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DigitalOcean

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div><div>
We are looking for people who wish to grow in a dynamic Support environment. Reporting to Manager Platform Operations, the Engineer II will be a customer focused individual that leverages his technical Kubernetes based expertise for giving best support that benefits our users. 
 
Kubernetes is the state of the art technology that focused on hyper growth. We are providing Kubernetes based WordPress hosting that enables great opportunity for individuals who are eager to grow in a fast-paced and dynamic support environment. As an Engineer II, you will be able to apply and expand your technical expertise in Kubernetes while directly contributing to the success of users in resolving WordPress based queries.
<h2 class="jobSectionHeader">
What You&rsquo;ll Be Doing:</h2>
<ul><li>Provide best support and solutions to our Customers through tickets, chat, emails, Premium Slack etc</li>
<li>A desire to help people, and a strong sense of empathy for their needs.</li>
<li>Be a good team player who works well in a 24/7 collaborative environment.</li>
<li>Perform complex web migrations and support junior coworkers with their migration processes.</li>
<li>Help customers with application troubleshooting etc, and provide support to juniors with their deployments.</li>
<li>Convert complex chat queries of customers to tickets when needed.</li>
<li>Help junior team members with reaction to Alerts where needed on different monitoring frameworks.</li>
<li>Monitor and react to different abuse reports (Slack and emails, etc.) in close coordination with different teams.</li>
<li>Assist &ldquo;Team Leads&rdquo; to develop and improve internal development tools and dashboards..</li>
<li>Be able to cater complex queries on chats/tickets and provide support to juniors with the rest of chats/tickets.</li>
<li>Be able to provide basic technical training to Juniors.</li>
<li>Be able to cater complex cloudways infrastructure issues and escalate them in a timely manner to Team leads if necessary.</li>
<li>Go through the chats &amp; tickets on a weekly basis and check for the repeated issues which can be suggested as incremental improvements to devops and present them to Team Leads.</li>
<li>Be able to automate any procedure with the current operations that can save team time.</li>
</ul><h2 class="jobSectionHeader">Technical Skills:</h2>
<ul><li>Must have sound concepts and knowledge of programming (PHP knowledge, and preferably intermediate knowledge of some other languages like Javascript, HTML, CSS, Bash and Python knowledge would be a plus.)</li>
<li>Strong-Advanced knowledge of Linux operating environments (Debian, Ubuntu, Centos) and different web technologies (apache, nginx, varnish, memcache, mysql, apc, php-fpm, etc).</li>
<li>Advanced skill level in Kubernetes (Pods, Nodes, Containers, Helm Charts)</li>
<li>Advanced skill level in system performance troubleshooting.</li>
<li>Knowledge of different services ((GIT, SMTP, DNS, postfix, crons, SSL)</li>
<li>Analysis of logs (sys, stack).</li>
<li>Debugging of open source application related issues.</li>
<li>Ability to cope up with new / unknown technical issues. Initiative in tackling new problems with an imaginative approach</li>
<li>Strong knowledge of web applications migration process (unknown issues, CMS migration, troubleshooting, perfection, Cpanel &amp; other hostings knowledge, advance cli commands to pull data) with context of Kubernetes</li>
<li>Working experience in PHP based Open Source web applications (Preferably: WordPress, Drupal, Magento etc).</li>
<li>Good experience with MySQL.</li>
<li>Possess excellent analytical and decision making skills.</li>
<li>Should be an independent player who would be able to work independently on shifts.</li>
<li>Strong verbal and written communication skills are necessary due to the dynamic nature of collaborations with customers.</li>
<li>Strong understanding of system and troubleshooting techniques.</li>
<li>Should be process oriented and Proactive.</li>
<li>Strong interpersonal and teaming skills &ndash; ability to set and enforce processes.</li>
<li>Ability to operate in an Agile and Kanban environment.</li>
<li>Good knowledge of cloud infrastructure environments (like AWS, GCE etc.).</li>
<li>Experience in 24&times;7 production operations, preferably supporting a highly available environment for PaaS/cloud service provider.</li>
<li>Good mentorship skills.</li>
</ul><h2 class="jobSectionHeader">Why You&rsquo;ll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<ul><li>This is an Onsite role</li></ul>

#LI-Onsite

#LI-UK1</div></div>

Cloud Support Engineer New

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div>
We are looking for people who wish to grow in a dynamic Support environment. Reporting to Manager Platform Operations, the Engineer II will be a customer focused individual that leverages his technical Kubernetes based expertise for giving best support that benefits our users. 
 
Kubernetes is the state of the art technology that focused on hyper growth. We are providing Kubernetes based WordPress hosting that enables great opportunity for individuals who are eager to grow in a fast-paced and dynamic support environment. As an Engineer II, you will be able to apply and expand your technical expertise in Kubernetes while directly contributing to the success of users in resolving WordPress based queries.
<h2 class="jobSectionHeader">
What You'll Be Doing:</h2>
<ul><li>Provide best support and solutions to our Customers through tickets, chat, emails, Premium Slack etc</li>
<li>A desire to help people, and a strong sense of empathy for their needs.</li>
<li>Be a good team player who works well in a 24/7 collaborative environment.</li>
<li>Perform complex web migrations and support junior coworkers with their migration processes.</li>
<li>Help customers with application troubleshooting etc, and provide support to juniors with their deployments.</li>
<li>Convert complex chat queries of customers to tickets when needed.</li>
<li>Help junior team members with reaction to Alerts where needed on different monitoring frameworks.</li>
<li>Monitor and react to different abuse reports (Slack and emails, etc.) in close coordination with different teams.</li>
<li>Assist &quot;Team Leads&quot; to develop and improve internal development tools and dashboards..</li>
<li>Be able to cater complex queries on chats/tickets and provide support to juniors with the rest of chats/tickets.</li>
<li>Be able to provide basic technical training to Juniors.</li>
<li>Be able to cater complex cloudways infrastructure issues and escalate them in a timely manner to Team leads if necessary.</li>
<li>Go through the chats &amp; tickets on a weekly basis and check for the repeated issues which can be suggested as incremental improvements to devops and present them to Team Leads.</li>
<li>Be able to automate any procedure with the current operations that can save team time.</li>
</ul><h2 class="jobSectionHeader">Technical Skills:</h2>
<ul><li>Must have sound concepts and knowledge of programming (PHP knowledge, and preferably intermediate knowledge of some other languages like Javascript, HTML, CSS, Bash and Python knowledge would be a plus.)</li>
<li>Strong-Advanced knowledge of Linux operating environments (Debian, Ubuntu, Centos) and different web technologies (apache, nginx, varnish, memcache, mysql, apc, php-fpm, etc).</li>
<li>Advanced skill level in Kubernetes (Pods, Nodes, Containers, Helm Charts)</li>
<li>Advanced skill level in system performance troubleshooting.</li>
<li>Knowledge of different services ((GIT, SMTP, DNS, postfix, crons, SSL)</li>
<li>Analysis of logs (sys, stack).</li>
<li>Debugging of open source application related issues.</li>
<li>Ability to cope up with new / unknown technical issues. Initiative in tackling new problems with an imaginative approach</li>
<li>Strong knowledge of web applications migration process (unknown issues, CMS migration, troubleshooting, perfection, Cpanel &amp; other hostings knowledge, advance cli commands to pull data) with context of Kubernetes</li>
<li>Working experience in PHP based Open Source web applications (Preferably: WordPress, Drupal, Magento etc).</li>
<li>Good experience with MySQL.</li>
<li>Possess excellent analytical and decision making skills.</li>
<li>Should be an independent player who would be able to work independently on shifts.</li>
<li>Strong verbal and written communication skills are necessary due to the dynamic nature of collaborations with customers.</li>
<li>Strong understanding of system and troubleshooting techniques.</li>
<li>Should be process oriented and Proactive.</li>
<li>Strong interpersonal and teaming skills &ndash; ability to set and enforce processes.</li>
<li>Ability to operate in an Agile and Kanban environment.</li>
<li>Good knowledge of cloud infrastructure environments (like AWS, GCE etc.).</li>
<li>Experience in 24&times;7 production operations, preferably supporting a highly available environment for PaaS/cloud service provider.</li>
<li>Good mentorship skills.</li>
</ul><h2 class="jobSectionHeader">Why You'll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<ul><li>This is an Onsite role</li></ul>

#LI-Onsite

#LI-UK1</div>

Cloud Support Engineer

Mac Care

Job Summary:We are looking for a skilled System Support Engineer to manage, maintain, and enhance the IT infrastructure and business-critical applications used in our BPO operations. The ideal candidate will have 2&ndash;3 years of relevant experience in the BPO industry, with strong troubleshooting skills and the ability to support both end-users and backend systems to ensure operational efficiency.Key Responsibilities:<ul><li>System Configuration &amp; Application Support: Set up, deploy, and maintain systems and BPO applications including CRMs, dialers, ticketing tools, and other platforms.</li><li>Technical Troubleshooting: Act as the first line of defense for IT-related issues&mdash;diagnosing and resolving software, hardware, or connectivity problems affecting systems.</li><li>Operations Support: Collaborate with operations teams to ensure seamless workflow integration, automation, and minimal downtime.</li><li>Maintenance &amp; Monitoring: Monitor system performance and proactively address hardware, software, or network issues.</li><li>Training &amp; Documentation: Provide user training and develop system documentation, SOPs, and support materials.</li><li>Vendor Coordination: Liaise with IT vendors, service providers, and internal stakeholders to ensure reliability and compliance.</li><li>Security &amp; Compliance: Uphold IT security best practices and ensure systems comply with organizational and regulatory standards.</li><li>Continuous Improvement: Analyze trends and provide recommendations for improving system performance and reliability.</li></ul>Technical Skills:<ul><li>Hands-on experience with BPO systems like Five9, Avaya, Genesys, or similar.</li><li>Proficiency in CRM/ERP administration and troubleshooting.</li><li>Foundational knowledge of networking, cloud platforms, and cybersecurity.</li><li>Troubleshooting skills for Windows, VoIP, and telephony systems.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and collaboration skills.</li><li>Ability to work effectively in a high-pressure BPO environment.</li></ul>Preferred Qualifications:<ul><li>Exposure to cloud-based contact center platforms and automation tools.</li><li>Familiarity with AI-driven tools and solutions in the BPO domain.</li><li>Certifications such as ITIL, CCNA, or related credentials.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in IT, Computer Science, or a related discipline.</li><li>Experience: 2&ndash;3 years in IT systems and application support, preferably in the BPO sector.</li></ul>Experience: 2-3 YearsIndustry: BPO / Call CenterTimings: 6pm to 3am PKSTJob Type: Full-timeWork Location: In person

IT Support Engineer

We are looking for a detail-oriented and proactive SQA Engineer to join our Quality Assurance team. The ideal candidate will support in testing both web and mobile applications to ensure product quality, performance, and compliance with project requirements.Key Responsibilities<ul><li>Review and understand project requirements, user stories, and acceptance criteria.</li><li>Create, execute, and maintain manual test cases for web and mobile applications (functional, UI, regression, and cross-browser/device testing).</li><li>Identify, record, and track bugs using tools like Jira, Trello, or similar platforms.</li><li>Collaborate with developers, product owners, and other team members to resolve issues effectively.</li><li>Participate in test planning, peer reviews, and daily scrum/stand-up meetings.</li><li>Assist in preparing test data, test documentation, and status reports.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.</li><li>1&ndash;2 years of experience as an SQA Engineer or similar role.</li><li>Basic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</li><li>Familiarity with bug tracking and test management tools (e.g., Jira).</li><li>Strong analytical, communication, and problem-solving skills.</li><li>A keen eye for detail and a passion for delivering high-quality software.</li><li>Knowledge of SQL and exposure to automation tools (e.g., Selenium) will be a plus.</li></ul>Timings: 10 am to 7 pmJob Type: Full-timeWork Location: In person

SQA Engineer

C Square Consulting (Pvt.) Ltd

Company DescriptionC Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.Requirements:<ul><li>Minimum 1 year of experience in a related role.</li><li>Strong knowledge of VoIP and/or SIP technologies.</li><li>Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.</li><li>Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).</li><li>Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.</li><li>Sound understanding of Networking concepts.</li><li>Knowledge of databases like MSSQL and Oracle, including query building.</li><li>Strong troubleshooting skills and a problem-solving mindset.</li><li>Excellent communication skills with prior experience in client support.</li><li>Basic programming knowledge for troubleshooting purposes.</li></ul>Key Responsibilities:<ul><li>Handle tickets on the Ticket Portal and resolve client issues efficiently.</li><li>Diagnose and troubleshoot technical problems.</li><li>Coordinate with relevant teams internally to ensure seamless operations.</li><li>Collaborate with client business and IT teams to understand and address issues and requirements.</li><li>Implement RFCs and lead projects.</li><li>Perform on-site visits for support and implementation as needed.</li><li>Share knowledge within the team to foster collective growth.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer

Legendesk

Responsibilities<ul><li>Install, configure, and troubleshoot computer systems, network devices, printers, and other peripherals.</li><li>Respond promptly and professionally to user support requests via phone, ticketing system, or in-person.</li><li>Diagnose and resolve a wide range of technical issues related to software, hardware, accounts, and network connectivity.</li><li>Provide clear and detailed documentation of problems, resolutions, and procedures.</li><li>Perform basic system administration tasks (user account setup, permissions, etc.).</li><li>Assist in rolling out new software, hardware, applications, and updates.</li><li>Work collaboratively with other IT team members to escalate and resolve complex issues.</li><li>Stay up-to-date on relevant technology trends and solutions.</li></ul>Requirements<ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.</li><li>1 year of experience in an IT support or help desk role.</li><li>Strong working knowledge of common operating systems (Windows, macOS, Linux).</li><li>In-depth understanding of networking principles and troubleshooting.</li><li>Excellent problem-solving and analytical abilities.</li><li>Ability to communicate technical information clearly to both technical and non-technical users.</li><li>Customer service-oriented attitude.</li><li>Strong attention to detail and time management skills.</li></ul>Education BS/MS, IT BackgroundShift NightBenefits<ul><li>Foodpanda</li><li>Pick &amp; drop</li><li>Medical</li><li>Leaves</li><li>Provident fund</li></ul>Location Karachi, DHA 6 (onsite)Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Available for night shift with pick &amp; drop? (Mandatory)</li></ul>Experience:<ul><li>IT Support: 1 year (Required)</li></ul>Location:<ul><li>Karachi Defence Housing Society (75500) (Preferred)</li></ul>Work Location: In person

INNOVATIVE PVT LTD

Education: BSIT / BSCS / BSSEExperience: Fresh - 2 Years of experienceLocation: KarachiJob Description:<ul><li>Server and client end application/database deployment.</li><li>Database management per application vendor recommendation.</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.</li><li>Following internal standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li></ul>.Desired Skills<ul><li>Application deployment/implementation</li><li>Application troubleshooting</li><li>Database Knowledge. (Insert/Update/Delete) query execution. Views/Functions/Procedures knowledge</li><li>Batch/PowerShell scripting</li><li>System Administrative knowledge</li><li>Network &amp; Port communication knowledge</li><li>Development skill/knowledge will be plus point</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Support & Implementation Engineer

Explore 1422+ Web support engineer in Karachi this September. Find roles across top companies and apply now to boost your career.

1422 web support engineer jobs IN Karachi

Cloud Support Engineer New

Cloud Support Engineer

IT Support Engineer

SQA Engineer

Support Engineer

IT Support Engineer

Support & Implementation Engineer