Senior Account Manager - Octopus by RTG

Role Overview

We are seeking an experienced Senior Account Manager to manage and grow relationships with key clients while ensuring successful delivery of projects and services. The role requires a strategic thinker who can build strong client partnerships, identify growth opportunities, and coordinate internally with delivery, product, and technical teams to ensure high-quality outcomes.

The ideal candidate has strong experience managing enterprise or high-value clients, is comfortable leading client discussions, and has a proactive approach to solving problems and driving client satisfaction.

Key ResponsibilitiesClient Relationship Management

• Act as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with key stakeholders.
• Understand client business goals and align services to support their objectives.
• Ensure high levels of client satisfaction and retention.

Account Growth & Strategy

• Identify opportunities for upselling and cross-selling services.
• Develop account strategies to expand client engagement.
• Collaborate with internal teams to propose solutions that add value to the client.

Project & Delivery Coordination

• Work closely with project managers, product, and technical teams to ensure successful project delivery.
• Monitor account performance, timelines, and deliverables.
• Ensure client expectations are aligned with project scope and delivery timelines.

Client Communication & Reporting

• Lead client meetings, business reviews, and performance updates.
• Provide structured reporting on project progress, performance metrics, and outcomes.
• Address client concerns proactively and ensure timely resolution.

Risk & Issue Management

• Identify potential risks affecting client relationships or project delivery.
• Escalate issues appropriately and coordinate solutions with internal teams.
Maintain transparency with clients while ensuring issues are resolved effectively.

Requirements

• 5+ years of experience in Account Management, Client Services, or Customer Success.
• Proven experience managing enterprise or high-value client accounts.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple accounts simultaneously.
• Strong problem-solving and strategic thinking abilities.