it support engineer Jobs in Dubai United Arab Emirates

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admin support

user support specialist

Operon Middle East

The IT Administrator will be responsible for managing and maintaining the organization&rsquo;s IT infrastructure, ensuring smooth operations across Microsoft 365 services, networks, security systems, and user support. This role requires strong technical expertise, problem-solving skills, and the ability to collaborate with both internal teams and external vendorsKey Responsibilities<ul><li>Microsoft 365 Administration: Manage user accounts, licenses, security groups, and Exchange Online mailboxes.</li><li>SharePoint &amp; OneDrive Management: Create folders, set permissions, and manage file access and sharing for users and departments.</li><li>Peripherals Management: Install, configure, and troubleshoot printers, copiers, scanners, and other IT equipment.</li><li>Network Management: Monitor and troubleshoot LAN/WAN connectivity, firewalls, switches, access points, and routers.</li><li>System Security: Implement and maintain security measures including antivirus and endpoint protection.</li><li>Backup &amp; Recovery: Perform regular data backups, verify integrity, and ensure disaster recovery procedures are in place.</li><li>User Support: Provide technical support for hardware, software, and network issues for end-users.</li><li>Asset Management: Maintain inventory of IT assets, software licenses, and oversee hardware lifecycle management.</li><li>Vendor Coordination: Liaise with IT vendors and service providers for procurement, maintenance, and warranty claims.</li><li>Documentation: Maintain documentation for system configurations, procedures, and policies.</li></ul>Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field.</li><li>Proven experience as an IT Administrator, End User Support Specialist, Network Administrator, or similar role.</li><li>Strong knowledge of IT infrastructure, Microsoft 365, systems, networking hardware/software, and protocols.</li><li>Experience with multiple operating systems (Windows, Linux, macOS).</li></ul>Certifications (Preferred)<ul><li>Microsoft 365 Certified: Administrator Expert or related certification).</li><li>CompTIA A+ (or equivalent certifications).</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>What is your Notice Period?</li><li>How many years of Experience do you have as an IT Admin?</li><li>Are you an Immediate Joiner?</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

IT Admin

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

InterSystems

<div>
 The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
 
 
 As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work in the Support team.
 </li>
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 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
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 Provide support to current installed based customers.
 </li>
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 Provide the link between our customers and the InterSystems Global Support organization.
 </li>
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 Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
 </li>
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 Provide application support for the TrakCare Hospital Management System.
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 Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
 </li>
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 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
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 Conduct individual and group training, product demonstrations and workshops as required.
 </li>
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 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
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 Be a Subject Matter Expert (SME) for TrakCare.
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 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
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 If required, work with our partners to identify potential changes within the parameters of the product.
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 Participate in on-site support if required.
 </li>
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 Participate in the on call 24-hour roster service.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 General aptitude for solving problems and using technology to improve processes.
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 Understanding and experience in product solutions support.
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 Understanding and experience with Hospital Information Systems.
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 Proven ability to think laterally and come up with innovative solutions for software product Support.
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 Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
 </li>
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 An ability to handle multiple tasks simultaneously and within tight time constraints.
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 Proven ability to work through problems with different customer groups achieving positive outcomes.
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 Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
 </li>
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 Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.
 
 
 </li>
 </ul>
 
 Education and Training:
 
 
 
 <ul>
 <li>
 BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

RCM Application Support Specialist

Samsons Group of Companies

Position Title: Odoo ERP Technical &amp; Functional SpecialistDepartment: IT / ERP ImplementationReports To: Management / ERP Project LeadJob Purpose:We are looking to hire an in-house Odoo ERP Technical &amp; Functional Specialist who will be responsible for implementing, customizing, supporting, and continuously improving the company&rsquo;s Odoo ERP system. This is a permanent employee role, focused on long-term system stability, business alignment, and internal user support.Key Responsibilities:<ul><li>Act as the internal owner of the Odoo ERP system.</li></ul><ul><li>Support end-to-end implementation and rollout of Odoo ERP.</li></ul><ul><li>Configure and customize Odoo modules including Accounting, Inventory, Manufacturing, Sales, and Purchase.</li></ul><ul><li>Understand business processes and translate them into Odoo configurations and technical requirements.</li></ul><ul><li>Perform data migration, system testing, and user acceptance testing (UAT).</li></ul><ul><li>Develop and customize Odoo modules using Python and the Odoo framework.</li></ul><ul><li>Monitor system performance and resolve technical and functional issues.</li></ul><ul><li>Provide day-to-day ERP support to internal users.</li></ul><ul><li>Prepare user manuals and conduct training sessions.</li></ul><ul><li>Coordinate with external Odoo developers, vendors, and consultants when required.</li></ul><ul><li>Ensure data accuracy, system security, and compliance with internal controls.</li></ul>Key Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li></ul><ul><li>4&ndash;7 years of hands-on experience with Odoo ERP.</li></ul><ul><li>Strong working knowledge of Python, PostgreSQL, and Odoo ORM.</li></ul><ul><li>Good understanding of Odoo architecture and module customization.</li></ul><ul><li>Experience supporting ERP systems in manufacturing or trading companies is preferred.</li></ul><ul><li>Basic understanding of accounting, inventory, and business workflows.</li></ul><ul><li>Strong analytical, problem-solving, and communication skills.</li></ul>Preferred Profile:<ul><li>Age range: 30&ndash;35 years.</li></ul><ul><li>Hands-on, solution-oriented approach.</li></ul><ul><li>Experience working as an in-house ERP or IT resource is an advantage.</li></ul>Location: UAEEmployment Type: Full-time (Permanent Employee)Job Type: Full-timeLocation:<ul><li>Dubai (Required)</li></ul>

Odoo ERP Technical & Functional Specialist

SEGULA Technologies

<div>
 
 Company Description
 
 
 
 Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
 
 
 The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.
 
 
 
 Job Description
 
 
 
 The
 
 IT Support Specialist
 
 is responsible for providing technical assistance, troubleshooting, and resolving hardware, software, and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs, configures, and maintains IT equipment, monitors system performance, and coordinates with vendors and internal teams to ensure IT infrastructure reliability and security.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Provide first-level technical support for hardware, software, network, and system issues.
 </li>
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 Diagnose and resolve technical problems via phone, email, remote tools, or in person.
 </li>
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 Log, track, and manage support tickets ensuring timely resolution.
 </li>
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 Escalate complex issues to higher-level IT staff when necessary.
 
 
 </li>
 </ul>
 
 Hardware &amp; Software Management
 
 
 
 <ul>
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 Install, configure, and maintain laptops, desktops, printers, scanners, and peripherals.
 </li>
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 Perform software installation, updates, and patches according to IT policies.
 </li>
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 Ensure all devices are functioning effectively and securely.
 
 
 </li>
 </ul>
 
 Network &amp; System Support
 
 
 
 <ul>
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 Assist in monitoring network performance, connectivity, and security.
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 Troubleshoot Wi-Fi, LAN, VPN, and other connectivity issues.
 </li>
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 Support user account management including password resets and access permissions.
 
 
 </li>
 </ul>
 
 User Support &amp; Training
 
 
 
 <ul>
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 Provide guidance to employees on proper use of systems and applications.
 </li>
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 Conduct basic IT induction for new employees (email setup, system access, policies, etc.).
 </li>
 <li>
 Prepare user-friendly documentation, FAQs, and guides.
 
 
 </li>
 </ul>
 
 Maintenance &amp; Monitoring
 
 
 
 <ul>
 <li>
 Perform routine checks on systems, backups, antivirus, and security updates.
 </li>
 <li>
 Maintain IT inventory including hardware, software licenses, and accessories.
 </li>
 <li>
 Ensure compliance with company IT policies and cybersecurity best practices.
 
 
 </li>
 </ul>
 
 Coordination &amp; Administration
 
 
 
 <ul>
 <li>
 Coordinate with vendors for repairs, service renewals, and procurement.
 </li>
 <li>
 Support IT projects such as system upgrades, migrations, and new software rollouts.
 </li>
 <li>
 Maintain accurate records of IT assets, service logs, and user requests.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, Computer Engineering, or any related field (preferred).
 </li>
 <li>
 5-8 years of experience as IT Support.
 </li>
 <li>
 Experience in troubleshooting in a corporate, multi-user environment is an advantage.
 </li>
 <li>
 Strong knowledge of computer hardware, operating systems (Windows, macOS), and mobile devices.
 </li>
 <li>
 Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, VPN).
 </li>
 <li>
 Familiarity with Microsoft 365, email configuration, and cloud apps.
 </li>
 <li>
 Ability to troubleshoot printers, scanners, and other peripherals.
 </li>
 <li>
 Knowledge of antivirus tools, security best practices, and system updates.
 </li>
 <li>
 Basic experience with Active Directory, user account creation, and permissions
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Time management and ability to prioritize tasks efficiently.
 </li>
 <li>
 Ability to work independently and in a team environment.
 </li>
 <li>
 High attention to detail, discipline, and professionalism.
 </li>
 <li>
 CompTIA A+
 </li>
 <li>
 CompTIA Network+
 </li>
 <li>
 Microsoft Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 ITIL Foundation Certification
 </li>
 <li>
 Cisco CCNA (basic networking knowledge preferred)
 </li>
 <li>
 Google IT Support Professional Certificate
 </li>
 <li>
 UAE Driving license mandatory
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Please note that only shortlisted candidates will be contacted
 
</div>

Junior IT Support - Dubai, UAE

BankByChoice

We&rsquo;re Hiring: TelecallerDo you enjoy engaging with people and building meaningful conversations? We are looking for confident, articulate, and customer-focused Telecallers to join our growing team and play a key role in delivering exceptional customer experiences.Key Responsibilities<ul><li>Make outbound calls to customers for feedback collection, service verification, and follow-ups</li><li>Address customer inquiries and concerns in a professional, courteous, and timely manner</li><li>Communicate clearly while upholding the company&rsquo;s values, quality standards, and brand voice</li><li>Accurately record customer feedback and insights to support service improvement initiatives</li><li>Collaborate closely with team members to ensure smooth operations and high levels of customer satisfaction</li></ul>Requirements<ul><li>Strong proficiency in spoken and written English</li><li>Prior experience in telecalling, customer support, or a related role is an advantage</li><li>Excellent communication skills with the ability to actively listen and respond effectively</li><li>Customer-centric mindset with strong interpersonal skills</li><li>Ability to thrive in a fast-paced, team-oriented work environment</li><li>Candidates holding a valid visa will be given preference</li></ul>What We Offer<ul><li>Full-time, permanent employment with opportunities for long-term career growth</li><li>A supportive, inclusive, and diverse workplace culture</li><li>An opportunity to further develop communication, sales, and customer service skills</li></ul>If you are enthusiastic, confident, and eager to make a positive impact, we would love to hear from you. Apply now and take the next step in your career with us.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

SPARKLAXY TECHNOLOGY FZCO

Job Title: SEO &amp; Social Media SpecialistLocation: DubaiReporting to: Head of OperationsPosition Overview:We are looking for a hands-on and content-driven SEO &amp; Social Media Specialist to take full ownership of our platform&rsquo;s organic growth and brand presence across search and social channels. This is a critical &ldquo;0-to-1&rdquo; role responsible for building seed user traction and driving viral growth for a new project. You will work closely with designers and be guided by a senior digital marketing lead, but are expected to independently execute strategies from planning to delivery.Key Responsibilities:<ul><li>Develop and execute SEO strategies including site structure optimization, keyword planning, and on-page improvements to grow organic traffic;</li><li>Independently manage and operate social media accounts (primarily Facebook &amp; WhatsApp) to build engagement and community presence;</li><li>Write compelling English copy for social media posts, creative assets, banners, and short video scripts in collaboration with designers;</li><li>Plan and manage a content calendar aligned with campaign and platform goals, incorporating trending topics when relevant;</li><li>Track key performance metrics (e.g., organic clicks, social engagement, new user acquisition), and iterate based on data insights;</li><li>Collaborate cross-functionally with operations, design, and development teams to ensure timely and high-quality execution of content and campaigns;</li><li>Support the digital marketing lead in defining and executing SEO and social growth roadmaps.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s degree or above in Marketing, Communications, Journalism, Languages, or related fields;</li><li>Minimum 3 years of experience in SEO or social media operations, with proven ability to independently manage projects;</li><li>Strong written communication skills in English, with the ability to craft copy for various formats (short-form posts, SEO content, scripts);</li><li>Familiar with Facebook/WhatsApp ecosystems and experienced in building user interaction and reach;</li><li>Data-driven mindset with basic ability to analyze performance and refine strategies accordingly;</li><li>Excellent collaboration and communication skills, with a self-motivated attitude and capability to drive 0-to-1 growth;</li><li>Familiarity with digital tools (e.g., GA, Meta tools, SEO tools like Ahrefs/SEMrush) is a plus, but not mandatory.</li></ul>What We Offer:- A multicultural, fast-paced, and fully English-speaking work environment- Hands-on opportunity to build and grow a new product from scratch- Collaborative culture with mentorship from an experienced digital marketing lead and creative team- Competitive SalaryJob Type: Full-timePay: From AED5,000.00 per month

Social Media Specialist

Explore 4283+ User support specialist in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

4283 user support specialist jobs IN Dubai United Arab Emirates

IT Admin

Customer Support Specialist

RCM Application Support Specialist

Odoo ERP Technical & Functional Specialist

Junior IT Support - Dubai, UAE

Customer Support Specialist

Social Media Specialist