Security Dispatcher

Professional Security Consultants (PSC) is accepting applications for a Dispatcher at a high-profile retail location in the Cleveland-area market.

This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and demonstrates a strong commitment to teamwork, customer service, and public safety.

Position Overview

The Dispatcher is responsible for operating a centralized security dispatch center, monitoring digital CCTV systems, coordinating communications, and supporting on-site security operations. This role requires frequent interaction with the public, security personnel, property management, law enforcement, and emergency responders.

Starting Hourly Rate

$17.50 per hour

Required Qualifications

• Prior dispatch experience
• Proficiency with email, Microsoft Excel, and Microsoft Word
• Typing speed of 60 words per minute preferred
• Experience with Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) strongly preferred
• Emergency services, public safety, or police dispatching experience strongly preferred

Primary Responsibilities

• Operate a digital CCTV camera system and alarm equipment
• Monitor and communicate on multiple radio channels and phone lines, including cellular radio applications and internet-based tip lines
• Dispatch and coordinate security officers and emergency responders as needed
• Prepare detailed daily activity and incident reports
• Maintain accurate records and documentation
• Routinely communicate with the public, security staff, property management, police, and emergency first responders
• Participate in targeted enforcement and Parental Guidance Programs
• Work in partnership with on-site law enforcement agencies and programs

Security Objectives

• Maintain a visible presence to deter crime and disruptions
• Assist guests and enforce property rules and regulations
• Ensure proper access control
• Support a safe, secure, and professional environment through proactive engagement

Skills Required

• Strong written communication skills with proper grammar, spelling, and sentence structure
• Exceptional verbal communication and customer service skills
• Excellent organizational and time-management abilities
• Ability to work independently or as part of a team for extended periods

Minimum Requirements

• Must qualify for an Ohio Guard card
• High School Diploma, GED, or equivalent required
• Clean-cut, polished, and professional appearance
• Courteous, flexible, and able to remain professional under pressure
• Must remain free from criminal indictment

How to Apply

Interested candidates may apply through this posting.

Professional Security Consultants
PISGS #201021001641

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Work Location: In person