tour operations manager

HSJB BUSINESS CONSULTING

We are looking for an experienced Operations Manager to oversee day to day travel operations and ensure smooth delivery of all tours and services.Key Responsibilities:<ul><li>Manage end to end operations for group tours and FIT packages</li></ul><ul><li>Coordinate with vendors, hotels, transport partners, and guides</li></ul><ul><li>Ensure timely execution of itineraries and customer deliverables</li></ul><ul><li>Handle trip logistics, bookings, confirmations, and troubleshooting</li></ul><ul><li>Monitor service quality and implement process improvements</li></ul><ul><li>Track budgets, payments, and operational reports</li></ul>Requirements:<ul><li>Minimum 3 years experience in travel operations</li></ul><ul><li>Strong coordination and communication skills</li></ul><ul><li>Hands on knowledge of tour management and supplier handling</li></ul><ul><li>Ability to multitask, solve problems, and work under pressure</li></ul><ul><li>Knowledge of international destinations and travel procedures</li></ul>What We Offer:<ul><li>Competitive salary plus incentives</li></ul><ul><li>Growth opportunities in a fast expanding travel brand</li></ul>Job Type: Full-timePay: AED6,000.00 - AED7,000.00 per month

Operations Manager – Travel & Tours

ODEON Tours

Since 1992, Coral Travel Group has served over 35 million tourists in 33 years, establishing itself as one of the leading tourism groups in Türkiye and Europe. Operating with strong brands in tour operations, accommodation, destination services, aviation, travel agency services, information technology, and security, the group serves approximately 3.5 million tourists annually through 38 companies in 23 countries, employing over 6,000 people.Coral Travel Group provides tour operations and sales agency services under the Coral Travel brand in 15 countries. In destination services, ODEON Tours operates in Türkiye, Egypt, Greece, Spain, United Arab Emirates, Thailand, Tunisia, and Vietnam. The group manages hotels under Coral Group Hotels (Seven Seas Hotels, Marvida Hotels, Xanadu Resort). Additionally, it offers a broad service network with ODEONBEDS in hotel bed banking, ODEON Software and Technology in information technologies, and ODEON Security and Consulting in the security sector.Committed to quality and customer satisfaction, Coral Travel Group continues to expand into new markets and destinations.We are seeking a dynamic and results-driven Contract Assistant Manager - Luxury Hotels to join our team in Dubai. This role is exclusively focused on contracting and managing luxury hotel partnerships, ensuring the best rates, availability, and supply for high-end accommodations in the United Arab Emirates.Key Responsibilities<ul><li>Manage and negotiate contracts specifically with luxury hotels to secure the most competitive rates and favorable terms.</li><li>Develop strong relationships with five-star and ultra-luxury hotels in the United Arab Emirates, conducting regular visits to maintain partnerships.</li><li>Oversee all luxury hotel contracting processes, ensuring accurate updates on special offers, early booking discounts, and stop sales.</li><li>Analyze market trends in the luxury travel sector, identifying new high-end hotel partners and business opportunities.</li><li>Monitor the performance of contracted luxury hotels, managing allocations, special offer requests, and price competitiveness.</li><li>Serve as the main point of contact for luxury hotel partners, addressing queries and concerns.</li><li>Conduct competitor analysis to ensure ODEON Tours remains competitive in the high-end travel market.</li><li>Provide guidance and insights to hotels regarding allotments, availability, and supply management to maximize sales.</li><li>Track cancellations and guest feedback, implementing necessary follow-ups to maintain the highest standards.</li></ul>Qualifications<ul><li>Bachelor's degree in a relevant field.</li><li>Minimum 5 years of experience in tour operations, hotel contracting, pricing, or account management, with a strong focus on luxury hotels.</li><li>Fluency in English (verbal and written), Russian is a plus.</li><li>Extensive knowledge of the luxury travel and hospitality sector.</li><li>Proven experience in negotiating contracts with five-star and ultra-luxury hotels.</li><li>Strong analytical skills with keen attention to detail.</li><li>Excellent networking, relationship-building, and negotiation skills within the luxury hotel industry.</li><li>A business-driven mindset with the ability to identify and capitalize on luxury market opportunities.</li><li>Strong communication skills, both in-person and over the phone, with an ability to build trust with premium hotel partners.</li><li>Hotel school or university background is preferred.</li><li>Currently residing in Dubai, United Arab Emirates.</li><li>Willingness to travel as required.</li><li>Work location will be in JLT, Dubai.</li></ul>If you are a motivated and experienced individual looking to contribute to the success of Coral Travel Group, please apply through LinkedIn. Seniority level Mid-Senior level Employment type Full-time Job function Management, Travel Arrangements

ODEON Tours DMC UAE - Contract Assistant Manager (Luxury Segment)

EMMANUEL HOLIDAYS

Accounts managerIndustry: International Tour Operations / Travel &amp; Tourism Department: Finance &amp; AccountsJob SummaryThe Accounts Officer is responsible for managing day-to-day accounting activities of the international tour operations, ensuring accurate financial records, timely payments, reconciliations, and compliance with statutory and company policies.Key ResponsibilitiesAccounting &amp; Finance<ul><li>Maintain daily books of accounts including cash, bank, and journal entries.</li><li>Record sales invoices, purchase bills, and expense vouchers related to tour operations.</li><li>Handle accounts payable and accounts receivable for international suppliers and clients.</li><li>Process payments to hotels, transporters, airlines, DMCs, and overseas partners.</li></ul>Banking &amp; Reconciliation<ul><li>Perform regular bank and credit card reconciliations.</li><li>Monitor foreign currency transactions and exchange rate differences.</li><li>Track incoming payments from overseas agents and B2B clients.</li></ul>Tour Costing &amp; Invoicing<ul><li>Assist in tour costing, profit analysis, and margin tracking for packages.</li><li>Prepare and issue invoices to international travel agents and corporate clients.</li><li>Verify supplier bills against confirmed services and contracts.</li></ul>Compliance &amp; Documentation<ul><li>Assist in preparation of monthly, quarterly, and annual financial reports.</li><li>Maintain proper documentation for audits and management review.</li></ul>System &amp; Reporting<ul><li>Generate MIS reports on revenue, expenses, receivables, and payables.</li><li>Support Accounts Manager during audits and financial closing.</li></ul>Skills &amp; Competencies<ul><li>Basic Knowledge of accounting principles and taxation (GST, TDS).</li><li>Understanding of travel industry accounting and foreign currency transactions.</li><li>Proficiency in any accounting software and MS Excel, chat gpt</li><li>Strong attention to detail and accuracy.</li><li>Good communication and coordination skills.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in commerce, Accounting, or Finance (B.Com ,Mcom, MBA preferred).</li><li>1&ndash;2 years of experience in accounts, preferably in travel/tourism industry.</li><li>Experience handling international transactions is an added advantage.</li></ul>Key Performance Indicators (KPIs)<ul><li>Accuracy of financial records</li><li>Timely invoicing and collections</li><li>On-time vendor payments</li><li>Compliance with statutory deadlines</li></ul>The starting salary is ₹15,000, with a maximum of ₹25,000 depending on experience and performance.contact number :8129613331 (watsapp)Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹25,000.00 per monthWork Location: In person

Accounts Manager (females only)

Qatar Airways

<div>
 
 We are currently recruiting for the role of
 
 Operations Manager
 
 based in Ahmedabad, India.
 
 
 
 
 
 The primary responsibility of the Operations Manager would be to manage, plan and direct all day to day operational aspect of visa processing, tours, transport, and airport base operations under the supervision of Manager Operations and Customer Delivery. Manage and ensure smooth running of the Operations unit of Discover Qatar (DQ) with the objective of providing high quality operational service to the customers whilst ensuring safety standards are maintained.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 As part of your role, your responsibilities will be inclusive of, but not limited to the following:
 
 
 &middot; Develop in consultation with Manager Operations and Customer Delivery, departmental procedures to ensure a &lsquo;best practice&rsquo; approach for any new situations that may arise operationally. Ensures the consistent delivery of customer and ensure adherence to the industry leading service levels.
 
 
 &middot; Review departmental procedures and practices and make recommendations on performance improvements to the Manager Operations and Customer Delivery. Establish best in class SLA&rsquo;s to support efficient and effective internal relationships.
 
 
 &middot; Oversee and manage the visa processing, transport and Airport base daily operations, DQ fleet management system.
 
 
 &middot; Ensure operational expenses are as per set budgets. Responsible for implementing strategic initiatives to generate and exceed the assigned revenue target.
 
 
 &middot; Investigate client complaints and follow up with supllies and staff where necessary to minimize loss of earnings through service recovery. Liaise with groups and MICE, reservations, supervisors&rsquo; airport base, guest services to co-ordinate transport requirements and ensure client specifications are fully met. Escalate cases to the Management where quality objectives are not met or corrective action cannot be agreed upon.
 
 
 &middot; Perform other department duties related to his/her position as directed by the Head of the Department.
 
 
 &middot; Establish the department or teams objectives and priorities to align with and support business objectives.
 
 
 &middot; Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
 
 
 &middot; Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
 
 
 &middot; Train and develop other employees, to ensure succession planning is in place.
 
 
 &middot; To be committed and contribute to the National talent development, by coaching the national developees, preparing them for a career with boundless potential. Leading to the program&rsquo;s continued growth and success.
 
 
 
 
 
 
 Be part of an extraordinary story
 
 
 
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
 
 
 Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
 
 
 Together, everything is possible
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 &middot; Bachelor's Degree or Equivalent with minimum 6 year of job-related experience
 
 
 &middot; Essential to have business management experience in tourism/hospitality industry.
 
 
 &middot; Experience in managerial role in fleet management.
 
 
 &middot; It&rsquo;s essential to have in depth, first-hand knowledge of the functioning of an operations unit within a destination management company and a thorough knowledge of tours in Qatar.
 
 
 &middot; A proven record of accomplishment of managing large operational teams and delivering results within a multi-national and multi-cultural environment.
 
 
 &middot; Must have strong problem solving and decision-making skills and be capable of leading and performing well under pressure.
 
 
 &middot; Sound leadership, management, financial and presentation skills
 
 
 &middot; Excellent English language skills.
 
 
 &middot; Managerial skills- Ability to train and develop subordinate&rsquo;s skills. Ability to foster teamwork among team members.
 
 
 &middot; Preferred to have knowledge of Qatar geography and knowledge of automobile.
 
 
 
 
 
 
 About Qatar Airways Group
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 
</div>

Operations Manager

Platinum Travel Recruitment Ltd

We are seeking an experienced Italian Speaking Travel Team Manager to join a highly successful luxury travel company working remotely (based in the UK only). Our client specializes in multi-day custom itineraries for discerning travellers and offers custom experiences & solutions throughout Italy. This is an exciting role for a manager from a retail travel agent or tour operator seeking a remote role with strong Italy knowledge. Lucrative bonus, remote working, trips to Italy, generous holiday allowance and a great working team is on offer along with many other perks. Italian Speaking Travel Team Manager Duties: <ul> <li>Design exceptional, fully customised itineraries that capture the best of Italy from hidden gems to iconic landmarks.</li> <li>Act as the primary point of contact for high-end clients and travel agents, understanding their needs and delivering beyond expectations.</li> <li>Coach, mentor, and manage a dedicated team of travel experts, leading by example and driving performance through positivity and professionalism.</li> <li>Oversee complex, multi-day travel arrangements including accommodation, guides, tickets, and exclusive experiences.</li> <li>Work with our trusted network of Italian guides and suppliers to develop new products and enhance our travel offerings.</li> <li>Ensure seamless coordination between the sales, product, and operations teams to deliver smooth, unforgettable travel experiences.</li> </ul> Italian Speaking Travel Team Manager Essential Requirements: <ul> <li>Previous experience in management within a retail travel agent or tour operator with strong Italy knowledge.</li> <li>Fluent in speaking both Italian & English.</li> <li>Enthusiasm & passion for providing the best tour experiences in Italy.</li> <li>Applicant must be based in the UK.</li> </ul>

Italian Speaking Travel Manager

Do it Right Pakistan

The General Manager &ndash; Travel &amp; Tourism will lead and manage the entire travel division, including domestic and international tours, group trips, holiday packages, corporate travel, customer operations, marketing, and vendor relationships. The role requires strong leadership, deep industry knowledge, excellent customer service orientation, and the ability to design and execute profitable travel offerings.The GM will oversee all teams including sales, operations, tour coordinators, customer service, logistics, and marketing. The position&rsquo;s primary focus is to deliver exceptional travel experiences, maximise sales, maintain efficient operations, and scale new destinations, services, and partnerships.Key ResponsibilitiesStrategic Leadership &amp; Division Management<ul><li>Develop a strategic roadmap for expanding domestic and international travel operations.</li><li>Establish annual revenue targets, sales KPIs, and operational goals for all teams.</li><li>Plan new destinations, tours, and travel products based on market trends and seasonal demand.</li><li>Ensure profitability across all travel packages and operational activities.</li></ul>Sales &amp; Business Development<ul><li>Drive overall sales performance of group tours, holiday packages, and individual travel services.</li><li>Build and maintain corporate client portfolios for business travel, conferences, and incentive trips.</li><li>Oversee pricing strategy for tours, ensuring competitive rates and stable margins.</li><li>Collaborate with digital marketing teams to increase lead generation and conversion.</li><li>Analyse sales reports weekly and develop strategies for improving booking rates.</li></ul>Travel Product Creation &amp; Package Development<ul><li>Design high-quality travel itineraries for domestic and international destinations.</li><li>Introduce new experiences, seasonal trips, student tours, adventure packages, and luxury travel products.</li><li>Conduct market research to identify demand trends, cost comparisons, and competitor offerings.</li><li>Oversee content creation for brochures, social media, websites, and marketing campaigns.</li></ul>Vendor, Partner &amp; Destination Management<ul><li>Maintain relationships with hotels, airlines, transport companies, destination managers, tour guides, and travel partners.</li><li>Negotiate contracts, rates, commissions, and service-level terms with vendors.</li><li>Ensure smooth coordination and service delivery across all destinations.</li><li>Build partnerships with tourism boards, travel alliances, and global suppliers.</li></ul>Operations &amp; Logistics Oversight<ul><li>Supervise operations team responsible for bookings, confirmations, logistics, ticketing, and pre-departure documentation.</li><li>Ensure seamless execution of all group tours, including accommodation, transport, meals, activities, and ground handling.</li><li>Monitor real-time travel operations during trips and resolve any urgent issues.</li><li>Maintain service quality standards for guides, coordinators, and on-ground staff.</li></ul>Customer Experience &amp; Quality Assurance<ul><li>Ensure exceptional customer service before, during, and after every tour.</li><li>Oversee handling of customer complaints, refunds, emergencies, or trip adjustments.</li><li>Conduct customer satisfaction surveys and implement service improvements.</li><li>Ensure all guides, coordinators, and staff follow safety protocols and SOPs.</li></ul>Marketing, Branding &amp; Campaigns<ul><li>Coordinate with the marketing department to design promotional campaigns, travel expos, and seasonal offers.</li><li>Approve social media content, videos, and advertisements highlighting tour experiences.</li><li>Monitor the effectiveness of marketing campaigns and adjust strategies accordingly.</li><li>Develop loyalty programs, referral incentives, and brand-building initiatives.</li></ul>Team Leadership &amp; Human Resource Development<ul><li>Manage and supervise tourism sales teams, operations staff, logistics coordinators, and tour leaders.</li><li>Hire, train, and evaluate employees to maintain strong performance and customer service standards.</li><li>Conduct weekly meetings to track progress, plan trips, and assign responsibilities.</li><li>Maintain a disciplined, ethical, and growth-focused working environment</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Tourism, Hospitality, Business Management, or relevant field.</li><li>5&ndash;10 years of demonstrated experience in travel, tours, hospitality or tourism operations.</li><li>Strong knowledge of international and domestic travel dynamics, suppliers, destinations, and customer preferences.</li><li>Leadership experience with multi-team or multi-destination operations.</li><li>Excellent negotiation, communication, and client-handling skills.</li><li>Ability to travel frequently for vendor meetings, destination visits, and tour oversight.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

General Manager – Travel & Tourism

Royal Class Travel and Tourism

Job Title:Arabic Operations Executive &ndash; Travel and Tourism (Amadeus)Reports To:Operations Manager / Team LeadJob Summary:The Arabic Operations Executive manages travel operations for Arabic-speaking clients using the Amadeus GDS system. The role involves booking flights, hotels, and tours, handling customer inquiries, and ensuring smooth travel experiences.Key Responsibilities:<ul><li>Manage flight, hotel, and tour bookings using Amadeus GDS for Arabic-speaking clients.</li><li>Provide prompt customer support in Arabic via phone, email, or chat.</li><li>Assist clients with visas, travel documentation, and related formalities.</li><li>Coordinate with internal teams and external partners, including airlines, hotels, and tour operators.</li><li>Resolve client issues, complaints, or changes efficiently.</li><li>Maintain accurate records of bookings, payments, and client interactions.</li><li>Support marketing campaigns and promotions targeting Arabic-speaking markets.</li><li>Ensure compliance with travel regulations and company policies.</li></ul>Required Skills and Qualifications:<ul><li>Fluent in Arabic and English (written and spoken).</li><li>Strong experience with Amadeus GDS system.</li><li>Experience in travel and tourism operations is preferred.</li><li>Strong organizational, multitasking, and communication skills.</li><li>Customer-focused with problem-solving ability.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Personal Attributes:<ul><li>Proactive, detail-oriented, and service-minded.</li><li>Team player with good interpersonal skills.</li><li>Flexible and adaptable to dynamic travel schedules.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Arabic Operations Executive – Travel and Tourism (Amadeus)

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