Senior Account Manager

Overview

Cognite operates at the forefront of industrial digitalization, building AI and data solutions that solve some of the world's hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements. Our moonshot is bold: unlock $100B in customer value by 2035 and redefine how global industry works.

What Cognite is Relentless to achieve: We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not step back - you'll feel at home here. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Senior Account Manager, Oil & Gas, Abu Dhabi

About Cognite And Our Strategic Partnerships

Cognite is a global leader in industrial software with our Industrial DataOps platform, Cognite Data Fusion , at the core. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. To further strengthen Cognite's impact we are looking to hire a seasoned Account Manager who thrives enabling large organizations C-level management creating greater impact through technology.

"Together, we will make vast quantities of data easily available for customers to use and innovate at scale quickly, to increase production, improve financial performance, and achieve sustainability goals."

Senior Account Manager is responsible for expansion of key accounts and helping our new customers realize the value of our products, including the execution of their roadmap, the achievement of their business goals, and the adoption of our product to drive greater ROI and satisfaction. As a Senior Account Manager, you will nurture long-term relationships with your portfolio of assigned customers; connect with key business executives and IT stakeholders; and develop a deep understanding of their business requirements, goals, and how they are using Cognite to meet their needs. Senior Account Manager is responsible for our most valuable customers, usually managing 1-2 key accounts. This role reports to the VP of MENA region and will work closely with Sales and Account Management teams.

Responsibilities

• Managing the relationship with Cognite's most valuable customers;
• Developing a trusted advisor relationship with key stakeholders and executive sponsors;
• Ensuring all Cognite activities are closely aligned with the customer's business case and business strategy, allowing them to realize the full potential of Cognite's products;
• Driving expansions and securing renewals for your assigned accounts;
• Developing value roadmaps and account plans, charting a path to the customer's desired outcome with Cognite software, leveraging a comprehensive understanding of Cognite's products, identifying expansion opportunities for account managers to close;
• Working with the Sales organization to close upsell/cross sell opportunities to expand customer lifetime value;
• Communicating the product roadmap to customers and ensuring it meets the customer's needs;
• Serving as the "voice of the customer to both product management and customer community management;
• Collaborate with Field Marketing/Account Development team to ensure customer engagement with newsletters, webinars, and events;
• Identifying and assessing renewal risks for customers' license subscriptions and collaborate with internal teams to ameliorate; and
• Collaborate with the ecosystem of Cognite partners to maximize value generation

Qualifications

• 5+ years experience and a demonstrable track record in leading customer engagements as an Account manager or related role
• A rich understanding of Account management methodologies and practices including (but not limited to) segmentation, customer journey, and customer health scoring;
• Commercial experience in renewals and upselling;
• Track record of expanding complex enterprise deals
• SaaS, Data Platforms and Oil & Gas background
• Fluent in written and spoken English is required. Verbal skills in Arabic are an advantage.
• Proven experience of selling at C-Level both in business and IT
• Experience of collaborating together with channel partners
• Experience working at a high-growth scale-up organization;
• Familiarity with Salesforce, MEDDPICC, and Clari

Don't meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why choose Cognite

Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! We were also recognized by Frost & Sullivan who named Cognite a Technology Innovation Leader! Most recently Cognite Data Fusion Achieved Industry First DNV Compliance for Digital Twins

Benefits

• Receive competitive salary and benefits, including a pension plan, insurance, parental benefits, and much more.
• Join a team of 70 different nationalities with Diversity, Equality and Inclusion (DEI) in focus.
• A highly modern and fun working environment with sublime culture across the organization.
• Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
• Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
• Join our HUB to be part of the conversation directly with Cogniters and our partners.

Equal Opportunity

Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment.