sales manager

qa/qc engineer

construction manager

project manager

operations manager

quality manager

Insignia Search

<div>
 
 
 Quality &amp; HSE Manager (MEA Region)
 
 
 
 Dubai, UAE
 
 
 25,000 - 30,000 AED p/m fixed
 
 
 
 
 
 We are supporting a leading international organisation in the search for a
 
 Quality &amp; HSE Manager
 
 to take ownership of quality, compliance, and continuous improvement across the Middle East &amp; Africa region.
 
 
 
 
 
 This is a high-impact role suited to someone who enjoys working at both a
 
 strategic and operational level
 
 , driving standards, improving processes, and influencing stakeholders across a complex, multi-country environment.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 <ul>
 <li>
 Lead and develop the
 
 regional quality function
 
 , setting direction and driving best practices
 </li>
 <li>
 Own and manage the
 
 Integrated Management System (IMS)
 
 , including ISO standards and audits
 </li>
 <li>
 Ensure compliance with
 
 health, safety, and environmental regulations
 
 </li>
 <li>
 Partner with cross-functional teams (projects, service, supply chain) to
 
 improve quality performance
 
 </li>
 <li>
 Establish and track
 
 KPIs and metrics
 
 , using data to drive continuous improvement
 </li>
 <li>
 Promote a strong
 
 quality and safety culture
 
 through training and engagement
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 <ul>
 <li>
 Proven experience in
 
 quality management systems and process improvement
 
 </li>
 <li>
 Strong knowledge of
 
 ISO standards (e.g. ISO 45001, ISO 14001)
 
 and audit processes
 </li>
 <li>
 Background in
 
 engineering, manufacturing, or industrial environments
 
 </li>
 <li>
 Experience working across
 
 multiple regions or in global organisations
 
 </li>
 <li>
 Confident communicator with the ability to
 
 influence senior stakeholders
 
 </li>
 <li>
 Analytical mindset with a
 
 hands-on approach to problem solving
 
 </li>
 </ul>
 
 
 
 
 Qualified candidates should apply to register their interest.
 
</div>

Quality Safety Manager

DSV - Global Transport and Logistics

<div>
 Job Req Number: 111145
 
 
 Time Type: Full Time
 
 
 As the Assistant Manager - QHSE, you will support the strategic implementation and continual improvement of the Quality, Health, Safety, and Environment Management System across all logistics and warehousing operations. This role involves supervising QHSE activities within warehouse and transport functions, reviewing operational performance, and ensuring alignment with both corporate and regulatory standards. You will lead internal audits, coordinate training and awareness programs, and monitor compliance through structured inspections and performance reviews. In close collaboration with the QHSE Manager, you will play a key role in fostering a proactive culture of safety, sustainability, and operational excellence throughout the organization.
 
 
 
 Reporting Line:
 
 
 
 Report to: QHSE Manager
 
 
 Role: Assistant Manager QHSE
 
 
 Direct subordinates: Yes
 
 
 
 Detailed Responsibilities:
 
 
 
 Quality &amp; Food Safety Management:
 
 
 
 <ul>
 <li>
 Support the implementation and monitoring of Quality and FSMS procedures across warehousing and transport operations.
 </li>
 <li>
 Conduct internal audits, inspections, and performance reviews to ensure compliance with ISO 9001, ISO 22000, GSDP and customer requirements.
 </li>
 <li>
 Lead investigations and corrective actions for any non-conformities, focusing on practical and sustainable improvements.
 </li>
 <li>
 Maintain and review documentation such as QHSE procedures, change controls, non-conformance reports, internal audits, and training records to ensure proper traceability and control.
 
 
 
 </li>
 </ul>
 Health &amp; Safety:
 
 
 
 <ul>
 <li>
 Develop, implement, and monitor health and safety policies and procedures to ensure a safe working environment in compliance with local regulations (e.g., EHS Trakhees, Dubai South, Dubai Municipality) and international standards.
 </li>
 <li>
 Conduct regular risk assessments and safety audits to identify hazards and ensure proactive risk mitigation.
 </li>
 <li>
 Promote and enforce the use of personal protective equipment (PPE) and safe working practices.
 </li>
 <li>
 Provide training to warehouse and logistics staff on health and safety protocols, emergency procedures, and accident prevention.
 </li>
 <li>
 Review incident reports, support investigations, and ensure effective follow-up actions are completed.
 
 
 
 </li>
 </ul>
 Environmental Management:
 
 
 
 <ul>
 <li>
 Ensure compliance with environmental regulations and sustainability practices within warehouse and logistics operations.
 </li>
 <li>
 Implement programs and initiatives to reduce waste, conserve energy, and promote sustainable practices.
 </li>
 <li>
 Coordinate the management of hazardous materials, ensuring safe handling, storage, and disposal in compliance with local and international regulations.
 </li>
 <li>
 Support compliance monitoring of warehouse Value Added Services (labeling, repacking, kitting, inspection, etc.) as and when required.
 </li>
 <li>
 Contribute to continuous improvement initiatives and support departments in development, implementation, and revision of operational and QHSE procedures, and perform other duties as assigned by the reporting manager.
 </li>
 <li>
 Perform other duties as assigned by the reporting manager.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in Engineering.
 </li>
 <li>
 NEBOSH IGC or International Diploma (IDip); International Diploma preferred.
 </li>
 <li>
 IRCA Approved Lead Auditor for ISO 9001, ISO 14001, and ISO 45001.
 </li>
 <li>
 Valid UAE driving license with own car is required.
 </li>
 <li>
 3&ndash;5 years of experience in warehouse and transport operations preferred.
 </li>
 <li>
 Knowledge of Dangerous Goods (DG), SEDEX, TAPA, and FSMS will be an added advantage
 
 
 
 </li>
 </ul>
 
 DSV &ndash; Global transport and logistics
 
 
 
 Working at DSV means playing in a different league.
 
 
 As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.
 
 
 With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
 
 
 At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.
 
 
 
 Start here. Go anywhere
 
 
 
 Visit dsv.com and follow us on LinkedIn and Facebook.
</div>

Assistant Manager, QHSE

Smart Research System

Role Name: Sr. Manager/ Manager &ndash; Quality &amp; SafetyOBJECTIVES:Responsible for providing strategic leadership and oversight of the organization&rsquo;s Quality Management and Patient Safety programs. Ensures continuous readiness for regulatory and accreditation requirements (JCIA, ISO, CAP, DHA/DoH) and drives a culture of quality excellence across all units. Leads organizational initiatives to strengthen performance, mitigate risks, and advance quality systems and patient safety outcomesACADEMIC/SKILLS REQUIREMENT:Bachelor's degree or equivalent in relevant field such as quality, Occupational Health, Safety, Environment or Industrial Hygiene OR Diploma in relevant field with 3 years of additional experience<ul><li>Recognized certifications such as Professional in Healthcare Quality (CPHQ), Certified Quality Engineer (CQE), Certified Quality Analyst (CQA), Certified Quality Management (CQM) etc.</li></ul>EXPERIENCE REQUIREMENTS:Required:<ul><li>10+ years of relevant progressive experience in a similar role with 3 years of leadership role.</li></ul>Desired:Experience in a large healthcare facility, UAE experience will be preferredKEY RESPONSIBILITIES&quot; Managerial:Lead the development, execution, and periodic review of the enterprise-wide Quality &amp; Safety strategy in alignment with organizational goals and UAE healthcare regulatory requirements.<ul><li>Oversee the Quality Improvement Program, ensuring it remains responsive to organizational needs, industry changes, and evolving accreditation standards.</li></ul><ul><li>Provide strategic guidance to senior leadership on quality performance, patient safety risks, and systemic improvement priorities.</li></ul><ul><li>Govern quality committees and steering groups, ensuring timely action on high-impact issues and effective communication with leadership.</li></ul><ul><li>Oversee the design and implementation of customer experience strategies, including surveys, focus groups, mystery shopping, and research initiatives.</li></ul><ul><li>Lead the interpretation of customer experience and quality performance data, translating findings into actionable improvements</li></ul>Technical Key Responsibilities:Provide senior-level oversight for proactive and reactive quality improvement initiatives using methodologies such as Lean, Six Sigma, PDSA, and FMEA.<ul><li>Ensure compliance with all regulatory reporting requirements, including adverse event reporting, sentinel events, mandatory indicators, and accreditation submissions.</li></ul><ul><li>Direct the ongoing development, implementation, and enhancement of the Quality Management System (QMS), including policies, SOPs, risk registers, incident reporting, and CAPA systems.</li></ul><ul><li>Lead organizational readiness activities for accreditation surveys, including gap assessments, mock surveys, tracer audits, and corrective action planning.</li></ul><ul><li>Oversee the collection, analysis, and reporting of performance metrics to support decision-making and organizational planning.</li></ul><ul><li>Ensure effective communication of improvement outcomes, innovation initiatives, and safety learnings across the organization.</li></ul><ul><li>Serve as the senior expert on all quality, safety, and risk matters in task forces, committees, and governance bodies.</li></ul><ul><li>Plan and manage the departmental budget, systems, quality tools, and technology requirements.</li></ul><ul><li>Provide specialized training and technical support to staff on patient safety, risk management, performance improvement, and regulatory standards.</li></ul><ul><li>Oversee interns, trainees, volunteers, and developees participating in Quality &amp; Safety programs, ensuring structured learning and meaningful contributions.</li></ul><ul><li>Experience in a large healthcare facility, UAE experience will be preferred</li></ul>Job Type: Full-timePay: AED17,000.00 - AED20,000.00 per monthWork Location: In person

Manager – Quality & Safety Arabic Speaker Only

Net2Source (N2S)

<div>
 
 
 🔷 Join a Global Leader in Workforce Solutions &ndash; Net2Source Inc.
 
 
 
 🚀
 
 Right Talent. Right Time. Right Place. Right Price.
 
 
 
 📍 Operating in 32 countries | 5,500+ Employees
 
 
 🌐 www.net2source.com | 📧 | Mohanapriya@net2source.ae
 
 
 
 
 
 
 Job Title:
 
 QHSE Manager
 
 
 
 Location:
 
 Dubai
 
 
 
 Type:
 
 Full time
 
 
 
 Industry focus:
 
 Marine, Oil &amp; Gas, or Trading industries
 
 
 
 Experience:
 
 7&ndash;8 years
 
 
 
 Certification:
 
 
 Certified Lead Auditor
 
 ISO 9001, ISO 14001, ISO 45001, and ISO 27001 (All Mandatory)
 
 
 
 
 
 
 Position Overview
 
 
 
 seeking an experienced Quality and Compliance Manager to lead the development, implementation, and maintenance of the organization&rsquo;s integrated management systems in line with ISO 9001, ISO 14001, ISO 45001, and ISO 27001 standards. Based in Dubai, this role will oversee compliance at headquarters and across all global branches, ensuring consistency and adherence to international standards. The ideal candidate will be a Certified Lead Auditor for all four ISO standards.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in engineering, Environmental Science, Occupational Health &amp; Safety, Information Technology, or a related field.
 
 
 &bull; Certified Lead Auditor for ISO 9001, ISO 14001, ISO 45001, and ISO 27001 (mandatory).
 
 
 &bull; 7&ndash;8 years of auditing and compliance experience, with at least 3 years in a managerial or Management Representative role.
 
 
 &bull; Proven experience managing and maintaining ISO documentation processes.
 
 
 &bull; Strong knowledge of UAE regulations and international compliance standards.
 
 
 &bull; Excellent organizational, communication, and leadership abilities.
 
 
 &bull; Preferred Certifications: NEBOSH, Six Sigma, or IRCA registration.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 ISO Management Systems (Global Scope)
 
 
 
 &bull; Develop, implement, and standardize integrated management systems across Elcome headquarters and international branches.
 
 
 &bull; Lead internal and external audits globally, ensuring timely closure of non-conformities.
 
 
 &bull; Serve as the central authority for ISO-related documentation and system updates.
 
 
 
 Quality Assurance
 
 
 
 &bull; Monitor and evaluate the global quality management system, defining and tracking KPIs. &bull; Drive continual improvement initiatives and promote best practices across all locations.
 
 
 &bull; Support operations teams in maintaining compliance with client and regulatory requirements.
 
 
 
 Environmental, Health &amp; Safety (EHS)
 
 
 
 &bull; Ensure all branches adhere to ISO 14001 and ISO 45001 standards.
 
 
 &bull; Conduct risk assessments, legal reviews, and EHS audits across operating regions.
 
 
 &bull; Foster sustainability and a strong health and safety culture across the organization.
 
 
 
 Information Security
 
 
 
 &bull; Oversee ISO 27001 implementation and compliance across all Elcome branches.
 
 
 &bull; Conduct risk assessments and internal audits to safeguard information assets.
 
 
 &bull; Coordinate global information security awareness and training programs.
 
 
 
 Documentation &amp; Training
 
 
 
 &bull; Maintain centralized, standardized documentation for all ISO systems.
 
 
 &bull; Develop and deliver training programs to ensure staff awareness and compliance.
 
 
 &bull; Build local teams&rsquo; competencies in quality, safety, environmental, and information security systems.
 
 
 
 Reporting &amp; Communication
 
 
 
 &bull; Prepare compliance and performance reports for senior management.
 
 
 &bull; Collaborate with branch managers and department heads to ensure local adherence to global standards.
 
 
 &bull; Facilitate global certification renewals and surveillance audits
 
 
 
 
 
 🔻 About Net2Source Inc.
 
 
 Net2Source offers global staffing solutions and enterprise-scale recruitment support.
 
 
 🏆 Recognized by INC 5000 &amp; SIA
 
 
 🌍 Global offices: UAE | USA | India | UK | Singapore | Canada | ANZ
 
 
 🌈 We support inclusive hiring practices in accordance with UAE labor law.
 
 
 🔗 www.net2source.com/careers | 📧 Mohanapriya@net2source.ae
 
 
 
</div>

Environment, Health and Safety Manager

Eaton

<div>Join Our Team at Eaton: Empowering Tomorrow, Today!
Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a new sustainable campus in Dubai , which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
About Us:
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
<div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:
</h2></div><div>Eaton's Global Data Center Segment is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing and cloud, data centers are under pressure to be more high-performing, sustainable and cost-effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed-to-market. With our digital intelligence, world-class cyber-secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits today while optimizing their operations for the future.
Within this segment, Eaton has an opening for a Specialist Engineer for Quality Assurance &amp; Testing. This position is a globally scoped, senior level individual contributor responsible for defining, executing, and continuously improving quality assurance and testing mechanisms across post order execution. This role ensures that products, solutions, services, and delivery outcomes meet defined quality standards before customer impact, shifting quality from reactive inspection to proactive assurance.
<div>Operating within the Post Order CoE, this role works in close partnership with the Quality Specialist &ndash; Process and the Quality Manager for Global Data Center Segment, ensuring that defined processes are not only well designed, but also verified, tested, and adhered to in real execution environments across regions.
 
Quality Assurance &amp; Testing Frameworks
 
<ul><li>Design and maintain global quality assurance and testing strategies for post order execution across products, solutions, and services within the Global Data Center Segment.
</li><li>Define test plans, validation criteria, and acceptance standards aligned to global quality policies, customer requirements, and risk profiles.
</li><li>Ensure quality controls are embedded at critical execution milestones, not solely at final delivery.
</li></ul>Execution Validation &amp; Risk Prevention
 
<ul><li>Execute and govern assurance activities including audits, validation reviews, readiness assessments, and controlled testing of post order deliverables.
</li><li>Identify execution risks, systemic defects, and non conformances early; drive root cause analysis and corrective/preventive actions in partnership with operations, engineering, and services teams.
</li><li>Support escalation and containment for quality issues impacting strategic or multi region data center programs.
</li></ul>Global Standardization &amp; Consistency
 
<ul><li>Enable consistent application of quality assurance and testing practices across regions, balancing global standards with local regulatory and customer specific requirements.
</li><li>Support global deployment of new offers, tools, or execution models by validating readiness and quality robustness prior to scale up.
</li></ul>Collaboration &amp; Integration
 
<ul><li>Partner closely with the Quality Analyst &ndash; Process to ensure process design and assurance mechanisms are tightly integrated and mutually reinforcing.
</li><li>Collaborate with Engineering, Project Management, Services, Supply Chain, and Commercial teams to align quality expectations and execution realities.
</li><li>Act as a quality subject matter expert for post order execution in global forums and improvement initiatives.
</li></ul>Continuous Improvement &amp; Insights
 
<ul><li>Analyze quality performance data, testing results, and execution outcomes to identify trends, systemic gaps, and improvement opportunities.
</li><li>Contribute to continuous improvement initiatives within the Post Order CoE, strengthening Eaton&rsquo;s execution maturity and customer confidence.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader">Qualifications:
</h2></div><div><ul><li>Bachelor&rsquo;s degree in engineering, Quality, Operations, or a related technical discipline from an accredited institution.
</li><li>Minimum of (8) years of progressive experience in quality assurance, testing, execution governance, or operational excellence within complex, global environments.
</li><li>Minimum of (12) years of progressive experience in quality assurance, testing, execution governance, or operational excellence within complex, global environments.
</li><li>Demonstrated experience supporting large, engineered solutions, capital projects, or services delivery, ideally within data centers, critical power, infrastructure, or adjacent industries.
</li><li>Formal quality or continuous improvement certifications (e.g., Lean, Six Sigma, ISO‑related frameworks).
</li><li>Experience driving standard work and continuous improvement across regions (process discipline + pragmatism).
</li><li>Experience working in or leading teams based in the Middle East or other global hubs.
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Skills:
</h2></div><div><ul><li>Strong knowledge of quality assurance methodologies, testing frameworks, and risk based quality controls.
</li><li>Familiarity with quality standards and methodologies (e.g., ISO, APQP, stage gate reviews, audit practices).
</li><li>Ability to translate quality principles into practical, execution ready controls.
</li><li>Data driven mindset with experience using metrics, dashboards, and insights to influence decisions.
</li><li>Strong communication, influence, and stakeholder management skills across cultures and seniority levels.
</li><li>Demonstrated experience working in a global, matrixed organization and influencing cross-functional stakeholders.
</li><li>Proven experience operating at a global or enterprise level, supporting multi‑region delivery models.
</li><li>Ability to translate quality principles into practical, execution ready controls.
</li><li>Data driven mindset with experience using metrics, dashboards, and insights to influence decisions.
</li><li>Strong communication, influence, and stakeholder management skills across cultures and seniority levels.
</li><li>Ability to travel internationally as required. 
</li></ul>Living and Working in Dubai:
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.
Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management! 
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</div></div></div></div>

Specialist Engineer for Quality Assurance & Testing Global Data Center Segment

HSBC

<div>Service and Control Manager UAE National (40026)
Some careers grow faster than others.
If you&rsquo;re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. 
The Service and Control Manager will support the country representatives in addressing channel experience issues meeting best in class standards and operating within regional and Global Regulatory frameworks.
To establish a customer centric culture &amp; strategy within the HBME Contact Center teams (offshore and onshore), including Contact Centre Calls and Conversational Banking services for both sales and services, in line with the IWPB Business needs to enhance Customer services and recommendation scores as well as customer loyalty and retention.
To have in place a proper Complaints Handling mechanism and perform detailed analysis to provide Senior Management with detailed Service Standards related MI on a consistent basis.
To perform robust root cause analysis of service complaints/iNPS and proactively put forth recommendations to promote excellent &amp; consistent customer service through joint up efforts across all functions within the Organization and with the channel and sharing of best-in-class practices with other markets, Global Services utilities and Global Contact Center operations in line with the IWPB Strategy.
Process review and re-engineering will be key focus to achieve quick wins as well as sustainable improvements for the channel and form the core foundation of the Customer Experience framework with coaching models, and quality monitoring tools.
Duties &amp; Responsibilities:<ul><li>
Working with project teams and redesigning chat flows designs incorporating Gen AI capabilities.</li><li>
Designing new and optimizing existing end to end customer journeys.</li><li>
Co-ordinate and oversee work to meet objectives and deadlines.</li><li>
Ensure both internal rules and external regulatory requirements are adhered to.</li><li>
Maintaining customer journey maps, reviewing and continuously improving existing journeys in line with ever changing customer demand, available technology, products and services.</li><li>
Work collaboratively with cross functional teams within HSBC Value Streams, including Operations and Digital</li><li>
Close working relationships with Group teams and third-party vendors</li><li>
Develop value adding relationships with WPB Customer Experience and GR Operations.</li><li>
Implement initiatives for customer groups to improve customer experience, by leveraging on iNPS for chat and Bot operations.</li><li>
Satisfaction and service quality evaluation initiatives.</li><li>
Coach and Monitor service performance according to agreed standards. Communicate findings to the stakeholders and take necessary steps to assist in improving service gaps identified.</li><li>
Ensure that processes and procedures are reviewed and in line with business requirements and uploaded to the contact center repository (iKnow).</li><li>
Produce detailed analysis and MI of Complaint trends to the Senior Management Team on a monthly basis.</li><li>
Ensure that the Conversational Banking and Bot journeys are operating in adherence to the regulatory requirements as well as local and Group Compliance modules.</li><li>
Timely implementation recommendations made by internal/external auditors and external regulators.</li><li>
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.</li></ul>
 Experience &amp; Qualifications:<ul><li>
Graduation degree is REQUIRED&ndash; to secure a UAE Visa and Work Permit</li><li>
Experienced in customer journey mapping, end to end (using Visio and FIGMA)</li><li>
Experienced in working on customer journey design, Gen AI, Bot design and effectively utilizing customer feedback and data to lead in your decisions</li><li>
A desire to find ways to continually improve the service delivered to our people and customers.</li><li>
The role holder will need to be comfortable working to tight deadlines in a fast paced, sprint based and agile way</li><li>
The ability to prioritize and reprioritize work to overcome challenges to consistently meet, exceed objectives</li><li>
Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences</li><li>
Excellent analytical skills and a good knowledge of excel</li><li>
An understanding of confluence and Jira</li><li>
Experience of collaboratively and effectively working with multiple business areas to deliver shared goals and outcomes.</li><li>
The role operates within WPB and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, where applicable, and different customer attitudes and requests daily.</li><li>
Knowledge of various WPB products.</li><li>
Excellent communication and Analytical skills.</li><li>
Read and understand the policies and procedures. Ensure that the process are followed in line with the procedures</li></ul>
For further details and application information please visit our careers site, searching under reference number.
We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited</div>

Service and Control Manager (UAE National)

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5><div>Our cabin crew community is comprised of staff from all around the world! At Emirates, we are committed to providing our cabin crew with best-in-class training. Our recruits undergo seven and a half weeks of training in our state-of-the-art facility in Dubai covering topics such as safety, medical, security and hospitality. Our cabin crew are enthusiastic and prepared. They are an integral part of our brand and they work diligently to ensure that our customers &lsquo;Fly Better&rsquo;!
</div>About the role:
 
 
Reporting to the Divisional Vice President of Cabin Crew Training, the Manager Crew Training Quality &amp; Standards will be accountable for ensuring the strategic alignment and quality assurance of training programmes, ensuring they meet internal standards, external benchmarks, and other key requirements. Lead the development and execution of quality assurance frameworks, ensuring all learning programmes are impactful, efficient, and adhere to international best practices, the needs of the learners, and the corporate values of the Emirates Group. 
 
What you will do:
Quality Assurance Strategy: Develop and drive a comprehensive quality assurance strategy and framework for training programmes. Establish policies and procedures for monitoring and evaluating training quality.
Programme Evaluation &amp; Improvement: Oversee the design and implementation of programme evaluation strategy, including processes, learner feedback, performance assessments, and instructor evaluations. Lead continuous improvement initiatives based on findings from evaluations, assessments, and audits.
Curriculum and Content Standards: Oversee the development and quality assurance of training materials, courses, and curricula to ensure alignment with organisational and industry standards. Lead collaboration with subject matter experts, content designers, and trainers to continuously improve and enhance the curriculum. Monitor and evaluate training delivery methods, ensuring they adhere to best practices and effectively drive engagement and outcomes. Adapt training programmes to local cultural differences, operational demands, and regulatory constraints, ensuring broad applicability within a diverse, global workforce.
Compliance Oversight: Ensure all training programmes adhere to internal quality standards and industry best practices. Lead coordination with relevant stakeholders to manage audits, inspections, and accreditation.
Stakeholder Engagement and Reporting: Act as a key strategic partner to senior management, influencing training policies and quality assurance priorities to align with the business objectives. Oversee the development and delivery of quality performance reports, highlighting trends, challenges, and areas of improvements.
Risk Management: Identify and assess potential risks related to training quality and compliance, including factors such as evolving aviation standards, technology, and internal process gaps. Develop and implement risk management strategies to mitigate potential issues affecting the quality of training.
 
 
Technological Integration: Oversee the integration and implementation of technology tools (e.g., Learning Management Systems, data analytics platforms, and other digital solutions) to enhance quality assurance processes and adherence to training standards.
Crisis Management &amp; Recovery Planning: In collaboration with other stakeholders, develop response strategies and contingency plans for training disruptions, ensuring continuity and swift recovery. Lead post-crisis evaluations to strengthen future risk mitigation.
Team Leadership and Development: Lead a team of Quality &amp; Standards specialists and Audit &amp; Data Analysts. Foster a culture of quality and continuous improvement across the organization .
<h5 class="jobSectionHeader">Qualification
</h5><div>To be considered for the role, you must meet the below requirements: 
 
</div><ul><li>Completed Degree or Honors (12+3 equivalent) in a related discipline and/or any other relevant field of study.
</li><li>10+ years of experience in In-Flight Services / In-flight Administration, and/or e xtensive experience in learning and development, leading large-scale change and transformation initiatives within the airline industry or training/educational organisations.
</li><li>Proven ability to manage teams and drive quality assurance initiatives in these environments.
</li><li>Strong background in quality management systems, including audit processes, and continuous improvement methodologies.
</li><li>Excellent written and verbal communication skills to engage with internal and external stakeholders.
</li><li>Advanced analytical capabilities to evaluate data, assess training materials, and ensure compliance with quality standards.
</li><li>Strong ability to identify issues and develop effective solutions to improve training quality.
</li><li>Understanding of the training sector and the challenges involved in delivering high-quality education and training Programmes.
</li>Familiarity with learning management systems (LMS), data analysis tools, and training delivery technologies. 
<li>
</li></ul> 
Leadership Role: Yes
Emirates is an international organisation with employees from over 160 nationalities, we encourage applications from across the globe!
 
 
Your application journey begins by applying via the Emirates Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will be invited to complete a &ldquo;HireVue&rdquo; video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to an assessment and interview with our hiring managers.
 
 
If you are successful, your recruiter will reach out to you with an offer, and our Onboarding team will ensure a smooth transition into your new role at Emirates!
 
 
We look forward to hearing from you!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5><div>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div></div>

Manager Crew Training Quality & Standards

Explore 1583+ Quality manager in Dubai this May. Find roles across top companies and apply now to boost your career.