Senior Client Relations & Brand Marketing Executive

SNAP14 is seeking a Client Relations & Brand Marketing Executive to oversee all aspects of client relationship management, brand marketing, and communications. This role ensures that clients receive a seamless, high-end experience while also driving brand awareness, industry engagement, and inbound lead generation.

The Client Relations & Brand Marketing Executive is responsible for maintaining and nurturing strong relationships with existing clients, ensuring high satisfaction levels, and strategically managing client communication, referrals, and engagement initiatives. While this role does not involve creating marketing strategy, it requires a strategic mindset to ensure that all client interactions, brand messaging, and marketing efforts align with SNAP14’s luxury and exclusive positioning.

This position requires a balance between client relations, brand positioning, PR, and marketing execution guidance to ensure SNAP14 continues to build strong, long-term client partnerships while maintaining its premium industry presence.

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Key Responsibilities:

Client Relations & Experience Management
- Act as the primary point of contact for all client-related matters, ensuring seamless communication and high satisfaction.
- Maintain 80% direct client engagement quarterly through personalized check-ins, informal follow-ups, and strategic touchpoints.
- Develop and oversee client onboarding experiences, including welcome letters, gifting strategies, and VIP treatment.
- Own the whole client journey experience from potential deal to post project followup. This will include receiving briefs, conducting client meetings, facilitating payments and completing client agreements.
- Prepare and negotiate project estimates and proposals as the clients advocate.
- Manage client satisfaction surveys, referrals, and engagement reports, ensuring continuous improvement.
- Plan and execute client retention initiatives, including wrap-up dinners, project gifting, and ongoing relationship-building activities.
- Ensure client feedback is collected, analyzed, and used to optimize services while maintaining a luxury brand image.

Client Communication & Quality Assurance
- Ensure that all client-facing communication aligns with SNAP14’s high-end branding and service excellence.
- Oversee smooth communication protocols, ensuring quick response times, availability, and clear messaging.
- Push internal teams (production, finance, and GM) to stay within budget and ensure projects meet client expectations.
- Ensure that clients are protected from internal challenges, controlling the environment to maintain a positive experience.
- Work closely with the production team to guarantee a plan B is always in place for project logistics, transportation, and accommodations.

Client Referrals & Relationship Expansion
- Develop a structured approach for client referrals, ensuring consistent referrals per year.
- Proactively search for and engage with potential ideal clients.
- Schedule follow-up meetings at project completion to foster long-term engagement and client expansion opportunities.
- Proactively identify upselling and cross-selling opportunities, ensuring clients are aware of SNAP14’s full range of services.
- Maintain and update the client tracking system, ensuring accurate records of engagement and relationship history.

Brand Marketing & PR Support
- Oversee brand communication efforts, ensuring that all client touchpoints, marketing materials, and PR activities reflect the brand’s positioning.
- Work with the Digital Marketing Analyst & Optimizer and Creative Content Specialist to ensure that brand messaging remains consistent, compelling, and results-driven.
- Manage public relations efforts, including influencer partnerships, media placements, and brand storytelling initiatives.
- Represent SNAP14 at industry networking events, client meetings, and partnership engagements.
- Support leadership in identifying high-value PR, media, and award opportunities to elevate SNAP14’s industry presence.

Collaboration with Internal Teams
- Provide strategic input to the Creative Content Specialist on brand messaging and storytelling approaches.
- Guide the Digital Marketing Analyst & Optimizer to ensure client communication strategies are aligned with marketing best practices.
- Work to ensure marketing efforts support lead generation and business development goals.
- Ensure all client communication, marketing campaigns, and brand initiatives drive long-term client loyalty and engagement.

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KPIs & Performance Metrics:

Growth in audience engagement across social media platforms.

Brand consistency and tone of voice across all posts and interactions.

Increase in brand exposure through influencer collaborations and press features.

Community engagement and moderation effectiveness.

Timeliness and quality of written content delivery.

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Our Company Values:

Dependability: We trust each other to deliver consistently high-quality work.

Teamwork: Collaboration is at the heart of everything we achieve.

Communication: Transparent, clear, and effective communication drives our success.

Initiative: We proactively anticipate challenges and opportunities.

Results Orientation: We focus relentlessly on achieving our objectives with precision and excellence.

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Why Join SNAP14?

SNAP14 is a creative production agency working with some of the most exciting names in fashion, beauty, luxury, and lifestyle. You’ll be the voice of the brand—ensuring that everything we say is thoughtful, culturally tuned, and unmistakably SNAP14. If you’re an exceptional communicator who knows how to write with purpose and personality, we want to hear from you.


Requirements

Skills & Competencies:
- Strong client relationship management skills, with experience in luxury, fashion, or high-end industries.
- Ability to think strategically while focusing on execution excellence in client communication and brand positioning.
- Excellent communication, interpersonal, and negotiation skills, ensuring positive long-term client relationships.
- Understanding of PR, influencer marketing, and industry networking, ensuring maximum brand visibility.
- Proven experience in client engagement, referral generation, and retention initiatives.
- Exceptional attention to detail, ensuring all client interactions reflect SNAP14’s commitment to excellence.
- High level of discretion and professionalism, particularly when handling VIP and high-profile clients.

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Requirements:
- 5+ years of experience in client relations, brand marketing, PR, or communications in a high-end industry.
- Strong background in client experience, VIP relationship management, and high-touch service models.
- Experience in managing brand partnerships, PR placements, and client gifting strategies.
- Fluent in English (written and verbal); proficiency in Arabic is a plus.
- Proven ability to manage client satisfaction tracking, quality assurance protocols, and retention strategies.


Benefits

Mobile phone lineADSL packageUnlimited Personal Time Off after 3 monthsAbility to request remote working days after 3 monthsAnnual employee profit shareHealth insuranceSocial Insurance