Secretary

Secretary / Administrative Coordinator

SOS Plumbing & Heating – Rhode Island

Full-Time | Monday through Friday | 8:00 AM to 5:00 PM

In-Office / Hybrid Position

Partially Paid Benefits Available

SOS Plumbing & Heating is seeking a highly organized, detail-oriented Secretary / Administrative Coordinator to join our growing team. This is a full-time position, with required working hours of 8:00 AM to 5:00 PM, Monday through Friday. This is not a part-time role.

This position is critical to keeping our office operations running smoothly. The ideal candidate will be comfortable working in a fast-paced environment, handling customer communication, assisting with dispatching technicians, and supporting daily office operations. You will be working both virtually and side-by-side with our other office dispatcherto help coordinate scheduling and workflow.

Because our company operates through online-based software systems, the right candidate must be technically savvyand comfortable using computers, web-based platforms, scheduling systems, and digital communication tools every day.

Job Summary

You will serve as one of the first points of contact for customers while supporting management with scheduling, dispatch coordination, and general office administration. The right candidate must be dependable, organized, professional, and able to communicate clearly and effectively in English.

Key Responsibilities

• Answer incoming calls professionally with excellent phone etiquette
• Schedule and coordinate service calls, estimates, and meetings
• Assist with dispatching technicians and communicating scheduling updates
• Provide administrative support including filing, data entry, document preparation, and maintaining organized records
• Assist customers with questions and provide a professional and positive experience
• Utilize QuickBooks for light bookkeeping tasks such as invoicing and payment tracking
• Maintain office supply inventory and coordinate reordering as needed
• Support management with administrative and assistant-level tasks
• Help maintain an organized and productive office environment
• Work collaboratively with the office team to keep operations running smoothly

Qualifications

• Prior experience in an administrative, clerical, dispatching, or office support role preferred
• Strong organizational skills and the ability to multitask
• Excellent time management skills and ability to prioritize workload
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Familiarity with QuickBooks is a plus
• Must be technically savvy and comfortable working with online-based software systems
• Strong customer service skills with a friendly and professional demeanor
• Must be able to clearly communicate in English
• Neat handwriting is required
• Ability to work independently and as part of a team
• High attention to detail and accuracy

Work Environment / Remote Flexibility

This is a full-time role with standard working hours of 8:00 AM to 5:00 PM, Monday through Friday.

While this is an important office support position, working from home 2–3 days per week or working remotely is perfectly acceptable, provided the employee is dependable, responsive, and able to fully perform the duties of the role during normal business hours.

To be considered for remote or hybrid flexibility, the candidate must have a personal cell phone that they do not mind using for work purposes, including communication related to dispatching, scheduling, and customer or team coordination as needed.

Whether working in the office or remotely, the expectation is that the employee will remain fully available, organized, and engaged throughout the full scheduled workday.

Benefits

• Health insurance partially paid by company
• Dental insurance offered
• Competitive pay based on experience
• Supportive team environment
• Opportunity for growth within a growing local company

Pay: $18.00 - $25.00 per hour

Expected hours: 45.0 per week

Work Location: In person