Seasonal Administrative Representative - SeaTac Airport

Overview

• Sunday: 10am - 6:30pm
• Monday: 10am - 6:30pm
• Tuesday: Off
• Wednesday:Off
• Thursday: 10am - 6:30pm
• Friday: 10am - 6:30pm
• Saturday: 10am - 6:30pm
  
  OR
  
• Sunday: Off
• Monday: 8am - 4:30pm
• Tuesday:8am - 4:30pm
• Wednesday: 8am - 4:30pm
• Thursday: Off
• Friday: 8am - 4:30pm
• Saturday: 8am - 4:30pm

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• May assist with or perform customer pick-ups in a safe and courteous manner
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup job-related duties as assigned

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have previous customer service experience
• Must have a valid driver's license with no more than 2 civil violations on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired