qa/qc engineer

sales manager

marketing manager

project manager

project coordinator

quality manager

MODERN BAKERY L.L.C DUBAI

Job Responsibilities of Quality Assurance ManagerQuality Assurance Manager is responsible for the following:1. Ensuring that he &amp; his team are aware about all established procedures and programs for the facility.2. Ensuring his awareness about the existing International &amp; Local standards and implementing wherever required in the facility.3. Investigating the possibility of non-conformities at any of the processing steps in case of any complaints.4. Verifying the &ldquo;production areas&rdquo; for the implementation of established procedures and ensure production to be under hygienic and controlled conditions.5. Planning &amp; conducting Internal Audits as per the set standards.6. Conducting the major raw material supplier audits (local).7. Responsible for handling the third party and customer audits as per the requirements and preparing the corrective action reports.8. Conducting the Basic Food Hygiene and Essential Food Safety Training for Dubai and Abu Dhabi Food Handlers.9. Verifying records for the established procedures to ensure the production to be safe and under hygienic/ controlled conditions.10. Ensuring the personal hygiene of staff as per GMPs Program.11. Ensuring of cleaning and sanitization as per schedules.12. Ensuring the follow-up of Good Manufacturing Practices as per the GMPs Program.13. Ensuring proper safety, cleanliness and hygienic conditions of the Plants, machineries &amp; equipments used in production as per the SSOPs.14. Verifying with Food Safety Team to ensure that they are implementing the OPRPs and CCPs in all the processing steps.15. Assigning the area of work, duty schedules and duty timings for Food Safety Team Members, Hygiene Officers, Record Keepers as well as the Cleaning Staff.16. Ensuring that Food Safety Team is working effectively for the proper implementation of Product quality and safety.17. Ensuring the implementation of KPIs established in each areas.18. Attending the quality and safety complaints of the customers and verifying the corrective actions taken.19. Conducting regular meetings with Food Safety Team Members for any required changes in Food Safety plan for the improvement of the system.20. Reporting any incidents of non-conformities directly to the Senior Manager Production &amp; COO-Bakery.AUTHORITY:Quality Assurance Manager has the authority to initiate necessary actions including punishments to the Food Handlers incase of any violations or deviations in the CCPs, GMPs or SSOPs. He also has the authority to assign the area of work, duty schedules and duty timings for Food Safety Team Members, Hygiene Officers, Record Keepers as well as the Cleaning Staff. He has the authority to initiate any incidents of non- conformities directly to the Senior Manager Production and to the COO &ndash; Bakery. In the absence of Quality Assurance Manager, Food Safety Incharge will be second-in- command.Job Type: Full-timePay: AED10,000.00 - AED16,000.00 per month

Quality Assurance Manager

SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD

Position Title: Quality Assurance Quality Control (QAQC) ManagerJob SummaryThe Quality Control (QC) Manager is responsible for establishing, implementing, and maintaining the Quality Management System (QMS) for high-rise building construction projects. The role ensures that all construction activities, materials, workmanship, inspections, and testing activities comply with project specifications, approved drawings, consultant requirements, applicable codes, and UAE regulatory standards.The QC Manager shall lead the QA/QC team, coordinate with consultants and subcontractors, and ensure that the project is delivered in accordance with the required quality standards and contractual obligations.Key ResponsibilitiesQuality Management<ul><li>Develop, implement, and maintain the Project Quality Management Plan (PQMP).</li><li>Ensure compliance with project specifications, contract requirements, approved drawings, and applicable standards.</li><li>Establish project quality objectives, procedures, inspection plans, and quality control measures.</li><li>Monitor project quality performance and recommend corrective and preventive actions.</li></ul>Inspection &amp; Testing<ul><li>Oversee all inspection and testing activities for civil, structural, architectural, and finishing works.</li><li>Ensure proper implementation of Inspection and Test Plans (ITPs).</li><li>Review and approve material submittals, method statements, inspection requests, and test reports.</li><li>Coordinate with approved third-party laboratories for testing activities.</li><li>Ensure compliance with consultant inspection requirements and approval procedures.</li></ul>Site Quality Control<ul><li>Conduct regular site inspections and quality audits.</li><li>Monitor construction activities to ensure compliance with approved shop drawings and specifications.</li><li>Identify quality issues and implement corrective actions to prevent recurrence.</li><li>Ensure that non-conformance reports (NCRs) are properly investigated, documented, and closed out.</li></ul>Documentation &amp; Reporting<ul><li>Maintain quality records, inspection reports, test certificates, and quality documentation.</li><li>Prepare quality performance reports and submit them to project management.</li><li>Manage document control related to QA/QC activities.</li><li>Ensure proper handover documentation and project close-out records.</li></ul>Consultant &amp; Client Coordination<ul><li>Liaise with consultants, clients, and regulatory authorities regarding quality-related matters.</li><li>Attend quality meetings and coordinate resolution of quality concerns.</li><li>Ensure consultant comments and observations are promptly addressed.</li></ul>Team Management<ul><li>Lead and supervise QA/QC Engineers, Inspectors, and quality personnel.</li><li>Conduct training and awareness programs on quality standards and procedures.</li><li>Evaluate team performance and provide technical guidance.</li></ul>Continuous Improvement<ul><li>Implement lessons learned and best practices across the project.</li><li>Promote a quality-focused culture throughout the organization.</li><li>Identify opportunities for process improvements and efficiency enhancements.</li></ul>Qualifications<ul><li>Bachelor's Degree in Civil Engineering, Construction Engineering, or a related discipline.</li><li>Professional certifications in Quality Management are preferred.</li><li>Lead Auditor certification (ISO 9001) is an advantage.</li></ul>Experience<ul><li>Minimum 12&ndash;15 years of construction experience.</li><li>Minimum 5 years as QC Manager on high-rise building projects.</li><li>Minimum 5 years UAE experience with a Main Contractor.</li><li>Proven experience in residential, commercial, mixed-use, hospitality, or high-rise tower projects.</li><li>Experience managing quality systems for projects exceeding 20 floors.</li></ul>Technical Skills<ul><li>Thorough knowledge of QA/QC procedures and quality management systems.</li><li>Strong understanding of:</li><li>Concrete works</li><li>Structural works</li><li>Architectural finishes</li><li>Waterproofing systems</li><li>Fa&ccedil;ade works</li><li>MEP coordination</li><li>Familiarity with Dubai Municipality, Civil Defense, and other UAE authority requirements.</li><li>Ability to review shop drawings, method statements, material submittals, and technical specifications.</li><li>Proficient in Microsoft Office applications and quality management software.</li></ul>Competencies<ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Strong analytical and problem-solving skills.</li><li>High attention to detail and commitment to quality.</li><li>Ability to work under pressure and manage multiple stakeholders.</li><li>Excellent report writing and documentation skills.</li></ul>Preferred Requirements<ul><li>Previous experience with major UAE Main Contractors.</li><li>Experience on high-rise projects valued above AED 200 million.</li><li>ISO 9001 Lead Auditor certification.</li><li>Strong knowledge of UAE construction regulations and quality standards.</li><li>Experience working with consultants such as AECOM, WSP, Parsons, or similar international consultants.</li><li>Immediate availability or short notice period preferred.</li></ul>Application Question(s):<ul><li>Total Yrs of UAE Experience:</li><li>Expected Salary:</li><li>Notice Period:</li></ul>Work Location: In person

QAQC Manager

METABOLIC

<div>Role Overview
The Quality Assurance &amp; Training Manager is responsible for ensuring consistent service quality across Sales and Customer Support teams by defining QA standards, monitoring performance, and building structured training programs. This role bridges the gap between process design and on-ground execution to improve customer experience, compliance, and team capability. Operating within a regulated healthcare environment, the role is also responsible for embedding AI literacy across the contact centre - equipping agents and Team Leads to work effectively alongside AI-assisted tools, and continuously evolving training frameworks as technology and clinical protocols develop.
Key Responsibilities1. Quality Assurance Framework<ul><li>
Design and maintain QA scorecards for Sales and Support teams</li><li>
Conduct regular audits of calls, chats, and tickets</li><li>
Ensure adherence to SOPs, scripts, and service standards</li><li>
Incorporate AI-assisted QA tools (e.g. automated call scoring, speech analytics) into the audit framework - using AI outputs to prioritise reviews and surface patterns at scale</li><li>
Ensure QA scorecards include healthcare-specific dimensions: clinical accuracy, safeguarding awareness, data privacy adherence, and appropriate signposting</li><li>
Establish a continuous review cycle - schedule quarterly scorecard reviews to reflect changes in clinical protocols, regulatory requirements, and business priorities</li></ul>
2. Performance Evaluation<ul><li>
Track and analyze quality trends across teams and agents</li><li>
Identify recurring errors, gaps, and process breakdowns</li><li>
Provide structured feedback to Team Leads and management</li><li>
Use AI-powered analytics and dashboards to monitor performance in real time, identify at-risk agents early, and track improvement trajectories over time</li><li>
Produce monthly QA insight reports for the CX Manager with trend analysis, root cause summaries, and recommended interventions</li></ul>
3. Training Program Development<ul><li>
Design onboarding training for new hires (Sales &amp; Support)</li><li>
Develop ongoing training modules based on QA insights</li><li>
Standardize scripts, communication guidelines, and workflows</li><li>
Build and maintain an AI literacy curriculum - covering how agents use AI tools (e.g. AI-suggested responses, knowledge base assistants, automated routing) correctly, safely, and in line with clinical guidelines</li><li>
Develop a continuous learning calendar - structured monthly or quarterly training cycles tied to QA trends, product/protocol updates, and regulatory changes</li><li>
Include mandatory modules on healthcare compliance: patient data handling, safeguarding, clinical escalation pathways, and confidentiality obligations</li><li>
Maintain a living training library - version-controlled content that is reviewed and updated on a defined schedule, not ad hoc</li></ul>
4. Coaching &amp; Capability Building<ul><li>
Support Team Leads in coaching underperforming agents</li><li>
Conduct targeted refresher training sessions</li><li>
Improve agent communication, accuracy, and process adherence</li><li>
Develop Team Lead coaching capability - upskill Team Leads to independently deliver structured 1:1 coaching using QA data, reducing dependency on the QA Manager for routine development conversations</li><li>
Champion AI upskilling across the team - run regular sessions helping agents understand AI tool outputs, avoid over-reliance, and apply human judgement appropriately in clinical contexts</li><li>
Track individual development plans (IDPs) for agents on improvement pathways, with defined milestones and review points</li></ul>
5. Cross-Functional Alignment<ul><li>
Collaborate with CX Manager, Ops, and Medical/Product teams</li><li>
Ensure training content reflects updated protocols and policies</li><li>
Align QA standards with business and customer experience goals</li><li>
Partner with technology and product teams to stay current on AI tool developments - translating new features into updated training content promptly</li><li>
Establish a protocol change management process - a defined workflow for how clinical or product updates are reviewed, approved, and reflected in QA scorecards and training within an agreed timeframe</li></ul>
6. Continuous improvement &amp; governance<ul><li>
Own a continuous improvement roadmap for QA and training - setting quarterly goals, tracking progress, and presenting outcomes to senior leadership</li><li>
Conduct regular calibration sessions with Team Leads and the CX Manager to ensure consistent application of QA standards across the floor</li><li>
Audit AI tool usage by agents - ensure tools are being used as intended, flag misuse or over-reliance, and feed findings into training updates</li><li>
Maintain a lessons-learned log from escalations and complaints - use these systematically to update SOPs and training content</li></ul> 

Requirements 
<ul><li>
Minimum 3+ years of experience in QA, Training, or Customer Operations</li><li>
Experience in Sales and/or Customer Support environments</li><li>
Strong understanding of QA frameworks, coaching methods, and adult learning principles</li><li>
Ability to analyze performance data and translate into training improvements</li><li>
Strong communication and stakeholder management skills</li><li>
Hands-on experience with QA platforms and CRM systems (e.g. Salesforce, Zendesk, Klaus, MaestroQA or similar)</li><li>
Demonstrable experience designing and delivering training content &mdash; including e-learning modules, live sessions, and reference materials</li><li>
Comfortable working with AI-assisted tools and translating their outputs into coaching and training actions</li><li>
Working knowledge of data privacy obligations in a healthcare context (HIPAA, GDPR, or local equivalent)</li></ul>
Preferred Qualifications<ul><li>
Healthcare or service-based industry experience preferred</li><li>
Experience building QA systems from scratch or scaling training functions</li><li>
Exposure to contact center operations or patient/customer journey environments</li><li>
Familiarity with AI-powered QA or analytics tools (e.g. Observe.AI, Tethr, Qualtrics, or similar speech/text analytics platforms)</li><li>
Experience with Learning Management Systems (LMS) - content authoring, module deployment, and completion tracking</li><li>
Instructional design qualification or certification (e.g. CIPD L&amp;D, ATD, or equivalent)</li><li>
Experience running QA calibration sessions and building inter-rater reliability across assessors</li></ul>
Key KPIs<ul><li>
QA score (overall interaction quality)</li><li>
Training completion rate</li><li>
Post-training performance improvement</li><li>
Error rate reduction</li><li>
SOP adherence rate</li><li>
Coaching effectiveness score</li><li>
Agent improvement in KPIs (conversion, resolution, CSAT)</li><li>
Audit coverage rate</li><li>
QA calibration score inter-rater agreement rate between QA assessors and Team Leads</li><li>
AI literacy assessment pass rate % of team meeting defined AI tool proficiency standard</li><li>
Training content currency % of modules reviewed/updated within the defined review window</li><li>
Time-to-competency for new hires average time from start date to meeting QA threshold</li><li>
Healthcare compliance audit pass rate % of audited interactions meeting clinical and regulatory standards</li><li>
IDP completion rate % of agents on improvement plans meeting their defined milestones</li></ul></div>

Quality Assurance & Training Manager (Contact Centre Trainer)

HATCH contracting llc

Job Description &ndash; QA/QC Engineer (Interior Fit-Out)Position: QA/QC Engineer Department: Projects / Quality Assurance &amp; Quality Control Location: Dubai, UAE Reporting To: QA/QC Manager / Project ManagerJob SummaryThe QA/QC Engineer is responsible for ensuring that all interior fit-out works are executed in accordance with approved drawings, project specifications, quality standards, client requirements, and relevant UAE regulations. The role involves conducting inspections, monitoring workmanship, maintaining quality records, and ensuring successful project handover.Key ResponsibilitiesQuality Assurance &amp; Quality Control<ul><li>Implement and maintain project-specific QA/QC procedures, quality plans, and Inspection &amp; Test Plans (ITPs).</li><li>Ensure compliance with approved shop drawings, material submittals, specifications, and contract requirements.</li><li>Monitor all interior fit-out activities including joinery, gypsum works, ceilings, flooring, wall finishes, painting, glazing, and MEP coordination works.</li><li>Conduct regular site inspections and quality audits throughout the project lifecycle.</li><li>Verify materials delivered to site and ensure compliance with approved samples and specifications.</li></ul>Inspection &amp; Documentation<ul><li>Prepare and submit Inspection Requests (IRs), Material Inspection Requests (MIRs), checklists, and quality reports.</li><li>Maintain quality records, test certificates, inspection reports, and handover documentation.</li><li>Review method statements and ensure work execution follows approved procedures.</li><li>Monitor closure of consultant comments and inspection observations.</li></ul>Coordination<ul><li>Coordinate with Project Managers, Site Engineers, Consultants, Clients, and Subcontractors on quality-related matters.</li><li>Attend project meetings and provide quality updates.</li><li>Support project teams in achieving quality objectives and client satisfaction.</li></ul>Qualifications<ul><li>Bachelor's Degree in Civil Engineering, Construction Engineering, Architecture, or related field.</li><li>Minimum 4&ndash;5 years of QA/QC experience in Interior Fit-Out projects within the UAE.</li><li>Knowledge of ISO 9001 Quality Management Systems.</li><li>Familiarity with Dubai Municipality, DCD, and other relevant authority requirements.</li><li>Proficiency in AutoCAD and Microsoft Office applications.</li></ul>Required Skills<ul><li>Strong knowledge of interior fit-out materials, finishes, and installation standards.</li><li>Experience in joinery, gypsum, flooring, painting, ceiling, glazing, and MEP coordination.</li><li>Excellent inspection, reporting, and documentation skills.</li><li>Strong communication and problem-solving abilities.</li><li>Attention to detail and ability to work under pressure.</li></ul>Preferred Industry Experience<ul><li>Commercial Office Fit-Out</li><li>Retail Fit-Out</li><li>F&amp;B Outlets</li></ul>Work Location: In person

QA/QC Engineer

Abdulla Al Arif Investment

1. Job SummaryThe Site Engineer is responsible for overseeing and managing day&ndash;to&ndash;day construction activities at assigned project sites, ensuring all works are executed in accordance with approved design specifications, quality standards, safety regulations, and project timelines. This role supervises site personnel and labour, coordinates with subcontractors, suppliers, and consultants, conducts site inspections and quality control checks, prepares progress reports, monitors material usage, and liaises with authorities as required &mdash; providing reliable engineering leadership on site and supporting the delivery of projects to the required standard and programme.2. Key Responsibilities <ul><li>Supervise and monitor all daily site activities and the labour workforce, ensuring works are properly sequenced, safely executed, and maintained to the required standard of quality and workmanship at all times.</li><li>Ensure all construction works are carried out in strict accordance with approved drawings, project specifications, and applicable codes and standards &mdash; taking immediate corrective action where deviations are identified and escalating non&ndash;compliance to the Construction Manager.</li><li>Review and interpret engineering drawings, project plans, and specifications, applying drawing content accurately to site execution and ensuring the workforce has clear and current reference documents at all times.</li><li>Coordinate with subcontractors, suppliers, and consultants on ongoing site activities, ensuring all parties are aligned on daily work scope, delivery requirements, and any outstanding technical or coordination matters.</li><li>Conduct routine site inspections and quality control checks, verifying that all works meet the required specification and that any quality concerns are formally identified, documented, and resolved without delay.</li><li>Ensure full compliance with health, safety, and environmental regulations across all site activities, enforcing site safety rules, conducting safety checks, and reporting incidents or unsafe acts to the HSE team without delay.</li><li>Prepare daily progress reports and maintain accurate site records, ensuring all construction activities, workforce deployment, material usage, and any site issues are clearly documented and submitted to the Construction Manager.</li><li>Monitor project progress against the programme, identifying any delays, resource constraints, or emerging risks and reporting findings with recommended actions to the Construction Manager in a timely manner.</li><li>Assist in the planning and scheduling of construction activities, supporting look&ndash;ahead programme preparation and coordinating with the Planning team to ensure site execution is aligned with the approved project schedule.</li><li>Monitor and manage the proper use of materials on site, minimizing wastage, ensuring materials are handled and stored correctly, and reporting any shortages or discrepancies to site management without delay.</li><li>Support in resolving technical issues arising on site, applying sound engineering judgement to address day&ndash;to&ndash;day queries and escalating complex matters to the Construction Manager or senior engineers for direction.</li><li>Liaise with government authorities and regulatory bodies when required for approvals, permits, and site inspections, facilitating access and ensuring all required documentation is prepared and available.</li></ul>3. Key CompetenciesConstruction Methods, Materials &amp; RegulationsStrong knowledge of construction methods, materials, codes, and applicable local regulations &mdash; able to apply this knowledge practically to supervise site activities, review drawings, and ensure compliance across all worksMS Office &amp; Engineering SoftwareProficient in MS Office for reporting and documentation, and competent in engineering software &mdash; including AutoCAD &mdash; for drawing interpretation and technical coordination supportSafety AwarenessWell&ndash;versed in construction HSE requirements and site safety procedures, applying and enforcing a consistent safety&ndash;first approach across all site activities and personnelSite Supervision &amp; LeadershipCapable of directing site personnel and subcontractors effectively, maintaining productivity and site discipline while ensuring a professional and safety&ndash;conscious working environmentCommunication &amp; ReportingClear and reliable in communicating with the Construction Manager, subcontractors, and consultants &mdash; and in preparing accurate, timely, and well&ndash;organized daily site reports and recordsJob Type: Full-timePay: AED6,000.00 - AED9,000.00 per monthExperience:<ul><li>Site Engineer in Civil: 5 years (Preferred)</li></ul>License/Certification:<ul><li>Dubai Municipality Certificate - Unlimited (Preferred)</li></ul>Work Location: In person

Site Engineer - High Rise Buildings

Team Safety Consultants

We are looking for a detail-oriented and organized Quality Assistant to join our Dubai team. The successful candidate will support the Quality Department by maintaining accurate documentation, inspection records, calibration schedules, and compliance-related documents while ensuring all records are up to date and audit-ready.Key Responsibilities<ul><li>Maintain and control company documents, job orders, and tracking records.</li><li>Update databases and spreadsheets with inspection and training records.</li><li>Support the Quality Manager in maintaining quality, certification, and audit documentation.</li><li>Coordinate with internal departments regarding job status, delays, and required actions.</li><li>Respond to documentation requests and maintain organized records for reporting and audits.</li><li>Maintain calibration schedules, preventive maintenance (PPM) records, and calibration certificates for company equipment.</li><li>Coordinate equipment calibration and maintenance activities.</li><li>Monitor calibration and maintenance due dates to ensure timely renewals and compliance.</li><li>Ensure all quality records are accurate, complete, and properly filed.</li><li>Perform other quality and administrative tasks assigned by the Quality Manager.</li></ul>Requirements<ul><li>Bachelor's degree in a related field.</li><li>1&ndash;2 years of experience in Quality, Document Control, Administration, or a similar role.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Excellent organizational and time management skills.</li><li>Strong attention to detail and accuracy.</li><li>Good communication and coordination skills.</li><li>Ability to work independently and manage multiple tasks.</li><li>Experience with quality management systems or ISO documentation is an advantage.</li></ul>What We Offer<ul><li>Opportunity to work with a leading inspection and certification company in the UAE.</li><li>Professional growth and learning opportunities.</li><li>Supportive and collaborative work environment.</li><li>Exposure to quality management systems and industry best practices.</li></ul>Application Question:<ul><li>Do you have 1&ndash;2 years of experience in quality assurance, document control, or administrative support?</li></ul>Pay: From AED2,500.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in Quality Assurance, Document Control, or an administrative support role?</li><li>Are you proficient in Microsoft Excel, Word, and Outlook?</li><li>Are you currently located in the UAE and available to work in Dubai?</li></ul>Work Location: In person

Quality Assistant (Third Party Inspection)

Alqaro Roads Contracting LLC

Job Title: Project Manager &ndash; Roads Construction (UAE)Location: United Arab Emirates Experience Required: 5+ years (UAE experience mandatory) Education: Bachelor&rsquo;s Degree in Civil EngineeringJob SummaryWe are seeking an experienced Project Manager with a strong background in roads and infrastructure construction within the UAE. The ideal candidate will be responsible for planning, executing, and delivering road construction projects while ensuring compliance with local regulations, quality standards, and project timelines.Key Responsibilities<ul><li>Manage end-to-end execution of road construction projects in the UAE</li><li>Develop project plans, schedules, and budgets</li><li>Coordinate with clients, consultants, subcontractors, and government authorities</li><li>Ensure compliance with UAE regulations, safety standards, and quality requirements</li><li>Monitor project progress and implement corrective actions where necessary</li><li>Oversee procurement, resource allocation, and cost control</li><li>Prepare and present project reports to stakeholders</li><li>Identify risks and implement mitigation strategies</li><li>Ensure timely project delivery within budget constraints</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Civil Engineering</li><li>Minimum 5+ years of project management experience in UAE road construction projects</li><li>Must be registered with society of Engineers (SOE) UAE</li><li>Strong knowledge of UAE construction standards, authority approvals, and regulations</li><li>Proven experience handling infrastructure/road works projects</li><li>Excellent leadership, communication, and organizational skills</li><li>Proficiency in project management tools and software (e.g., MS Project, Primavera)</li><li>Ability to manage multiple stakeholders and work under pressure</li></ul>Experience:<ul><li>Project Manager: 5 years (Required)</li></ul>Work Location: In person

Project Manager – Roads Construction (UAE) (SOE Registered )

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