receptionist

call center agent

front desk agent

en - reception agent

guest service agent

telephone operator

Hilton

<div>Telephone Operator
A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.
What will I be doing? 
 
A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Process all incoming and outgoing calls accurately and courteously</li><li>
Records and controls accurately wake up calls</li><li>
Pages guests in co-operation with concerned departments</li><li>
Assists guests with international calls and directory queries</li><li>
Calls guests by name whenever possible</li><li>
Pages staff member when requested</li><li>
Abides by principles of guest privacy</li><li>
Handles guests' needs or requests and reports complaints to the Supervisor</li><li>
Report on logbook daily</li><li>
Bill call costs</li><li>
Aware of local telephone listings and frequently dialed numbers</li><li>
Advises defects on switchboard equipment to Supervisor</li><li>
Attends to all guest queries and requests promptly</li><li>
Maintains detailed knowledge of the Hotel's fire, life and safety system</li><li>
Maintain Hotel Information</li><li>
Provide secretarial services for guests</li><li>
Efficient in the use of all business center equipment</li><li>
Update traffic sheets accurately</li><li>
Handle complaints promptly and follow up thoroughly on action taken</li><li>
Promote in house service and facilities</li><li>
Update airline schedules and guides the guest whenever requested</li><li>
Co-ordinate the reservations of meeting rooms</li><li>
Advise to Supervisor all stationary needs in advance</li><li>
Ensure cleanliness of work area and clean your work area prior to departing</li><li>
Report daily activities in logbook</li></ul>
Occupational Health and Safety Responsibilities:<ul><li>
Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul>
What are we looking for? 
 
Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Drive for Results:<ul><li>
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals</li><li>
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles</li></ul>
Understanding the Business:<ul><li>
Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information</li><li>
Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies</li><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul>
Hospitality:<ul><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul>
Teamwork:<ul><li>
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results</li><li>
Actively participate in wider hotel meetings</li><li>
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication</li></ul>
Adaptability:<ul><li>
Be comfortable and effective in an environment of ambiguity or change</li><li>
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner</li><li>
Complete tasks as directed by Management</li></ul>
Developing Self:<ul><li>
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements</li><li>
Seek feedback on areas of shortfall</li><li>
Maximize opportunities for self-development</li></ul>
Reliability:<ul><li>
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision</li><li>
Follow standards, policies and procedures</li><li>
Meet hotel attendance and grooming standards</li></ul>
Cultural Awareness:<ul><li>
Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Telephone Operator

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Promptly and courteously handle all incoming calls following established telephone etiquette.
 </li>
 <li>
 Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
 </li>
 <li>
 Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery
 </li>
 <li>
 Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols
 </li>
 <li>
 Manage wake-up calls, ensuring both accuracy and punctuality
 </li>
 <li>
 Record guest preferences, service interactions, and incidents in the appropriate systems
 </li>
 <li>
 Handle in-room dining orders and assist with coordination of guest-facing services as needed
 </li>
 <li>
 Uphold guest confidentiality and data privacy at all times
 </li>
 <li>
 Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset
 </li>
 <li>
 Excellent written and spoken English. Additional languages are advantageous
 </li>
 <li>
 Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
 </li>
 <li>
 Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
 </li>
 <li>
 A genuine passion for exceptional guest service and a track record of surpassing expectations
 </li>
 <li>
 Strong multitasking skills, good judgment, and composure in a high-paced environment
 </li>
 </ul>
</div>

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
Key Responsibilities<ul><li>
Promptly and courteously handle all incoming calls following established telephone etiquette.</li><li>
Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager</li><li>
Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery</li><li>
Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols</li><li>
Manage wake-up calls, ensuring both accuracy and punctuality</li><li>
Record guest preferences, service interactions, and incidents in the appropriate systems</li><li>
Handle in-room dining orders and assist with coordination of guest-facing services as needed</li><li>
Uphold guest confidentiality and data privacy at all times</li><li>
Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution</li></ul> 
Qualifications 
<ul><li>
Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset</li><li>
Excellent written and spoken English. Additional languages are advantageous</li><li>
Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)</li><li>
Impeccable telephone etiquette and the ability to remain calm and courteous under pressure</li><li>
A genuine passion for exceptional guest service and a track record of surpassing expectations</li><li>
Strong multitasking skills, good judgment, and composure in a high-paced environment</li></ul></div>

SPHC

<div>Join our extraordinary world! 
 
Distinguished design, superlative style, warm and genuine service make this Luxury &amp; Lifestyle Collection truly unique and special. 
 
With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone&rsquo;s throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Your role will be included but not limited to:
<ul><li>Process all incoming and outgoing calls accurately and courteously</li>
<li>Records and controls accurately wake up calls</li>
<li>Pages guests in co-operation with concerned departments</li>
<li>Assists guests with international calls and directory queries</li>
<li>Calls guests by name whenever possible</li>
<li>Pages staff member when requested</li>
<li>Abides by principles of guest privacy</li>
<li>Handles guests' needs or requests and reports complaints to the Supervisor</li>
<li>Report on logbook daily</li>
<li>Aware of local telephone listings and frequently dialed numbers</li>
<li>Advises defects on switchboard equipment to Supervisor</li>
<li>Attends to all guest queries and requests promptly</li>
<li>Maintains detailed knowledge of the Hotel's fire, life and safety system</li>
<li>Maintain Hotel Information</li>
<li>Provide secretarial services for guests</li>
<li>Efficient in the use of all business center equipment</li>
<li>Handle complaints promptly and follow up thoroughly on action taken</li>
<li>Promote in house service and facilities</li>
<li>Update airline schedules and guides the guest whenever requested</li>
<li>Ensure cleanliness of work area and clean your work area prior to departing</li>
<li>Report daily activities in logbook</li>
</ul>
Required Skills:
<ul><li>Able to read, write and communicate in English</li>
<li>Good communication skills</li>
<li>At least 1 year of similar experience in a hotel industry
</li></ul>What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Marriott International

<div>Additional Information 
Job Number25142878 
Job CategoryRooms &amp; Guest Services Operations 
LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert- Telephone Operator

ImmI Trenity Consultancy

Female Candidates Only*Activities include:&middot; Working with confidential and or sensitive documents on immigration programs, client analysis, immigration options, closing contracts, process monitoring, and case reporting updates.&middot; The high volume of outbound calls, multi-tasking, multi-priority management of client case processing.&middot; Reporting, communications, and strict adherence to client agreements.&middot; Meeting expectations, deadlines, and financial targets.Key duties for the Immigration Consultant position:&middot; Managing and responding to inbound leads via telephone, social media, and email.&middot; Managing outbound phone calls and emails.&middot; Responding to inquiries using pre-set business templates&middot; Advice on the overseas options available, so as to enable the candidates &amp; their family to make an educated choice &amp; the right decision.&middot; Give clear and accurate information based on the current immigration &amp; visa laws &amp; policies.&middot; Provide a fair and neutral evaluation of a candidate&rsquo;s profile.&middot; Provide a personal global career strategy customized to their needs.&middot; Follow up on leads whilst providing ongoing guidance and advice&middot; Provide clear information on all programs we offer, and countries we provide visa/immigration services to.&middot; Develop and maintain strong client relationships.&middot; Meet targets and close contracts with clients.&middot; Maintain strong working relationships with all clients and colleagues.SkillsThe ideal candidate must have:&middot; Prior experience in sales, negotiation, consulting, collections&middot; Proven ability in sales conversion.&middot; Strong interpersonal skills.&middot; Ability to communicate effectively and concisely to customers.&middot; Must be a team player.&middot; Must be able to handle clients over the phone and in person.&middot; Ability to work under pressure.Job Type: Full-timeJob Type: Full-timeJob Type: Full-timePay: QAR2,500.00 - QAR3,000.00 per month

RECEPTIONIST/_hIN_DI/UrD-U/ FE_mALES

FRIENDS MANPOWER RECRUITMENT

The Customer Service Agent/Receptionist will be responsible for the following:Arab NationalJOB DESCRIPTION / RESPONSIBILITIES:<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/Customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Assist callers with inquiries, complaints, and requests.</li><li>Log and escalate issues to relevant internal teams when necessary.</li><li>Ensure data accuracy, completeness, and confidentiality at all times.</li><li>Operate company Customer Relationship Management (CRM) system and other designated customer service tools.</li><li>Log all interactions and outcomes with detailed notes.</li><li>Manage and respond to queries received via multiple public-facing channels including: Telephone, Email, WhatsApp Social Media (if assigned), Onlineforms and inquiry platforms, Offline communication (onsite).</li><li>Submit daily and weekly interaction reports.</li><li>Highlight trends, recurring issues, and customer feedback.</li><li>Support campaigns and initiatives that require direct customer interaction (e.g., RSVP follow-ups, alumni engagement drives, surveys).</li></ul>REQUIREMENTS and SKILLS<ul><li>Fluent in Arabic and English (Spoken and written).</li><li>Proven experience in customer service or receptionist roles.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Familiar with CRM systems and Microsoft Office.</li><li>Professional appearance and behavior suitable for representing the company.</li><li>Duty hours are eight hours per day (Sunday to Thursday 7:30am to 3:30pm).</li><li>with valid QID</li></ul>Job Type: Contract Contract length: 3-4 monthsPay: QAR4,500.00 - QAR5,000.00 per monthLanguage:<ul><li>arabic (Required)</li></ul>

Customer Service Agent/Receptionist

Explore 138+ Telephone operator in Qatar this September. Find roles across top companies and apply now to boost your career.

138 telephone operator jobs IN Qatar

Telephone Operator

Telephone Operator

Telephone Operator

Telephone Operator

Guest Experience Expert- Telephone Operator

RECEPTIONIST/_hIN_DI/UrD-U/ FE_mALES

Customer Service Agent/Receptionist