Seller Operations Team Leader

Job title: Team Leader

Department: Seller Operations

Location: Sheikh Zayed,Egypt

About noon

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us!

noon’s mission: Every door, every day.

Job Description

Who are we?

At noon, we aspire to be the most customer-centric and relevant digital company in the region. To reach this goal, we need exceptionally talented, bright, and driven people who love the hustle. If you'd like to help us build a place where everyone can find and buy anything online in the region, this is your chance to make history.

Responsibilities :

-Leading a team - Supervising and coordinating a team of individuals involved in handling operations.

-Overseeing the reverse logistics process to ensure efficiency, accuracy, and timely resolution of seller-related issues.

-Addressing seller inquiries, resolving disputes, and handling escalated cases to ensure seller satisfaction and maintain positive seller relationships.

-Tracking key performance indicators (KPIs) such as turnaround time, resolution rates, and stakeholders feedback to identify areas for improvement and implement corrective actions.

-Auditing calls & tickets to ensure the policies & SOPs are followed by the team members.

-Providing training, guidance, and support to team members to enhance their skills and knowledge in reverse operations management.

-Collaborating with other departments such as commercial, logistics and program

-management teams to streamline processes, resolve issues, and improve overall operational efficiency.

-Generating reports and analysis on operations metrics and trends to inform decision making and drive continuous improvement initiatives.

-Should be willing to travel to visit sellers as and when required.

Qualifications, Experience & Skills:

-Should have experience in E-commerce seller support

-Bachelor's degree in related field

-Ability to report, analyze, and manage day-to-day operations.

-Prioritization of tasks, time management and the ability to work independently.

-Knowledge in MS office such as Excel, Word & Powerpoint

-Knowledge in CRM such as Zoho, Zendesk

-Knowledge in SQL will be added advantage

-Languages: Arabic & English is mandatory

Who will excel?

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance. Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work. Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.