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it specialist Jobs in Dubai United Arab Emirates

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user support specialist

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

<p>The <strong>End User Support   Senior Specialist</strong> provides high-quality, customer-focused IT support for   Senior and leadership teams across the organization. This role is responsible   for resolving technical issues, faced by executives and senior leaders,   supporting endpoint devices, and ensuring a seamless user experience for   desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint   for Senior and executive users, the specialist ensures incidents and service   requests are resolved efficiently and in alignment with IT service standards.</p><p><strong>Role Details   – Key Responsibilities and Accountabilities:</strong></p><ul><li>Install, configure, and maintain computer hardware, software, networks, printers,        and scanners for both end users and senior management.</li><li>Provide  1st and 2nd line support for hardware, software, operating systems,        printers, mobile devices, and collaboration platforms (e.g., Microsoft        Teams, Zoom).</li><li>Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools,        and desk-side visits.</li><li>Support  Windows and macOS environments, corporate applications, and Active        Directory user access management</li><li>Proactively   monitor and maintain the health of computer systems and networks,        identifying potential issues and ensuring continuous system uptime and        reliability.</li><li>Resolve        technical problems related to LAN, WAN and VPN.</li><li>Configuring        and maintaining routing, switching, network setup and internet        connectivity.</li><li>Responding        in a timely manner to service issues and requests.</li><li>Provide        advanced technical support to senior management, responding to issues        and requests in a timely manner and resolving complex problems.</li><li>Repairing        and replacing equipment as necessary.</li><li>Strong        understanding of computer systems, network protocols, infrastructure        hardware, and software technologies.</li><li>Proven        experience in troubleshooting LAN/WAN and VPN issues</li><li>Act        as the point of escalation for unresolved or complex technical issues,        ensuring that senior management’s needs are prioritized and resolved        ASAP.</li><li>Troubleshoot        and diagnose hardware and software issues, offering expert-level        solutions to technical problems across various platforms and devices.</li><li>Oversee        the repair and replacement of faulty equipment, ensuring that devices        meet the operational standards of the organization.</li><li>Create        and maintain technical documentation, knowledge base articles, and        troubleshooting guides for internal use and end-user reference.</li><li>Lead        and mentor other support engineers, providing guidance on complex        technical issues, best practices.</li><li>Manage        and prioritize support cases, ensuring all incidents are tracked,        resolved, and followed up to ensure satisfaction.</li></ul>

End user support Specialist - VIP users - Arabic Speakers

CMC Markets

<p>At CMC Markets, our End User Support team delivers exceptional internal IT service across our global business. We're looking for a proactive and customer-focused End User Support Specialist to join us in Dubai. In this varied role, you'll provide 1st and 2nd line support to colleagues across desktop, laptop, and mobile devices, managing requests via chat, email, phone, and face-to-face. You'll also support AV and video conferencing, handle onboarding and offboarding, and work closely with teams in London and Sydney to maintain our high service standards.</p>
<p><strong>What you'll bring:</strong></p>
<ul>
<li>Strong knowledge of Windows environments, Exchange, and MS Teams</li>
<li>Excellent communication and multitasking skills</li>
<li>A genuine passion for technology and customer service</li>
</ul>
<p><strong>Nice to have:</strong></p>
<ul>
<li>Experience in ITIL or multi-tiered support environments</li>
<li>Knowledge of modern AV or Mac (JAMF) support</li>
</ul>

End User Support Engineer

Nomod

<b>Customer Success Specialist </b><br><div>
<p>At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.</p>
<p> </p>
<p>Read on to figure out whether this could be right up your alley!</p>
</div>
<div>Full-time</div>
  
 <div> <div><b>
 About the job </b><br><p>We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.</p>
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <br><ul>
<li> <p>Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future</p> </li>
<li> <p>Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them</p> </li>
<li> <p>Assist potential new users with their queries on Nomod s current and upcoming features</p> </li>
<li> <p>Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner</p> </li>
<li> <p>Support merchants in managing and challenging disputes and chargebacks</p> </li>
<li> <p>Work closely with our Risk team to augment account reviews and communicate with users as part of this process</p> </li>
<li> <p>Triage support requests to determine urgency, and escalate where necessary</p> </li>
<li> <p>Manage and respond to online reviews across various platforms</p> </li>
<li> <p>Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate</p> </li>
<li> <p>Work with an agile, globally distributed team and be able to harness constructive feedback</p> </li>
<li> <p>Be proud of what you work on, whilst obsessing about the quality of what you produce</p> </li>
<li> <p>Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles</p> </li>
<li> <p>Ensure that everyone is blown away with their Nomod experience</p> </li>
</ul>
<p>You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!</p>
<p> <strong>What we d like<br> </strong>You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.</p>
<p>Having said that, we think a Customer Success Specialist should:</p>
<ul>
<li> <p>Be educated to at least degree level or equivalent</p> </li>
<li> <p>Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment</p> </li>
<li> <p>Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible</p> </li>
<li> <p>Have an ability to quickly build a rapport and see things from the perspective of our users</p> </li>
<li> <p>Obsess about making and keeping users happy</p> </li>
<li> <p>Have lots of energy, be proactive, think quickly and revel in solving problems</p> </li>
<li> <p>Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence</p> </li>
<li> <p>Be creative, innovative, and data driven</p> </li>
<li> <p>Deliver no matter what it takes</p> </li>
<li> <p>Chrome, Gmail, Google Docs, and similar web tools are second nature</p> </li>
<li> <p>Have the ability to thrive in a fully remote, distributed organisation</p> </li>
<li> <p>Be lots of fun to work with!</p> </li>
</ul>
<p> <strong>Nice to haves</strong> </p>
<ul>
<li> <p>Prior experience at a high growth startup or at an established fintech firm</p> </li>
<li> <p>Fluency in other languages in addition to English</p> </li>
<li> <p>Experience working with a remote, global, multicultural team</p> </li>
</ul>
<p><br></p></div></div>

Customer Success Specialist

Onboarding Specialist <br><div>
<p>At Nomod we're looking for an Onboarding Specialist to join our team. You'll be on the frontline helping compliant merchants get up and running with Nomod as quickly as possible.</p>
<p> </p>
<p>Read on to figure out whether this could be right up your alley!</p>
</div>
<div>Full-time   Remote</div>
  
 <div> <div><b>
 About the job <br></b><p>We re looking for an Onboarding Specialist to join our team. The ideal candidate is a proactive problem solver, a quick yet analytical thinker, possesses great communication skills, and has focus on the customer experience.</p>
</div> </div>
 <div> <div>
<p>As an Onboarding Specialist, you will:</p>
<ul>
<li> <p>Be responsible for the fast and smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB and account reviews</p> </li>
<li> <p>Be super responsive in assisting merchants who have queries about our onboarding process and documentation requirements, giving them a truly delightful experience</p> </li>
<li> <p>Onboard compliant merchants and help them get started charging their customers as quickly and efficiently as possible</p> </li>
<li> <p>Identify risky and non-compliant merchants using our internal framework, engage with merchants, via email, WhatsApp and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks, and communicate our decision courteously and professionally</p> </li>
<li> <p>Manage the merchant onboarding pipeline in an organised and responsive manner, including handling multiple cases at various stages of progress simultaneously</p> </li>
<li> <p>Use your judgement to escalate unusual or challenging cases to team leads, providing appropriate input, and actioning the next steps</p> </li>
<li> <p>Proactively Investigate account verification behaviour, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts</p> </li>
<li> <p>Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging</p> </li>
<li> <p>Work with an agile, globally distributed team and be able to harness constructive feedback</p> </li>
<li> <p>Be proud of what you work on, whilst obsessing about the quality of what you produce</p> </li>
<li> <p>Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles</p> </li>
<li> <p>Ensure that everyone is blown away with their Nomod experience</p> </li>
</ul>
<p>You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!</p>
<p> <strong>What we d like<br> </strong>You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.</p>
<p>Having said that, we think an Onboarding Specialist should:</p>
<ul>
<li> <p>Be educated to at least degree level or equivalent</p> </li>
<li> <p>Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment</p> </li>
<li> <p>Have exceptional written and verbal skills in English. If you re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible</p> </li>
<li> <p>Have relentless focus on delivering a delightful experience to users</p> </li>
<li> <p>Have obsessive attention to detail while also being able to spot the bigger picture</p> </li>
<li> <p>Love diving deep into investigations based on a user s story utilising an array of tools</p> </li>
<li> <p>Be persistent, resilient and comfortable asking challenging questions in the face of pushback from users</p> </li>
<li> <p>Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information</p> </li>
<li> <p>Have lots of energy, be proactive, think quickly and revel in solving problems that may require a slightly different approach each time</p> </li>
<li> <p>Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence</p> </li>
<li> <p>Chrome, Gmail, Google Docs, and similar web tools are second nature</p> </li>
<li> <p>Be creative, innovative, data driven, and have the ability to take on lots of responsibility, while orchestrating multiple deadlines and pushing for outcomes</p> </li>
<li> <p>Deliver no matter what it takes</p> </li>
<li> <p>Have the ability to thrive in a fully remote, distributed organisation</p> </li>
<li> <p>Be lots of fun to work with!</p> </li>
</ul>
<p> <strong>Nice to haves</strong> </p>
<ul>
<li> <p>Prior experience at a high growth startup or at an established fintech firm</p> </li>
<li> <p>Experience using data to build and refine risk and fraud tools</p> </li>
<li> <p>Fluency in other languages in addition to English</p> </li>
<li> <p>Experience working with a remote, global, multicultural team</p> </li>
</ul>
<p> <strong>What you ll get<br> </strong>As an Onboarding Specialist you will receive:</p>
<ul>
<li> <p>Your choice of equipment</p> </li>
<li> <p>Competitive pay</p> </li>
<li> <p>Access to our upcoming ESOP</p> </li>
<li> <p>Incredible co-workers (yep, really!)</p> </li>
<li> <p>A super nice, flexible, distributed work environment</p> </li>
</ul>
</div> </div>
 <div> <div>
 Apply for the job <br><p>Do you want to join our team as our new Onboarding Specialist? Then we'd love to hear about you!</p>
</div> </div>
<div> Apply now </div>

Onboarding Specialist

Magic

Department: Support &amp; LeadershipLocation: Global+Compensation: $5.00 / hourDescriptionAbout the OpportunityOur client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.Why does this role exist?As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-quality support that reflects the company's commitment to customer success and shows strong potential to grow with the team as they expand in the coming months.The Impact you ll makeTasks and ResponsibilitiesCustomer Support via Live Chat (Primary Channel)Respond to customer inquiries through live chat with professionalism and speedProvide technical troubleshooting for product features, integrations, and platform functionalityHandle phone and email support requests when needed to ensure comprehensive coverageTechnical Issue Resolution &amp; TroubleshootingDiagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivityGuide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking featuresEnsure timely and accurate resolutions while maintaining attention to detail in all interactionsDocumentation &amp; Escalation ManagementMaintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systemsDocument recurring issues and system bugs, escalating them to appropriate internal teamsReview and update customer information with strong attention to detailCommunication &amp; Tone AdaptationAdjust communication style based on customer needs from patient and educational for new hosts to efficient and technical for experienced property managersMaintain a professional yet personable tone across all customer touchpointsCollaborate proactively with team members to resolve complex customer concerns efficientlyQuality Assurance &amp; Process AdherenceFollow internal support procedures and quality guidelines to deliver consistent serviceMeet or exceed quality standards set by both internal teams and client assessmentsDemonstrate adaptability and willingness to learn new tools, processes, and product updatesSkills, Knowledge and ExpertiseRequired Qualifications:Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)Native-level English proficiency (C2) with exceptional written and verbal communication skillsProven ability to adjust tone and communication style based on customer context from professional to personableStrong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issuesProactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teamsPrior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)Experience working with international clients or English-speaking markets (nice to have)Schedule:Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.Compensation:Rate starts at $5 per hourPayment is made via DeelEquipment:Candidate must have the following WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeBenefits

Customer Support Specialist - Freelance, Remote

Foodics

Customer Support Specialist <p><b>Overview</b></p><p>Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.</p><p><b>The Job in a Nutshell</b></p><p>As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times.</p> Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Lift Mart Elevators and Escalators LLC

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  <p> <strong>Key Responsibilities</strong> </p>
  <p>1. System Support &amp; Ticket Handling</p>
  <ul>
   <li>Serve as the first point of contact for any Odoo-related user issues</li>
   <li>Log and track issues or bugs, escalating to the developer when needed</li>
   <li>Test and validate fixes before pushing to live</li>
   <li>Provide daily support to teams using CRM, Projects, Helpdesk, Inventory, or Accounting modules</li>
  </ul>
  <p> </p>
  <p>2. User Training &amp; SOP Enforcement</p>
  <ul>
   <li>Train new joiners on basic Odoo usage for their department</li>
   <li>Conduct refresher sessions when workflows are updated</li>
   <li>Ensure users follow SOPs and fill in mandatory fields (e.g., TRNs, VAT, tags, descriptions)</li>
  </ul>
  <p>3. Data Review &amp; Compliance</p>
  <ul>
   <li>Monitor system for incorrect or missing data entries (e.g., untagged invoices, blank fields, duplicate contacts)</li>
   <li>Perform basic internal audits to ensure consistent usage across departments</li>
   <li>Support cleanup of outdated, duplicated, or mislinked records</li>
  </ul>
  <p> </p>
  <p>4. System Coordination &amp; Reporting</p>
  <ul>
   <li>Help departments generate simple reports or filters based on system data</li>
   <li>Track SLA progress in Projects or Helpdesk</li>
   <li>Coordinate with the Odoo Developer for changes or fixes, and test new features before release</li>
  </ul>
  <p> </p>
  <p>5. IT Troubleshooting &amp; Internal Support</p>
  <ul>
   <li>Provide first-line technical support for internal hardware and software issues (laptops, printers, connectivity)</li>
   <li>Set up new devices and user accounts (email, Odoo, file access)</li>
   <li>Maintain an inventory of company devices and basic network tools</li>
   <li>Coordinate with external IT support vendors when needed</li>
  </ul>
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Odoo Support Officer & System Coordinator

Explore 9062+ User support specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.