Secretary cum Customer Service

Secretary cum Customer Service – Job Responsibilities

Administrative Support

• Manage schedules, appointments, and meetings for management.
• Prepare and draft correspondence, reports, and presentations.
• Maintain organized records of contracts, quotations, and project files.

Communication & Coordination

• Handle incoming calls, emails, and inquiries in a professional manner.
• Coordinate between departments (Sales, Warehouse, Technical Team) to ensure smooth operations.
• Act as the point of contact for internal and external stakeholders.

Document Management

• Prepare and process quotations, invoices, LPOs, and other administrative documents.
• Ensure proper filing and tracking of company documents.

Operational Support

• Assist in scheduling client meetings, site visits, and installations.
• Coordinate with suppliers and follow up on deliveries and documentation.

Confidentiality

• Maintain confidentiality of sensitive company and client information at all times.

Customer Interaction

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information about lighting products and smart home solutions.

Sales & Service Support

• Assist customers in selecting suitable products based on their requirements.
• Coordinate with the sales team for quotations, follow-ups, and order confirmations.

Order Handling

• Process customer orders and track delivery status.
• Keep customers informed about order progress and timelines.

After-Sales Support

• Handle customer complaints and service requests efficiently.
• Coordinate with technical teams for installation, maintenance, and troubleshooting.

Product Knowledge

• Maintain up-to-date knowledge of lighting systems, smart home automation, and product features.
• Explain product benefits, usage, and compatibility to customers.

Customer Experience

• Ensure high levels of customer satisfaction and maintain long-term relationships.
• Record customer feedback for continuous improvement.

Mandatory Requirement (Both Roles)

• Fluent in Arabic and English (both written and spoken) is mandatory.
• Ability to communicate professionally with clients, suppliers, and internal teams in both languages.
• Strong interpersonal and communication skills.

Job Types: Full-time, Permanent

Pay: KD400.000 - KD450.000 per month

Work Location: Hybrid remote in Kuwait City