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Senior Community Manager

KAIZEN Asset Management Services is a premier property management firm in Dubai, established in 2006. As the first ISO 9001:2015 certified provider in the region, KAIZEN AMS delivers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With a portfolio valued at AED 19 billion spanning over 130 projects, KAIZEN AMS has built a trusted brand and earned the confidence of prominent real estate clients across the UAE.

We are seeking a highly motivated and experienced Senior Experience Manager to join our team. At KAIZEN, we are dedicated to creating vibrant, sustainable communities that deliver exceptional living experiences for residents.

Key Responsibilities:

  • Lead and oversee community management operations, including financial performance, maintenance, and resident experience.
  • Ensure compliance with all applicable laws, regulations, and owners’ association bylaws.
  • Drive service excellence by monitoring service providers’ adherence to company SLAs and KPIs.
  • Develop and implement strategies to optimize building performance and enhance community experience.
  • Collaborate with cross-functional teams to elevate service delivery and overall resident satisfaction.
  • Champion initiatives focused on sustainability, environmental stewardship, and technology integration.
  • Build and maintain strong relationships with key stakeholders, including property owners, vendors, and regulatory authorities.
  • Evaluate operational efficiency and recommend improvements for building management processes.
  • Prepare and present comprehensive reports to senior management and clients.
  • Stay informed on industry trends, best practices, and legal developments to maintain a competitive edge.

Requirements

    • Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).
    • Minimum of 5 years of experience in owners association management.
    • certification in property management or owners association management (e.g., CMCA, M100, PCAM).
    • Strong knowledge of local laws and regulations related to owners' associations.
    • Exceptional communication and interpersonal abilities.
    • Proficiency in financial management and reporting.
    • Commitment to sustainability and environmental stewardship.
    • Technologically sawy with experience in property management software.

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