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customer service representative Jobs in Qatar

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call center agent (urdu/hindi & english) Jobs in Qatar

call center agent (urdu/hindi & english)

call center agent

Alawadi Enterprises Group

Arabic Nationality PreferredCandidates Born &amp; Brought Up in QatarQatar Driving License PreferredFluent in Qatari Arabic Accent (Mandatory)REQUIREMENTS:<ul><li>1 Year Experience in Administrative Role / Customer Service.</li><li>Preferred Male Candidates.</li><li>Excellent Communication Skills (Arabic &amp; English).</li><li>Strong Customer Handling Skills.</li><li>Basic Computer Knowledge (MS Office / CRM).</li><li>Data Entry Experience is an advantage.</li></ul>KEY RESPONSIBILITIES:<ul><li>Handle Inbound &amp; Outbound Calls</li><li>Respond to Customer Inquiries &amp; Complaints</li><li>Provide Accurate Information</li><li>Maintain Customer Records</li><li>Ensure Customer Satisfaction</li></ul>Pay: QAR4,000.00 - QAR4,500.00 per hourWork Location: In person

Call Center Agent

Spectrum Solution W.L L

Job description:We are seeking a Call Center Agent fluent in URDU/HINDI and ENGLISH to join our customer service team.Requirements:<ul><li>Fluent in ENGLISH and URDU/HINDI</li><li>Minimum 2 years of experience in customer service or call center</li><li>Must hold a valid QID</li><li>Ready to join immediately</li><li>Age below 35 years</li><li>Freelance or family visa required</li></ul>Salary &amp; Benefits:<ul><li>4500 FIXED salary + attractive commission</li></ul>Job Type: Full-timeInterested candidates, please apply immediatelySend your CVS on 77708191 with subject Call Center Agent (Hindi/Urdu &amp;English) .Work Location: In person

Call Center Agent (Urdu/Hindi & English)

We are seeking a Call Center Agent fluent in Tagalog and English to join our customer service team.Requirements:<ul><li>Fluent in ENGLISH and TAGALOG</li><li>Minimum 2 years of experience in customer service or call center</li><li>Must hold a valid QID</li><li>Ready to join immediately</li><li>Age below 35 years</li><li>Freelance or family visa required only.</li></ul>Job Type: Full-timeInterested candidates, please apply immediately! CVS ON 77708191/50473388. with subject TAGALOG SPEAKER.Work Location: In person

Customer Service Representative (Tagalog/ English)

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Pay: QAR4,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Work Location: In person

Female - Sales Agent

Confidential

<div>
 
 
 Job Description
 
 
 
 
 
 
 The IVR Operation Support Engineer will be responsible for
 
 operations, maintenance, and enhancement of IVR and Cisco Contact Center (IPCC) hosted platforms
 
 within a telecom environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide
 
 24x7 operational support
 
 , including on-call rotation and NOC incident handling
 </li>
 <li>
 Analyze and support
 
 new design requirements and enhancements
 
 </li>
 <li>
 Perform
 
 implementation and maintenance of hosted IPCC/IVR solutions
 
 </li>
 <li>
 Configure and maintain:
 </li>
 <li>
 PRI lines
 </li>
 <li>
 IP Telephones
 </li>
 <li>
 Voice gateways and routing
 </li>
 <li>
 Develop and maintain:
 </li>
 <li>
 
 ICM Scripts
 
 </li>
 <li>
 
 TCL Scripts
 
 </li>
 <li>
 IVR call flows
 </li>
 <li>
 Support
 
 Cisco IPCC Hosted Solutions
 
 , including:
 </li>
 <li>
 ICM configuration and troubleshooting
 </li>
 <li>
 CVP (Customer Voice Portal) reporting
 </li>
 <li>
 Call Manager (CUCM) configuration and maintenance
 </li>
 <li>
 Perform:
 </li>
 <li>
 Gateway, IP, Router, and Logger configuration &amp; troubleshooting
 </li>
 <li>
 RDBMS-related activities
 </li>
 <li>
 Support
 
 HIPCC (Hosted IP Contact Center)
 
 services (e.g., 111, 180 services)
 </li>
 <li>
 Deploy and manage:
 </li>
 <li>
 DR environments (IPCC, CVP, VXML servers)
 </li>
 <li>
 Provide
 
 remote/off-hours support when required
 
 </li>
 <li>
 Coordinate with
 
 vendor TAC support
 
 for critical issues
 </li>
 <li>
 Participate in
 
 CAB (Change Advisory Board)
 
 and post-migration reviews
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Daily
 
 operations &amp; maintenance
 
 of IVR and IPCC platforms
 </li>
 <li>
 
 Proactive monitoring
 
 and fault resolution across network elements
 </li>
 <li>
 Maintain
 
 Quality Management &amp; Call Recording systems
 
 </li>
 <li>
 Generate
 
 reports and analytics
 
 for business/marketing teams (Voice of Customer insights)
 </li>
 <li>
 Design, develop, and maintain:
 </li>
 <li>
 Call routing
 </li>
 <li>
 ICM scripting
 </li>
 <li>
 IVR backend integrations (Micro Apps)
 </li>
 <li>
 Support
 
 Outbound IVR campaigns and agent campaigns
 
 </li>
 <li>
 Ensure all
 
 Change Requests and Service Requests
 
 are:
 </li>
 <li>
 Tested thoroughly
 </li>
 <li>
 Delivered with quality assurance
 </li>
 <li>
 Coordinate with:
 </li>
 <li>
 Product, Marketing, Sales, and Operations teams
 </li>
 <li>
 Support
 
 long-term planning and integration of Contact Center solutions
 
 </li>
 <li>
 Provide
 
 technical guidance and support to teams
 
 </li>
 </ul>
 
 
 
 
 
 Required Skill Set
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Cisco IPCC / Contact Center (Hosted &amp; Enterprise)
 </li>
 <li>
 IVR systems &amp; call flow design
 </li>
 <li>
 CVP (Customer Voice Portal)
 </li>
 <li>
 CUCM (Cisco Unified Communications Manager)
 </li>
 <li>
 ICM scripting &amp; TCL scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 SQL Server / RDBMS
 </li>
 <li>
 VoIP technologies
 </li>
 </ul>
 
 
 Versions Experience (Preferred):
 
 
 <ul>
 <li>
 IPCC: 5.x, 8.x, 10.5
 </li>
 <li>
 CVP: 3.x, 7.x, 8.x, 10.5
 </li>
 <li>
 CUCM: 4.x, 6.x, 8.x, 10.5
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in:
 </li>
 <li>
 Telecommunications / Electronics &amp; Communication
 </li>
 <li>
 Computer Science or equivalent
 </li>
 <li>
 Certifications:
 </li>
 <li>
 Cisco Voice/Collaboration certifications (
 
 Professional level preferred
 
 )
 </li>
 <li>
 Experience:
 </li>
 <li>
 
 Minimum 4&ndash;6 years in IVR / IPCC / Contact Center technologies
 
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience &amp; Knowledge
 
 
 <ul>
 <li>
 Strong understanding of:
 </li>
 <li>
 Telecom environment &amp; call flows
 </li>
 <li>
 PSTN, PRI, BRI
 </li>
 <li>
 IP Networking fundamentals
 </li>
 <li>
 Call routing &amp; ICM scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 Experience in:
 </li>
 <li>
 IVR backend integration
 </li>
 <li>
 Contact Center solution design and support
 </li>
 </ul>
 
 
</div>

IVR Operation Support Engineer

Starlink Qatar

<div>
 
 The
 
 Bilingual Team Leader
 
 will be responsible for overseeing the daily operations and performance of customer service teams across multiple retail and service projects. This role involves managing a team of bilingual agents to ensure high productivity, quality of service, and adherence to established KPIs. The Team Leader acts as the bridge between management and the frontline, driving excellence in both
 
 Arabic and English
 
 communications.
 
 
 
 
 
 
 Accountability &amp; Responsibilities of Role:
 
 
 <ul>
 <li>
 
 Performance Management:
 
 Monitor real-time service levels and team performance to ensure all KPIs (AHT, CSAT, NPS, and FCR) are consistently met or exceeded.
 </li>
 <li>
 
 Quality Assurance:
 
 Conduct monthly call monitoring and evaluations. Provide constructive feedback and coaching to agents to improve communication skills and technical accuracy.
 </li>
 <li>
 
 Team Leadership:
 
 Lead, motivate, and mentor a team of bilingual agents. Handle escalated customer issues that require senior-level intervention.
 </li>
 <li>
 
 Operational Reporting:
 
 Prepare and present daily, weekly, and monthly performance reports for management, highlighting trends and areas for improvement.
 </li>
 <li>
 
 Roster &amp; Attendance:
 
 Manage team schedules, attendance, and shift rotations to ensure optimal staffing levels at all times.
 </li>
 <li>
 
 Process Improvement:
 
 Identify bottlenecks in the workflow and suggest process enhancements to improve the overall customer journey and agent efficiency.
 </li>
 </ul>
 
 
 
 
 
 Position Requirements:
 
 
 
 
 Education Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Administration
 
 ,
 
 Communications
 
 , or a related field.
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 
 Language Proficiency:
 
 Full professional fluency in
 
 Arabic and English
 
 (verbal and written).
 </li>
 <li>
 
 Experience:
 
 Minimum 3&ndash;5 years in a call center environment.
 </li>
 <li>
 
 Leadership Skills:
 
 Proven ability to manage a team, resolve conflicts, and drive engagement.
 </li>
 <li>
 
 Analytical Ability:
 
 Strong skills in data analysis and reporting; proficient in Excel and call center management software (CMS).
 </li>
 <li>
 
 Communication:
 
 Exceptional interpersonal skills with the ability to communicate effectively with stakeholders at all levels.
 </li>
 <li>
 
 Problem-Solving:
 
 Ability to think on your feet and make quick, informed decisions in a high-pressure environment.
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Schedule:
 
 
 <ul>
 <li>
 Hybrid/Remote options available based on location.
 </li>
 <li>
 Rotational shifts including weekends or holidays, as needed.
 </li>
 <li>
 Ability to manage multiple projects/processes simultaneously.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Networking &amp; Influencing Collaboratively:
 
 Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.
 </li>
 <li>
 
 Delivering Results &amp; Fostering Ownership:
 
 Drive for improving business results and attaining higher levels of performance.
 </li>
 <li>
 
 Building Customer Value:
 
 Gaining insights into internal and/or external customers&rsquo; experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.
 </li>
 </ul>
</div>

Team Leader (Bilingual)

malomatia

<div>
 
 Job Description
 
 
 
 The primary objective of a Senior Engineer specializing in AIX and Linux, along with Storage and Cloud System Administration for the client to ensure the secure, efficient, and reliable operation of their IT infrastructure. This role is crucial for supporting the Client Infrastructure services, ensuring seamless operation, data integrity, and optimal performance of systems critical to their functions.
 
 
 
 Responsibilities
 
 
 
 The primary objective of a Senior Engineer specializing in AIX and Linux, along with Storage and Cloud System Administration for the client to ensure the secure, efficient, and reliable operation of their IT infrastructure. This role is crucial for supporting the Client Infrastructure services, ensuring seamless operation, data integrity, and optimal performance of systems critical to their functions.
 
 
 <ul>
 <li>
 System Management: Installation, configuration, and maintenance of AIX and Linux operating systems.
 </li>
 <li>
 Performance Monitoring: Monitor system performance and ensure the optimal functioning of AIX and Linux servers.
 </li>
 <li>
 Troubleshooting: Diagnose and resolve system issues, ensuring minimal downtime and maximum efficiency.
 </li>
 <li>
 Security: Implement and manage security measures, including firewalls, access controls, and regular patching and updates to safeguard the systems.
 </li>
 <li>
 Scripting and Automation: Develop and maintain scripts to automate routine tasks, enhancing system efficiency and reliability.
 </li>
 <li>
 Storage Infrastructure: Manage storage solutions, ensuring high availability and performance.
 </li>
 <li>
 Recovery: maintain backup and disaster recovery plans to ensure data integrity and availability.
 </li>
 <li>
 Storage Monitoring: Continuously monitor and manage storage systems for performance and capacity.
 </li>
 <li>
 Data Management: Oversee data storage strategies, including data archiving, replication, and migration.
 </li>
 <li>
 Cloud Architecture: Design, deploy, and manage cloud-based infrastructure and services (e.g., AWS, Azure, Google Cloud).
 </li>
 <li>
 Cloud Security: Implement and manage security protocols to protect cloud-based systems and data.
 
 
 </li>
 </ul>
 
 Job Responsibility
 
 
 
 <ul>
 <li>
 Maintain infrastructure software (GPFS, PowerHA, AIX 7.1, and later, VIOS, PowerVM)
 </li>
 <li>
 Responsible for installing and managing IBM AIX systems
 </li>
 <li>
 AIX and Linux Patching.
 </li>
 <li>
 Support day to day L3 calls on AIX/ Servers / VIO Servers issue.
 </li>
 <li>
 Requires participation in an on-call rotation
 </li>
 <li>
 Take problem resolution ownership and facilitate technical bridge during operational disruption in service or service outages
 </li>
 <li>
 Monitor events, customer support calls in the call tracking system, return calls from customers, enter new incidents or requests into ServiceNow
 </li>
 <li>
 Experience in File Systems, Processes, Performance tuning and troubleshooting
 </li>
 <li>
 Manage VIO, Hardware Management Console
 </li>
 <li>
 Experience in system recovery using mksysb image and Disaster Recovery
 </li>
 <li>
 Experience in PowerVM of virtualization services like Shared Ethernet Adapter (SEA), NPIV configuration, virtual SCSI services to multiple VIO servers/client partitions
 </li>
 <li>
 Strong Redhat Linux System administration experience
 </li>
 <li>
 Strong understanding of P9 pSeries hardware architectures
 </li>
 <li>
 Maintain and upgrade the UNIX system software on all UNIX based midrange systems to ensure operating system integrity and a high degree of system availability
 </li>
 <li>
 Strong understanding and awareness of AIX and Redhat Linux system security
 </li>
 <li>
 Establish LPAR cloning standard operating procedures and create LPAR profiles
 </li>
 <li>
 Install, configure and establish the plan to maintain software on the LPARs that is required by the data center
 </li>
 <li>
 Develop and present mitigation strategy recommendations to the client to address security findings
 </li>
 <li>
 Identify problem resolution and coordinate implementation of solution with client management and other impacted technical support teams
 </li>
 <li>
 Design, configure, and maintain LPARs required to support various non- production and production components
 </li>
 <li>
 Extensive Knowledge in supporting SAN environments
 </li>
 <li>
 Storage Area Network (SAN) configuration and administration.
 </li>
 <li>
 Understanding of SAN architecture and configuration best practices. LUN masking, fiber specs, switch specifications, SAN security/Port Zoning, core-to-end, n-tier, etc)
 </li>
 <li>
 Experience on IBM storage, SVC, HP 3PAR and SAN Switch administration and configuration.
 </li>
 <li>
 Expertise on IBM Storage technologies SVC, FS7200, FS900, V7000.
 </li>
 <li>
 Expertise on SAN Products Brocade Switches
 </li>
 <li>
 Extensive knowledge and experience with various storage replication software, SAN switches, and storage management software/hardware.
 </li>
 <li>
 Experience in Azure cloud environment to Deploy, manage, and monitor virtual machines (VMs), networks, and storage solutions within Azure.
 </li>
 <li>
 Ensure optimal allocation of resources to meet performance requirements and cost efficiency.
 </li>
 <li>
 Regularly apply patches and updates to Azure services and infrastructure.
 </li>
 <li>
 Security and Compliance: Implement and maintain security policies and procedures, including network security, access controls, and data protection
 </li>
 <li>
 Hands-on experience in deploying, configuring, and managing Trend Micro security solutions, such as:
 </li>
 <li>
 Trend Micro Apex One, Deep Security, or Workload Security (DS Agent)
 </li>
 <li>
 Policy configuration, agent deployment, and update management
 </li>
 <li>
 Log analysis, threat detection, and remediation of malware or vulnerabilities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Experience: 15 Years in Unix System administration
 
 
 
 Primarily Skills And Experiences
 
 
 
 <ul>
 <li>
 Manage and administrate all Linux and Unix infrastructure services.
 </li>
 <li>
 Maintain updated patch management process and assure all infrastructure component are patched.
 </li>
 <li>
 Monitor system logs and activity on all Linux and Unix environment.
 </li>
 <li>
 Perform regular firmware assessment and upgrade.
 </li>
 <li>
 Coordinate with 3rd party suppliers/vendors the replacement of defective hardware on clients and servers as necessary.
 </li>
 <li>
 Update software and hardware inventory and documents.
 </li>
 <li>
 Provide scripts to automate regular tasks and jobs.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Hands on experience on administrating RHEL and Ubuntu.
 </li>
 <li>
 Hands on experience on RedHat Satellite and Ansible.
 </li>
 <li>
 Hands on experience on administrating AIX.
 </li>
 <li>
 Hands on experience on administrating clustering technologies including Redhat cluster,Redhat Satellite and IBM powerHA.
 </li>
 <li>
 Strong background on Blade HW technologies.
 </li>
 <li>
 Strong background on IBM Power Systems.
 </li>
 <li>
 Hands on experience on VMware Vsphere and its operations.
 </li>
 <li>
 Handon experience on SAN technologies .
 </li>
 <li>
 Hands on experience on Storage and SAN administration.
 </li>
 <li>
 Azure Cloud administration.
 </li>
 <li>
 Ability to work varying hours and shifts.
 
 
 </li>
 </ul>
 Education:-
 
 
 A Bachelors in Engineering in Computer Science or Information Systems, or an equivalent combination of education and/or professional experience.
 
 
 <ul>
 <li>
 Certifications
 </li>
 <li>
 Certificate
 </li>
 <li>
 University Degree in Computer Science or a related subject
 </li>
 <li>
 Red Hat Certified Engineer(RHCE)
 </li>
 <li>
 Azure Administrator Associate
 </li>
 <li>
 ITIL Foundation V3 or V4
 </li>
 <li>
 Google Certified Professional - Cloud Architect
 </li>
 <li>
 IBM Certified Specialist pSeries Administration and Support for AIX
 </li>
 <li>
 Red Hat Certified Specialist in Containers and Kubernetes
 
 
 </li>
 </ul>
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Senior System Administrator

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