SENIOR CLERK

Requisition No: 861708

Agency: Department of Health

Working Title: SENIOR CLERK - 64005754

Pay Plan: Career Service

Position Number: 64005754

Salary: $1,336.92 - $1,422.78 Biweekly

Posting Closing Date: 10/07/2025

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OPEN COMPETITIVE

DeFuniak Springs, FL

Please be advised:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• The successful candidate must be able to pass a Level II Background screening.
• If you are claiming Veteran's Preference, you must attach the correct supporting documentation to be considered (DD214).
• If you are claiming Right to First Interview, you must attach a copy of your official layoff letter when applying to be considered.

Your Specific Responsibilities:

This is a Career Service Senior Clerk position in a County Health Department working under the supervision of the Dentist. This position is identified as a sensitive position and may be responsible for receiving money or performing tasks involving financial trust. This position requires a background screening and fingerprinting. This position is identified as a key custodian for designated areas. Adheres to Information Security policies and procedures.

Serves as clerical support to the reception office of the Walton CHD Dental office in DeFuniak Springs. Maintains smooth clinic flow by adhering to the daily appointment schedule. Greets and acknowledges clients when registering for clinic appointments to ensure the clients are checked in timely according to Department policy and procedure. All patients/clients are to be greeted in a professional, positive and friendly manner. Prepares dental charts prior to client appointments adhering to records management system guidelines. Verifies and updates patient/client information into the HMS and/or Eagle Soft database systems. Obtain and verify Medicaid and/or third-party insurance information from clients utilizing various web portals. Explains eligibility process in a manner the client can comprehend and will provide estimates of what fees will be assessed as requested by client. Obtains vital information for patients/clients integration in HMS system. Provide routine information to patients/clients regarding appointments, programs, clinic schedules, medical release forms as requested adhering to records management guidelines.

Incumbent schedules dental appointments either in person and by telephone in a friendly and professional manner; will confirm appointments with client or parent via phone prior to scheduled appointment date. Build appointment schedules in appropriate data software; Provides information to the public regarding available services, local policies and procedures, collection and payment responsibilities. Performs accurate billing activities and data entry as assigned. Maintain current contact information for Dental referrals (specialist). Assemble client information needed for referrals. Copy x-rays on disc for referrals. Obtains preauthorization from insurance when required for referral to specialist. Schedules client appointment with specialist, prepares referral packet and sends packet to specialist prior to appointment. Reviews and assures accuracy of client encounter forms.

Maintains inventory of office supplies and forms and orders as needed. Create and print end of day reports. Scan and save appropriate documents in client records daily. Fax pertinent information to Children and Family Services, Children’s Health Network and Head Start program following records management guidelines. Collect data from quarterly client satisfaction surveys, assemble information on Excel Spreadsheet and prepare results for presentation at QA/QI meeting.

Required Knowledge, Skills, and Abilities:

• Knowledge of correct spelling, punctuation and grammar usage.
• Knowledge of standard business formats and styles for letters and business forms.
• Skill in operating a personal computer.
• Ability to operate general office equipment.
• Ability to follow office procedure and practices.
• Ability to organize and maintain filing systems.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to plan and coordinate work assignments and communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand, interpret and apply applicable rules, regulations, policies and procedures.
• Ability to prioritize individual workload.
• Ability to lift and carry up to 25 lbs. with ergonomic awareness, using standard safety measures.
• Ability to work with occasional loud noises.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to work independently or with minimal supervision.

Qualifications:

Minimum - Must hold and maintain a valid U.S. Driver’s License, current CPR certification, 1 year of customer service/ cash handling experience.

Preferred – 12 months or more clerical experience in a dental/medical office, valid U.S. Driver’s License, current CPR certification, 1 year of customer service/ cash handling experience.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

DeFuniak Springs, Florida

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.