamabad Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

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10000 telecom operations specialist jobs NEAR_ME

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OSS/BSS Application Support Engineer

OSS/BSS Application Support Engineer