training manager – operations Jobs in Delhi

training manager – operations

training manager operations

Weekday (YC W21)

<div>
 This role is for one of our clients
 
 
 Company Name: Salad Days
 
 
 Industry: Food and Beverage Services
 
 
 Seniority level: Mid-Senior level
 
 
 Min Experience: 3 years
 
 
 Location: NCR
 
 
 JobType: full-time
 
 
 We are seeking a
 
 Regional Training Manager
 
 to drive operational excellence and people capability across a network of multiple stores within the assigned region. This role is pivotal in ensuring that all team members are equipped with the right knowledge, skills, and behaviors to deliver consistent brand experiences, maintain food and hygiene standards, and achieve business objectives. The ideal candidate brings a strong background in F&amp;B operations and a passion for training, mentoring, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 Training Design &amp; Delivery
 
 
 Develop and deliver structured training programs covering onboarding, process adherence, customer experience, and performance improvement.
 
 
 Conduct on-site and virtual training sessions to ensure consistent implementation of brand and operational standards.
 
 
 Create customized training interventions based on skill assessments, operational KPIs, and feedback from audits or customer complaints.
 
 
 
 Operational Capability Building
 
 
 Partner with Area Managers and Store Leaders to identify training priorities that impact quality, efficiency, and compliance.
 
 
 Reinforce best practices across kitchen operations, hygiene, and customer service to ensure SOP compliance.
 
 
 Conduct regular store evaluations to assess training effectiveness and recommend corrective actions.
 
 
 
 Talent Development &amp; Coaching
 
 
 Identify high-potential team members and create development roadmaps to prepare them for leadership roles.
 
 
 Provide on-the-job coaching and mentorship to store-level trainers, team leads, and shift managers.
 
 
 Collaborate with HR and Operations to support succession planning and employee retention initiatives.
 
 
 
 Quality &amp; Compliance
 
 
 Ensure adherence to food safety and hygiene protocols across all stores in alignment with FSSAI and brand standards.
 
 
 Track key operational metrics such as audit scores, customer feedback, and cost variances to measure training impact.
 
 
 Document training attendance, progress, and effectiveness reports for leadership review.
 
 
 
 Collaboration &amp; Continuous Improvement
 
 
 Work closely with cross-functional teams &mdash; Operations, HR, and QA &mdash; to align on business goals and training outcomes.
 
 
 Introduce innovative learning methods such as microlearning, visual SOPs, and performance simulations.
 
 
 Gather insights from stores to refine training content and address recurring operational challenges.
 
 
 
 Qualifications
 
 
 
 5+ years of experience
 
 in the food &amp; beverage or QSR industry with a focus on training, operations, or quality assurance.
 
 
 Strong understanding of
 
 kitchen workflows, hygiene standards, and customer service protocols.
 
 
 Proven experience in managing training programs across multiple locations or regions.
 
 
 Excellent facilitation, communication, and interpersonal skills &mdash; especially with frontline teams.
 
 
 
 Proficient in MS Excel, reporting tools, and digital training platforms.
 
 
 Willingness to
 
 travel extensively
 
 within the assigned region.
 
 
 
 Key Skills
 
 
 Training &amp; Capability Development | Operational Excellence | SOP Implementation | Food &amp; Hygiene Standards | Coaching &amp; Mentoring | Performance Improvement | QSR Operations | Cross-functional Collaboration
</div>

Training Manager – Operations

Chtrbox

<div>
 
 
 Are you passionate about storytelling and marketing? Is your silent superpower reading between the lines? Are you looking to be a part of a collaborative team? Do you wish to be an aspiring leader and an influencer marketing expert? Are growth and learning what you are looking for?&nbsp;
 
 
 
 
 
 
 
 If the answer to those questions is yes, then we&rsquo;re looking for someone like you to join us!
 
 
 
 
 
 
 
 Our Ideal Candidate:
 
 
 Someone who wishes to grow within the organization by being the master of many aces, and -
 
 
 <ul>
 <li>
 
 Someone who has their own hobbies, and interests and can communicate their thoughts
 
 </li>
 <li>
 
 Eager to observe and learn, open to feedback &amp; driven to grow
 
 </li>
 <li>
 
 A strong leader, team player &amp; systematic with their work
 
 </li>
 <li>
 
 Self-motivator, helpful &amp; solution oriented
 
 </li>
 <li>
 
 Has an eye for detail &amp; creativity to think outside the box
 
 </li>
 <li>
 
 Interested in content &amp; branding
 
 </li>
 <li>
 
 Comfortable working on google collaborative services (docs, slides, sheets, etc)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job Description:&nbsp;
 
 
 
 
 A Manager's duties are divided into two verticals; Client Servicing &amp; Influencer Relations.
 
 
 
 
 
 
 
 Every manager contributes their efforts in building strong relations with different creators across categories and genres while working closely with them to support the creator's creative vision to build authentic and engaging concepts. They are also responsible to identify the right key opinion leaders for every brand they engage with.
 
 
 
 
 
 
 
 The manager works closely with the brand solutions team to strategise holistic approaches for clients across the spectrum basis their own practical knowledge and strategic analysis of data. While serving the client, the manager leads a junior team to strategically execute the scope of work to achieve the set KPIs and work on data-centric reports to assess ROI for the clients.
 
 
 
 
 
 
 
 Responsibilities and duties:
 
 
 &nbsp;&nbsp;
 
 
 <ul>
 <li>
 
 Campaign delivery &amp; day to day operations
 
 </li>
 <li>
 
 Influencer identification, onboarding and relationship management
 
 </li>
 <li>
 
 Creatively contribute to the creator's concepts and scripts hands-on
 
 </li>
 <li>
 
 Spearhead a team of junior team members &amp; interns for every key account
 
 </li>
 <li>
 
 Create and present heavy-data reports to assist brands with long-term strategies
 
 </li>
 <li>
 
 Working closely with the brand solutions team to create unique influencer marketing strategies by giving in grass root level insights to them and ideate future brand campaigns.&nbsp;
 
 </li>
 <li>
 
 Maintaining and contributing to the collaborative working culture of Chtrbox
 
 </li>
 <li>
 
 Data &amp; record maintenance&nbsp;
 
 </li>
 <li>
 
 Taking up an individual interest-based project after mutual agreement at the end of the probation/training period&nbsp;
 
 </li>
 </ul>
 
 
 Purpose of duties:
 
 
 
 
 Every manager is expected to understand influencer marketing operations &amp; strategy from the grass root level to eventually grow into being a well rounded leader to lead key business accounts and business verticals in the future at Chtrbox. The individual should focus on developing all possible soft skills from communication, analytical thinking, to leading a team of young minds for the long run.
 
 
 
 
 
 
 
 All the efforts that go into day to day operations are aimed at building a credible, well rounded and stable brand expert team at Chtrbox for every unique client by offering high quality and unique set of services for every unique client and their requirements.
 
 
 
 
 
 
 
 Location:
 
 
 Delhi &amp; Mumbai
 
 
 
 
 
 
 
 
</div>

Client Servicing Manager

EdTerra Edventures Private Limited

<div>
 
 About EdTerra Edventures
 
 
 
 EdTerra is India&rsquo;s largest student education travel company, pioneering the integration of curriculum-based learning with fun and immersive journeys. We empower students with 21st-century skills essential for their future success, including life skills, literacy skills, and learning skills crucial for today&rsquo;s interconnected global workspaces.
 
 
 We have successfully collaborated with over 130 top schools across India, impacting more than 70,000 students and publishing over 1,300 media projects. Our offices are located in Mumbai and Hyderabad, with our headquarters in New Delhi.
 
 
 
 Role Overview
 
 
 
 We are looking for a dedicated and experienced Domestic Operations Manager to oversee and manage the operational aspects of our domestic educational journeys. The ideal candidate will be responsible for ensuring smooth execution, cost control, and exceptional customer experiences while maintaining rigorous safety standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Journey Planning and Execution:
 </li>
 <li>
 Oversee end-to-end operational planning and execution of domestic educational tours.
 </li>
 <li>
 Collaborate with the Product and Sales teams to align journey designs with educational objectives.
 </li>
 <li>
 Ensure adherence to safety standards and quality guidelines.
 </li>
 <li>
 Cost Management and Budgeting:
 </li>
 <li>
 Control costs related to transportation, accommodation, food, and other logistics.
 </li>
 <li>
 Optimize vendor negotiations to maintain budget efficiency.
 </li>
 <li>
 Monitor expenses and maintain profitability for each tour.
 </li>
 <li>
 Team Coordination and Leadership:
 </li>
 <li>
 Manage and lead the domestic operations team, including Tour Coordinators and Support Staff.
 </li>
 <li>
 Facilitate training and development programs to enhance team performance.
 </li>
 <li>
 Vendor and Stakeholder Management:
 </li>
 <li>
 Build and maintain strong relationships with vendors, partners, and other stakeholders.
 </li>
 <li>
 Ensure timely and efficient communication to resolve operational challenges.
 </li>
 <li>
 Customer Experience and Safety Compliance:
 </li>
 <li>
 Ensure exceptional customer experiences by addressing student and school requirements.
 </li>
 <li>
 Implement safety protocols and manage emergency situations effectively.
 </li>
 <li>
 Process Improvement and Reporting:
 </li>
 <li>
 Continuously improve operational processes for efficiency and effectiveness.
 </li>
 <li>
 Generate detailed reports on operational performance, budgets, and customer feedback.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Travel &amp; Tourism Management, or a related field.
 </li>
 <li>
 5+ years of experience in operations management, preferably in the travel or education sector.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent organizational and problem-solving abilities.
 </li>
 <li>
 Proficiency in budget management and cost optimization.
 </li>
 <li>
 Outstanding communication and negotiation skills.
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in educational travel or student tours is highly desirable.
 </li>
 <li>
 Familiarity with safety regulations and risk management practices.
 </li>
 <li>
 Knowledge of travel logistics, vendor management, and customer service.
 
 
 </li>
 </ul>
 
 Why Join EdTerra?
 
 
 
 <ul>
 <li>
 Be a part of India&rsquo;s leading student education travel company.
 </li>
 <li>
 Opportunity to make a meaningful impact on student learning and growth.
 </li>
 <li>
 Collaborative and dynamic work environment.
 </li>
 <li>
 Competitive compensation and growth opportunities.
 
 
 </li>
 </ul>
 Skills: budgeting,operations management,journey planning,safety regulations,safety compliance,travel logistics,communication,team coordination,cost optimization,costings,negotiation,budget management,customer service,problem solving,travel,iternary,process improvement,problem-solving,team management,team leadership,leadership,cost management,organizational skills,customer experience,vendor management
</div>

Travel Operations Manager - Group Tour

<div>
 Requisition id:1645060
 
 
 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it&rsquo;s your career and &lsquo;It&rsquo;s yours to build&rsquo; which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
 
 
 
 The opportunity
 
 : Senior Manager-Operations-Operations-CBS - LG - Legal/General Counsel&rsquo;s Office (GCO) - New Delhi
 
 
 
 Your Key Responsibilities
 
 
 
 
 Technical Excellence
 
 
 
 Well versed in corporate contracting, tech contracts and managed contracts preferrably
 
 
 
 Skills And Attributes
 
 
 
 
 To qualify for the role you must have
 
 
 
 
 Qualification
 
 
 
 LL.B.
 
 
 
 Experience
 
 
 
 Minimum 15 years
 
 
 
 What We Look For
 
 
 
 People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.
 
 
 
 What We Offer
 
 
 
 With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.
 
 
 EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 Join us in building a better working world. Apply now.
</div>

Senior Manager - Operations - Operations - CBS - LG - Legal/General Counsel's Office (GCO) - New Del

Akasa Air

<div>
 
 Job Summary
 
 
 
 The Inflight Base Manager is responsible for overseeing all day-to-day operations at an airline&rsquo;s base, ensuring safe, efficient, and customer-focused inflight services. This role provides leadership to flight attendants, supervisors, and support staff, ensuring compliance with regulatory requirements and company standards. The Base Manager acts as the primary liaison between inflight teams and other operational departments, driving performance, engagement, and service excellence.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure smooth working of cabin crew operations and effective Base Administration.
 </li>
 <li>
 Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers.
 </li>
 <li>
 Review performance and mentor, coach &amp; motivate the Base Team and crew and foster an efficient working environment.
 </li>
 <li>
 Always uphold company image and value systems and ensure quality standards are met.
 </li>
 <li>
 Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards.
 </li>
 <li>
 Report all safety and service-related concerns to VP &ndash; Inflight Services and Dy. General Manager &ndash; Inflight Services.
 </li>
 <li>
 Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS.
 </li>
 <li>
 Resolve conflicts and provide coaching and counseling to crew on performance and service issues.
 </li>
 <li>
 Ensure adequate manning levels and represent IFS in cabin crew recruitment drives.
 </li>
 <li>
 Monitor crew performance through briefings, audits, and submit comprehensive reports.
 </li>
 <li>
 Maintain effective base administration and ensure all records and data are up to date.
 </li>
 <li>
 Coordinate with rostering for unplanned flights and ensure smooth operation of special flights.
 </li>
 <li>
 Review flight reports and escalate critical concerns for resolution.
 </li>
 <li>
 Operate flights in exigency or as required.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Behavioral / Leadership:
 </li>
 <ul>
 <li>
 Counselling, coaching, and influencing
 </li>
 <li>
 Problem solving and troubleshooting
 </li>
 <li>
 Team management and leadership skills
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Personal credibility
 </li>
 </ul>
 <li>
 Functional:
 </li>
 <ul>
 <li>
 Knowledge of Airline Operations and Inflight Services
 </li>
 <li>
 Understanding of DGCA standards and practices
 </li>
 <li>
 Knowledge of aircraft type, specifications, and operations
 </li>
 <li>
 Record keeping and report writing
 </li>
 <li>
 Administrative skills
 </li>
 <li>
 Computer skills
 </li>
 </ul>
 <li>
 Crew with minimum flying experience of 5 years, out of which minimum 3 years should be as IFM.
 
 </li>
 </ul>
 
 Good To Have
 
 
 
 <ul>
 <li>
 Preferably a Check Crew.
 </li>
 <li>
 Valid SEP
 
 
 </li>
 </ul>
 
 Educational Qualification
 
 
 
 <ul>
 <li>
 Should be Graduate.
 
 
 </li>
 </ul>
 
 Location:
 
 Delhi Airport
 
 
 
 Akasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process. Any such claims are fraudulent and should be disregarded.
 
 
 
 
 Individuals engaging with unauthorized entities do so at their own risk. We encourage you to report any such incidents to info@akasaair.com for appropriate action.
 
</div>

Assistant Base Manager - Delhi

Mace

<div>
 At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about or purpose, culture, and priorities, visit our strategy site.
 
 
 Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.
 
 
 
 The Project
 
 
 
 This will be a unique and possibly India&rsquo;s largest hotel development. It will include two hotels - one a luxury hotel and the second a business hotel. In addition to conference facilities in both hotels, the development will also have commercial/office space.
 
 
 Our Values Shape The Way We Consult, And Define The People We Want To Join Us On Our Journey, They Are
 
 
 <ul>
 <li>
 Safety first - Going home safe and well
 </li>
 <li>
 Client focus - Deliver on our promise
 </li>
 <li>
 Integrity - Always do the right thing
 </li>
 <li>
 Create opportunity - for our people to excel.
 
 
 </li>
 </ul>
 Works with the office manager to ensure smooth and efficient running of the office, whilst carrying out a range of administrative tasks for the project team/s.
 
 
 
 You&rsquo;ll Be Responsible For
 
 
 
 <ul>
 <li>
 Provides informal guidance to more junior roles.
 </li>
 <li>
 Supports diary management for project director/project manager alongside office manager
 </li>
 <li>
 Ensure team members are aware of administration processes.
 </li>
 <li>
 Assist with set up the project office, for example arrange IT equipment and office furniture.
 </li>
 <li>
 Creates and maintains electronic and hard copy filing systems.
 </li>
 <li>
 Ensures staff have complete and regularly update their &lsquo;Infomace&rsquo; staff home page.
 </li>
 <li>
 Arranges the set-up project email addresses and Outlook mailboxes for the project, performing regular filing of project Inbox emails.
 </li>
 <li>
 Processes all incoming correspondence and produce all outgoing correspondence and records in accordance with the Mace way.
 </li>
 <li>
 Archives all project documentation and retain complete records for hand over to Client upon project completion.
 </li>
 <li>
 Places orders from Mace suppliers.
 </li>
 <li>
 Assists in the booking of meeting rooms for all meetings arranging refreshments/lunches for client/external meetings.
 </li>
 <li>
 Maintains a log of Mace training records and arrange tests/training when required.
 </li>
 <li>
 Manages petty cash and reconciliations for accounts department and recovery.
 </li>
 <li>
 Provides administrative support, typing letters, minutes reports etc. as necessary.
 </li>
 <li>
 Updates project directory as and when required, issue via email and upload to conject, distributing to project team.
 </li>
 <li>
 Co-ordinate site visits for both Client and project teams.
 </li>
 <li>
 Manage site meeting room diary.
 </li>
 <li>
 Works collaboratively towards the common goal of net zero carbon transition and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.
 
 
 </li>
 </ul>
 
 You&rsquo;ll Need To Have
 
 
 
 <ul>
 <li>
 Bachelor's degree in civil.
 </li>
 <li>
 Experience in the relevant field.
 
 
 </li>
 </ul>
 Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organization.
 
 
</div>

Project Coordinator

NxtWave

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are hiring
 
 Business Operations Associates (BOAs)
 
 to strengthen our college operations team. In this role, you will play a key part in managing and executing
 
 offline assessments in collaboration with colleges
 
 , ensuring a seamless experience for students, Training &amp; Placement Officers (TPOs), and internal stakeholders.
 
 
 
 
 
 While the primary focus will be on
 
 assessment and placement operations
 
 , responsibilities may evolve based on
 
 business requirements
 
 , giving you exposure to multiple aspects of operations and analytics.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Coordinate with colleges and TPOs to plan and execute offline assessments.
 </li>
 <li>
 Manage
 
 student registrations, mock assessments, and pre-drive communication
 
 .
 </li>
 <li>
 Ensure effective
 
 on-ground execution
 
 during assessment drives (logistics, student flow, handling queries, etc.).
 </li>
 <li>
 Share assessment results with students, colleges, and internal teams.
 </li>
 <li>
 
 Report on-ground activities immediately
 
 to the internal team (real-time updates are critical).
 </li>
 <li>
 Prepare and maintain
 
 reports, trackers, and dashboards
 
 using Google Sheets/Excel.
 </li>
 <li>
 Conduct
 
 data analysis
 
 to provide insights on student performance, participation, and drive effectiveness.
 </li>
 <li>
 Support the team with
 
 additional operational activities
 
 as required by the business.
 </li>
 <li>
 Build strong relationships with students, colleges, and internal teams through proactive communication.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Requirements
 
 
 
 
 
 <ul>
 <li>
 Excellent communication skills (verbal &amp; written).
 </li>
 <li>
 Strong
 
 proactive and problem-solving mindset
 
 with ability to adapt to dynamic requirements.
 </li>
 <li>
 Good working knowledge of
 
 Google Sheets/Excel, reporting, and analytics
 
 .
 </li>
 <li>
 Ability to handle on-ground operations confidently and interact with diverse stakeholders.
 </li>
 <li>
 Comfortable with
 
 travel
 
 to colleges for assessment drives.
 </li>
 <li>
 
 F
 
 requent travel and field responsibilities.
 </li>
 <li>
 Immediate joiners preferred.
 </li>
 </ul>
 
 
 
 
 
 Role Details
 
 
 
 
 
 <ul>
 <li>
 
 Job Title:
 
 Business Operations Associate (BOA)
 </li>
 <li>
 
 Location:
 
 Hyderabad &ndash; frequent travel to colleges required.
 </li>
 <li>
 
 Job Type:
 
 Full-time
 </li>
 <li>
 
 No. of Positions:
 
 6
 </li>
 <li>
 
 Working Day
 
 s: 6 Days
 </li>
 </ul>
 
 
 
 
 
 Compensation:
 
 3.0 - 4.0 LPA
 
</div>

Business Operations Associate

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