sales engineer

customer service representative Jobs in Qatar

customer service representative

account manager

client support specialist

customer care manager

call center agent

The Blue Group

<p><b>Should be bilingual, male candidates are preferred.</b></p><p>The Call Center Agent is responsible for providing the highest level of customer service to TBG customers by handling incoming customer queries to the best of their abilities.</p><p>Participate in implementing the policies and procedures applicable to the role and process.</p><p>*Handle customers&rsquo; enquiries and complaints activities in a timely manner in line with the TBG objectives.</p><p>*Documenting by logging cases and service requests all the relevant customer interactions in the CRM software.</p><p>*Follow up on customers&rsquo; requests via email or call wherever applicable to ensure maximum level of customer satisfaction.</p><p>*Communicate the latest prometons and offers, policy updates, product information to our customers.</p><p>*Handle complicated issues patiently and if required, raise an alert to the supervisor in case of potential escalation.</p><p>*Attend product training and calibration sessions and key selling points of new arrivals and or campaign launches.</p><p>*Any other duties as directed by the supervisor, keeping in line with the employee skills and experience.</p><p><b>Required:</b></p><p>*Minimum 2 year of call center experience</p><p>*Excellent communication skills</p><p>*High level of patience in dealing with a variety of individuals</p><p>*Passionate about meeting targets with a determination and energy that drives measurable results.</p><p>*Microsoft Office Tools (Word, Excel, PowerPoint, etc)</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have a valid QID?</li><li>Please mention your salary expectations.</li><li>Availability to join</li></ul><p>Work Location: In person</p>

Call Center Agent

CxME (Customer Experience Middle East)

<p><b>Job Title: Customer Experience (CX) Specialist</b></p><p><b>Overview:</b><br/>A Customer Experience Specialist focuses on optimizing every interaction a customer has with a company &mdash; from initial awareness and purchase to ongoing support and loyalty. Unlike a traditional customer support agent who handles reactive inquiries, a CX Specialist proactively analyzes and improves the end-to-end customer journey to enhance satisfaction, retention, and brand advocacy.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Customer Journey Mapping:</b> Identify all touchpoints (website, app, call center, email, in-store) and pinpoint friction areas.</li><li><b>Feedback Analysis:</b> Collect and interpret customer feedback via surveys (NPS, CSAT), reviews, social media, and direct interactions.</li><li><b>Process Improvement:</b> Collaborate with cross-functional teams (product, sales, marketing, IT) to remove pain points and streamline workflows.</li><li><b>Personalization &amp; Engagement:</b> Develop strategies to tailor communications and offers based on customer behavior and preferences.</li><li><b>Support Escalation Handling:</b> Resolve complex or high-impact customer issues that require cross-department coordination.</li><li><b>CX Metrics Tracking:</b> Monitor KPIs such as Customer Effort Score (CES), Churn Rate, Retention Rate, and Lifetime Value (LTV).</li><li><b>Training &amp; Advocacy:</b> Educate internal teams on customer-centric best practices and champion the voice of the customer in strategic decisions.</li></ul><p><b>Required Skills &amp; Competencies:</b></p><ul><li><b>Empathy &amp; Emotional Intelligence:</b> Ability to understand and anticipate customer needs and frustrations.</li><li><b>Analytical Thinking:</b> Comfortable with data analysis tools (e.g., Excel, Tableau, or CRM analytics) to derive actionable insights.</li><li><b>Communication:</b> Excellent written and verbal skills for drafting customer-facing content and internal reports.</li><li><b>Problem-Solving:</b> Creative and systematic approach to resolving systemic issues, not just individual tickets.</li><li><b>Technical Aptitude:</b> Familiarity with CRM platforms (Salesforce, HubSpot, Zendesk), survey tools (SurveyMonkey, Qualtrics), and helpdesk software.</li><li><b>Project Management:</b> Ability to lead small cross-functional initiatives to implement CX improvements.</li></ul><p><b>Typical Qualifications:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Business, Marketing, Communications, Psychology, or related field (or equivalent experience).</li><li><b>Experience:</b> 1&ndash;3 years in customer support, customer success, account management, or a CX-specific role.</li><li><b>Certifications (plus):</b> CCXP (Certified Customer Experience Professional), CXPA membership, or Lean Six Sigma.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: QAR80,000.00 - QAR120,000.00 per year</p><p>Expected hours: 40.0 per week</p><p>Work Location: In person</p>

Customer Experience Specialist

Linnk Group

<div>
 <p>
  Greetings from LINNK Group.
 </p>
 <p>
  Job Title:
  <strong>
   IVR Operation Support Engineer
  </strong>
 </p>
 <p>
  Location
  <strong>
   :
  </strong>
  <strong>
   Doha, Qatar
  </strong>
 </p>
 <p>
  Contract
  <strong>
   :
  </strong>
  Yearly Renewable
 </p>
 <p>
  <br/>
 </p>
 <p>
  Role Summary:
 </p>
 <p>
  Responsible for the operation, maintenance, and support of Cisco IPCC/IVR platforms, ensuring high availability, performance, and seamless call center operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   Provide 24x7 operational support and incident management (NOC coordination, on-call rotation)
  </li>
  <li>
   Manage and maintain Cisco IPCC, CVP, and Call Manager systems
  </li>
  <li>
   Configure and troubleshoot IP Telephony, PRI, Voice Gateways, and Call Routing
  </li>
  <li>
   Develop and maintain ICM scripts and TCL scripts
  </li>
  <li>
   Monitor platform performance, alarms, and ensure timely issue resolution
  </li>
  <li>
   Handle IVR services, outbound campaigns, and backend integrations
  </li>
  <li>
   Generate reports, analytics, and system diagnostics
  </li>
  <li>
   Support change management (CAB), deployments, and DR setups
  </li>
  <li>
   Coordinate with internal teams and vendors for smooth operations
  </li>
 </ul>
 <p>
  Required Skills:
 </p>
 <ul>
  <li>
   Strong experience in Cisco Contact Center (IPCC/UCCE/UCCX)
  </li>
  <li>
   Hands-on with CVP, CUCM, Voice Gateway, ICM Scripting
  </li>
  <li>
   Knowledge of VoIP, IP Networking, PRI/BRI, Call Flows
  </li>
  <li>
   Basic knowledge of SQL Server / RDBMS
  </li>
  <li>
   Good communication and teamwork skills
  </li>
 </ul>
 <p>
  Qualifications &amp; Experience:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Telecom / Computer Science / Electronics
  </li>
  <li>
   3&ndash;6+ years experience in IP Telephony / Contact Center technologies
  </li>
  <li>
   Cisco voice certification (preferred)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   For applying, please send your most updated cv and details below to
   <u>
    sathvik.shetty@linnk.com
   </u>
  </strong>
 </p>
</div>


Support Engineer

Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><h2 class="jobSectionHeader"><b>
Job Description</b></h2><div></div><div><b>
Role Overview</b></div><div>
The Customer Success Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</div><div></div><div><b>
Key Responsibilities</b></div><ul><li><div>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</div></li><li><div>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</div></li><li><div>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</div></li><li><div>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</div></li><li><div>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</div></li><li><div>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</div></li><li><div>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</div></li><li><div>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</div></li></ul><div><b>
Qualifications</b></div><ul><li><div>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</div></li><li><div>
Deep knowledge of contact center operations, metrics, and change management.</div></li><li><div>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</div></li><li><div>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory,</div></li></ul><div></div><div><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Customer Success Manager

Black & Grey HR

<div>
 <p>
  Black &amp; Grey HR is recruiting for a leading technology solutions and services provider in Doha, Qatar. Our client is looking to hire a
  <strong>
   Systems Architect - Unified Communications Specialist
  </strong>
  who will design, implement, maintain, and support the organization's Unified Communications (UC) and Collaboration infrastructure. This role requires deep integration with the core network to ensure the delivery of a highly available, secure, and performant voice and video environment. The specialist will be responsible for the entire UC lifecycle, from strategic design to daily operations and troubleshooting, ensuring it aligns with business objectives and SLAs.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <u>
   UC Design &amp; Implementation
  </u>
 </p>
 <p>
  - Design, configure, and deploy Cisco UC solutions (CUCM, Unity Connection, IM&amp;P, Expressway, UCCX, and Webex).
 </p>
 <p>
  - Integrate UC systems with core network infrastructure (LAN/WAN) and related applications.
 </p>
 <p>
  - Configure Cisco Voice Gateways (ISR/ASR) and implement dial plans (SIP, H.323, MGCP).
 </p>
 <p>
  - Design and implement end-to-end QoS policies to prioritize voice and video traffic.
 </p>
 <p>
  - Integrate CUCM with Microsoft Teams and other third-party UC/VoIP solutions.
 </p>
 <p>
  - Demonstrate an understanding of unified UCaaS + CCaaS (UC + Contact Center) design principles.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   UC Administration &amp; Support
  </u>
 </p>
 <p>
  - Provide day-to-day administration, monitoring, and support for all UC applications and endpoints.
 </p>
 <p>
  - Perform system upgrades, patches, and security hardening for the UC environment.
 </p>
 <p>
  - Serve as the final point of escalation (Level 2/3) for complex UC and call quality issues.
 </p>
 <p>
  - Manage user accounts, devices (IP phones, soft clients), and features within Cisco UCM.
 </p>
 <p>
  - Administer trunks, voice gateways, integrations with MS Teams, call accounting software, IP phone deployments, and call center tools.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Troubleshooting &amp; Optimization
  </u>
 </p>
 <p>
  - Troubleshoot and resolve complex issues impacting call connectivity, quality, and collaboration services.
 </p>
 <p>
  - Utilize packet capture analysis (e.g., Wireshark) and call logs to diagnose problems.
 </p>
 <p>
  - Apply deep routing (OSPF, EIGRP) and switching (VLAN, STP) knowledge to resolve underlying network issues affecting UC.
 </p>
 <p>
  - Perform routine system health checks and capacity planning for the UC platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Documentation &amp; Compliance
  </u>
 </p>
 <p>
  - Create and maintain detailed technical documentation for UC and network integration.
 </p>
 <p>
  - Document configuration standards, network diagrams, and operational procedures.
 </p>
 <p>
  - Implement and maintain security configurations in line with organizational policies (e.g., TLS, SRTP).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <u>
   Experience &amp; Education
  </u>
 </p>
 <p>
  - 10+ years of overall work experience, including 5+ years in IT infrastructure with a minimum of 3 years specializing in Cisco Unified Communications.
 </p>
 <p>
  - Bachelor&rsquo;s degree in Computer Science, Information Technology, Electronics and Telecommunications, or a related field.
 </p>
 <p>
  - Cisco Certified Network Professional Collaboration (CCNP Collaboration) is highly preferred.
 </p>
 <p>
  - Cisco Certified Network Associate (CCNA) is the mandatory minimum requirement.
 </p>
 <p>
  - CCIE Collaboration will be a significant advantage.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Required Skillsets
  </u>
 </p>
 <p>
  - Expert-level knowledge of Cisco Unified Communications Manager (CUCM) and Unity Connection.
 </p>
 <p>
  - Strong proficiency in voice protocols (SIP, H.323, MGCP) and codecs.
 </p>
 <p>
  - In-depth understanding of LAN/WAN principles and their impact on real-time communications.
 </p>
 <p>
  - Excellent analytical and problem-solving skills for complex, multi-layered issues.
 </p>
 <p>
  - Strong communication skills to interact with team members and non-technical stakeholders.
 </p>
 <p>
  - Ability to work independently and manage multiple priorities in a fast-paced environment.
 </p>
 <p>
  - Working knowledge of Call Accounting Software and Call Center Quality monitoring tools.
 </p>
 <p>
  - Familiarity with mission-critical services such as TETRA radio communication/Push-to-Talk services is a plus.
 </p>
 <p>
  - Proficiency with PSTN Trunks, VoIP, and Video Conferencing protocols.
 </p>
</div>


Systems Architect - Unified Communications Specialist

Ariane Holding

<p>* *Landlord Communication and Coordination:</p><p>- Communicate with landlords who have purchased properties from Ariane Real Estate to secure property management contracts or brokerage agreements.</p><p>- Serve as the primary point of contact for landlords regarding their units.</p><p>- Provide landlords with regular updates on the status and performance of their units.</p><p>* *Leasing Administration:</p><p>- Handle administrative tasks for the leasing department, including maintaining records and ensuring accurate documentation.</p><p>- Prepare and organize lease agreements and associated paperwork.</p><p>- Ensure compliance with all relevant real estate regulations and company policies.</p><p>- Follow up internally all the processes and documentation related to the units managed by Ariane Properties.</p><p>* *Market Insights and Strategy:</p><p>- Stay informed about local real estate trends and provide insights to landlords to enhance property value and market competitiveness.</p><p>- Pursuit the landlords for potential Property Management contracts other than Ariane's</p><p>- The Listing Agent may be required to perform additional tasks related to leasing operations as directed by management. These tasks may include, but are not limited to, coordinating with tenants, assisting in marketing efforts, preparing leasing reports, conducting market research, and supporting the leasing team in achieving operational goals. Additionally, the Listing Agent will be expected to temporarily assume the responsibilities of the Leasing Agent during their absence to ensure the continuity of leasing operations and tenant satisfaction.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Real Estate: 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Work Location: In person</p>

Real Estate Listing Agent - Arabic Female

Ariane Real Estate

<div>
 <p>
  * *Landlord Communication and Coordination:
  <br/>
 </p>
 <p>
  - Communicate with landlords who have purchased properties from Ariane Real Estate to secure property management contracts or brokerage agreements.
  <br/>
 </p>
 <p>
  - Serve as the primary point of contact for landlords regarding their units.
  <br/>
 </p>
 <p>
  - Provide landlords with regular updates on the status and performance of their units.
  <br/>
 </p>
 <p>
  * *Leasing Administration:
  <br/>
 </p>
 <p>
  - Handle administrative tasks for the leasing department, including maintaining records and ensuring accurate documentation.
  <br/>
 </p>
 <p>
  - Prepare and organize lease agreements and associated paperwork.
  <br/>
 </p>
 <p>
  - Ensure compliance with all relevant real estate regulations and company policies.
  <br/>
 </p>
 <p>
  - Follow up internally all the processes and documentation related to the units managed by Ariane Properties.
  <br/>
 </p>
 <p>
  * *Market Insights and Strategy:
  <br/>
 </p>
 <p>
  - Stay informed about local real estate trends and provide insights to landlords to enhance property value and market competitiveness.
  <br/>
 </p>
 <p>
  - Pursuit the landlords for potential Property Management contracts other than Ariane's
  <br/>
 </p>
 <p>
  - The Listing Agent may be required to perform additional tasks related to leasing operations as directed by management. These tasks may include, but are not limited to, coordinating with tenants, assisting in marketing efforts, preparing leasing reports, conducting market research, and supporting the leasing team in achieving operational goals. Additionally, the Listing Agent will be expected to temporarily assume the responsibilities of the Leasing Agent during their absence to ensure the continuity of leasing operations and tenant satisfaction.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 Requirements
 <br/>
 <br/>
 <p>
  Experience: Real Estate, 1 year (Required)
  <br/>
 </p>
 <p>
  Language: Arabic (Required)
  <br/>
 </p>
 <p>
  Location: Doha (Required)
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
</div>


Listing Agent - Arabic Female

Explore 129+ Call center agent in Qatar this April. Find roles across top companies and apply now to boost your career.