receptionist

telephone operator

call center agent

call center supervisor

customer service executive

telephone exchange operator

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Receive each guest call in a professional and friendly manner
 </li>
 <li>
 Maintain effective communication with all related department to ensure smooth service delivery
 </li>
 <li>
 Handle every query in a polite and courteous manner and exceed guest expectations
 </li>
 <li>
 Ensure guests are greeted by name upon calling as per the Rotana Standard
 </li>
 <li>
 Maintain an up to date knowledge of the hotel and local services
 </li>
 <li>
 Maintain an awareness of guest profile through the Opera guest profile system
 </li>
 <li>
 Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
 </li>
 <li>
 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
 </li>
 <li>
 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
 </li>
 <li>
 Take messages for guests and management as per the required standard
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Telephone Operator

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description<ul><li> 
Provides courteous service to customers by operating the switchboard according to</li></ul>
 standards.<ul><li>Communicates clearly and courteously.</li><li>Demonstrates fluency in the use of equipment.</li><li>Transfers incoming calls promptly to the appropriate extension.</li><li>Assists customers make long distance calls by instructing them on the appropriate</li></ul>
 procedures and/or placing calls for them.<ul><li>Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>Provides courteous, prompt and accurate inter-hotel communications to staff and</li></ul>
 customers.<ul><li>Takes and delivers accurate and complete messages.</li><li>Ensures customer is awakened as requested by accepting, recording and executing</li></ul>
 wake-up calls.<ul><li>Communicates with authorised employees by using paging system and/or radio.</li><li>Follows established hotel security and safety policies as required.</li><li>Identifies and forwards incoming faxes, customer mail, packages and messages</li></ul>
 promptly.<ul><li>Prepares lists and reports as requested.</li><li>Checks the daily arrival list.</li><li>Practices &lsquo;Yes I Can&rsquo; attitude.</li></ul> 
Qualifications<ul><li> 
At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.</li><li>
Excellent communication skills&mdash;clear, courteous, and professional on the phone.</li><li>
Strong ability to manage multiple calls and prioritize effectively.</li><li>
Age range: 25 to 35 years old.</li><li>
Skilled in resolving customer inquiries and complaints promptly and courteously.</li><li>
Familiar with telephone systems, call routing, and basic office software.</li><li>
Capable of working well under pressure in a fast-paced environment.</li><li>
Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 *Provides courteous service to customers by operating the switchboard according to
 
 
 
 
 standards.
 
 
 
 
 *Communicates clearly and courteously.
 
 
 
 
 *Demonstrates fluency in the use of equipment.
 
 
 
 
 *Transfers incoming calls promptly to the appropriate extension.
 
 
 
 
 *Assists customers make long distance calls by instructing them on the appropriate
 
 
 
 
 procedures and/or placing calls for them.
 
 
 
 
 *Responds to customer questions regarding the hotel, in-house facilities and local events.
 
 
 
 
 *Provides courteous, prompt and accurate inter-hotel communications to staff and
 
 
 
 
 customers.
 
 
 
 
 *Takes and delivers accurate and complete messages.
 
 
 
 
 *Ensures customer is awakened as requested by accepting, recording and executing
 
 
 
 
 wake-up calls.
 
 
 
 
 *Communicates with authorised employees by using paging system and/or radio.
 
 
 
 
 *Follows established hotel security and safety policies as required.
 
 
 
 
 *Identifies and forwards incoming faxes, customer mail, packages and messages
 
 
 
 
 promptly.
 
 
 
 
 *Prepares lists and reports as requested.
 
 
 
 
 *Checks the daily arrival list.
 
 
 
 
 *Practices &lsquo;Yes I Can&rsquo; attitude.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.
 
 
 
 </li>
 <li>
 
 Excellent communication skills&mdash;clear, courteous, and professional on the phone.
 
 
 
 </li>
 <li>
 
 Strong ability to manage multiple calls and prioritize effectively.
 
 
 
 </li>
 <li>
 
 Age range: 25 to 35 years old.
 
 
 
 </li>
 <li>
 
 Skilled in resolving customer inquiries and complaints promptly and courteously.
 
 
 
 </li>
 <li>
 
 Familiar with telephone systems, call routing, and basic office software.
 
 
 
 </li>
 <li>
 
 Capable of working well under pressure in a fast-paced environment.
 
 
 
 </li>
 <li>
 
 Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 2 November 2025
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Qatar - Doha
 
 
 
 Compensation:
 
 ر.ق0 / month
 
 
 
 
 Description
 
 
 
 The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
 </li>
 <li>
 Write down messages accurately for our guests and deliver messages in a timely manner.
 </li>
 <li>
 Handle guests' requests for DND (Do Not Disturb) and confidential status.
 </li>
 <li>
 Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
 </li>
 <li>
 Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
 </li>
 <li>
 In case of emergency, handles all communications for the hotel whilst serving as the communication center.
 </li>
 <li>
 Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
 </li>
 <li>
 Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning.
 </li>
 <li>
 In case of emergency, handle all communications for the hotel whilst serving as the communication center.
 </li>
 <li>
 Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
 </li>
 <li>
 Maintain the neatness of their working area at all times.
 
 
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 </li>
 </ul>
</div>

MEEZA QSTP

<div>
 
 
 Service Desk Analyst
 
 
 
 The primary responsibilities of the Service Desk Analyst:
 
 
 
 
 
 Functional Responsibilities:
 
 <ul>
 <li>
 Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
 </li>
 <li>
 Provide telephone and email support for clients and users.
 </li>
 <li>
 Proactively monitor support mailboxes and log in to the system.
 </li>
 <li>
 Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
 </li>
 <li>
 Create, document, and review work instructions to help deal with similar incidents and requests.
 </li>
 <li>
 Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
 </li>
 <li>
 Support Workplace Services in providing remote support to resolve users&rsquo; issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
 </li>
 <li>
 Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
 </li>
 <li>
 Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
 </li>
 <li>
 Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Experience
 
 
 
 Academic &amp; Professional Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or equivalent.
 </li>
 </ul>
 
 Experience:
 
 <ul>
 <li>
 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
 </li>
 </ul>
 
 
 
 
 
 Skills and Requirements:
 
 
 <ul>
 <li>
 Strong problem-solving abilities to diagnose and resolve customer issues.
 </li>
 <li>
 Excellent written and verbal communication skills, with a keen focus on effective customer service.
 </li>
 <li>
 Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
 </li>
 <li>
 Hands-on experience with Microsoft Operating Systems and the Office suite.
 </li>
 <li>
 Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
 </li>
 <li>
 Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
 </li>
 <li>
 Knowledge of fundamental IT security principles.
 </li>
 <li>
 Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
 </li>
 <li>
 Proficiency in Microsoft Active Directory, Exchange, and O365.
 </li>
 <li>
 
 Preferred
 
 : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
 </li>
 <li>
 
 Preferred
 
 : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
 </li>
 <li>
 
 Preferred
 
 : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
 </li>
 </ul>
 
 
</div>

Service Desk Analyst

Edgewater Technical Associates

Immediate Opportunity_Pump OperatorGeneral Requirements:-Technical Diploma holder or higher-Operates Pumps, Valves, Check reservoir&rsquo;s dip level, check the electricity consumption on hourly basis in his shift&hellip;-Previous knowledge experience with SCADA operation is a must.-Reports every fault inside reservoir + Perform other related duties as needed upon request-5 Years as Pump operatorEmail: edgewater.hicham@gmail.comWhtsapp only (+974 33154264)Job Types: Full-time, Permanent

Pump Operator

Explore 164+ Telephone exchange operator in Doha this November. Find roles across top companies and apply now to boost your career.

164 telephone exchange operator jobs IN Doha

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Service Desk Analyst

Pump Operator