SENIOR CLERK

Requisition No: 876031

Agency: Department of Health

Working Title: SENIOR CLERK - 64041845

Pay Plan: Career Service

Position Number: 64041845

Salary: $34,759.92 Annually

Posting Closing Date: 05/29/2026

Total Compensation Estimator Tool

Senior Clerk

Open Competitive

Your Specific Responsibilities:

• Uses multiple computer applications to set appointments for Dental and Medical services.

• Answer incoming calls and provide general information about Department of Health’s services.

• Verify insurance.

• Transfer calls accordingly.

• Realay electronic messages to medical services staff.

Required Knowledge, Skills, and Abilities:

• Ability to prioritize work, identify changing priorities and adjust as needed.

• Ability to self-monitor work for accuracy and maximum productivity

• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.

• Strong internal and external customer service skills

• Ability to independently solve problems

• Strong verbal and written communication skills in addition to good listening skills, including the ability to speak English and Spanish fluently.

• Ability to work effectively and cooperatively with others

• Knowledge of patient confidentially laws

• Ability to work with a diverse population

• Ability to review data for accuracy and completeness

• Knowledge of medical insurance

• Ability to prepare accurate reports and correspondence

Qualifications:

Minimum -

• At least 1 years of computer experience
• At least 1 years’ experience working in a fast-paced customer service position

Preferred -

• Bilingual in Spanish and English
• Experience working with different health insurances, including Medicaid
• At least 1 year experience working in a medical office setting
• At least one year of Call Center Experience

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Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

St. Petersburg Health Department: 205 Dr MLK Jr St N, St. Petersburg FL 33701

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.