project manager

qa/qc engineer

production manager

qa/qc inspector

quality assurance manager

training and quality manager

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. The Learning &amp; Quality Manager is responsible for developing, implementing, and maintaining training programs and quality standards across the hotel. This role ensures that all colleagues are equipped with the skills, knowledge, and attitude necessary to deliver exceptional guest experiences while maintaining compliance with brand and operational standards. The manager also leads quality assurance initiatives to continuously improve guest satisfaction and service excellence.<h4 class="jobSectionHeader"> 
Your day to day
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earning &amp; Development</h4>
<ul>
<li>Develop and implement the annual Learning &amp; Development plan aligned with the hotel's business goals.
</li>
<li>Conduct training needs analysis in coordination with department heads.
</li>
<li>Design, deliver, and evaluate training programs including induction, brand standards, service excellence, leadership development, and functional skills.
</li>
<li>Maintain accurate training records and track completion rates.
</li>
<li>Support department trainers and ensure training consistency across departments.
</li>
<li>Promote a learning culture and encourage career development among employees.
</li>
<li>Facilitate performance management workshops and support succession planning initiatives.
</li>
</ul><h4 class="jobSectionHeader">Quality &amp; Brand Standards</h4>
<ul>
<li>Ensure all operations comply with brand quality and service standards.
</li>
<li>Conduct regular quality audits and inspections in guest areas, F&amp;B outlets, and back-of-house.
</li>
<li>Lead the guest satisfaction program by monitoring feedback from surveys, online reviews, and comment cards.
</li>
<li>Analyze guest feedback trends and coordinate with departments for improvement action plans.
</li>
<li>Support pre-opening or rebranding training and quality implementation if required.
</li>
<li>Prepare and present monthly reports on training and quality performance to management.
</li>
</ul><h4 class="jobSectionHeader">Employee Engagement &amp; Communication</h4>
<ul>
<li>Foster a positive work environment that promotes teamwork, motivation, and employee engagement.
</li>
<li>Coordinate colleague recognition programs and employee activities.
</li>
<li>Communicate hotel initiatives, goals, and performance updates through training sessions and briefings.
</li>
<li>Support HR initiatives and contribute to employee retention strategies.</li></ul> 

What we need from you
<ul>
<li>Bachelor's degree in Hospitality Management, Human Resources, or related field.
</li>
<li>Minimum 3-5 years of experience in Learning &amp; Development or Quality Assurance in a 4 or 5-star hotel.
</li>
<li>Strong knowledge of hotel operations and service standards.
</li>
<li>Excellent presentation, facilitation, and communication skills.
</li>
<li>Proficiency in Microsoft Office and learning management systems (LMS).
</li>
</ul><ul><li>Certification in training or quality management (e.g., Train the Trainer, ISO, Six Sigma) is an advantage.
</li>
<li>Strong leadership and interpersonal skills
</li>
<li>Analytical and detail-oriented
</li>
<li>Passion for people development and service excellence
</li>
<li>High level of organization and time management
</li>
<li>Ability to inspire and engage teams</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Franchise Hotel - Learning & Quality Manager

Burjline Builders

Role Scope:
<ul>
<li>Training Coordination: Plan and organize training schedules, handle logistics, and ensure smooth communication with participants.</li>
<li>Prepare all required materials, venues, and resources ahead of each session.</li>
</ul>
Onsite Quality Assurance:
<ul>
<li>Carry out regular visits across Miral assets to check that training content, service standards, and operational procedures are consistently applied on the ground.</li>
</ul>
Reporting:
<ul>
<li>Record key observations from site visits, highlight areas for improvement, and share follow-up reports to support teams in maintaining and improving performance.</li>
</ul>
Trainer Support:
<ul>
<li>Assist trainers during sessions by managing attendance, setting up training rooms, coordinating materials, and ensuring a smooth flow throughout the session.</li>
</ul>
Training Database Management:
<ul>
<li>Maintain accurate training records, attendance sheets, and evaluation data to ensure proper tracking and compliance with internal standards.</li>
</ul>
Communication &amp; Coordination:
<ul>
<li>Serve as a key link between the training department and on-site teams, ensuring timely updates, clear communication, and alignment on schedules and priorities.</li>
</ul>
Logistics &amp; Resource Management:
<ul>
<li>Oversee the availability and condition of training tools, materials, and equipment.</li>
<li>Coordinate with procurement or operations teams when additional resources are required.</li>
</ul>
This is a Temporary 6-month role (on premise - 9am to 5pm - Monday to Friday) which might be extended based on the performance and the situation on ground.

Training and Quality Assurance Coordinator

The First Group

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<div>
<div>
As a Training and Quality Coordinator, you will support the Learning &amp; Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel s commitment to excellence. Key Responsibilities: <ul> <li> Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up. </li> <li> Maintain training calendars and ensure team members are informed of upcoming sessions. </li> <li> Support onboarding programs and assist with new team member orientations. </li> <li> Track training attendance, maintain accurate records, and generate reports. </li> <li> Assist in preparing presentations, certificates, and training content. </li> <li> Help monitor service standards through quality audits and feedback reports. </li> <li> Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys. </li> <li> Coordinate with departments to follow up on training and quality improvement plans. </li> <li> Support mystery audits and ensure corrective actions are tracked. </li> <li> Help update SOPs and service checklists in collaboration with departments. </li> </ul>
</div>
</div>
</div>

Training & Quality Coordinator

Solomon People Soluitons

Data Quality Management TrainerAs a DQM Trainer, you will be responsible for developing and delivering comprehensive training programs on data Quality science topics. You will engage with learners through interactive sessions, provide feedback, and ensure they gain practical experience with data tools and techniques.JobResponsibilities<ul><li>Develop and deliver training programs on data quality management science topics.</li><li>Conduct interactive sessions and practical labs.</li><li>Assess and provide feedback on learners' performance.</li><li>Stay updated with the latest trends and tools in data science.</li><li>Create and update training materials and resources.</li><li>Collaborate with other trainers and the curriculum team.</li><li>Mentor and support learners throughout their training journey.</li></ul>Qualifications<ul><li>Bachelor's or Master's degree in Data Science, Computer Science, or related field.</li><li>Proven experience as a data scientist or in a similar role.</li><li>Strong knowledge of data analysis, machine learning, and statistical methods.</li><li>Excellent communication and presentation skills.</li><li>Ability to explain complex concepts in an easy-to-understand manner.</li><li>Experience with data science tools and programming languages.</li></ul>Skills<ul><li>Python is a must</li><li>R</li><li>SQL</li><li>Machine Learning</li><li>Data Visualization</li><li>Statistical Analysis</li><li>Teaching/Training</li><li>Public Speaking</li><li>Curriculum Development</li></ul>Job Types: Part-time, Temporary, Contract Contract length: 12 monthsPay: AED50.00 - AED75.00 per hourExpected hours: 20 per weekExperience:<ul><li>Training on Data Quality Management: 5 years (Required)</li><li>Python : 5 years (Required)</li></ul>

Data Quality Management Trainer

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint. Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction. At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.



Job Description <div>
<div>
<div>
The Cluster Training and Quality Executive plays an active role in supporting the daily training and quality functions across The First Group Hospitality portfolio. This position is responsible for both coordinating and delivering training sessions, maintaining accurate training records, and supporting quality assurance efforts to uphold brand standards and enhance the guest experience across all properties. <ul> <li>Coordinate, facilitate, and support various training programs across the cluster, including onboarding, brand standards, service culture, soft skills, and operational refreshers.</li> <li>Maintain an up-to-date training calendar and communicate schedules, reminders, and logistics to relevant departments.</li> <li>Prepare training materials such as presentations, attendance sheets, evaluation forms, and certificates.</li> <li>Track training completions and ensure accurate employee records are maintained in the system.</li> <li>Provide hands-on support during training sessions including room setup, materials distribution, and AV arrangements.</li> <li>Conduct regular meeting and refresher trainings and work with departmental trainers to strengthen on-the-job learning.</li> <li>Monitor compliance with mandatory learning modules (e.g., brand e-learning, health &amp; safety).</li> <li>Assist with brand audits by preparing necessary documentation, facilitating walkthroughs, and coordinating audit-related communication and follow-up.</li> <li>Participate in internal service audits, mystery shopper checks, and quality inspections in line with brand expectations and internal standards.</li> <li>Support the collection and analysis of guest feedback from internal tools and online review platforms.</li> <li>Update quality performance trackers and support the preparation of summary and action reports for department heads and senior leadership.</li> <li>Follow up on corrective actions and gather updates to ensure consistent service improvement.</li> <li>Contribute to the creation of quality-focused communication materials, including recognition highlights, visual boards, and newsletters.</li> <li>Support the implementation and documentation of sustainability programs in line with The First Group s environmental goals and Green Key standards.</li> <li>Assist in organizing sustainability awareness campaigns and training sessions on eco-friendly practices.</li> <li>Help monitor compliance with brand and company sustainability policies, and support departments in tracking key environmental metrics where required.</li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li>1 2 years of experience in hospitality operations, training, or administrative coordination.</li> <li>Experience in delivering training or group facilitation is an added advantage.</li> <li>Strong organizational and interpersonal skills with attention to detail.</li> <li>Comfortable working with Microsoft Office, particularly Excel, PowerPoint, and Word.</li> <li>Familiarity with e-learning platforms, guest feedback tools, or brand audit systems is a plus.</li> <li>A hospitality diploma or degree is preferred.</li> <li> Passionate about continuous learning, service excellence, and sustainability.</li></ul></div></div></div>

Cluster Training and Quality Executive - Hospitality

The Training Coordinator provides comprehensive coordination and administrative support to the Training and Quality function, with a strong focus on Learning Management System (LMS) administration, training database management, reporting, and logistics. This role ensures the smooth execution of training operations, certification processes, and supports digital learning initiatives across TFG Hospitality. Key Responsibilities <ul> <li>Coordinate training sessions, including scheduling, venue arrangements, attendance tracking, and preparation of training materials.</li> <li>Administer and maintain the Learning Management System (LMS), including user uploads, course assignments, reporting, troubleshooting, and learner follow-ups.</li> <li>Generate and maintain training reports, dashboards, and databases to support departmental KPIs, compliance tracking, and management insights.</li> <li>Support the onboarding process through system updates, orientation logistics, and induction scheduling.</li> <li>Manage administrative tasks, including ordering training supplies, printing materials, and preparing completion certificates.</li> <li>Maintain a central database of all training records, attendance, evaluations, and certifications.</li> <li>Liaise with property training teams and departmental trainers to align training calendars and attendance records.</li> <li>Manage communication and engagement around training programs (e.g., emailers, posters, intranet updates).</li> <li>Monitor completion of e-learning courses and follow up with participants and managers on outstanding requirements.</li> <li>Provide general administrative and operational support to the L&amp;D team to ensure effective delivery of all training initiatives.</li> </ul>

Training and Quality Coordinator

CLIENT OF VENTURE PLUS CONSULTANCY SERVICES LLC

The Field Supervisor oversees the execution of fieldwork for market research studies. They execute qualitative and quantitative research by recruiting, training, and managing field staff. They also follow quality control procedures, provide regular updates to clients, and ensure the final data is delivered within the agreed timeline and budget.
ROLES AND RESPONSIBILITIES:
<ul>
 <li>Carry out pilot interviews and inform the researcher and project manager on the findings.</li>
 <li>Ensure that the ground teams, interviewers, and shoppers have received adequate training on the project's materials.</li>
 <li>Inspect to ensure that sure all project documents are current and accurate according to the script.</li>
 <li>Report the field manager of any obstacles and challenges encountered during field work.</li>
 <li>managing field interviewers while monitoring their work closely and evaluating interviewers performance (quality and productivity)</li>
 <li>Assist the Field Manager in all quality check process</li>
 <li>Update the progress of the project to the field Manager and Operations Manager</li>
 <li>Conduct the interviews if required.</li>
 <li>Prepare the interviewers quota sheets (If Required)</li>
 <li>Follow up with data entry (If required)</li>
</ul>

Field Executive Supervisor

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