Security Manager - Surveillance and Government Relations

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Security Manager – Surveillance and Government Relations to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Security Department, The Security Manager – Surveillance and Government Relations will play a critical role in overseeing security control room and surveillance operations, incident response, and coordination. The role will also involve liaising with and managing relationships with key external regulatory bodies and government security entities. This position ensures that all surveillance activities and related responses are effectively conducted in strict compliance with local laws and regulatory requirements, while supporting the overall security and safety of guests, colleagues, and property. The Security Manager – Surveillance and Government Relations reports to the Executive Director of Security & Safety.

As a Security Manager – Surveillance and Government Relations, you will be responsible for the following duties:

• Overseeing all surveillance-related operations, including daily management of the Security Control Room, CCTV monitoring, incident response coordination, and reporting.
• Ensuring surveillance activities are compliant with local laws, internal policies, and international best practices.
• Training, managing, and evaluating surveillance staff to maintain high performance and adherence to professional standards.
• Maintaining oversight of incident logs, control room dispatch protocols, and emergency alert systems to ensure operational readiness and accuracy.
• Managing working relationships with key government entities, including Police, Civil Defence, Abu Dhabi Events Management & Security Committee, and other government security agencies.
• Liaison during inspections, investigations, and audits conducted by external authorities. Security Department Page 2 of 2
• Supporting internal investigations related to security incidents, and preparing formal reports and case files for submission to management and if and when needed to law enforcement or legal team. Collaborate with the Security Systems Manager and team to ensure the functionality and integrity of the surveillance system and other supporting security systems within the control room.
• Coordinating with other Security Managers to support wider departmental objectives and ensure seamless integration across all operational areas.
• Preparing periodic reports and incident summaries for internal use and external authorities, as required.

As a Security Manager – Surveillance and Government Relations, we expect from you:

• Bachelor’s degree in Security Management, Criminology, or graduated from Police/Military academy.
• Extensive experience and background in law enforcement as a former commissioned officer in the police, military, or a relevant government security agency.
• This position is open exclusively to Emirati Nationals.
• Minimum of 3–5 years of experience in a senior security operations role, preferably within a luxury hospitality, government, or high-security environment.
• Strong understanding of UAE laws and regulations related to surveillance systems, privacy, investigations, and security operations.
• Demonstrated ability to build and maintain effective relationships with external authorities and regulatory bodies.
• Proven leadership in the security field.
• High level of integrity, professionalism, and discretion when handling sensitive or confidential matters.
• Effective team player with the ability to collaborate within a large-scale security structure alongside other managers with specialized responsibilities.
• Excellent communication skills in Arabic and a competent level of English

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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