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Security Assistant Manager (Tabuk)

Job Purpose

The Security Assistant Manager is responsible for overseeing all Security related aspects, within the complex/attractions. Including, managing security personnel and third-party security manpower contracts, overseeing crisis and emergency management, managing traffic control and parking security operations, conducting incident management & investigations, managing access controls, conducting risk assessments, and coordinating with local authorities to maintain a secure and controlled environment for employees, guests, and assets.

This role acts as the primary point of contact for all Security and Crisis Management matters between the complex and Corporate Security. The Security Manager ensures that all Security policies and procedures are adhered to, that security manpower contracts are effectively managed, that traffic flow and vehicular safety within the complex are properly controlled, and that any potential threats, incidents, or crises are managed effectively.

Managerial Accountabilities:

Strategy and Planning

Implement the SEVEN Security standards across the complex and attraction, aligning with the overall business objectives and Corporate Security standards.
Develop and implement the site Security, Crisis Management, and Traffic Management Plan.
Plan and coordinate security manpower resource allocation, budgeting, staffing, and traffic marshalling coverage to ensure effective coverage and operational efficiency.
Set performance goals for the Security function and monitor progress to achieve department objectives.

Stakeholder Relations

Act as the primary point of contact for Security, Crisis Management, and Traffic Management related matters with internal and external stakeholders, including Corporate Security, local authorities, traffic police, and emergency services.
Build and maintain strong relationships with law enforcement agencies and industry partners to enhance collaboration, information sharing, and emergency coordination.

Governance and Compliance

Implement and monitor the SEVEN Security policies, standards, and Crisis Management framework.
Monitor compliance with security policies, procedures, and contractual obligations, conducting audits and assessments to identify gaps and implement corrective actions.

Budget Management

Oversee the budgeting process for Complex/Attraction Security operations, including security manpower contracts and traffic management requirements, ensuring effective utilization of resources and alignment with financial targets.
Monitor and control Security related expenses, validate contractor invoicing against approved staffing models and scope, and seek opportunities to optimize costs and improve operational efficiency.
Optimize resource allocation, including labor and equipment, to maximize efficiency and minimize risks.

Functional Accountabilities:

Security Operations Management

Lead and supervise security personnel, ensuring that all staff are trained, equipped, and capable of carrying out their duties effectively.
Manage the performance of the appointed security third party within the attractions/complex.
Develop and implement security policies, procedures, and emergency response plans to protect employees, guests, and assets.
Monitor access control systems, surveillance, traffic control measures, and other security measures to prevent unauthorized access and mitigate security risks.

Risk Assessment & Incident Management

Conduct regular risk assessments to identify potential Security threats, vulnerabilities, and areas for improvement within the complex or attraction, including traffic and crowd related risks.
Manage incidents and emergencies, coordinating with local authorities and internal teams to ensure a swift and effective response.
Prepare and maintain detailed incident reports, documenting all Security breaches, investigations, and resolutions.
Develop incident management reports for management and Corporate Security submission.

Compliance & Coordination

Ensure compliance with local regulations, Corporate Security standards, and internal policies to maintain a safe and secure environment.
Liaise with local law enforcement, emergency services, traffic police, and regulatory authorities to build strong partnerships and support effective incident and crisis management.
Manage audits and inspections, ensuring that all measures meet established standards and are operating effectively.

Team Development & Training

Develop and implement training programs for SEVEN employees, including security employees and attractions operation teams, focusing on emergency response, crisis management, traffic marshaling, crowd control, and compliance with Security protocols.
Ensure that security staff are familiar with the layout of the complex or attraction and can assist guests and employees as needed.
Coordinate regular emergency drills within the complex, identify opportunities for improvement and provide reports.

Loss Prevention

Implement loss prevention strategies to protect company assets, inventory, and equipment from theft, vandalism, or misuse.
Monitor and review security systems, traffic control measures, and processes to identify potential vulnerabilities and implement corrective actions.
Support the Facility Management team in managing physical security systems such as CCTV, alarms, and access controls.

Guest Experience

Contribute to a positive guest experience by ensuring a safe and secure environment for all guests, employees, and stakeholders, including safe and efficient traffic flow.
Address guest inquiries or concerns related to Security with professionalism and efficiency, providing assistance as needed.
Support the guest services team in managing crowd control, event security, and emergency response to maintain a safe and welcoming atmosphere.

Asset Protection & Loss Prevention

Implement loss prevention strategies to protect company assets, inventory, and equipment from theft, vandalism, or misuse.
Monitor and review security systems and processes to identify potential vulnerabilities and implement corrective actions.
Support the Facility Management team in managing physical security systems such as CCTV, alarms, and access controls.

Security Manpower & Contract Management

Manage the execution of the appointed security manpower contract within the attractions/complex and ensure compliance with contractual service level agreements (SLAs) and KPIs.
Review and approve manpower deployment plans, shift coverage models, and contingency staffing arrangements to ensure effective coverage and risk mitigation.
Monitor guard licensing, training compliance, and uniform standards, conducting performance reviews and implementing corrective actions as required.
Support contract renewal processes by providing performance evaluations and defining operational requirements.

KNOWLEDGE & EXPERIENCE:

Minimum Qualifications

Bachelor’s degree in Security Management, Risk Management, Criminal Justice, or a related field is preferred.
Professional training in security operations, crisis management, and incident management.

Professional Certifications

Certification in Security Management (e.g., CPP, PSP) is preferred.
Crisis Management / Incident Command certification is preferred.
First Aid and Emergency Response Certification
Risk Management

Required Experience

Minimum of 7-10 years of experience in security management, with at least 3 years in a managerial role.
Experience in managing security operations for large complexes, attractions, malls, or entertainment venues is highly desirable.
Experience in managing security manpower contracts and contractor performance.
Experience coordinating crisis response and traffic management operations within high footfall environments.

Physical Requirements