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analyst wfm reporting - bilingual ( english and arabic ) Jobs in Dubai

analyst wfm reporting - bilingual ( english and arabic )

hr coordinator

workforce management analyst

Emarat - Emirates Petroleum Company P.J.S.C

<div>
 
 The purpose of the role is to leverage advanced workforce analytics and planning methodologies to optimize talent management, enhance operational efficiency, and support strategic decision-making within Emarat.
 
 
 &bull; Develop and manage the annual workforce budget based on the approved workforce plan, ensuring alignment with financial objectives and operational needs.
 
 
 &bull; Monitor and control workforce expenditures by analyzing budget variances and preparing reports for reconciliation and corrective action.
 
 
 &bull; Design and maintain interactive workforce dashboards and reports that highlight key HR metrics such as turnover, nationalization, vacancy fill rates, and headcount trends.
 
 
 &bull; Source, clean, and analyze workforce data for internal use, external audit requirements, and decision-making support across departments.
 
 
 &bull; Conduct headcount forecasting and workload analysis using departmental data to support organizational design and strategic staffing decisions.
 
 
 &bull; Maintain accurate workforce structures within the HR system, including the creation and update of positions, departments, and reporting lines.
 
 
 &bull; Collaborate with the Talent Acquisition team to track position openings, validate hiring timelines, and ensure alignment with workforce plans and budget approvals.&bull;
 
 
 &bull; Provide executive-level reports and workforce insights to senior management to support strategic planning and business reviews.
 
 
 &bull; Work with IT and HRIS teams to ensure data integrity, security, and usability across workforce analytics tools and platforms.
 
 
 &bull; Bachelor&rsquo;s degree in Human Resources, Business Administration, Data Analytics or a related field.
 
 
 &bull; Required: Minimum of 3-5 years of experience in HR, or a related role, preferably in the petroleum or energy sector.
 
 
 &bull; A minimum of 2-3 years of experience may be considered exceptional for candidates of high caliber.
 
 
 &bull; Preferred: Proven experience in workforce analytics, data analysis, or a related role, preferably within the petroleum or energy sector.
 
</div>

Officer - Workforce Analytics

Concentrix

<div>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Support in the management and the delivery of the functional and operational plans for all aspects of the Workforce Operations department across client site/s.
 </li>
 <li>
 As one of the key contacts for Workforce Operations onsite, assist multiple functions and members of the workforce by implementing timely and effective solutions and prompt escalation and dissemination of information as/when required.
 </li>
 <li>
 Support the department/s with day-to-day instances of staff shortages and/or overstaffing and escalate trends of shortage or overstaffing to the Management.
 </li>
 <li>
 Communicate regularly and concisely with the Contact Center Manager and Workforce Operations team to ensure free flowing 2-way communication, escalating challenges and/or risks for prompt resolution.
 </li>
 <li>
 Establish and maintain strong working relationships with all Functions, support the Workforce Services team in ensuring scheduling and rostering deadlines are met across all Functions and on-the-ground adjustments are updated in a timely manner.
 </li>
 <li>
 Manage, update, and send daily, weekly, monthly ad-hoc reporting to assist the mgt in monitoring contact center, team &amp; representative performance across client site/s, including but not limited to shrinkage, occupancy, and NPT usage.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 <ul>
 <li>
 2+ yrs specific exp. in workforce scheduling (roaster creation), Real Time Mgt, Reporting &amp; Warehousing.
 </li>
 <li>
 Able to balance a large-scale function operation while understanding the strategic, detail-oriented planning required to deliver it.
 </li>
 <li>
 Excellent analytical, numerical, problem-solving, and decision-making skills
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Ability to effectively present information and engage across all levels of the organization.
 </li>
 <li>
 Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, shifting-priority in a 24*7 operational environment.
 </li>
 <li>
 Proficient in MS Office (Macros + advanced functions) and WFM software utilized by assigned projects (Verint, IEX, Aspect, etc.)
 </li>
 <li>
 Ability to work effectively in a new environment.
 
 
 </li>
 </ul>
 
 PREFERENCES
 
 
 
 <ul>
 <li>
 Bilingual Arabic and English speaker.
 </li>
 <li>
 Prior experience in Banking, financial services, or Insurance.
 </li>
 <li>
 Candidate readily available in the UAE and can join immediately.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>

Analyst WFM Reporting - Bilingual ( English and Arabic )

<div>ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES<ul>
<li>Support in the management and the delivery of the functional and operational plans for all aspects of the Workforce Operations department across client site/s.
</li><li>As one of the key contacts for Workforce Operations onsite, assist multiple functions and members of the workforce by implementing timely and effective solutions and prompt escalation and dissemination of information as/when required.</li>
<li>Support the department/s with day-to-day instances of staff shortages and/or overstaffing and escalate trends of shortage or overstaffing to the Management.
</li><li>Communicate regularly and concisely with the Contact Center Manager and Workforce Operations team to ensure free flowing 2-way communication, escalating challenges and/or risks for prompt resolution.
</li><li>Establish and maintain strong working relationships with all Functions, support the Workforce Services team in ensuring scheduling and rostering deadlines are met across all Functions and on-the-ground adjustments are updated in a timely manner.
</li><li>Manage, update, and send daily, weekly, monthly ad-hoc reporting to assist the mgt in monitoring contact center, team &amp; representative performance across client site/s, including but not limited to shrinkage, occupancy, and NPT usage.</li>
</ul>CANDIDATE PROFILE<ul>
<li>2+ yrs specific exp. in workforce scheduling (roaster creation), Real Time Mgt, Reporting &amp; Warehousing.</li>
<li>Able to balance a large-scale function operation while understanding the strategic, detail-oriented planning required to deliver it.</li>
<li>Excellent analytical, numerical, problem-solving, and decision-making skills</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to effectively present information and engage across all levels of the organization.</li>
<li>Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, shifting-priority in a 24*7 operational environment.</li>
<li>Proficient in MS Office (Macros + advanced functions) and WFM software utilized by assigned projects (Verint, IEX, Aspect, etc.)</li>
<li>Ability to work effectively in a new environment.</li>
</ul>PREFERENCES<ul>
<li>Bilingual Arabic and English speaker.</li>
<li>Prior experience in Banking, financial services, or Insurance.</li>
<li>Candidate readily available in the UAE and can join immediately.</li>
</ul>Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Transguard Workforce Solutions

<div>
 
 Transguard Workforce Solutions is the UAE&rsquo;s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
 
 
 We are currently recruiting for an
 
 Analyst - Digital Customer Experience
 
 for our client to be based out of their Dubai office.
 
 
 
 
 
 
 Job Purpose :
 
 
 
 The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-toend guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analysing requirements, identifying process improvements and supporting the successful delivery of our digital products and services. Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centred, strategically aligned and operationally viable.
 
 
 
 
 
 
 Job Responsibilities :
 
 
 
 
 
 
 &bull; Collaborate with product owners, stakeholders and users to gather business and functional requirements.
 
 
 &bull; Conduct discovery sessions, workshops and interviews to understand user needs and pain points. &bull; Elicit, analyze, and document functional and non-functional requirements
 
 
 &bull; Translate insights into user stories, acceptance criteria and process flows.
 
 
 &bull; Validate requirements against business objectives and customer experience principles.
 
 
 &bull; Collaborate with digital, product, data, and technical teams to shape solution designs
 
 
 &bull; Participate in design workshops, prototyping sessions, and backlog grooming
 
 
 &bull; Document current (&ldquo;as-is&rdquo;) and target (&ldquo;to-be&rdquo;) business processes using standard tools
 
 
 &bull; Identify opportunities for digital enablement, process automation, or data-driven improvements
 
 
 &bull; Support digital product teams in backlog prioritisation, sprint planning and refinement.
 
 
 &bull; Clarify requirements for designers and developers throughout the delivery lifecycle.
 
 
 &bull; Help prioritise features based on business value, technical complexity and user need.
 
 
 &bull; Ensure traceability of requirements and manage scope alignment across the project lifecycle
 
 
 &bull; Support User Acceptance Testing (UAT) by defining test cases and validating outcome
 
 
 &bull; Map current and future state customer journeys across digital channels.
 
 
 &bull; Identify gaps, inefficiencies or opportunities to enhance the digital guest experience.
 
 
 &bull; Work with UX designers to ensure solutions align with user expectations and accessibility standards.
 
 
 &bull; Advocate for human-centered design and consistency across touchpoints (e.g. app, web, kiosk).
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience.
 </li>
 <li>
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms Experience in Agile methodologies
 </li>
 <li>
 Core Activities Experience: Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication.
 </li>
 </ul>
</div>

Senior Analyst - Digital Customer Experience

Explore 5748+ Workforce management analyst in Dubai this December. Find roles across top companies and apply now to boost your career.

5748 workforce management analyst jobs IN Dubai

Officer - Workforce Analytics

Officer - Workforce Analytics

Analyst WFM Reporting - Bilingual ( English and Arabic )

Analyst WFM Reporting - Bilingual ( English and Arabic )

Analyst WFM Reporting - Bilingual ( English and Arabic )

Analyst WFM Reporting - Bilingual ( English and Arabic )

Senior Analyst - Digital Customer Experience