business analyst

data analyst

human resources specialist

hris analyst

operations analyst

workforce analyst

<div>
 
 
 Position Overview
 
 
 
 The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 Key Responsibilities
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 ---
 
 
 
 Required Qualifications
 
 
 
 Education and specific Training:
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in English (minimum B2).
 
 
 Work Experience:
 
 
 &bull; 1-2 Years of Experience in project management and implementation.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 Technical Skills
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and specific skills
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

Workforce Management Analyst

<div>
 
 Teleperformance is a global digital business services company that delivers advanced, digitally powered services to streamline business operations for top brands. With a global scale and local presence, Teleperformance aims to support communities, clients, and the environment in meaningful and sustainable ways.
 
 
 
 
 
 
 Position Overview
 
 
 
 The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 
 Department
 
 :
 
 
 Project Workforce Management
 
 
 
 Reports to:
 
 
 
 WFM Assistant Manager
 
 
 
 
 
 
 Job summary/overview
 
 :
 
 
 The WFM Analyst L2 should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 Key responsibilities and accountabilities (may perform other duties as requested not specifically addressed in this document):
 
 
 <ul>
 <li>
 Analyze historical data to provide insights and recommendations for improving workforce efficiency.
 </li>
 <li>
 Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization.
 </li>
 <li>
 Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices.
 </li>
 <li>
 Driving continuous improvement in workforce planning processes.
 </li>
 <li>
 Be a true team member in Teleperformance &ndash; focused in the success of the company and the well-being of the team; Interaction with other departments in order to improve and or maximize the project(s) results; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company(producing fresh and imaginative ideas and solutions);
 </li>
 <li>
 Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 </li>
 <li>
 Communicate any known infractions of these Corporate Policies and procedures to the Teleperformance Management immediately; May perform other duties as requested not specifically addressed in this document).
 </li>
 </ul>
 
 
 
 
 
 Main Job Requirements Education and specific Training
 
 :
 
 
 
 <ul>
 <li>
 Higher Education Degree (preferential).
 </li>
 <li>
 Fluency in English (minimum B2)
 </li>
 <li>
 Work Experience: 2-5 years of Experience in project management and implementation. Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Special Certifications (if appropriate; identify if required to perform the job or just preferred).
 </li>
 </ul>
 
 
</div>

WFM Analyst

<div>
 
 
 Job Overview
 
 
 
 
 
 
 The role of a WFM Analyst is to support the workforce management function within an organization by
 
 
 analyzing data, forecasting workload, and optimizing resource allocation through to support the
 
 
 achievement of KPI and organizational objectives.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 
 Data Analysis, Forecasting and Financial Analysis:
 
 <ul>
 <li>
 Tracking and analyzing historical data, trends, and patterns to forecast workload
 </li>
 </ul>
 
 
 
 
 Staffing and Scheduling:
 
 <ul>
 <li>
 Develop employee schedules based on forecasted workloads, service level targets, and
 </li>
 </ul>
 
 productivity requirements.
 
 <ul>
 <li>
 Consider factors such as call volumes, customer demand patterns, staffing constraints, and
 </li>
 </ul>
 
 employee availability to create efficient and effective schedules.
 
 
 
 
 
 Workforce Optimization:
 
 <ul>
 <li>
 Optimize workforce utilization by balancing staffing levels and skill sets to match workload
 </li>
 </ul>
 
 fluctuations
 
 <ul>
 <li>
 Minimize overstaffing or understaffing situations, ensuring adequate coverage while controlling
 </li>
 </ul>
 
 costs
 
 
 
 
 
 System Management and Maintenance:
 
 <ul>
 <li>
 Managing and maintaining workforce management systems and software tools.
 </li>
 <li>
 Updating employee records, configuring scheduling parameters, troubleshooting system issues,
 </li>
 </ul>
 
 and collaborating with IT teams for system enhancements.
 
 
 
 
 
 Analytical Support and Projects:
 
 <ul>
 <li>
 Assisting in conducting ad hoc analysis, special projects, and initiatives related to workforce
 </li>
 </ul>
 
 management.
 
 <ul>
 <li>
 Conducting research, providing insights, and participating in cross-functional teams to support
 </li>
 </ul>
 
 organizational objectives
 
 
 
 
 
 Communication and Collaboration:
 
 <ul>
 <li>
 Collaborating with various stakeholders to gather information, align objectives, and ensure
 </li>
 </ul>
 
 effective coordination in workforce management efforts.
 
 <ul>
 <li>
 Providing support and guidance to Operations Supervisors and employees regarding scheduling-
 </li>
 </ul>
 
 related matters
 
 
 
 
 
 Training and Knowledge Sharing:
 
 <ul>
 <li>
 Attend recurrent training published by the Client/Company on a regular basis.
 </li>
 <li>
 Sharing knowledge and providing support to enhance understanding and compliance with
 </li>
 </ul>
 
 workforce management policies and procedures
 
 
 
 
 
 Compliance and Policy Adherence:
 
 <ul>
 <li>
 Ensuring adherence to labor laws, regulations, and company policies internal and external
 </li>
 </ul>
 
 Standards.
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 
 Education and Specific Training
 
 
 
 
 <ul>
 <li>
 College Degree in Business Administration or another relevant field is preferred
 </li>
 <li>
 English B2 or C1
 </li>
 </ul>
 
 
 
 
 
 
 
 Work Experience
 
 
 
 
 <ul>
 <li>
 Previous call center or related experience is desirable
 </li>
 </ul>
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 
 
 Technology
 
 <ul>
 <li>
 Usage of OS MS Windows / MS Office
 </li>
 <li>
 Ability to use the desktop computer system
 </li>
 <li>
 Ability to use Internet applications
 </li>
 <li>
 Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Experience managing in Customer Experience Management operations (preference).
 </li>
 </ul>
 
 
 
 
 Soft Skills
 
 <ul>
 <li>
 Excellent written and verbal communication:
 </li>
 <li>
 Ability to communicate correctly and clearly Comprehension
 </li>
 <li>
 Ability to clearly understand a problem statement Good Problem Solving
 </li>
 <li>
 Strong Math skills
 </li>
 <li>
 Strong troubleshooting
 </li>
 <li>
 Leadership ability to approach problems logically
 </li>
 <li>
 Analytical
 </li>
 <li>
 Ability in Self-assessment
 </li>
 <li>
 Real-Time Management Reporting
 </li>
 <li>
 Knowledge of KPI&rsquo;s
 </li>
 </ul>
 
 
</div>

WFM Specialist (Customer Service)

<div>
 
 
 Position Overview
 
 
 
 The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 Key Responsibilities
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 Required Qualifications
 
 
 Education and specific Training:
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in English (minimum B2).
 
 
 Work Experience:
 
 
 &bull; 1-2 Years of Experience in project management and implementation.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 ---
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 Technical Skills
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and specific skills
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

Junior WFM Real Time Analyst

Emirates NBD

<div>
 <ul>
 <li>
 Ensure effective management of staffing resources to meet customer service demand and maintain high service levels. This role involves overseeing workforce planning, scheduling, and real-time adjustments in staffing to optimize the call center's performance and efficiency.
 </li>
 <li>
 Communicate the team&rsquo;s daily performance.
 </li>
 <li>
 Support the supervisor to sort the actual versus planned agents&rsquo; headcount
 </li>
 <li>
 Coordinate with the Human Resources and external agencies to interview applicants for agent positions
 </li>
 <li>
 Monitor and track the attendance within the CRC.
 </li>
 <li>
 Generate the scheduling and coordination of required training programs and schedules for the CRC teams.
 </li>
 <li>
 Generate the team members&rsquo; performance KPI&rsquo;s
 </li>
 <li>
 Liaise with the external recruitment agency the required candidate for hiring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Minimum 6 month of experience in banking or relevant with focus on customer relationship management
 </li>
 <li>
 Planning and organizing
 </li>
 <li>
 Communication and interpersonal skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Coaching skills
 </li>
 </ul>
</div>

Workforce & MIS Officer

Baladna Food Industries

<div>
 
 Baladna Food Industries is hiring a Supply Chain Analyst to join our dedicated team in Cairo, Egypt!
 
 
 
 
 
 We are seeking an analytical professional with proven experience to optimize our supply chain planning and execution. This role is essential for driving efficiency and operational excellence within our dynamic food manufacturing environment.
 
 
 
 
 
 Core Requirements:
 
 
 1. Previous experience in Demand Planning is required.
 
 
 2.
 
 Proficiency in SAP IBP is necessary.
 
 
 
 3. Strong English communication skills, as most of the team operates in English.
 
 
 4. Foundational knowledge in excel and analysis.
 
 
 5.
 
 Previous experience in sales volume and forecasting sales.
 
 
 
 
 
 
 If you are a results-oriented analyst ready to make an immediate impact on a major food industry player, we encourage you to apply by sending your CV to h.elsheemy@baladna.com
 
</div>

Supply Chain Analyst

Talent 360 ME

<div>
 
 Wind Integrated Solutions, Oracle Partner
 
 
 in Egypt, KSA &amp; UAE
 
 is looking for "
 
 Junior
 
 
 Software Business Analyst
 
 "
 
 
 Wind Integrated Solutions is Software Development Company that provides technology services, business automation, and business digitalization.
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Analyze business needs and translate them into detailed technical and functional requirements.
 </li>
 <li>
 Collaborate with stakeholders to identify opportunities for process improvement and technology solutions.
 </li>
 <li>
 Create clear documentation, including user stories, process flows, and data models.
 </li>
 <li>
 Work closely with developers, testers, and project managers to ensure requirements are implemented accurately.
 </li>
 <li>
 Assist in conducting user acceptance testing (UAT) to verify solutions meet business needs.
 </li>
 <li>
 Maintain a deep understanding of the company&rsquo;s products and services to provide valuable insights during project discussions.
 </li>
 <li>
 Serve as a liaison between business teams and technical teams, facilitating effective communication.
 
 
 
 </li>
 </ul>
 
 Required Skills:
 
 
 
 <ul>
 <li>
 1&ndash;2 years as a Business Analyst in a software company or tech-driven environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 Proficiency in business analysis tools (e.g., JIRA, Confluence, Visio, or Lucidchart).
 </li>
 <li>
 Familiarity with Agile methodologies and SDLC.
 </li>
 <li>
 Basic understanding of databases, APIs, and system integrations (a plus).
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively.
 </li>
 <li>
 Strong interpersonal skills to work with cross-functional teams.
 </li>
 <li>
 Certifications (Preferred): Certified Business Analyst Professional (CBAP), or Agile Certified Practitioner (ACP).
 
 
 
 </li>
 </ul>
 
 Company Industry
 
 : Information Technology Services
 
 
 
 Company website:
 
 https://www.wind-is.com
 
 
 
 Location:
 
 Maadi - Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM.
 
 
 
 Working Days:
 
 From Sun to Thu / Hybrid
 
 
 
 Benefits:
 
 Attractive salary - Social &amp; Medical insurance - Friendly Environment - Learning &amp; Development Opportunities - Other benefits
 
 
 Apply now to drive innovation and growth with our dynamic team!
</div>

Junior Software Business Analyst

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