Self-Checkout Associate

Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.

• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

Provides outstanding service in the Self-Checkout lanes according to SEG service standards:

• Provides proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.
• Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
• Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
• Monitors regular lanes for excessive traffic and invite waiting customers to use while maintaining a positive attitude.
• Aids actively in scanning product for those who may require assistance.

Keeps work area clean, orderly, and free from safety hazards:

• Stocks front end products: ensures self-checkout area is fully stocked with required supplies and/or tools
• Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs
• Returns carts to shopping cart corral

• Must be at least 18 years of age to perform job functions
• Ability to read, write and speak English proficiently
• Ability to understand and follow English instructions
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Basic computer skills required to participate in online training
• Authorization to work in the United States or the ability to obtain the same
• Successful completetion of pre-employment drug testing and background check