SENIOR CLERK - 64068636

Requisition No: 875863

Agency: Department of Health

Working Title: SENIOR CLERK - 64068636

Pay Plan: Career Service

Position Number: 64068636

Salary: $35,000 - $36,000

Posting Closing Date: 05/29/2026

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Your Specific Responsibilities:

This position is responsible for interviewing and processing clients seeking services to determine financial eligibility for all services/programs rendered by the Health Department.

Access to confidential records and computer access will be based on the need to know when involved in patient care, billing activities, ordering medications or supplies, investigating communicable disease reports, established quality improvement activities, i.e. peer review, records review audits and investigating complaints.

Uses knowledge of quality improvement (QI) methods and processes to work with other staff to help identify opportunities for improvement and develop a culture of quality within DOH-Indian River, assists in improvement projects as assigned.

Receive, interview and process all clients presenting for services. Determines financial eligibility and sliding fee scale for clients based upon established criteria. Ensures all necessary documentation and forms are completed accurately and timely as it relates to clinic operations. This includes proper completion of the encounter form, HIPAA forms, entering vaccines into Florida Shots database and scanning medical records into the patient’s record once reviewed by the clinician. Works with other clerical/registration staff to ensure clerical coverage for clients throughout the day.

Provide all clerical services to both our Spanish and English-speaking clients but uses the Interpreter Line for all other languages. Provides positive customer-oriented clerical support by answering phone calls, making appointments, assisting with client inquiries and referrals, answering general inquiries regarding our clinic services. Process requests for medical records according to policy as well as assists clients with completing record request forms. Archive medical records according to guidelines following archiving schedules in GS4, GS1-SL, DOH retention schedules while adhering to our archiving policy.

Provide accurate and timely data entry into agency computer system for service, demographics and billing information. Communicates to the Office Operations Supervisor any problems or suggestions that need to be addressed.

Perform other related duties as required

Required Knowledge, Skills, and Abilities:

Knowledge

• Knowledge of financial eligibility determination procedures and sliding fee scales for public health programs.
• Knowledge of HIPAA requirements and procedures for handling confidential client records.
• Knowledge of medical records management, including archiving procedures and state retention schedules (GS4, GS1-SL, DOH).
• Knowledge of agency computer systems used for service entry, demographics, and billing.

Skills

• Skill in interviewing clients to gather accurate financial and demographic information needed to determine eligibility.
• Skill in data entry with a high level of accuracy and attention to detail.
• Skill in using office software and equipment, including computers, multi-line phone systems, scanners, and electronic health record platforms.
• Skill in communicating effectively with both English- and Spanish-speaking clients, and in appropriately using the Interpreter Line for other languages.
• Skill in processing medical records requests, completing forms, and maintaining documentation per policy.

Abilities

• Ability to interact professionally, respectfully, and patiently with clients from diverse backgrounds.
• Ability to maintain confidentiality and follow all HIPAA and DOH privacy/security guidelines.
• Ability to work collaboratively with clerical/registration staff to ensure consistent client coverage.
• Ability to assist with and participate in quality improvement activities and improvement projects.
• Ability to identify issues or workflow challenges and communicate them to the Office Operations Supervisor.
• Ability to learn and adapt to new procedures, systems, or documentation requirements as needed.
• Ability to perform related clerical and administrative duties accurately and efficiently in a fast-paced clinic setting.

Qualifications:

Minimum:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1900 27th St, Vero Beach, FL 32960

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Vero Beach