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OutsourceNZ 

Job DescriptionLooking for a talented IT Support Specialist to join their growing team! If you&rsquo;ve got hands-on experience with Windows environments, Active Directory, troubleshooting, and networking, this is a great opportunity to make a real impact.---Key Responsibilities:<ul><li>End-user support: Troubleshoot Windows machine issues, Wi-Fi connectivity, and basic hardware/software problems</li><li>System setup: Prepare and configure new Windows laptops, set up email accounts, and ensure security measures are in place</li><li>Network &amp; LAN support: Assist with LAN setup, basic networking tasks, and troubleshooting</li><li>Active Directory &amp; Domain Controller: Manage user accounts, group policies, and resolve technical issues</li><li>VDI support: Support end-users in Virtual Desktop Infrastructure (VDI) environments</li><li>Inventory management: Maintain IT equipment inventory and ensure everything is properly tracked</li><li>Security &amp; compliance: Help implement and maintain system security measures</li><li>Continuous improvement: Provide ideas for improving scalability, security, and cost-efficiency within the IT infrastructure</li></ul>---Nice to Have:<ul><li>Linux skills and familiarity with cloud platforms (AWS, OCI)</li><li>Certifications like Microsoft Certified: Windows Server, or CCNA</li><li>A passion for system design, scalability, security, and cost management</li><li>A creative R\&amp;D mindset to improve existing setups</li></ul>---Qualifications:<ul><li>2&ndash;5 years of experience in IT support (Windows OS, Active Directory, email setup, network troubleshooting, CCTV)</li><li>Bachelor's degree in Computer Science or a related field</li><li>Hands-on experience with VDI, inventory management, and basic networking</li><li>Strong communication and collaboration skills</li></ul>Interested? Please feel free to reach out to me directly with your updated resume, or you can email it to jamal.ahmad@appifytech.com.Job Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with an onsite job?</li></ul>Experience:<ul><li>End-user support: 3 years (Required)</li><li>System setup: 3 years (Required)</li><li>Network &amp; LAN support: 3 years (Required)</li><li>Active Directory &amp; Domain Controller: 3 years (Required)</li><li>Inventory management: 3 years (Required)</li><li>Security &amp; compliance: 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

IT Support Specialist

Soliton Technologies

<div>
 
 Job Description
 
 
 
 We are seeking a skilled and dedicated Client Support Specialist to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our applications, providing technical support, and delivering exceptional service to our clients. If you are passionate about technology and excel in problem-solving, we want to hear from you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Application Monitoring: Regularly monitor and maintain application performance to ensure smooth and efficient operation.
 </li>
 <li>
 Technical Support: Provide first-line technical support for application-related issues, responding to user-reported problems via email, phone, or ticketing systems.
 </li>
 <li>
 Troubleshooting and Diagnosis: Analyze and troubleshoot application issues, diagnose root causes, and implement solutions or workarounds.
 </li>
 <li>
 Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalating critical issues to the appropriate teams when necessary.
 </li>
 <li>
 Collaboration: Work closely with developers, system administrators, and other IT professionals to address complex issues and implement improvements.
 </li>
 <li>
 Client Interaction: Serve as the primary contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
 </li>
 <li>
 Issue Resolution: Identify and resolve client issues by troubleshooting problems, providing solutions, and escalating issues when necessary.
 </li>
 <li>
 Communication: Maintain clear and effective communication with clients through phone, email, and chat.
 </li>
 <li>
 Product Knowledge: Develop a deep understanding of our products and services to provide informed support and recommendations.
 </li>
 <li>
 Training: Provide training and guidance to clients on the use of our products or services, ensuring they have the resources needed for success.
 </li>
 <li>
 Reporting: Prepare and present reports on client support metrics, including common issues, resolution times, and client satisfaction levels.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven 2 years experience in client/application support or a related technical role.
 </li>
 <li>
 Healthcare experience will be preferred.
 </li>
 <li>
 Strong problem-solving skills and the ability to troubleshoot complex issues.
 </li>
 <li>
 Excellent communication skills, with the ability to interact professionally with clients and team members.
 </li>
 <li>
 Familiarity with incident management and ticketing systems.
 </li>
 <li>
 Ability to work collaboratively with developers, system administrators, and other IT professionals.
 </li>
 <li>
 Strong organizational skills, with the ability to manage and prioritize multiple support tickets.
 </li>
 <li>
 Willingness to develop a deep understanding of our products and services.
 </li>
 <li>
 Experience providing training and support to clients is a plus.
 </li>
 <li>
 A degree in Computer Science, Information Technology, or a related field is preferred.
 
 
 </li>
 </ul>
 
 Shift Timings: Afternoon Shift, Evening Shift
 
 
 
 
 About Us:
 
 Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.
 
 
 Role Code:
 
 #ST25Q3CS
 
</div>

Client Support Specialist - US Healthcare

Prima Systems

We are seeking a skilled and proactive IT Support Officer Level 2 with expertise in Microsoft technologies to join our IT team. The ideal candidate will provide advanced technical support to resolve complex issues, maintain IT systems, and ensure seamless operation of Microsoft environments.Key Responsibilities:<ul><li>Provide second-level technical support for hardware, software, and network issues, ensuring timely resolution.</li><li>Troubleshoot and resolve escalated issues related to Microsoft technologies, including Windows OS, Microsoft 365, and Azure.</li><li>Manage and maintain user accounts, permissions, and security in Active Directory and Microsoft Azure AD.</li><li>Support Office 365 applications (e.g., Outlook, Teams, SharePoint) and troubleshoot integration and connectivity issues.</li><li>Administer Microsoft Teams and OneDrive environments, ensuring data integrity and user accessibility.</li><li>Collaborate with the IT Level 1 team to handle escalations and provide guidance on resolving more complex issues.</li><li>Monitor system performance, manage backups, and ensure adherence to IT security protocols.</li><li>Assist in deploying software patches, updates, and new systems following best practices.</li><li>Document technical solutions, procedures, and configurations for future reference.</li><li>Participate in IT projects, such as migrations, system upgrades, and deployments, particularly in Microsoft ecosystems.</li></ul>Required Skills and Qualifications:<ul><li>Proven experience in an IT support role, with at least 2+ years in a Level 2 support capacity.</li><li>Strong expertise in Microsoft technologies, including:</li><li>Windows OS (Windows 10/11 and Server environments).</li><li>Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).</li><li>Azure AD, Microsoft Intune, and Endpoint Manager.</li><li>Microsoft Exchange Online and security configurations.</li><li>Familiarity with networking protocols and tools (DNS, DHCP, TCP/IP).</li><li>Experience with IT service management (ITSM) tools and ticketing systems.</li><li>Ability to analyze and resolve complex technical issues effectively.</li><li>Strong communication and interpersonal skills to assist users and collaborate with teams.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Application Question(s):<ul><li>Are you available for night shift?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Level 2 Support: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

IT Helpdesk Support Specialist L2

TCP Software

<div>
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 
 As an Onboarding Specialist you will:
 
 
 
 <ul>
 <li>
 Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team
 </li>
 <li>
 Perform remote install, configuration, and customer training
 </li>
 <li>
 Manage time and resources to facilitate multiple implementation projects simultaneously
 </li>
 <li>
 Ensures customer success and satisfaction in a friendly and courteous manner
 </li>
 <li>
 Maintains customer records by updating account information and task status using project management tools and methodologies
 </li>
 <li>
 Continually investigates product and gains industry knowledge to improve performance and skill set
 </li>
 <li>
 Work independently to accomplish tasks to meet performance requirements
 </li>
 <li>
 Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques
 </li>
 <li>
 Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Exceptional communication and customer service skills
 </li>
 <li>
 Proven experience working as an Implementation Specialist
 </li>
 <li>
 Sound technical knowledge
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus
 </li>
 <li>
 Proficiency in all Microsoft Office applications and SQL database management systems is a plus
 </li>
 <li>
 The ability to work independently and as part of a team
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Detail-oriented
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 <ul>
 <li>
 Prolonged periods sitting at a desk and working on a computer
 </li>
 <li>
 Must be able to lift up to 15 pounds at times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary based on experience
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 The work/life setup you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values its team
 </li>
 <li>
 Company sponsored training, workshops, education, and team building
 </li>
 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
 </li>
 <li>
 Every day you'll get to work with amazing talent in a fast-growing company that really values their people
 
 
 </li>
 </ul>
 
 TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Onboarding Implementation Specialist

<div>About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As an Onboarding Specialist you will:<ul>
<li>Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.</li>
<li>Perform remote install, configuration, and customer training.</li>
<li>Manage time and resources to facilitate multiple implementation projects simultaneously.</li>
<li>Ensures customer success and satisfaction in a friendly and courteous manner.</li>
<li>Maintains customer records by updating account information and task status using project management tools and methodologies.</li>
<li>Continually investigates product and gains industry knowledge to improve performance and skill set.</li>
<li>Work independently to accomplish tasks to meet performance requirements.</li>
<li>Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.</li>
<li>Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.</li>
</ul>Requirements<ul>
<li>Exceptional communication and customer service skills.</li>
<li>Proven experience working as an Implementation Specialist.</li>
<li>Sound technical knowledge.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus.</li>
<li>Proficiency in all Microsoft Office applications and SQL database management systems is a plus.</li>
<li>The ability to work independently and as part of a team.</li>
<li>Excellent organizational and time management skills.</li>
<li>Detail-oriented.</li>
</ul>Physical Requirements:<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>Benefits<ul>
<li>Competitive salary based on experience</li>
<li>PTO and Sick leaves</li>
<li>In-Patient Health insurance</li>
<li>Provident fund and EOBI</li>
<li>The work/life setup you need to be successful</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values its team</li>
<li>Company sponsored training, workshops, education, and team building.</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth.</li>
<li>Plenty of challenging work and the opportunity to stretch yourself.</li>
<li>Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people</li>
</ul>TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of Partner and PEOs and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 
 As a Partner Support Specialist, you will:
 
 
 
 <ul>
 <li>
 Ensures Partner and PEO Partner and PEO success and satisfaction in a friendly and courteous manner.
 </li>
 <li>
 Answering inbound calls from Partner and PEO Partner and PEOs.
 </li>
 <li>
 Making outbound calls to Partner and PEO Partner and PEOs.
 </li>
 <li>
 Use CRM software to track Partner and PEO cases and tickets until resolution.
 </li>
 <li>
 Maintains Partner and PEO records by updating account information.
 </li>
 <li>
 Maintains product knowledge to improve performance and skill set. Technicians'
 </li>
 <li>
 Meets or exceeds established performance requirements.
 </li>
 <li>
 Engages in Partner and PEO success and Partner and PEO advocacy.
 </li>
 <li>
 Assisting fellow team members and other departments.
 </li>
 <li>
 Contributes to team effort by ensuring the highest possible level of Partner and PEO satisfaction.
 </li>
 <li>
 Ability to diffuse escalated Partner and PEO situations through high-level problem solving.
 </li>
 <li>
 Ability to comprehend and diagnose Partner and PEOs' needs.
 </li>
 <li>
 Eligible for Email Support.
 </li>
 <li>
 Ability to work independently and follow directions related to your job with little follow-up by your supervisor.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school Diploma or equivalent.
 </li>
 <li>
 Bachelor's degree in Business, MIS or related field or equivalent experience preferred but not required.
 </li>
 <li>
 Met Technical and Behavioral competencies for Tier 2.
 </li>
 <li>
 Basic understanding of Partner Integrations and PEO industry
 </li>
 <li>
 Strong Partner and PEO service and support focus with a desire to consistently deliver high quality service.
 </li>
 <li>
 Strong oral and written communication skills.
 </li>
 <li>
 Ability to work in fast paced environment and multi-task               .
 </li>
 <li>
 Excellent judgment skills with ability to evaluate situation and provide immediate solutions.
 </li>
 <li>
 Completed and passed Product and Positional Training.
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 <ul>
 <li>
 Prolonged periods sitting at a desk and working on a computer.
 </li>
 <li>
 Must be able to lift up to 15 pounds at times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient &amp; Out-Patient Health Insurance
 </li>
 <li>
 Provident Fund and EOBI
 </li>
 <li>
 The work/life set up you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
 </li>
 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values their team
 </li>
 </ul>
</div>

Partner Support Specialist

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus): 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of Partner and PEOs and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As a Partner Support Specialist, you will:<ul>
<li>Ensures Partner and PEO Partner and PEO success and satisfaction in a friendly and courteous manner.</li>
<li>Answering inbound calls from Partner and PEO Partner and PEOs.</li>
<li>Making outbound calls to Partner and PEO Partner and PEOs.</li>
<li>Use CRM software to track Partner and PEO cases and tickets until resolution.</li>
<li>Maintains Partner and PEO records by updating account information.</li>
<li>Maintains product knowledge to improve performance and skill set. Technicians'</li>
<li>Meets or exceeds established performance requirements.</li>
<li>Engages in Partner and PEO success and Partner and PEO advocacy.</li>
<li>Assisting fellow team members and other departments.</li>
<li>Contributes to team effort by ensuring the highest possible level of Partner and PEO satisfaction.</li>
<li>Ability to diffuse escalated Partner and PEO situations through high-level problem solving.</li>
<li>Ability to comprehend and diagnose Partner and PEOs&rsquo; needs.</li>
<li>Eligible for Email Support.</li>
<li>Ability to work independently and follow directions related to your job with little follow-up by your supervisor.</li>
<li>Other duties as assigned.</li>
</ul>Requirements<ul>
<li>High school Diploma or equivalent.</li>
<li>Bachelor&rsquo;s degree in Business, MIS or related field or equivalent experience preferred but not required.</li>
<li>Met Technical and Behavioral competencies for Tier 2.</li>
<li>Basic understanding of Partner Integrations and PEO industry</li>
<li>Strong Partner and PEO service and support focus with a desire to consistently deliver high quality service.</li>
<li>Strong oral and written communication skills.</li>
<li>Ability to work in fast paced environment and multi-task .</li>
<li>Excellent judgment skills with ability to evaluate situation and provide immediate solutions.</li>
<li>Completed and passed Product and Positional Training.</li>
</ul>Physical Requirements:<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>Benefits<ul>
<li>Competitive salary</li>
<li>PTO and Sick leaves</li>
<li>In-Patient &amp; Out-Patient Health Insurance</li>
<li>Provident Fund and EOBI</li>
<li>The work/life set up you need to be successful.</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth</li>
<li>Plenty of challenging work and the opportunity to stretch yourself</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul></div>

Explore 1248+ User support specialist in Lahore this September. Find roles across top companies and apply now to boost your career.

1248 user support specialist jobs IN Lahore

IT Support Specialist

Client Support Specialist - US Healthcare

IT Helpdesk Support Specialist L2

Onboarding Implementation Specialist

Onboarding Implementation Specialist

Partner Support Specialist

Partner Support Specialist